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Calls Training Seminars and Classes

From Meirc Training and Consulting

Certified Administration and Office Management Professional

Define and understand the role of the office manager/administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service more...

Efficient Administration Skills

Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for dealing with time wasters. more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in more...

Basics of Transport Fleet Maintenance

Objectives: By the end of the program, participants will be able to: Distinguish the important from the unimportant in managing the maintenance of a fleet (cars, buses, trucks, materials handling equipment, ). Identify the critical vehicles, mechanics, vendors and drivers costing money. Apply new ideas to reduce maintenance calls and fuel consumption. Slash paperwork and improve warranty more...

From Taylor Performance Solutions, Inc.

Customer Service Training Skills

This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of more...

From Business Coach Philippines

Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers. more...

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Telecommunication Systems

...Direct Inward Dialing-Bypassing the Operator for Incoming Calls - Key Systems-Multi-featured for Smaller Organizations - Hybrid PBX/ Key Systems - Wireless Options for PBXs - Advanced Applications for Telephone Systems - Call Accounting-Billing Internal Departments - Call Detail Recording for Carriers-Generating Data for Billing - Voice Mail-Storing and more...

From The Career Center

Microsoft Access 2007 Level 4

...tabase management. However, effective database management calls for mastering the advanced administrative and collaborative features of Access. In this course, you will exchange data with other applications, automate business processes by using VBA code, and secure and share databases. This course is designed for students who have a thorough understanding of the basic and advanced user more...

From L'Obel IT-Palaestra

L'Obel Certified Flex Training in Bangalore

...ervice method Handling RPC Events Complex Remote Method Calls Exchanging Data between ActionScript and Java Using the Flex Message Service Introducing the Flex Message Service Reviewing Message Destination Configuration Understanding Publish-Subscribe Messaging Publishing Messages Receiving and processing messages Sending and Receiving Complex Data Using the Flex Data Management more...

From Pitman Training Centre London

Telesales Training ...y, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the prospect/ opportunity Probing and fact finding Presenting the features and benefits of your offering Listening for buying signals Trial closing Objection more...

Telesales For Success

...s, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the prospect/ opportunity Probing and fact finding Presenting the features and benefits of your offering Listening for buying signals Trial closing Objection more...

From Gucons

SAP EP Training SAP Enterprise Portals - Enterprise Portals SAP Enterprise Portal (EP) offers users role-specific, Web-based and secure access to all relevant information, applications and services. more...

From Contacts Plus

AT&T Certificate for Call Center Team Leaders

... case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. more...

AT&T Certification for Supervisors ... case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. more...

AT&T Certification for Managers ... case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. more...

Quality calibration and call monitoring

Call Centre supervisors are constantly looking to improve employee performance. In Quality calibration and Call Monitoring, you will learn how to acquire and analyze performance through use of standardized measurements and side-by-side monitoring. You will also learn how to establish quality standards, implement and administer a quality evaluation system, and link the Quality calibration and Call more...

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Master Outbound Skills

...Calls teaches the skills to prepare for outbound calls and how to deal with them. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for more...

Inbound Skills Program ...Calls teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. Also we will cover the most important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and phone protocols through role more...

Prospecting For Leads ... to do some prospecting every day through warming up cold calls, following up on leads, or networking. Build your personal prospecting plan to ensure your future by planting seeds daily. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand the importance of expanding a client base through effective prospecting. Learn how to use a more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an more...

From Ecologic Corporation

Ruby on Rails Training in Chandigarh and Baddi * Learn to install and configure Ruby and Rails * Understand the Model-View-Controller framework architecture * Learn to program in Ruby * Learn to build database-driven applications with Ruby on Rails * Learn to work with templates * Learn to use Ajax in Ruby on Rails applications * Learn to test Ruby on Rails applications Some More Detail ... # Getting more...

From Contacts Plus

AT&T Certificate for Call Center Team Leaders

AT&T Diploma for Agents

Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path more...

AT&T College of Call Center Excellence For Agents

... case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact more...

From WWP Training Ltd

Management Essentials ...the forthcoming modules. Home assignments and conference calls with the lead coach help to cement learning and support you throughout the programme. The programme is rounded off with an evaluation and a one-to-one personal development session. This programme is for you if you are a manager who wants to grow in your role to become a high performance, motivational and inspirational leader. more...

Inbound Telephone Selling Skills Turning enquiries into sales Anytime a customer approaches us we have a golden opportunity to strengthen relationships and create additional business. Learn how to capitalise on inbound calls and turn order-taking into order-making. This programme is for you if You are required to take inbound calls from existing or new customers You would like to know how to generate more interest and be more...

Outbound Telephone Selling Skills Creating new business over the phone The telephone is one of the most powerful tools we have in business. Learn how telephone sales can maximise opportunities and generate revenue for your business. This programme is for you if You are required to make outbound sales calls to generate sales or appointments You would like more structure and confidence in your calls You would benefit from more...

From Software Training Academy, Inc

Windows Workflow Foundation (WWF) Using C#

Microsoft has provided the Windows Workflow Foundation, a set of assemblies based on the .NET Framework 2. 0 (as part of the .NET Framework 3. 0), along with a full-featured workflow designer built on top of Visual Studio 2005, and ita ™s free. Windows Workflow Foundation makes it easy to create applications that follow a flow, or react to events and move from state to state. By providing more...

ASP.NET AJAX Using C# with Visual Studio 2010

...hapter covers various techniques for making remote-method calls, resulting in greater efficiency in an AJAX application. The next chapter introduces the AJAX Control Toolkit, which provides many very useful controls enabling sophisticated client-side effects with relatively little programming. The last chapter covers built-in application services, which provides a client-side API to various more...

From MeritForge Infotech

DB2 Content Manager V8x API Programming

Learn custom programming techniques and build a stand-alone Web application using the IBM Content Manager (CM) for Multiplatforms Version 8 (V8) Application Programming Interfaces (API). Understand the advanced CM V8 document model and features. Also, explore IBM DB2 Information Integrator for Content V8 APIs for Federated search and retrieve. Work with non-visual and visual JavaBeans, and the more...

