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Instructor Led Calm Training

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Calm Training Seminars and Classes

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Client or Customer Care

...Act 1979a ™; 9. Demonstrate their ability to remain calm and courteous during unpleasant situations such as an encounter with an irate client; 10. Exhibit an understanding of the functioning of a a client-driven organisationa ™; 11. Exhibit an awareness of the high standard of service, which each client anticipates; 12. Demonstrate their ability to initiate improvements in client more...

Human ResourceManagement a Practitioners Approach

... Act 1979a ™. - Demonstrate their ability to remain calm and courteous during unpleasant situations such as an encounter with an irate client. - Exhibit an understanding of the functioning of a a client-driven organisationa ™. - Exhibit an awareness of the high standard of service, which each client anticipates. - Demonstrate their ability to initiate improvements in client more...

From Jef Menguin Workshops and Seminars

Customer Service Professional

... in customer needs Program 103: Master the Art of Calm Duration: 150 minutes Youa ™re not any good to anyone when you are stressed up, stressed out, overwrought, anxious, moody, belligerent, nasty, and still waiting for that first cup of coffee. The emotional labor involved in modern service jobs can actually be more draining than lifting boxes or pouring concrete. All more...

From Contacts Plus

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

From Opposite Leg Creative Company Ltd

Communication Skills Training ...ave presence * Learn techniques for remaining calm and in control in difficult situations * Understand how to connect with an audience Participants will: * Have a clear understanding of themselves as communicators * Have begun to develop a receptive and playful approach to communication * Feel confident in their ability to more...

From New Age London

Chakra Colour Healing and Aura Reading Course London - Central London

...on. And all it took was three minutes. I feel really calm now Gina Can you teach me how to do that? Yasmin You may already work with the aura and the chakras, or this may be new to you. All attendees will learn something new, from total beginners to seasoned therapists. The aura, in energy healing parlance, is the energy immediately around the body. We are all surrounded by our more...

From World Institute for Security Enhancement

Securing Educational Facilities - Safety on Campus A Balanced Approach

In light of recent events on the campus of Virginia Tech, and elsewhere, it is evident that isolated incidents as well as terrorist threats continue to capture the attention of the public. This sometimes creates more confusion and wasted effort than anything else - as evidenced by the commotion surrounding the Federal Government's Duct Tape advisory during the aftermath of September 11, 2001. But more...

From Breathing Space Personal Growth Ltd

Mindfulness for stress reduction and wellbeing Bristol UK ...nge of Mindfulness meditation practices to help you build calm, focused attention to your moment-by-moment experience, so that you can respond more skilfully to the challenges in your life. We will look at ways of embedding these practices into your daily life so that they can benefit your physical and emotional wellbeing, enhance your relationships and improve your focus and effectiveness in more...

Mindfulness introductory day in Bristol 2nd June ...e about this powerful and life-changing way of developing calm and balanced self-awareness, recognised as effective in managing stress, anxiety and depression? Try a few practices for yourself at this interactive workshop and discover: How Mindfulness can improve your wellbeing and relieve stress, anxiety or depression How Mindfulness practice can change your mind - literally! Simple, more...

From TBC Training

Presentation Skills Confidence and expertise in presentation and interaction Even the most confident people can turn to jelly when having to speak in front of others. This course is aimed at improvement in areas that are needed when making a presentation. You will be able to apply your learning in many situations, improving communication ability, effectiveness in understanding and raised self confidence, useful more...

From Brenell Training Consultants

Presentation Skills Training

We provide presentation skills training for businesses and organisations across the UK. Whether you're presenting to a small group or a large audience you want them to remember you for the right reasons - by making the right impression from your very first word. Our training provides you with the confidence and effectiveness to make an impact when you stand up in front of an audience more...

From TrainSmart, Inc.

Organizational Skills Using A 5 Step System ...ect seems like it is the top priority? * Do you stay calm and in control when everyone else in your organization is a putting out fires?" * How much time do you waste each day looking for lost papers or managing interruptions? Our Solution To Learn... * To use an innovative priority plan that assures you will get the important things done on time, every time * more...

From AJ Novick Group

Anger Management Classes

... * Learn effective stress management techniques to stay calm and reduce anger and aggression towards self and others * Develop the capacity to influence others by your own behavior * Enhance skills in empathy and emotional awareness to make more positive connections with others * Decreases employee absenteeism, increases teamwork and productivity, reduces liability for more...

From Center for Family Development

Just Chill Learn how to stay Calm Cool and Collected for Summer We are excited to announce a new group offered at the Center for Family Development. Based on feedback from clients, we have designed a group for people who have: > - been told they have anger management problems > - physical body tension or stress-related health issues > - difficult time unwinding or making relaxation part of their lifestyle > - excessive negative thinking or doomsday more...

