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How to find training progams or providers What is training-classes. com? training-classes. com is a free directory of training and learning resources. We are dedicated to helping you find the training program that's right for you. BTW: There's no need for you to login or register, that's just for the training providers! How to Find Training You can find your training on this site in several ways: By training category  more...

Exploratory Data Analysis in Six Sigma Exploratory Data Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB) In the Analyze stage of the Six Sigma DMAIC process, you closely examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's  more...

Statistical Process Control and Control Plans in Six Sigma ...s. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and  more...

Administrative Professionals Common Administrative Support Tasks ...an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a typical day are varied and ever-changing. But regardless of how much the agenda changes from day to day, there are standard  more...

Administrative Professionals Maximizing Your Relationship with Your Boss ...as you work toward common goals. Through partnership, you can maximize your relationship with your boss and realize benefits for yourself and your career. This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the elements of a true partnership, and shows how you can benefit personally from it. The course also covers  more...

Screening Applicants for Interviewing ...cants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based on a thorough  more...

Talent Management Planning ...ing, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course describes some of the challenges of managing talent, which you should keep in mind as you create your talent plan. It discusses how your talent needs are impacted by various factors in the organization. The course also  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Delegating ...u have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development. This course covers the best practices for planning  more...

Confronting Difficult Employee Behavior ...nter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and  more...

Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Creating a Business Execution Culture ...y to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution permeate the entire organization and become part of the company's culture. But how does an execution culture come to be? A business execution culture starts  more...

Building Your Influence as a Leader ... effective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You'll be introduced to the importance of political awareness and the essential skills involved in using positive politics and  more...

Leading Innovation ...kill for any leader to master. The impetus for innovation can come from the top of the organization, and it can come from the people engaged in day-to-day production. Building an innovative culture is a responsibility for leaders and employees across organizational hierarchies. This course provides you with an understanding of what an innovative culture is and what qualities a leader needs to  more...

Taking on a Management Role Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...

Becoming a Manager Responsibilities and Fears ...espect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former colleagues to accept your promotion. Your new fellow managers, who were once senior to you, may also take some time to adjust. Again,  more...

Becoming a Manager Leading and Communicating ...s to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue  more...

A New Manager and the Company s Future A New Manager and the Company's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a  more...

Introduction to Internal Auditing ...can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and report  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Creating and Analyzing an Operating Budget ... Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that  more...

HR s Strategic Role in the Organization HRCI SPHR ...escribes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is  more...

Management of the HR Process HRCI SPHR ...e of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...standing of adult learning and organizational development can assist in staff development. Finally, the course covers some organizational development initiatives that are now seen as an integral part of HRD. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification  more...

Strategic Approaches to Risk Management HRCI SPHR ...and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Risk Management functional area of the HR Body of Knowledge  more...

Recruiting Talent ...cant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential employees, but finding the right people for the  more...

Statistical Process Control SPC in Six Sigma ...atistical process control (SPC) methods, a Six Sigma team can identify and control variation in a process. This course covers the basic concepts in statistical process control methodology, including the selection of variables and rational subgrouping. One of the most important tools used in SPC methodology is the control chart, and this course explores how to select the right control chart for  more...

Sustaining Improvements Gains from Six Sigma Projects ...down, there are a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six  more...

Designing and Planning Experiments in Six Sigma ...suitable factors, levels, and responses their experiments can reveal the precise combination of factors that will optimize the response. Later, that combination will be tested, validated, and ultimately implemented to effect the desired process improvement. This course surveys the concepts that are fundamental to design of experiments methodology, including the basic elements of experiments;  more...

Motivation and Communication in Six Sigma Teams ...organizations. Motivation is one essential component that can optimize a team's focus on accomplishing its assigned goals. By making the teamwork enriching and satisfying to members, leaders can motivate a Six Sigma team with dramatic effects on overall success. Modern motivational theory informs today's motivational techniques, and this course explores both the theoretical origins and the  more...

Process Characteristics for Six Sigma ...y. Using SIPOC and cause-and-effect matrices, Black Belts can determine which process inputs to target first those with the most significant impact on important outputs. Using process efficiency formulas, they can determine the ratio of value-added time to total lead time, then enhance this ratio by reducing that troublesome drag on lead time work in process. With metrics established, Black  more...

Data Collection and Measurement in Six Sigma ...upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative. Successful data collection starts with careful planning; a knowledge of various data types, sampling strategies, and  more...

Six Sigma Measurement Systems ...nt to understand its sources and minimize it. Black Belts can calculate correlation, bias, linearity, stability, reproducibility, and repeatability to analyze and further improve measurement systems. This course examines how to analyze a measurement system to help it produce correct measurements and minimize its proportion of variability in the overall variability. It introduces key elements of  more...

Basic Statistics and Graphical Methods for Six Sigma ...sses and products are extremely consistent, as variations can lead to rejected orders, lower revenues, and eventually, financial disaster. Basic statistics can provide Black Belts with the tools to summarize and assess collected data in a meaningful way. Black Belts can use descriptive (enumerative) statistics to tabulate and graphically represent sample data through a number of informative  more...

Probability for Six Sigma ...ination of events will occur. Understanding probabilities can provide Black Belts with the tools to make predictions about events or event combinations. To make accurate inferences about a population from the sample data collected in the Measure stage, Black Belts must also be familiar with the characteristics of various probability distributions, and their suitability for different types of  more...