From PRES Staging Resource Centre

PRES 5 Day Professional Home Staging Redesign Course This five day course provides you the theory and practicum of staging homes for selling using client's existing furnishings and working with vacant homes. Our redesign training allows you to offer home makeovers for living including moving clients into their new homes! # The PRES ® Professional Real Estate Staging course is a full 5 day comprehensive and intensive course consisting of: more...

From HBF Networks

Advanced AVVID Troubleshooting and PBX Integration

...eshoot the environment based on some of the most prolific calls that have come into the Cisco TAC on IP Telephony. Course Description Troubleshoot problems with servers running CallManager Integrate and configure all the components that make up an AVVID solution including the infrastructure, call processing systems, and the client interface components Analyze, troubleshoot, more...

Cisco Unified Voice Portal Developer

CVPD Course Description CVPD 4.0 teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio more...

Cisco Unified Communications IP Tel Part 2 v60 ...ternate routing (AAR), a feature that allows rerouting of calls over the public switched telephone network (PSTN) in case of no available bandwidth. There are labs for implementing Cisco Unified Communications Manager Device Mobility, Cisco Unified Communications Manager Extension Mobility, Cisco Unified Mobility, and voice security. Course Version This is the first release of the course named more...

Cisco Unified Communications IP Tel Part 1 v60 ...s, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP), voice-mail integration, and numerous user telephone features. Course Version This course is the first release of the course named Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) v6.0. This course updates Implementing more...

CIPT Accelerated CIPT parts 1 and 2 v60 ...s, and build dial plans to place on-net and off-net phone calls. You will also implement media resources, Lightweight Directory Access Protocol (LDAP), voice-mail integration, and numerous user telephone features. It also includes lab activities in which you will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to more...

CCVP Bootcamp Training

...te plans to place intra- and inter-cluster Cisco IP phone calls. You will also configure telephony class of service (CoS), numerous user telephone features, and media resources. CIPT2 The Cisco IP Telephony Part II course focuses on Cisco CallManager advanced features and options. These features include point-to-point video calls for appropriate video-enabled endpoints as well as video more...

CISCO CALLMANAGER MCS BOOTCAMP

... Auto registration of phones Verify success by placing calls Phones and Switch Interaction Lab 5: Configuring Basic Phone Features Turn on auto registration feature Connect and register multiple phones Auto registration of phones Verify success by placing calls Familiarization with phones, display, help feature Adjust ring tones, volume, network configuration Adjust ring more...

From Corporate Coach Academy

2- Days Coaching Power Tools (CPT) Workshop

This clinic-styled highly experiential 2-Day workshop is for NEW AGE leaders who can powerfully inspire people to perform at the highest level, through coaching tools that have been driving peoplea ™s success for centuries! This is a world class program; it adheres to the requirements of the International Coach Federation (ICF), the worlda ™s highest and most established coaching body. more...

From Cosensa Learning & Development Ltd

Time Management ...inating interruptions. Managing diaries, desks, telephone calls, email and travel are all covered and we will also help you develop the crucial %u2018people-handling%u2019 skills required to prevent others stealing your time. Contents: By the end of this course each delegate will be able to: Explain their areas of influence in the management of their time Separate their job into goals, more...

Outbound Telephone Sales ... delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures more...

From American Trainco

Variable Frequency Drives

If your building facility, plant equipment or OEM system has Variable Frequency Drives, this is the perfect opportunity for you to unlock the secrets and dispel the myths generally associated with these high tech devices. After attending this seminar you will go back to your workplace with real world, practical knowledge and be able to immediately apply what you have learned so that you can keep more...

PLCs for Non-Programmers

... saving maintenance dollars on costly repairs and service calls today! This course is created specifically for maintenance personnel and electricians working in industrial plants, public facilities, and commercial buildings. Attendees come from a wide variety of industries, skill-levels, company sizes, and job titles, so if you're not sure you'll fit in or benefit from this class, don't more...

Understanding & Troubleshooting Hydraulics

... saving maintenance dollars on costly repairs and service calls today! Students attending this course are expected to go back to their workplace and immediately apply what they have learned to their hydraulic and fluid power systems. Now that's "Real World" training! Who should take this course? This hydraulic seminar is a must for anyone who is involved with fluid power maintenance at more...

Electric Motors and Motor Control Circuits

... saving maintenance dollars on costly repairs and service calls today! We approach our students as if they were our own employees. We give them real world, practical knowledge. And students attending this course are expected to go back to their workplace and immediately apply what they have learned. Now thata ™s a Real Worlda training! Who should take this course? This course is more...

From Kawas Consulting SAL

Sales Training for Arabic Speaking salespople Basic Selling Techniques for Arabic Speaking Trainees. During this training, the attendees will learn how to professionally locate potential customers, make cold calls, conduct professional sales meetings, ask the right questions, presenting the company and the product that would comply to the customers needs, handle different kinds of objections and eventually close the sale. This training is more...

Cold Calling Techniques

...thering. II- Do s and don ts for prospecting and cold calls Do get the information first; Politeness will open the doors for you. III- The call process How to speak with the gate keeper (Secretary); Unreturned calls; Opening statements; Handling rejections and objections; Getting into their world; Getting the appointment; Confirming the appointment. IV- more...

Selling Techniques Arabic

Basic Selling Techniques for Arabic Speaking Trainees. During this training, the attendees will learn how to professionally locate potential customers, make cold calls, conduct professional sales meetings, ask the right questions, presenting the company and the product that would comply to the customers needs, handle different kinds of objections and eventually close the sale. This training is more...

From 4 Hour Training

Excellent Customer Service Over The Phone

For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional. more...

From London Financial Studies

Accounting for Derivatives in Practice Course Outline A practical 3-day programme providing a conceptual framework based on an intensive use of real world cases. Each case is covered step by step, encouraging interactive participation. The cases will cover the decision-making, documentation requirements, hedge effectiveness testing and accounting of a derivatives strategy during its whole life. All participants receive a copy of the more...

