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From 123-CBT Computer Based Training
Problem Solving Digging Deeper

Problem Solving: Digging Deeper
Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you
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Problem Solving Digging Deeper
Introduction to Industrial Hygiene

Introduction to Industrial Hygiene
All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and
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Food Safety Handling

Food Safety & Handling
Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly
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Supervisor Manager Sexual Harassment Awareness Multi-State Edition

Supervisor & Manager Sexual Harassment Awareness (Multi-State Edition)
Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources
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Conducting an Effective Interview

Conducting an Effective Interview
Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them
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Delegation Essentials The Delegation Process

Delegation Essentials: The Delegation Process
Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically,
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IT Strategy Essentials Creating an IT Strategy Plan

IT Strategy Essentials: Creating an IT Strategy Plan
Once you've identified the value IT brings to your organization and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in
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Managing Effective Business Meetings

Managing Effective Business Meetings
Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening
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From Online Training Directory
HTML Lessons in Web Page Design - 10 Week Facilitator Led


Design your own website with our 10 week interactive course.
HTML stands for HyperText Markup Language and is the language of web page design. If you have little or no experience with HTML, then this 10 week standard course with facilitator interaction is the one to take. With these lessons you will have your own web site up and running in no time! Learn to design internet web pages for your
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HTML Lessons in Web Page Design - 10 Week Facilitator Led
Essential Legal and Ethical Principles of the Medical Office


This course introduces the basic concept of medical assisting and its relationship to the other health fields. It emphasizes medical ethics, legal aspects of medicine, and the medical assistant's role as an agent of the physician. The course also provides the student with knowledge of medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical
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Ready, Set, XML for Non Programmers


XML for writers, editors, managers, and other non-programmers. Learn to read and write documents in XML, the key to new Web content and e-commerce.
In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user.
You learn about the critical role of software called a
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Introduction to XML


The ABC`s of XML tagging. Learn to read and write documents in XML, the key to new Web content and e-commerce.
In this self-directed course you learn why XML is becoming a key standard on the Web, how it changes the way you write content, and how XML tags take your text through a maze of software from your desk to the user.
You learn about the critical role of software called a parser that
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Take Control of IIS



This course describes how to install and configure Microsoft 2000 Web and FTP services.
Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them
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How To Master Sales Skills



Course description -- The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as
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Interviewing Skills for Job Candidates



Course description -- Job Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the
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Solving Problems as a Team



Course description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course
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How to Setup & Secure Your Home Computer


Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe.
Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure.
It is no longer the norm to turn on your computer and use it for games and what not. Now, with
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Pharmacy Technician National Certification Exam Preparation Course


Would you like to become a Nationally Certified Pharmacy Technician (CPhT)? Take your career to the next level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy
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Dramatically Increase Sales With Minor Web Site Changes and Adjustments!



Some web sites lure their visitors in and quickly make the sale. Others never sell and never will. What makes the difference? In this tutorial I will show you: 1) Why visitors enter and quickly exit from most web sites - before even reading the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their
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Basics of Effective Selling