Process Capability for Six Sigma ... and targets of process improvement. Process capabilities can be determined for normal and non-normal data, and for variable (continuous) and attribute (discrete) data alike. This course explores the considerations, verifications, and associated calculations used to conduct process capability studies, from choosing parameters and verifying the stability and normality of a given process, to  more...

Processes and Customer Analysis in Six Sigma Projects ...at the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is the first step in Six Sigma projects. You need to listen to  more...

Modeling and Analyzing Processes in Six Sigma ...n Six Sigma ASQ Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage,  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ...ntial part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma teams down the hypothesis testing roadmap to the next stage of the Six Sigma DMAIC process. Of course, all this is meaningless if the data you  more...

Accessing Exchange Server 2007 Remotely Accessing Exchange Server 2007 Remotely Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Email is now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only  more...

Data Protection in Exchange Server 2007 Data Protection in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and  more...

Disaster Recovery with Exchange Server 2007 Disaster Recovery with Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Whether from a malicious user, a computer virus or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types  more...

Monitoring and Security in Exchange Server 2007 ...change servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that the Exchange servers and the e-mail messages themselves are secured and cannot be accessed by outside users. This course discusses how to monitor, audit, and log the performance of Exchange  more...

Deploying Windows Vista Deploying Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment  more...

Troubleshooting Windows Vista Deployments ...oting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it  more...

Configuring and Troubleshooting Windows Vista Security ...icious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that computers are kept up to date by automatically installing the latest security patches and updates. This course discusses how to secure Internet Explorer, and configure Windows Firewall and Windows Defender to secure computers. It also explains  more...

Managing and Troubleshooting Windows Vista Systems ... Many of Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and  more...

Troubleshooting Windows Vista Performance and Reliability Troubleshooting Windows Vista Performance and Reliability Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista includes the Windows Reliability and Performance Monitor, a tool that provides multiple data monitoring and collection utilities for evaluating a system's performance and reliability. It can also be used to monitor the  more...

Configuring and Troubleshooting Windows Vista Networking Configuring and Troubleshooting Windows Vista Networking Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides the Network and Sharing Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and  more...

Maintaining and Supporting Applications on Windows Vista ... through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec command-line tool, installation wizards, SMS, and the Group Policy Software Installation. Administrators can also take advantage of Software Restriction policies to ensure only specific applications are run on Vista client machines within a domain environment. This  more...

First Aid CPR ...Emergencies requiring cardiopulmonary resuscitation (CPR) can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This one-hour course will focus on the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation. Note: this training should  more...

C 2005 Serialization and I O C# 2005: Serialization and I/O Microsoft To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O  more...

Establishing Team Goals and Responsibilities ...ccessfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate roles and responsibilities for maximum efficiency. This course outlines initial steps that should be performed when building a team,  more...

Effective Team Communication ...ow talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team going to the finish line. In this course, you'll  more...

Troubleshooting and Closing the Project ...leshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Launching a Successful Team ... Leading successful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important  more...

Developing the Team and its Culture ... working environment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a team leader. This course outlines the role of the team leader on a high-performance team and highlights the importance of taking steps to develop the team  more...

Installing Windows Vista ...ituation. Because the cost of upgrading operating systems can be steep, choosing the right version of an operating system is important. The chosen operating system version must support current needs as well as take into account possible future requirements. Hardware requirements must also be taken into account before an upgrade occurs. Will the current hardware profiles suffice or will an  more...

Fire and Explosion Hazards ...otect yourself and others from fire and explosion hazards can help save resources, time, and possibly, lives. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the four fire elements; define ignitable, flammable, combustible, and oxidizer; identify five safety principles to protect against fire and  more...

Defensive Driving Truck Safety Defensive Driving: Truck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else  more...

Cryogenic Safety ...to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials, he  more...

Cold Stress ...ntive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to discuss the factors that may affect you when working in a cold environment, identify the signs, symptoms, and treatments of  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges Cisco CVOICE 8.0: Path Selection & Calling Privileges Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Path selection is one of the most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths  more...

Bloodborne Pathogen Awarenss ...s an example, OSHA has previously stated that an employer can meet OSHA's requirement for trainees to have direct access to a qualified trainer by providing a telephone hotline. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology. Learner  more...

Benzene Awareness ...ies. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent, as a starting material for the production of other chemicals, and as a gasoline additive. Breathing  more...

Discover Word 2007 Level 4 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 4, specific topics covered are: 1. WORK WITH ILLUSTRATIONS Add ClipArt And Pictures Illustrations In Word  more...

Discover Word 2007 Level 3 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 3, specific topics covered are: 1. WORK WITH TEXT OBJECTS Insert Headers And Footers Headers & Footers Create  more...

Discover Word 2007 Level 2 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 2, specific topics covered are: 1. FORMAT DOCUMENTS Format Text I Formatting In Word 2007 Formatting Text  more...

Discover Word 2007 Level 1 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 1, specific topics covered are: 1. WORD 2007 BASICS Introducing Word 2007 Office 2007 Overview Word 2007  more...

Discover Powerpoint 2007 Level 3 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 3, specific topics covered are: 1. FINAL PREPARATIONS Animations And Transitions Slide Animations &  more...