From Illumine Training

Professional Presentations

...rmal and informal business conversations (meetings, sales calls, launches, training, one-to-one and many more). The purpose of this course is to develop your skills as a confident and powerful presenter, able to develop and sustain audience rapport and use the skills required to communicate in a memorable influential manner. Your audience will be judging you on how competently you deliver more...

From Ace Technologies

Unix Internals

...major algorithms used to manage System, processes, system calls, interrupts and exceptions, virtual memory and file systems. The course presents theory in practical contexts with detailed explanations of common Unix programs such as who, Is, pwd, sh, and httpd. Each example starts with a description of what the program does and how people use it. From there, the course discusses the underlying more...

From Success Corporation

Becoming a Self-Aware Leader 2 Days

...calls for leadership who can engage the hearts and minds of all members within the organization. They are leaders who know their own strengths and limitations, understand their own emotions, and realize the impact of their behavior on others. This workshop helps participants better understand themselves, take an account of their strengths and personal limitations, and increase their more...

From Last Minute Training

No Pressure Prospecting ~ Sales prospecting

March 22, 2007 8:00am - 2:00pm What you will learn: The 7 Integrated Keys to Sales Success The 25 Most Powerful Rules of Prospecting How to state your business to get a REAL prospect's attention How to engage a prospect with NO PRESSURE How to use "Voice Mail" to get prospects to call you back How to get past "Gatekeepers" How to make you "Cold Calls" wamr In this practical more...

No Pressure Prospecting ~ Sales prospecting seminar in Toronto

Location: Toronto Date: 2007-07-26 List Price: $385 Offered Price: $260.00 Seats Available: 2 What you will learn: * The 7 Integrated Keys to Sales Success * The 25 Most Powerful Rules of Prospecting * How to state your business to get a REAL prospect's attention * How to engage a prospect with NO PRESSURE * How to use "Voice Mail" to get prospects to call more...

Prospecting Lead - The Key to Success Prospecting is the key to your sales success. Your success today is a result of the prospecting you did six months ago. In this one-day workshop, you will become skilled at networking and learn the 80/ 20 rule. After the workshop, you will know who to target and how to target them, and remember to do some prospecting every day through warming up cold calls, following up on leads, or networking. more...

Cold Calling for Women Opening Doors and Closing Sales Learn how to: o Eliminate a Telephone Terrora ? and a Call Reluctancea ? o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o more...

Telephone Skills and Appointment Scheduling ...calls and generate greater results. # In this workshop we will teach you principles and patterns used by top sales professionals to achieve greater telephone results with less effort. # We will explain helpful etiquettes and show you how to make calls with a specific purpose in mind in order maximize results. # Discover how scripts are used to lay a foundation for making calls that improve more...

Sales Training 4 - Prospecting For Leads Like A Pro This one-day workshop will help you become skilled at networking and use the 80/ 20 rule for success. Learn who to target and how to target them, and how to prospect every day through warming up cold calls, follow-up on leads, or networking. more...

From Treeline Training, Inc.

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a esuccessful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. more...

From People Biz Inc.

Laser Coaching - Managing your service or product ... in a highly focused coaching dialogue. These coaching calls are complimentary; a maximum of 10 participants for each call. Calls are once a month. Topics include: Communication Team Building Culture beliefs, language, practices of your company Vision Strategy Goals HR issues such as hiring, firing and retaining Marketing your business services or product Understanding financials more...

Realtor Power Circle Group Coaching program starts Nov 3rd Is this you? Are you committed to growing a healthy business and would you benefit from the momentum of ongoing group support and coaching? Who should register? Realtors who are trending 18 or more transactions a year and have been in the industry full time for more than two years. Intentions of program: To offer an affordable, high value development program for Realtors more...

Healthy Solutions Group Coaching Program starts Oct 20th ...l experience every imaginable emotion. You might miss the calls and/ or avoid your buddy. You will forget why you are doing this and your group will remind you. Your coach and group will be your commitment when you have forgotten yours. Sometimes you will feel like quitting. Your coach and your group will demand that you keep your word and that you see yourself as the healthy, successful person more...

From Leaders Workshop

Effective Time Management

...s. Time. There's never enough of it. Meetings to attend. Calls to return. Reports to review. Positions to fill. Presentations to prepare. The workday gets longer, and so does your to-do list.Have you ever worked your tail off, completed every single thing on your to do list, but at the end of the day still felt unfulfilled? That s because you did everything that was Urgent and demanded more...

From NR Computer Learning Center

Microsoft Access 2010 Advanced

In previous levels, you were introduced to the various features of Microsoft ® Office Accessa 2010 that dealt with local database management. However, effective database management calls for mastering the advanced administrative and collaborative features of Access. In this course, you will exchange data with other applications, automate business processes by using VBA code, and secure and more...

From FormaServe Systems Ltd

CL Programming - Advanced

...(CL) programming including structured programming and API calls. During the course you will be using the latest client based toolset with the lab exercises. Learn about the processing of multiple database and display files. Additionally learn how to use the Interactive debugging facilities and client based tools to examine program execution and variable contents. The latest features more...

From Ducat

Android Training Institutes Noida Delhi Android is a software stack for mobile devices that includes an operating system, middleware and key applications. The Android SDK provides the tools and APIs necessary to begin developing applications on the Android platform using the Java programming language. Android Lets You Choose Your Hardware: Apple users are encouraged to a Think Differenta but when it comes to the actual hardware, more...

Android Training Institutes in Gurgaon Android is a software stack for mobile devices that includes an operating system, middleware and key applications. The Android SDK provides the tools and APIs necessary to begin developing applications on the Android platform using the Java programming language. Android Lets You Choose Your Hardware: Apple users are encouraged to a Think Differenta but when it comes to the actual hardware, more...

From Trimitra Consultants

Managing IT Projects

...and to streamline its operation to optimize cost. This calls for transformation, merging or re-engineering of its business processes, building or fitting IT applications and infrastructure to support them. A project manager is required to manage the combined Business Transformation (BT) and IT project, to work out a plan, execute and meet its targeted scope, schedule and funding, and to more...

