Instructor Led Calming Training

De-escalation Breakaway Techniques ...basis and therefore need to learn effective techniques of calming and negotiation; a process which should always precede any physical coping strategies such as control and restraint. Target Group This course is aimed at any personnel who work in potentially volatile environments. Objectives By the end of the course delegates will be able to: Understand how hostile situations arise  more...

Dealing with Challenging Behaviour ...tions on a daily basis. Learning effective techniques of calming and negotiation is vital to avoid situations escalating and should always precede any physical coping strategies such as control and restraint. Delegates will explore how to recognise and assess the level of threat facing them and from that, discern appropriate strategies and approaches to deal effectively with the situation.  more...

Maybo Communications Conflict Manag Violence in the workplace is on the increase, particularly when your employees deal with the general public. All employers are responsible for the safety of their employees whilst at work. This includes taking action to prevent violence and offering support should this happen. There can be serious consequences if this is not addressed.  more...

Customer Service ...rsonality styles of customers Choose vocabulary that is calming and persuasive even when the message is unpleasant Improve vocal quality to increase credibility and perceived authority over the telephone Training Methods Role plays Assessments Brainstorming Listening exercises Learning Points Participants will learn about developing a cohesive customer service policy,  more...

ADHD Training Calming the Chaos at Home Practitioners supporting families whether in universal services or targeted services. ADHD affects up to 5% of the school age population and both Practitioners and Parents require specialist knowledge and skills to support children and young people with ADHD to reach the Every Child Matters Outcomes. ADHD affects approximately 5% of school age children and has a negative impact on educational  more...