Discover Powerpoint 2007 Level 2 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 2, specific topics covered are: 1. INSERT AND MODIFY TEXT Add Text To Slides Using Text In A Presentation  more...

Discover Powerpoint 2007 Level 1 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 1, specific topics covered are: 1. POWERPOINT 2007 BASICS Introducing PowerPoint 2007 Office 2007 Overview  more...

Discover Outlook 2007 Level 3 ...ok 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to  more...

Discover Outlook 2007 Level 2 ...ok 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to  more...

Discover Outlook 2007 Level 1 ...ok 2007 also contains collaboration tools, so information can be shared more effectively. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to  more...

Discover Access 2007 Level 3 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 3, specific topics covered are: 1. WORK WITH REPORTS Report Basics What Is A Report? Create Reports  more...

Discover Access 2007 Level 2 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 2, specific topics covered are 1. WORK WITH FORMS Form Basics What Is A Form? What Is A Sub-Form?  more...

Discover Access 2007 Level 1 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 1, specific topics covered are: 1. INTRODUCING ACCESS 2007 Access 2007 Basics Office 2007 Overview Access  more...

Discover Excel 2007 Level 4 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 4, topics covered are: 1. ANALYZE YOUR DATA Work With Tables Tables In Excel 2007 Create & Modify A Table  more...

Discover Excel 2007 Level 3 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 3, topics covered are: 1. ADD CHARTS AND GRAPHS Work With Charts Adding Charts Create A Chart Modify A  more...

Discover Excel 2007 Level 2 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 2, topics covered are: 1. CALCULATE YOUR DATA Formulas What Is A Formula? Create A Formula Edit A Formula  more...

Discover Excel 2007 Level 1 ...pter provide detailed explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 1, topics covered are: 1. EXCEL 2007 BASICS Introducing Excel 2007 Office 2007 Overview Excel 2007 Overview  more...

Advanced Customization with MS Project 2007 ... With Microsoft Office Project 2007, project managers can define how project data is recorded, reported, and displayed, using customizable, built-in templates. They can also customize the interface by adding or removing tools from the application s default toolbars. And before project data is distributed, a project manager can format fields and views to meet particular needs. Additionally,  more...

Tracking and Reporting Progress Tracking and Reporting Progress Microsoft Project stakeholders have a vested interest in the project's progress so information needs to be tracked, recorded, and reported. A project manager needs to decide on the information to be tracked, and how to track it. Microsoft Office Project 2007 helps a project manager by making this process easy. Baselines and interim plans, for example, create  more...

Enterprise Project Management Enterprise Project Management Microsoft To identify how project managers can set up and manage an enterprise project using Project Professional 2003, Project Server, and Project Web Access  more...

Advanced Analysis of your Project Advanced Analysis of your Project Microsoft To identify how you can use Project 2003's collaborative functions to manage and analyze project information  more...

Dealing with Irrational Customers and Escalating Complaints ...rs and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to  more...

Using Basic Control Charts in Six Sigma ...ere is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause variations. Depending on the type of data, different types of control charts can be used. They are broadly organized into two categories: charts for variable data, and charts for attribute  more...

Workplace Conflict Strategies for Resolving Conflict ...vely is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict  more...

Workplace Conflict Recognizing and Responding to Conflict ...ct: Recognizing and Responding to Conflict Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an  more...

Interpersonal Communication Being Approachable ..., starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone, off to the side. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of  more...

Interpersonal Communication Communicating Assertively ...ssertively Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective  more...

Listening Essentials Improving Your Listening Skills Listening Essentials: Improving Your Listening Skills There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how  more...

What is Emotional Intelligence ...feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own needs and the needs of others, and can  more...

Using Emotional Intelligence on the Job ...s course, you'll learn the value of emotions and how they can affect your workplace for better or for worse. You'll gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways. The course  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...ons within your relationships with others. But before you can recognize others' emotions and manage your relationships, you must have a firm sense and control of your own feelings. Through this course you'll learn how to build your emotional intelligence through appropriate actions and techniques for managing your emotions. You'll focus on the competency areas of self-awareness and  more...

Culture and its Effect on Communication ... when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from  more...

Improving Communication in Cross-cultural Relationships ...ss-cultural communication has assumed even greater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building  more...

Communicating Across Cultures ... Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the  more...

Working with Difficult People Identifying Difficult People ...lt people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique for the right 'difficult' type.  more...

Working with Difficult People How to Work with Aggressive People ...le to work with. Hostile-aggressives are openly pushy and can easily intimidate people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools  more...

Business Grammar Sentence Construction ...r that of your company. Nor does a run-on sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course, you'll review basic sentence construction, including how to develop sentences that are logical, clear, and powerful the basis of any sound business document. The course examines the parts of a sentence the subject and predicate, for  more...

Business Grammar Common Usage Errors Business Grammar: Common Usage Errors When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and  more...

Oracle Database 11g Using DDL Views Sequences Indexes and Synonyms Oracle Database 11g: Using DDL, Views, Sequences, Indexes, and Synonyms Oracle To recognize the steps for creating, defining, and dropping tables , manipulating how their data can be viewed, and using schema objects to generate integers, improve queries, and rename tables.  more...