From FOSVA Training

Effective Telephone Techniques ...titude management First impressions Managing incoming calls Making outgoing calls a and getting the right person Know your company with confidence Dealing with difficult people Target Audience Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers. more...

From NACE EDUCATION

PHP - Open Source Scripting Language

...* Recursion * include and require * Variable function calls Storing Data in Arrays using PHP * What are arrays? * How and when to use arrays * Indexing arrays, numeric and hashes * Initialising arrays * Using foreach * Add/ remove info from arrays * One-dimensional arrays * Multi-dimensional arrays * Array operators * Array related functions String Manipulation more...

From Professional Automation Support Services Ltd

Siemens S7 Maintenance

...ructured programs including organisation blocks, function calls and function blocks. Overview of data storage in memories and data blocks. Archiving and retrieving programs Storing programs in EEPROMS Diagnostics Using the diagnostic buffer to analyse faults Introduction to diagnostic organisation blocks Using symbols, cross reference and compare facilities Creating and using variable more...

Siemens S5-S7 Upgrade

...mparators Data blocks Use defined data tables Function calls and function blocks Organisation blocks Conversion blocks Maths functions Configuration Customising S7 to your requirements S7 300 and S7 400 hardware Creating an S7 project Configuring S7 hardware including PSU, CPU, digital I/ O and analogue Configuring remote I/ O with profibus Testing and Diagnostics Testing more...

Siemens S7 Basic PLC course ... the hardware Writing, modifying and testing S7 function calls and function blocks. Data storage in memories, data blocks & instance data blocks. Creation and use of symbols in programs Archiving and retrieving programs Storing programs in EEPROMS Diagnostics Using the diagnostic buffer to analyse faults Operation of the diagnostic organisation blocks Using the cross reference and more...

From BodhiH Training Solutions

Professional Selling Skills Program ...sment a Traits of a professional salesperson a Cold calls a Getting appointments a Getting through telephone guards a Telephone etiquette a Follow-ups a Getting referrals a Understanding your prospects motivation a Prioritizing your prospects a Body language a Sales success a do you have what it takes? a Reducing resistance and countering concerns a more...

From OST Global Solutions, Inc

Proposal Management How to Write Less and Win More

...gh depth, or they focus on a labor-intensive process that calls for large teams with plentiful resources. Although these courses give you some level of understanding, they do not distill the process for you down to what works - what steps you can get away without, and what you absolutely must have. They do not prepare you for the day-to-day work in the "trenches" of proposal management, and more...

Cost Proposal Strategy for Proposal Managers Manage the cost volume effectively and maximize your win probability. This course offers, through it's single day class, practical tools for proposal managers on everything from cost volume basics to process, data calls, assumptions, compelling cost volume narrative, WBS, BOEs, price to win, and cost strategies. Because cost IS the deciding factor in 90% of federal contract awards. more...

From Global Knowledge Network Singapore

Implementing Cisco Unified Communications Manager Part 1 CIPT1

Course Content Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) v8. 0 prepares you for implementing a Cisco Unified Communications Manager solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager version 8. 0, which is the call routing and signaling component for the Cisco Unified Communications solution. You will perform more...

From Vocal Ease

Pronouncing American English Intensive

...the lab? Would you like to be understood on conference calls? Then, this class is for you! Registration is now open! The group is limited to 12 participants and will have four instructors: one Speech Pathologist and three experienced pronunciation trainers, with significant one-on-one training. This provides a ratio of one instructor for every three students. This training is more...

Pronouncing American English Intensive

...n the lab? Would you like to be understood on conference calls? Then, this class is for you! Registration is now open! The group is limited to 10 participants and will have three instructors: two Speech Pathologists and an experienced pronunciation trainer, with significant one-on-one training. This training is unlike any you have ever experienced! Pronouncing American English more...

From MotivatedMinds, Inc

The Sales Intelligence Program

The Sales Intelligence Program is a unique approach for developing masterful sales professionals who love what they do and excel at doing it. It delivers a robust consultative approach, an advanced formula for leveraging natural selling strengths, followed by an elite mastery learning experience. Three program levels and a modular format allow for reinforcement of any sales process and seamless more...

From The Sales Alliance Inc.

Phone Sales Techniques ...elling * Gain access to more decision makers with fewer calls * Better entice decision makers to spend time with you * Engage decision makers with more effective questions * Boost return call rates with voicemail and phone tag techniques * Outmaneuver competitors * Reduce stalls by helping create urgency * Better handle objections * Increase your closing rate by regularly more...

Field and Direct Sales Training Workshop ...ize price objections * Minimize the number of follow up calls required to close sales * Better understand prospect and customer needs * Significantly increase the conversion rates between appointments, proposals and closes * Reduce sales stalls due to lack of customer urgency * Prevent and better handle objections * Boost overall closing rates Direct Sales Techniques Taught: * more...

Strategic Key Account Sales ...essionals who pursue accounts that require multiple sales calls to multiple decision makers. Typically 2-3 days in length, this customized sales training program is tailored to each clienta ™s needs via our pre-workshop interview and sales skills assessment process. Included are participant workbooks, tailored role-plays, group exercises and a set of immediately useful sales tools. more...

From Epoch Australia

Cold Calling Skills WHY COLD CALLING IS A VITAL SKILL TO YOUR BUSINESS Cold calling is without doubt a universally despised aspect of sales and is yet THE MOST IMPORTANT part of salespersona ™s repertoire. Fortunately, there is a science to becoming a specialist at it. Our process minimises any misunderstanding about cold calling and demonstrates the power you actually have if you communicate in a precise more...

From Acting for Sales

Half-Day training program

Attendees are introduced to Three Key Acting for Sales techniques that can be put into immediate practice: 1. How to gain the appointment using Audition Techniques 2. How to draw interest from reluctant prospects using Secrets of the Performer 3. How to deliver memorable and persuasive presentations A discussion of the techniques and their application to your companya ™s own real life more...

From Accelerated Sales Training, Inc.

The Secrets of Cold Calling Success System Sales Training and Telesales Training

...rst place? Are they finding it impossible to get cold calls returned and getting into an endless loop of voice mail with absolutely no results? Are they speaking too technically and not asking the right questions or lacking listening skills resulting in lost sales or no sales at all? The big problem today in cold calling on large corporations and selling technology solutions, is that more...