From CHI MOVES-Tai Chi London

TAI CHI AND CHI KUNG COURSES AND WORKSHOPS FOR BEGINNERS

learn the art of tai chi and chi kung exercises for health and well being. All the exercises are gentle and suitable for all ages and levels of fitness. The benefits of these gentle breathing exercises are many and include relaxation Inner calm Focussed mind Balance and Coordination flexibility and improved posture increased energy levels more...

From Next Levels Consulting

Managing Difficult People ...nflict -Attitude Adjustments: Changing Yourself -How to Calm Down: Managing Anger -Just Relax: De-Stressing Options * All courses are delivered by Certified instructors (please contact us for more details about instructors qualifications) Target Audience: Managers, Supervisors, customer service agents Pre-requisites: None Schedule Please contact us for an updated schedule more...

From Addestra Center of Learning, LLC

AwakenThe Divine You Workshop Program

... your life with passion, joy & love. a . How to stay calm, centered and peaceful amidst the noise, chaos and confusion of modern day living? ... Who you truly are within and your ultimate life purpose on earth in this life time? a How to become a very powerful positive MAGNET to attract all that you ever wanted in your life. Read on .... In this program you more...

From Deep Impact Coaching

NLP Diploma

NLP stands for Neuro-Linguistic Programming, a revolutionary approach to human communication and personal development. Some people call it 'the art and science of personal excellence' or 'the study of subjective experience'. It offers state-of-the-art skills in interpersonal communication and practical ways to change the way you think and behave. Its simple principles and techniques help you to more...

From Basic Learning Systems

Customer Driven Quality

Providing quality customer care may be the single most important part of your business. If your customers receive friendly, professional service, even the most difficult among them may return to buy again. Our e-workbook will teach you how to communicate with the client both in person and by telephone. The exercises and discussions show them how to keep calm under pressure, how to handle more...

From Effective Outsource Networks

Managing Challenging Customers Professionally 28 29 Nov 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm ...over the importance of a good impression - how to appear calm and confident Approach and Introduction - learn how to approach strangers - Introduce yourself with impact Influence - employ non-verbal tools to make friends and influence people Working the Room - find out how to move n and out of groups with ease - identify ways to start and maintain conversations - practice more...

Managing Challenging Customers Professionally 25 26 Sep 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm ...over the importance of a good impression - how to appear calm and confident Approach and Introduction - learn how to approach strangers - Introduce yourself with impact Influence - employ non-verbal tools to make friends and influence people Working the Room - find out how to move n and out of groups with ease - identify ways to start and maintain conversations - practice more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss more...

From Dr Rick Goodman

Conflict Management ...end on you. What You'll Learn: Handle confrontation calmly and professionally, without fear, dread, or anxiety. Never again lose your cool when youa ™re involved in conflict. Significantly strengthen workplace relationships by knowing how to work through disagreements. Recognize symptoms of brewing conflict a and head it off before it happens. Shut down backstabbers and more...

From Kwapele Learning & Consulting (Pty) Ltd

Care for customer ... 6. 5 Closing Stage Module 7 Practising Behaviours that Calm Customers 7. 1 Listening Habits 7. 2 More Words to Watch 7. 3 Additional Pointers 7. 4 Handling Complaints 7. 4.1 Complaints Handling as a Learning Opportunity 7. 4.2 Guidelines for Complaints Handling 7. 4.3 Objectives of Setting Up a Complaints Handling System Module 8 Recognising and Applying the Principles of more...

From The Koenig Group

Managing Conflict in the Workplace ...ly. What youa ™ll learn: 1. Handle confrontation calmly and professionally, without fear, dread, or anxiety. 2. Never again lose your cool when youa ™re involved in conflict. 3. Significantly strengthen workplace relationships by knowing how to work through disagreements. 4. Recognize symptoms of brewing conflict a and head it off before it happens. 5. Resolve conflict more...

From The In-House Training Company

Brilliant customer service ...ve attitude throughout the day a Satisfy complainers, calm upset customers and regain confidence and goodwill a Turn problems into opportunities a for either sales or greater customer satisfaction Audience All technical, support and customer service staff, managers and team leaders who support or work with either internal or external customers. Format The training is very more...

From blue concept training

Lone worker training

Examples of lone workers and roles that this training is suitable Visiting clients homes. When having to deny people money, claims advisors can risk conflict and physical injury. Engineers go into lonely places (e.g. blocks of flats to do routine maintenance). Sometimes staffing levels mean areas are single manned by staff who are exposed to the public are at some risk of conflict, more...

From Play4Real

One-to-One Coaching in Vocal Presentation

...ual sessions, tailor-made to: BOOST YOUR CONFIDENCE CALM YOUR NERVES MAXIMISE THE POWER OF GESTURE AND BODY LANGUAGE GIVE YOU REAL 'PRESENCE' DEVELOP YOUR VOCAL SKILLS ENABLE YOU TO BE INSPIRED AND INSPIRING You'll also be able to... think more creatively about presentations present equally well to audiences large or small deliver a message that stands out from the rest more...