Record Retention ...tate and federal law. While disposing of too many records can increase a company's legal exposure, disposing of too few records increases the costs of storing the records. In this one-hour course, you'll learn how to identify which records must be retained and for how long, the different formats in which records may be stored, techniques for record disposal, and how to make sure your record  more...

Documenting Discipline ...ate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job requirements. There may also be no evidence of a  more...

Workplace Ethics ...candals in recent years have highlighted the need for the development of corporate and legal standards for ethical conduct in business. The perceived lack of integrity in the business world, and the lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the concept of ethics and its role in  more...

Workplace Diversity Awareness ... Having and knowing how to respond to a diverse workforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman,  more...

Stakeholders and the Communications Management Plan Stakeholders and the Communications Management Plan PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Experts say that up to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That  more...

Processes for Managing Project Communications ...ost up-to-date project management information so learners can effectively put principles to work at their own organizations. It will also assist in preparing the learner for the PMP Certification Exam. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008. Copyright and all  more...

Estimating and Budgeting Project Costs Estimating and Budgeting Project Costs PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Accurately forecasting the cost of future projects is vital to the success of projects and the survival of any business. Project managers must have the ability to not only identify what work is required at the onset of a  more...

Controlling Costs ...project's budget targets, and monitoring cost performance can mean the difference between the success and failure of a project. This course provides an overview of the Control Costs process. It introduces the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ). Specifically, the  more...

Planning Project Human Resources ...age a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project success, it doesn't stop there. Good project managers know how to create the right  more...

Managing Project Human Resources ...ct environment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working effectively and the project is underway, it is  more...

Integrated Initiation and Planning Integrated Initiation and Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Collaboration, coordination, and consolidation are terms to describe integration. Project Integration Management is the knowledge area that coordinates with various process groups to ensure that each project is managed in a  more...

Managing Projects within Organizations ...nd proven method for managing projects. However, projects cannot be properly managed in a silo. Every aspect of project management is affected by the organization, the social environment, the project's stakeholders, both internal and external, and many other aspects of the context in which the project is carried out. Understanding this context is critical to good planning and good decision  more...

Project Management Overview Project Management Overview PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Every project is different. Some are small and straight forward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain attributes in common. Every project has a  more...

Project Management Process Groups Project Management Process Groups PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Processes: a set of interrelated actions and activities performed to achieve a specified set of products, results, or services. Good processes, meaning those based on sound principles and proven practices, are project managers'  more...

Managing Procurements ...th Edition-Aligned Managing the procurement process can sometimes seem like a project all in itself as it generally involves a number of detailed and time consuming steps from obtaining seller responses, selecting a seller, awarding a contract, to managing the procurement relationship. This is the second course in the Project Procurement Management knowledge area and covers three process  more...

Project Quality Planning Project Quality Planning PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Project managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these  more...

Quality Assurance and Quality Control Quality Assurance and Quality Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a  more...

Risk Management Planning ...g potential risks and having a plan for dealing with them can spell the difference between a project that reaches a successful conclusion and one that does not. In this course, learners will be introduced to the Project Risk Management knowledge area. It covers the best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition published by the  more...

Performing Risk Analysis ...ost up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK certification exam. It is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management Institute (PMI ), Inc., 2008. Copyright and all  more...

Risk Response Monitor and Control ...ife is filled with uncertainties, and these uncertainties can affect our decisions and outcomes. Whenever decisions are made without prior knowledge or experience there is always a chance of risk. When dealing with projects, it is the project manager's job to assess and control risks, avert or minimize its adverse effects, and to capitalize on potential opportunities over the life of a project.  more...

Project Requirements and Defining Scope Project Requirements and Defining Scope PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Good scope management focuses on making sure that the scope is clearly communicated and well defined and that the project is carefully managed to limit unnecessary changes. Project scope management is concerned with  more...

Create Work Breakdown Structure ...BOK Guide - 4th Edition-Aligned Successful projects can only happen with the implementation of planning techniques that define project objectives in sufficient detail. Projects can quickly get out of control if the appropriate actions aren't taken initially. A project's work breakdown structure (WBS) provides the foundation for defining work as it relates to the project objectives and  more...

Defining and Sequencing Project Activities Defining and Sequencing Project Activities PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Properly defining and sequencing project activities allow a project manager to answer two basic scheduling questions What activities are required to develop the end product? And how should the activities be sequenced for  more...

Estimating Activity Resources and Durations Estimating Activity Resources and Durations PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Resources, such as people, materials, equipment, facilities, money, or a combination of any of these, are fundamental in executing a project, and are required throughout the entire project lifecycle. Determining  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ...ts differ in terms of scale, complexity and culture. They can be a stand-alone entity or part of a programme of related projects. The key point is that there is a multitude of factors that affect how your project should be managed. As a result, there is no such thing as 'one size fits all' project management. The good news is that PRINCE2 can be tailored to suit any project environment you  more...

Core PMI Values and Ethical Standards ...hical dilemmas. The type and complexity of these dilemmas can vary significantly from balancing the competing interests of stakeholders to adhering to conflicting legal, multi-cultural, and multi-national rules, regulations, and requirements. Addressing these issues is much more complex than simply deciding what is right and what is wrong. In an increasingly global network, project managers  more...