From Best@Selling

Master Selling Series ...lues are, learn what they mean and use them in your sales calls. This interactive class teaches the skills to be a better listener so you can sell more. Goals: To develop listening skills that create rapport and increase effective communication. Results: Participants learn how to apply the listening process to selling. They know how to modify their behavior and hear what their more...

From Affinity IT Training, LLC

SAAJ

The SOAP with Attachments API for Java (SAAJ) enables developers to directly produce and consume SOAP with Attachments messages, which conform to the SOAP 1.1 and WS-I Basic Profile 1.0 specifications simply by making Java API calls. This course describes how to use SAAJ to directly provide SOAP-based messaging. Audience:Developers and manages seeking to understand how to integrate architect more...

From Colossal Technologies

WCF 35 Deep Dive - Workshop on 28th and 29th August 2008 ...uch as service hosting, instance management, asynchronous calls, synchronization, reliability, transaction management, disconnected queued calls and security. You will learn not only WCF programming, but also relevant design guidelines, best practices, and pitfalls. The objective of the training is not to just make you a WCF expert, but also a better software engineer. Target Audience more...

From Spearhead Training Group Ltd

Telephone Training

Selling by telephone is arguably more difficult than face to face selling. This course covers all key aspects of telephone selling - from cold calling to appointment making, objection handling and closing the sale. It is the perfect course for those who have to react positively and be able to persuade pleasantly. Mastering the art of selling by telephone requires an understanding about why and how more...

Telephone Sales

From The Training Experts Ltd

Effective Telephone Techniques This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of more...

From Jen Blackert

Online Success for Inspired Entrepreneurs - Free Audio Preview Information ... : 2nd & 4th Tuesday at 1 p. m. E. T. each month These calls are step-by-step, "high octane", "how-to" training and inspirational content only Digital MP3 Recordings Listen to recordings directly from the link, or download the MP3 file to your iPod or other MP3 player. Attend the LIVE calls then add the MP3 recordings to your success library You receive an MP3 Recording Link more...

From True North Executive Development

Executive Time Management

...asks and address common daily interruptions such as phone calls and e-mail. They will gain the tools to: * Identify and take responsibility for time-management concerns * Fend off casual, drop-in office visitors * Maximize workspace through better organization * Set time limits for projects and meetings * Keep phone calls and emails from taking over their day * Plan for the more...

From Rjp Infotek Pvt Ltd

CCVP Training in Chennai

...andidate's knowledge of the foundational elements of VOIP calls, and the description of dial plans, and the implementation of gateways, gatekeepers and IP-IP gateways. Candidates can prepare for this exam by taking the CVOICE Cisco Voice over IP course. 2. 642-446 CIPT1 6. 0 The 642-446 CIPT1 Implementing Cisco Unified Communications Manager Part 1 is the exam associated with the Cisco more...

From Miracle Infocom

Corporate Training ... File Systems, Multithreading, Memory Management, Systems Calls, WindowsInternals, SDK Programming, DDK Programming, And Win32. Scripting: Shell, Perl, And Awk. Scripting Shell, Perl and AWK. Embedded Systems C, C , Micro Controller, Microprocessor, Assembly Language, RTOS, Linux, VxWorks, Win CE, Device Drivers, DSP, Multimedia Systems (Audio, Video) JPEG, MPEG, Set-Top-Box more...

From Kwerkus Six Sdn Bhd

Lessons in Innovation For Teams LIFT

...werful tools available is design thinking. GE uses it and calls it CENCOR, Mayo uses it and calls it SPARC, Intel uses it and calls it SIfT. P&G has even set up a place called the GYM where they send senior managers to learn about design thinking. Our program will provide you with a framework for innovation based on design thinking. Developed based on years of experience in applying design more...

From Sigma Solutions

Embedded Systems C, Introduction to C Pointers Functions and Macros Arrays & Strings Pre-Processor C Compilation System. Structures and Unions File Handling Bitwise Operators. Pointer Arithmetic Bit fields Mixing Assembly and C Linux Kernel Structure System Calls File Sub-System Process Sub-System. Linux Signals Clocks & Timers Memory Management. POSIX Threads Introduction To more...

From Next Levels Consulting

Designing and Managing Services ...ncepts, but this is changing. Services marketing strategy calls not only for external marketing but also for internal marketing to motivate employees, and interactive marketing to create skills in the service providers. With the increasing emphasis worldwide on services marketing and management, it is important to look at services and their special characteristics, and consider what knowledge more...

From Infitech Global

Corporate Training ... Systems, Multithreading, Memory Management, Systems Calls, Windows Internals, SDK Programming, DDK Programming, And Win32. Scripting: Shell, Perl, Awk etc Embedded Systems C,C++, Micro Controller, Microprocessor ,Assembly Language, RTOS,(Linux, VxWorks, Win CE), Device Drivers, DSP, Multimedia Systems, (Audio, Video,) JPEG, MPEG, Set-Top-Box 9 more...

From Writing Development Associates

A Review of Grammar and Punctuation

A REVIEW OF GRAMMAR AND PUNCTUATION This workshop reviews the basics of grammar and punctuation. There are several reasons why someone may wish to take this program. First, many people never learn the "rules" of grammar and punctuation properly during school. Then, there are those who have gotten rusty and need a review, their writing being subjected to greater scrutiny as they rise in the more...

From Canvas InfoTech Inc

QA Training at CANVAS INFOTECH STARTING MID DECEMBER 08 ...ase for source code control a How to make a conference calls (for those who have no real experience) a How to set up a meeting using Outlook (for those who have no real experience) a SQL Principles a XML a Ad-hoc topics as class desires a Mock Interviews a Resume writing Guidelines a Test Plan, Test Calendar, and Test Cases and Test Scripts BENEFITS OF JOINING more...

