Callers
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From Basic Learning Systems
Telephone Skills

...Do they know the right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since
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Callers software and multimedia
From Cybercom Software
PhonePad 50-User
...ress Book - PhonePad can remember the details of previous callers for you, avoiding the need to re-enter the information when they call again. As you enter a caller's name, PhonePad checks to see if they exist in the Address Book and will fill in the rest of the details for you. It can also automatically update a caller's details when they change. In-Out Board - Easily check the availability of
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Windows 98,Me,NT4,2000,XP