Working with Difficult People How to Work with Self-serving People Working with Difficult People: How to Work with Self-serving People Have you ever worked with someone who seems to have an ego the size of a car? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with  more...

Antitrust - Talking with the Competition ...n production or services. Collaborating with a competitor can help your company to cut costs and deliver a better priced, quality product to the consumer. Collaborations can be procompetitive or anticompetitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for Collaborations Among Competitors. This course explains competitor  more...

Antitrust - Trade Associations ...to trade associations and describes how such associations can avoid antitrust violations. Competitors join a trade association to pursue a common business purpose. This makes such associations especially susceptible to antitrust investigation under federal and state laws, such as Section 1 of the Sherman Act and Section 5 of the Federal Trade Commission Act. These laws protect a competitive  more...

Visual Basic 2005 Serialization and I O Visual Basic 2005: Serialization and I/O Microsoft To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O  more...

Adding Links Images and Flash Objects in Dreamweaver CS3 Adding Links, Images, and Flash Objects in Dreamweaver CS3 Adobe Using Adobe Dreamweaver CS3 in conjunction with other products, such as Adobe Flash CS3 and Adobe Photoshop CS3, you can create web sites that are highly interactive and media rich. This course explores site navigation, linking, and asset management. Working with images, creating image maps, image optimization, and adding Flash  more...

Workplace Violence ...nd to prevent workplace violence from occurring. Violence can happen in any type of workplace. According to the Bureau of Labor Statistics, in the US, 10 of the 5,702 work-related deaths in 2005 were attributable to homicide, and 4 to other types of assault and violent acts (US Department of Labor, 2007). While this is certainly troubling, the incidence of workplace deaths attributable to  more...

Getting Results without Authority Building Relationships and Credibility ...thority: Building Relationships and Credibility How can you get results if you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different  more...

Getting Results without Direct Authority Reciprocity Getting Results without Direct Authority: Reciprocity One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though,  more...

Anti-Money Laundering ...ks, insurance companies, and other financial institutions can take to better identify and manage risks associated with money laundering. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational  more...

Getting Results without Direct Authority Influencing Your Boss ... Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn how to build influence  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Problem Solving Digging Deeper Problem Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you  more...

Decision Making Tools and Techniques ...he return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of tools and techniques are available that can help you to formalize the process of identifying alternatives, carefully evaluating them, and finally making the best decision possible with the information available to you. These  more...

Foreign Corrupt Practices Act ...vides an overview of the FCPA. It illustrates how the Act can impact your business and gives advice on the steps you can take to make sure that your business adheres to the provisions of the Act. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the  more...

Trade Secrets ...crets are violated. The single most effective step owners can take to protect trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in most, though not all, circumstances. This two-hour course enables participants to understand the nature of trade secrets, and  more...

Decision Making Making Tough Decisions ...ain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between them. Another situation is when you have to determine whether to trust logic, intuition, or some combination of the two. This course reviews a number of these  more...

Conflicts of Interest in the Workplace ...itutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her employer if the employee has any type of personal interest financial or otherwise that may impair the employee's judgment, causing the  more...

Managing from Within Self-empowerment ... By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors  more...

Goals and Setting Goals Goals and Setting Goals Most achievements, great or small, begin with an important first step: setting a goal. A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A  more...

Creating a Positive Attitude .... Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It isn't always easy to be positive. You may feel that the odds are stacked against you, or you may find it hard to cope  more...

Pursuing Successful Lifelong Learning ...rse is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to learn. It's time to take ownership of your learning needs based on your expectations and your own terms. In this course, you will identify your learning needs and learn how to establish  more...

Editing and Reviewing in Adobe Acrobat 8 Editing and Reviewing in Adobe Acrobat 8 Adobe Using Adobe Acrobat 8, you can perform comprehensive reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe  more...

Rightful Employment Termination ...form the work some hard decisions must be made. Employers can minimize the risk of being involved in wrongful termination claims or lawsuits, or being held liable in the event that they are defending wrongful termination lawsuits, by following some basic guidelines during the hiring process and managing employees' performance during their tenure. Although most employees are employed at will  more...

Forms and Document Security in Adobe Acrobat 8 ... and Document Security in Adobe Acrobat 8 Adobe You can create and review many types of PDFs using Adobe Acrobat 8, but this application also enables you to safeguard your documents using any number of Acrobat's security features. This course explores the advantages of PDF security, and highlights several security measures you can employ, such as using digital IDs, security policies,  more...

Advanced Features of Adobe Acrobat 8 Advanced Features of Adobe Acrobat 8 Adobe You can use the professional features of Adobe Acrobat 8 to perform such tasks as batch processing, and indexing. Adobe Acrobat 8 also allows you to prepare a PDF for commercial printing using its Preflight feature and this course explores the advanced features of Adobe Acrobat 8, including working with multimedia, creating batch sequences, and  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...ay attention to the types of questions you asked the applicants? If not, you may have requested information prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. It is also essential to understand how to use selection procedures that are free from intentional, and unintentional,  more...

Privacy Information Security ...ct. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business implications that extend beyond the privacy of any one individual. Private information relative to certain businesses and industries is protected by various laws. For example the Health Insurance  more...

Effective Intercultural Relationships ...es, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you don't understand the ways in which they might differ, you're risking your business  more...