From Case Western Reserve University - Executive Education

Advanced Workshop in Appreciative Inquiry Aug 20 21 & 22 2012 ...ividual field project experiences and coaching conference calls since the Part I AI Workshop, participants lead interactive teaching/ learning sessions on their experiences with AI, broadening their exposure to multiple applications. Dr. Fry and Dr. Cooperrider will introduce fresh examples of how businesses and organizations use design concepts to generate better results with AI and how AI is more...

From Wemmers Consulting Group, Inc

Advanced Sales Call Improvement ...d professionally. Included in workshop: making great cold calls, eliminate your selling negatives as seen by others, learn prospect's true needs, overcoming personal rejection, overcoming prospect objections, leverage others to sell for you, building and cultivating a personal referral network, getting prospects to welcome your call, getting past the gate keeper, nuturing personal referral more...

From Wavelength

Wavelength's Instructional Design & Content Writing Certificate (IDCWC) Course at Noida (Delhi NCR, India)

...ience. 2. confidently attend interviews, client calls, peer discussions, and cross-functional debates. thus, after successfully completing the IDCWC course, the learner should become a prime asset in Instructional Design for the eLearning industry. IDCWC - Content Outline: =============================== 1. What is Instructional Design? 2. Identifying and Defining more...

From Intertech

Complete Distributed NET Training ... landscape. Everything from data access, to remote object calls, to web development has changed. In this class, you will learn how to build fast, flexible, and scalable middleware using Web services, .NET Remoting, and MSMQ. You will also learn how to interact with COM+ from managed code to take full advantage of services such as object pooling and distributed transactions. Deployment is a more...

From The English Language Consultant

THE ELC RELOCATION COURSES Has your company relocated you to Ottawa or Toronto Canada? Are you coming with your family? Do you have insufficient English or many questions about the language? Hire the ELC in Ottawa to help you outa . Individualized program: Learn business communication a casual vs formal writing and speakinga Improve your grammar with one of the above courses. 24 hour answering questions for your more...

From Kevin Ruse and Associates

Introduction to Adobe Flash Builder 4 ...omponent and building custom components, remote procedure calls including those required for RESTful applications and Web Services. Experienced developers (Java, C#, etc.) will get up to speed quickly after working through the chapters on Test Driven Development with FlexUnit 4 and the extensive coverage of the debugging process. This course is designed to be delivered between four and five more...

From Trinity Management Consultants Limited

Introduction to CMMI for Services ...requisite for any certification or subsequent course that calls for an Introduction to CMMI requirement. In this course we introduce a scenario on day 1 and develop it over the rest of the course as new themes and topics are introduced. Using a range of interactive techniques our instructors enable participants to understand and work with the model. We also encourage participants to bring more...

From S2 Infotech Pvt Ltd

GSM Technology and Networks Course Objectives: This module explains the history and unique qualities that established GSM global standard for wireless communications. Participants will understand the services commonly deployed in a GSM network. The module ends with an overview of GPRS, EDGE and UMTS network. Who Should Attend: This module is designed to suit individuals comfortable with basic wireless concepts to more...

Overview of 1x EV-DO and 1x EV-DV Course Objectives: Enhancements to the 1x system are needed to offer packet data services at rates greater than 2 Mbps. Network operators are anxious to introduce new services such as broadcast/ multicast, Push-to-talk, etc. There are two alternatives for 1x network evolution commonly known as 1xEV-DO (1xEVolution for Data Optimized) and 1xEV-DV (1xEVolution for Data and Voice). This module more...

From Segullah and Company Limited

ACHIEVING EXCELLENCE IN CUSTOMER SERVICE THE PERFECT COURSE FOR: a Customer service representatives. a Inside sales/ order desk representatives. a Credit and collections representatives. a Anyone who provides service to internal or external customers. MAKE THE CONNECTION The complete training program for perfect customer service calls. Achieving Excellence in Customer Service teaches your employees all the skills they more...

From Trinity Management Consultants Limited

Introduction to CMMI for Services CMMI-SVC ...requisite for any certification or subsequent course that calls for an Introduction to CMMI requirement. Course Description CMMI-SVC is a comprehensive set of guidelines that helps organizations to establish and improve processes for delivering service. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC more...

From Be Trained

Prospecting for Sales Create an understanding of how the sales process aligns to the organizationa ™s strategic objectives. Develop and apply the principles of Social Styles to create and build sustainable relationships. Develop & prepare effective planning for any point of contact during the sales process; understand and identify client's requirements; power tips to handle real life situations; effective more...

From LPT Security Consulting

Project CARE Community Awareness Response and Education A Crime Prevention Program for Apartment Communities Project CARE is available for all levels of management, insurance carriers, and attorneys. This program teaches property managers how to create a basic security program using nationally established protocols. An initial assessment is conducted as part of the training. Because we know implementation takes time our commitment is for one year. This is not a "hard core" security program but rather more...

From The Bluestar Group LLC

Building and Sustaining Call Center Sales

This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales. more...

Building and Sustaining Call Center Sales

This seminar provides a practical and valuable tool for transforming service calls into sales opportunities and closing sales. more...

Mortgage Prospecting Sales Clinic

This half-day workshop focuses on best practices and practical techniques for a Mortgage Loan Officer to use in targeting prospects and referral sources. more...

From Effective Outsource Networks

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...elephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation. Benefits After the workshop, participants will be able to: -say how callers measure their service and what it takes for them to do their job professionally -demonstrate the 2Vs to project a more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...elephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation. Benefits After the workshop, participants will be able to: -say how callers measure their service and what it takes for them to do their job professionally -demonstrate the 2Vs to project a more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...elephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation. Benefits After the workshop, participants will be able to: -say how callers measure their service and what it takes for them to do their job professionally -demonstrate the 2Vs to project a more...

From Aapl-ttrc

Call for training with placement programmes at TTRC

...11 graduates across all branches of engineering. TTRC calls for customized and personalized training with placements in the followings domains a Aerospace Engineer a CAD a Mechanical Engineer a CAD a FE Analyst -Aero a Mechanical Engineer-CAE a Engineer- CFD a HVAC Design Engineer(CFD) a Process Plant Engineer a Steel structural Engineer Interested candidates more...

From BizTech

The Complete PA Step Up Stand Out Overview: Are you making effective use of your PA? Gone are the days of a PA merely typing, filing and protecting her manager from unwanted phone calls. Todaya ™s PA needs to be utilized as an instrumental part of the business, able to handle whatever crosses her desk with dexterity, grace and the utmost professionalism. more...

From 7i Institute

Certified Penetration Testing Consultant ...personal information from cell phones and even make phone calls on somebody elsea ™s bill! The tool set includes BTscanner, ghettotooth, redfang and bluesnarfer. Module 7: Programming 101 This module is not designed as a a learn programming in one easy stepa as that is not possible. We focus our studentsa ™ efforts on checking code obtained from underground websites so that more...

From SR International Solutions

Training in QABASAP BO XIR31InformaticaBatch starts from Aug 14Th ...DOLOGY Instructor led web class, Voice through Conference Calls / Skype / Messenger, Presentation through Web Access, Training Coordinated by our Online Training Coordinator, A Batch size ranging between 1 to 4 numbers with personal care on each consultant. ADVANTAGES with SRISNS: a Real Time Instructor Led Live Online Training a Convenience of learning Anytime/ Anyplace a Arrange more...

From Wintrac Inc.

IMS Database Programming This is a lecture, discussion, and hands-on programming course covering IMS/ VS database programming concepts, design, coding, testing and debugging. Segment Search Arguments (SSAs) are covered in detail along with emphasis on checking the PCB mask to understand the results of IMS database calls. You can get a complete list of other Mainframe classes at more...

WINDOWS WORKFLOW FOUNDATION USING VISUAL BASIC 2005 In this three-day course, you will learn the prerequisites for Windows Workflow Foundation, how to handle exceptions in workflow applications, how to use work with Delay and Listen activities, when and how the workflow runtime persists and tracks information about a workflow, and how to maintain state between workflow Web Service method calls. You can get a complete list of other Dotnet classes more...

WINDOWS WORKFLOW FOUNDATION USING VISUAL C# 2005 In this three-day course, you will learn the prerequisites for Windows Workflow Foundation, how to handle exceptions in workflow applications, how to use work with Delay and Listen activities, when and how the workflow runtime persists and tracks information about a workflow, and how to maintain state between workflow Web Service method calls. You can get a complete list of other Dotnet classes more...

Microsoft Office Access 2007- Level 4 (Second Edition) In previous levels, you were introduced to the various features of Microsoft ® Office Accessa 2007 that dealt with local database management. However, effective database management calls for mastering the advanced administrative and collaborative features of Access. In this course, you will exchange data with other applications, automate business processes by using VBA code, and secure and more...

ASP.NET AJAX Using C# (VS 2008) This three-day course provides a practical introduction to developing rich Internet applications using ASP. NET AJAX and C#. Because of the rich support provided by Microsofta ™s AJAX tools, an ASP. NET programmer can get up and running in this new environment quickly. The course begins with a discussion of rich Internet applications, which include substantial client-side code, typically more...

Customer Service Over the Phone (sales performance) In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at more...

Customer Service Over the Phone In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations. You can get a complete list of other Sales Performance classes at more...

Advanced HP-UX Systems Programming ...n a HP-UX environment. The course focuses on HP-UX system calls and library functions, how to use them, and their underlying mechanisms. The course deals with many facets of the HP-UX operating system, including: introduction to UNIX kernel structure, I/ O, Signals, Signal handlers, Timers, Processes, Multi-Tasking, Inter-Process Communication (IPC) Pipes, Shared memory, Message Queues, more...

Advanced IBM AIX Systems Programming ...a IBM AIX environment. The course focuses on HP-UX system calls and library functions, how to use them, and their underlying mechanisms. The course deals with many facets of the IBM AIX operating system, including: introduction to UNIX kernel structure, I/ O, Signals, Signal handlers, Timers, Processes, Multi-Tasking, Inter-Process Communication (IPC) Pipes, Shared memory, Message Queues, more...

Advanced Solaris 10 Systems Programming ...Solaris 10 environment. The course focuses on Unix system calls and library functions, how to use them, and their underlying mechanisms. The course deals with many facets of the Unix operating system, including: introduction to UNIX kernel structure, I/ O, Signals, Signal handlers, Timers, Processes, Multi-Tasking, Inter-Process Communication (IPC) Pipes, Shared memory, Message Queues, more...

ADVANCED UNIX PROGRAMMING In-depth training for software developers on UNIX system programming facilities. Learn how to develop sophisticated multiprocess applications using system calls and library routines You can get a complete list of other Unix classes at http://www.wintrac.com/courses/courseslinux1.asp more...

Advanced Red Hat Linux Systems Programming ...in an RHEL environment. The course focuses on RHEL system calls and library functions, how to use them, and their underlying mechanisms. The course deals with many facets of the RHEL operating system, including: introduction to RHEL kernel structure, I/ O, Signals, Signal handlers, Timers, Processes, Multi-Tasking, Inter-Process Communication (IPC) Pipes, Shared memory, Message Queues, more...

From CustomerCentric Systems, LLC

CustomerCentric Selling Custom or Public Workshops ...w to create INTEREST instead of tension during cold phone calls a How to qualify and sell effectively over the phone a How to do an effective sales seminar a How to assess the quality of a prospect and your pipeline a How to balance pipeline and activity on a monthly basis, regardless of sell cycle length a How to maintain control of a long sell cycle, particularly at the end a How more...

From Wintrac Inc.

Lotus Domino Designer 7 Formula Language During this course you will extend your knowledge of the formula language used in Domino applications for both Notes and Web browser clients. This course doesn't simply regurgitate the Help--it shows you how to do some really interesting and important things in Notes/ Domino that just happen to use the formula language. It is not, therefore, a detailed compendium of formula language calls and more...

ASP-NET AJAX USING C# (VS 2008) This three-day course provides a practical introduction to developing rich Internet applications using ASP. NET AJAX and C#. Because of the rich support provided by Microsofta ™s AJAX tools, an ASP. NET programmer can get up and running in this new environment quickly. The course begins with a discussion of rich Internet applications, which include substantial client-side code, typically more...