FMLA Leave and More ... upcoming trial. Each of these events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle the company s day-to-day operations. It is important for managers and supervisors to understand the basic guidelines for granting  more...

Effective Intergender Relationships ... professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the  more...

Effective Relationships with Customers Effective Relationships with Customers It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer  more...

Promoting a Substance-free Workplace ... their work. Successful substance-free workplace programs can result in decreased absenteeism, fewer accidents, less downtime, reduced turnover, and fewer incidents of theft, as well as improving morale and productivity for all employees. This course is designed to provide employees and supervisors with valuable information for promoting a substance-free work environment as well as to help them  more...

Code of Conduct Company Template ...serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements. Within the course template, each topic features a link to an external document containing a generic Code of Conduct policy statement and sample questions about that policy statement. We recommend that you replace these generic items with your company's own Code of Conduct  more...

Business Grammar Parts of Speech ...ng reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the building blocks of sentences, so finding out about them can help you skillfully combine words into meaningful sentences. This course defines the functions of the eight parts of speech: nouns, pronouns, verbs, adverbs, adjectives, prepositions, interjections, and  more...

Integrity in the Workplace ...he course also discusses how both employers and employees can improve integrity and promote an ethical workplace culture. For employees, it is important to understand how to blow the whistle objectively, and also to understand the general protections afforded to whistleblowers by law, which protect them from retaliation by their employers. For employers, this means implementing policies and  more...

Sarbanes-Oxley What You Need to Know ... Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via administrative, civil, and criminal  more...

Business Writing Know Your Readers and Your Purpose ...ropriate tone for your business message. Tone is a significant element in writing one that affects how the reader will respond to your message. Tone refers to the writer's attitude toward the reader and subject matter as expressed in the way the message is written. Have you ever received a memo that annoyed you by its tone? For example, it might have been patronizing or too familiar. The key to  more...

Interpersonal Communication Targeting Your Message ... other variables have on the communication process so you can optimize factors that are under your control. To confirm that your message got through, the final step in the communication process is asking for and reviewing feedback from your audience. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and  more...

Ethical Decision Making Simulation ...es a problem for many businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers, managers, and employees can remain confident that their choices comply with all  more...

Introduction to Business Analysis Essential Competencies Introduction to Business Analysis & Essential Competencies IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Often, and usually with the best intentions, organizations hastily overhaul processes or implement new systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after  more...

Introduction to Business Analysis Planning Introduction to Business Analysis Planning IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) In business analysis, there is no prescribed route to take. Each project, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach  more...

Planning Business Analysis Communication Monitoring Planning Business Analysis Communication & Monitoring IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Most business analyst professionals recognize the importance of identifying and performing business analysis activities in order to successfully deliver requirements and meet project goals. But what about planning and  more...

Business Analysis Requirements Elicitation Business Analysis Requirements Elicitation IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) The first step in creating any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And  more...

Business Analysis Requirements Management Communication Business Analysis Requirements Management & Communication IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Projects rarely go according to plan, and any deviations need to be strictly controlled. Requirements management does this through vigilant tracking techniques, and through consistent and planned communications with  more...

Business Analysis Enterprise Analysis Business Analysis: Enterprise Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Solutions to business problems are implemented every day, in every size and type of company and industry. But way before solutions are implemented, a business need must be identified, a plausible solution must be defined, and the  more...

Business Analysis Introduction to Requirements Analysis Business Analysis: Introduction to Requirements Analysis IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) When you have a set of dependent tasks to complete, it's not feasible to just randomly pick and choose which tasks to perform and in which order. The same is true for requirements in business analysis. Requirements must  more...

Business Analysis Verify and Validate Requirements ...ow long before the project needs to be completed, and who can work on the project. This course provides an overview of requirements analysis activities as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this course covers the purpose and techniques for defining assumptions and  more...

Business Analysis Solution Assessment and Validation Business Analysis: Solution Assessment and Validation IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) A business analyst doesn't just come up with a viable solution to address a business need. A business analyst is also responsible for studying the viability of the proposed solution within the organization, identifying what  more...

Certified Business Analysis Professional reg BABOK reg 2 0 Aligned ...s Analysis Professional (CBAP ), a designation awarded to candidates who have successfully demonstrated their expertise in this field. CBAP Certification SkillSoft is an approved IIBA Endorsed Education Provider, Provider Number E108. The International Institute of Business Analysis (IIBA ) sponsors a business analysis credentialing program known as the Certified  more...

Building Rapport in Customer Relationships Building Rapport in Customer Relationships Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent.  more...

Customer Service in the Field ... impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing customer recognition, and employing active listening so the customer feels reassured by your presence. To kick off your face-to-face service meeting, you should try to start on a positive note, clearly set the  more...

Working with Difficult People How to Work with Procrastinators ...aving procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of procrastinator you may be dealing with. This course discusses the characteristics of some common types of procrastinators you may  more...

Customer Service Over the Phone ...Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Customer Service Confrontation and Conflict Customer Service Confrontation and Conflict How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense  more...

Shaping the Direction of Customer Service in Your Organization ...ere are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations and specifically customer service leaders to add value to a customer's experience by creating and implementing strong, clearly-defined service standards. To implement effective standards and strategies,  more...