Lotus Domino Designer 8 Formula Language During this course you will extend your knowledge of the formula language used in Domino applications for both Notes and Web browser clients. This course doesn't simply regurgitate the Help--it shows you how to do some really interesting and important things in Notes/ Domino that just happen to use the formula language. It is not, therefore, a detailed compendium of formula language calls and more...

From LeoSoft Consultants

Telecommunications in Transitiontraditonal to VOIP ..." 2. Registration and Location 3. Proxy servers B. How calls are set up using SIP C. The SIP Trapezoid; SIP Message Example D. How SIP relates to softswitches and call managers E. ENUM: relating SIP to NPA-NXX-XXXX phone numbers Part 2: Applications In the next two chapters, we'll take a closer look at why VoIP is such a good idea, identifying more than 12 ways VoIP can increase more...

From Talent Shout Business Consultancy

Basic Customer Service Program

Course Outline I. Ita s Our Client a The Customer Service Perspectives II. Communication Skills a. Active Listening b. Asking Questions c. Paraphrasing d. Telephone Etiquette i. Handling Incoming Calls ii. Handling Outgoing Calls III. Suspending Frame of Reference IV. Handling Complaints a. Types of Customer Complaints b. Factors in Complaint Handling c. Golden Rules for more...

From RedPill - IT Consulting

Advanced UML 21

...ign is part art. It requires experience and intuition. It calls for compromises. Participants of this course analyze typical problems that appear during object-oriented analysis and design in UML, and try to find solutions for these problems. Then they realize that usually there is no single best solution and that each idea is correct when certain assumptions are met. During this course, those more...

From Training Connection

Sales Training

...lients Find your clients by prospecting, making sales calls, and networking Connecting with your clients by increasing your visibility and putting them at ease Developing business allies Examine the problem-solving process and find solutions for client problems Unit 4: The Sales Presentation Identify and any client objections Create a sales presentation to influence your more...

From Accelerate Now

Professional Relationships Course

Have you ever wondered how you make up your mind about a stranger in seven seconds? Have you ever wondered about the chemistry involved in your business relationships? How come some clients eat out of your hand and some decline your services? Relating and Communicating A short one day course providing essential skills for any professionals who meet with clients face to face, conduct business more...

From ColdCallUniversity.com

Setting C-level Business Appointments The 'X2 Way'

Learn How to Set More C-level Sales Appointments in Less time. Jeff Hardesty, developer of the X2 Sales system conducts 1-Day Sales Prospecting Workshops for $699 per participant. Training Sales Professionals to a Single Useful Objective The X2 Sales System and the X2 Initiator phone sales training process trains to one sales skill; improving sales individuals Conversation-to-appointment more...

From Arcadia Alive Ltd

Handling Conflict on the Phone

This course benefits individuals and teams who have to respond to 'external' or 'internal' customers over the phone. It equips participants with the understanding and ability to manage conflict and difficult situations on the phone. This is a practical course, participants learn through a range of training approaches including short demonstrations, skills practice, reflection and discussion. more...

From Vocaltrademark

How to unlock your vocal power

Your voice has a profound impact on how successfully you influence and persuade others. Your voice effects how seriously you are taken; how respected you are; the results you get with clients and colleagues in business - and the connection you have with lovers, spouses and children in your personal life. This One-day workshop will enable you to: Enhance your keystone vocal abilities - enabling more...

From Entelechy, Inc.

Transitioning to Sales

Transitioning to Sales Overview You solved the customer s problem. Now what? Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by more...

From Value Based, Inc.

Value Based Selling - A Consultive Sales Methodology

...liminating the need to discount. Decrease the number of calls (therefore your cost of sales) in your sales cycle by employing strategic and effective 1-to-1 selling strategies. Eliminate wasted time on "tire kicker prospects" by learning advanced qualification skills that differentiate between suspects and qualified prospects. Increase your competitive wins by learning how to adjust your more...

From IAPS

Secure Programming Techniques

This workshop presents practical programming techniques for developing and enhancing the security of applications. Secure development concepts, techniques and goals are identified. Primary methods of attack and perpetrators are surveyed and concrete recommendations are given to prevent each type of attack. A list of secure programming do's and don'ts is included. Guidelines for both testing more...

From Corporate Education Group

Developing Java Web Services

...-RPC) to automate the SOAP messaging for remote procedure calls between objects.� JAX-RPC abstracts almost all the transport-level implementation SOAP over HTTP and this allows the Java developer to concentrate on application and service specifics.� Students get hands-on experience in developing Web services starting either from WSDL descriptors or from existing J2EE applications.� Both more...

Interconnecting Cisco Network Devices ICND

Interconnecting Cisco Network Devices (ICND) focuses on using Cisco Catalyst switches and Cisco routers connected in the types of local area networks (LANs) and wide area networks (WANs) typically found in small to medium-sized network sites. Upon completion of this training course, students will be able to select, connect, configure, and troubleshoot the various Cisco networking devices. We more...

Cisco Certified Network Associate CCNA Boot Camp

...o-Point and Frame Relay Connections Completing ISDN Calls IP Subnetting Review Review Practice Test Questions at Home Saturday N/A Review and Exam Prep CCNA Exam (640-801) � � Online Resource Center Providing Web-based resources before, during, and after your classroom training, our Boot Camp Resource Center gives students more...

Cisco? Certified Network Professional (CCNP?) Boot Camp

... Establishing Frame Relay Connections Completing ISDN Calls The pre-class preparation materials will address these areas, giving you the opportunity to brush up on your technology skills and fill in any gaps in your knowledge. In addition, students MUST possess a current CCNA certification to attend the CCNP boot camp. Boston University offers a CCNA boot camp that can help you more...

From Jim McGuirk & Associates

How to facilitate a meeting

...eting is a difficult and complex task. It calls for handling people and information over a considerable time. HOW TO FACILITATE A MEETING concentrates on moving a meeting to a specified goal. We address what the facilitator needs to prepare and organize to lead and coordinate a meeting. Portions of our programs, more...