Quality in a Support Center ... experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how  more...

Support Center Tools Technologies and Metrics ...o ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and  more...

The Customer Service Representative CSR .... So it makes sense that a business must do everything it can to support and satisfy existing customers. Handling complaints effectively and efficiently can result in increased customer loyalty. Today's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize  more...

Outlook XP Proficient Expert ...look XP also contains collaboration tools, so information can be shared more effectively. Outlook XP / 2002 (Proficient) Outlook XP Basics Introducing Outlook XP - What Is Outlook XP? - Outlook Overview - Integration With Other Applications - Outlook Or Outlook Express? Screen Layout - Title Bar, Menus & Toolbars - The Outlook Panes - The Folder List Help In Outlook XP  more...

Communication Skills ...ferent styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents. This course helps to prepare learners  more...

Conflict Stress and Time Management ...s emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare  more...

Asbestos ...ill also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to list the two agencies that have been principally responsible for generating regulations for  more...

Accident Investigation and Reporting Simulation ...nd Reporting: Simulation Accidents in the workplace can prove costly to both victims and companies in the form of lost wages, lost productivity, lawsuits, and fines. In order to properly resolve accidents and prevent future occurrences, companies must act quickly in the aftermath of an incident. Trained investigators must be on hand to collect data, interview victims and witnesses, and  more...

Accident Investigation and Reporting ...ses of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: differentiate between the three cause levels of accidents, recognize why an accident should be investigated , recall the steps for conducting a formal  more...

Introduction to Event Management ...cture at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are happening, but areas that require improvement before troubles exist. This course provides an introduction to Event Management, including its goals and scope, and how Event Management processes interact with other processes in  more...

Spill Prevention Control Countermeasure Plan Petroleum Products ... pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in this course is designed  more...

Incident Management Interactions ...t is not just about resolving incidents as quickly as you can. It's about having the ability to identify and address widespread incidents, developing processes for handling categories of incidents as efficiently as possible, and taking proactive steps to address problems before incidents even occur based on patterns you see in incidents being reported. This course covers the nine steps in the  more...

Request Fulfillment Process Interfaces and Challenges ...you need a clear definition of the types of requests that can flow through request fulfillment processes, and well-planned procedures for addressing the requests. You also need to be able to foresee possible risks, so you can implement preventative measures. This course covers the components of request fulfillment, including triggers, interfaces, and necessary information for adequately  more...

ITIL reg and the Service Lifecycle ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal  more...

Service Strategy Fundamentals Service Strategy Fundamentals ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Bridge the Expectations Gap ...pany's advertising is making promises that your employees can't keep, no matter how hard they try. Directed towards "the usual suspects" in this way, you can make some basic checks in the areas that precipitate customer dissatisfaction most often.In the second lesson, you'll learn how to conduct a more in-depth service audit, examining each customer-company interaction in the cycle of service,  more...

Environmental Management Systems EMS ...f an effective environmental management system (EMS) that can be integrated with other management requirements and help organizations achieve environmental and economic needs. The standards require that "each organization shall establish, document, implement, maintain, and continually improve an environmental management system in accordance with the requirements of the international standard  more...

Leading a Customer-focused Team ...he rest of the course is devoted to demonstrating how you can manage and support the team's performance.In the second lesson you'll learn how to measure the elements of performance that impact on customer service, after being shown how to differentiate between those that do and those that don't. You'll also learn how to coach for performance improvement, using the method that's the most  more...

Green Business Implementing Sustainability Strategies ...rogress. Knowing the type of metrics you'll be collecting can help you plan the methods you'll use to report on your sustainability initiatives. These two considerations are as important as the physical implementation of the plan itself. This course covers ways to align corporate and sustainability strategies, as well as ways to measure your sustainability performance. It provides examples of  more...

Green Business Planning Sustainability Strategies ...g leaders, carefully laid plans, and innovative processes can help facilitate success in achieving sustainability goals. This course outlines a method for assessing how much your organization promotes environmental sustainability in its current practices, showing how to identify strengths, weaknesses, opportunities, and risks in relation to adopting green business sustainability practices. It  more...

DOT Drug and Alcohol Awareness ...effective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for  more...

Sprains and Strains ...nd strains, as well as permanent spinal damage, and often can debilitate workers who may need to take leave from work for extended periods. The second greatest cause of workplace injuries are slips, trips, and falls at ground level and from heights such as jumping from elevated surfaces which can cause lower limb and back strains. Workplace injuries can be costly to both employees and  more...

Slips Trips and Falls Slips, Trips and Falls Slips, trips, and falls constitute the majority of general industry accidents. They cause 15 of all accidental deaths and are second only to motor vehicles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this  more...

Getting Ready to Coach ...itiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving their goals. This course introduces the skills you need to be an effective coach, including listening and observing,  more...

Using Different Coaching Styles ...Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the importance of using an appropriate coaching  more...

The Facilitator Role ...n. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying the skills, attitudes and emotions needed to facilitate groups will help prepare you for taking on the task of changing your work group structure. Understanding the responsibilities of the facilitator will help establish the boundaries of  more...

Radiation Safety ...ons associated with ionizing radiation, and measures that can be used to protect you from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify ionizing radiation types, recognize sources of  more...

Facilitating Meetings and Work Groups ...n to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and their characteristics. By knowing whom you are going to be facilitating and the inherent group characteristics, you will be able to prepare for the meeting, establishing clear expectations  more...

Facilitative Tools and Formats Offering Options ...out groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are easy to debrief when the full group reconvenes. Other options abound. What about experiential learning techniques, structured  more...

Facilitative Leadership ...to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some changes, become a facilitative leader in your company. By utilizing facilitative techniques, you can change attitudes and create a  more...

Transitioning from Technical Professional to Management Transitioning from Technical Professional to Management Moving from being a technical professional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for  more...

OSHA 300 Recordkeeping OSHA 300 Recordkeeping This course will cover OSHA's revised recordkeeping requirements, the new recordkeeping forms, and offers a number of opportunities for you to practice classifying a case's recordability. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify forms and information required for OSHA  more...

Mold Awareness ...and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are particularly susceptible to  more...

Lead and Cadmium ...practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory requirements for both cadmium and lead standards applicable to workplaces covered by the  more...

Mentoring Effectively ...fore you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "Mentoring Effectively" will help you get started on the right foot by establishing clear and realistic expectations. You'll learn how to step into various mentoring roles, providing training, guidance on professional  more...

Pandemic Flu Awareness Pandemic Flu Awareness In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent  more...

Implementing a Mentoring Program for the Organization Implementing a Mentoring Program for the Organization Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about  more...

Mentoring Strategies for the 21st Century Mentoring Strategies for the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and  more...

Achieving Success the Help of a Mentor ...Success: the Help of a Mentor," you'll learn how a mentor can help you guide your own career. You'll explore how to build a relationship with your mentor, from setting initial expectations to using effective communication skills. You'll discover what mentors expect of you and how to fulfill those expectations with a positive attitude, positive work habits, and ethical behavior. Finally, you'll  more...

Preparing for Business Crises Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for  more...

Recovering from Business Crises ...es and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the message that your organization does have the crisis handled. Once communication is handled, it's time for  more...

Introduction to Industrial Hygiene ... be aware of the hazards they face, as well as steps they can take to minimize the risk of injury and disease. All supervisors should be aware of the regulations they must follow to ensure workers' exposure to dangerous chemicals and hazards is below legal limits. It is the role of the Occupational Safety and Health Administration (OSHA) to educate both workers and their supervisors in the  more...

Building Positive Support for Change ...o direct improvements for the employee too. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear vision of the future state will not only welcome change, but embrace it. In this course, you'll learn about the importance of  more...

Dealing with Resistance to Change ...nevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to  more...

Hot Work Permits ...can be defined as any operation such as brazing, cutting, welding, grinding, soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process, roles and responsibilities,  more...

Heat Stress Recognition and Prevention ...in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control measure techniques and safe work practices that you can use to  more...

Heat and Cold Exposure Management HAZWOPER ...aring personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify heat-related illnesses that can result from exposure to hot temperatures, specify first aid measures for heat-related illness, identify individual factors  more...

Cisco CVOICE 8 0 Call Routing Dial Plans ...nected. A dial plan consists of various components, which can be used in various combinations. This course describes the components of a dial plan and how they are used on Cisco IOS gateways. There are times when you might need to manipulate the digits of the telephone numbers that come into and go out of your voice gateway. You may need to remove site codes for intersite calls or add area  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products ... pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention Control and Countermeasure (SPCC) plan. The content in this course is designed  more...

Hazardous Materials in the Workplace ...r handling of chemicals in the workplace and actions that can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials,  more...

Food Safety Handling ...in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is the potential risk of malicious contamination. Those involved in food preparation must follow safe procedures to ensure that food contamination and its  more...

Enhancing Your Creativity Enhancing Your Creativity What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.'  more...

First Aid Medical Emergencies ...can occur at anytime but may be hidden because of injuries suffered in an accident, or an accident may trigger a medical emergency such as a heart attack, stroke, or seizure. This one-hour training will focus on the signs and symptoms of specific medical emergencies and their treatment. Being trained in first aid could mean the difference between life and death. Note: This training should not  more...

Maximizing Team Creativity Maximizing Team Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team  more...

Verifying and Building on Ideas ...ing and Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Creating a Plan ...with knowing yourself and what you want to do so that you can align your career moves with your goals. This course guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills, and needs. Then based on these findings, you can determine your strengths. This course provides examples  more...

Professional Networking Essentials ... Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in advancing your career is using good  more...

Windows Vista Mobile Computing and Troubleshooting Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement  more...

You and Your Boss ...can be the lifeline to your future. Typically, no one has more influence over your immediate and long-term success than the person to whom you report. Not only will you find enjoyment and reward in your current position, but you want your boss to be a source of support when the day comes that you are ready to move ahead with your career. This course teaches strategies for building a strong  more...

Leveraging the Performance Appraisal Leveraging the Performance Appraisal The performance appraisal process just may be the most valuable tool you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and  more...

Negotiation Essentials Planning for Negotiation ...Planning for Negotiation It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than desirable outcome.  more...

Negotiation Essentials What is Negotiation ...some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement, influencing others, and bargaining. However you think of it, though,  more...

Analyzing Your Life Balance ...ng a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family, friends, and coworkers. This course highlights techniques you can use to analyze your current level of  more...