Course description -- Selling is a complex and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service,
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How to Critically Evaluate Your Business Plan
A Trump U Course- Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may
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What Inexperienced Homebuyers MUST Know Before They Buy a Home
A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how
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Shipping with Dry Ice
This course, "Shipping with Dry Ice", has been designed with specific exercises related to the transportation of dry ice ("carbon dioxide, solid") by air from a shipper`s perspective. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can
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AutoCAD 2006 2D
Learn to control the many features of AutoCAD 2D, including commands, plotting, crosshatching, and pallets. Follow along with Kristen Kurland as she shows you how to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports. The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course.
Welcome to the AutoCAD
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AutoCAD 2006 3D
Learn to control the many features of AutoCAD 3D including commands, objects, surfaces, and solids. Follow along with Kristen Kurland as she shows you how to manipulate backgrounds, light, material, and landscaping to your needs.The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course.
Welcome to the AutoCAD 2006 3D Training Series The
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Adobe Flash CS3 Professional: Essentials
Give your website a new look! Now is the time to give it a zap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to get your project rolling. Discover how to design fun, creative, interactive websites through structured and easy to follow lessons. With help from a pro, you`ll be able to expand your
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Adobe GoLive 6
This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today.
Welcome to Adobe GoLive 6 This self-paced computer based training series will teach you intermediate through advanced techniques of GoLive 6 that you can apply to your work today.
This course will take the guesswork out of the revolutionary new
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Adobe Illustrator 10
This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today.
Welcome to Adobe Illustrator 10 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe Illustrator 10 that you can apply to your work today.
This course will take the
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Adobe Illustrator CS3: Essentials
These easy to follow, in-depth lessons show you how to create top quality artwork using Adobe Illustrator CS3. Our lessons focus on best practices for producing better images easier and faster ensuring the most unique and professional work for print or the web. Get up to speed on the unique capabilities of Adobe Illustrator CS3 today! This self-directed course can be completed within 90 days or
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Adobe Pagemaker 7
This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today.
Welcome to Adobe Pagemaker 7 This self-paced computer-based training series will teach you intermediate through advanced techniques of Adobe PageMaker 7 that you can apply to your work today. This program will take the guesswork out of
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Adobe Photoshop 7
This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today.
Welcome to Adobe Photoshop 7 This self-paced computer based training series will teach you intermediate through advanced techniques of Adobe Photoshop 7 that you can apply to your work today. These online courses will take the guesswork
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Bartending the Easy Way-Online
This exceptional online bartending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout
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Bartending to the Max-Online
This exceptional course is a combination of Bartending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to
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Crystal Reports XI
Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts.
Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Follow Jason Manibog as he teaches you
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FLSA Training & Certification Program
Learn how to adminster the federally-mandated FLSA rules and earn a "Certified FLSA Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions.
The Fair Labor Standards Act (FLSA) covers wage and hour rules for U.S. workers, including what hours employees can work and what base and
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Health Insurance Portability and Accountability Act Training
This course will provide Health Insurance Portability and Accountability Act training. We will be covering the five pieces of HIPAA legislation Transactions, Code Sets, Privacy, Security, and Unique Health Identifier. All users interacting with Health Information are required by federal law to have HIPAA training.
Designed for everyone that deals with the healthcare industry, this course is
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HTML 4
Learn the in`s and out`s of HTML. Follow along with HTML expert Rob Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces you to Cascading Style Sheets.
Welcome to the HTML 4 Training Series Learn the in`s and out`s of HTML. Follow along with HTML expert Robb Tracy as he shows you how to create well formed HTML code, understand the basics
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QuickBooks Pro 2005
Learn how to get the most out of Intuit's QuickBooks Pro 2005 software. This interactive training provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software.
Welcome to the
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QuickBooks Pro 2006
Learn how to get the most out of Intuit`s QuickBooks Pro 2006 software. This interactive, self-directed training provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting
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SalesPlus
Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of
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Senior Professional In Supply Management (SPSM ®) Certification Program
Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take
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Spanish Language: Asbestos Awareness (Comprensi n del asbesto)
This course provides an overview of Asbestos, its history, its health hazards, OSHA regulations concerning work with Asbestos and safe practices to follow when handling Asbestos. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Spanish Language: Asbestos Awareness
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Write for Business with Companion CD
Write for Business, an award-winning business writing and communication handbook for professionals in every business field, helps promote effective written and oral communication skills.
*Shipping and handling outside the continental United States (Alaska, Hawaii) is extra. For more information contact * Write for Business, an award-winning business writing and communication resource for
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CSS
Cascading Style Sheets has become a vital element of today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you in more advanced concepts such as floating elements, colors, advanced selectors and lists. Course may be extended up to 1 year
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From 123-CBT Computer Based Training
Supervisor Manager Sexual Harassment Awareness
Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees
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Supervisor Manager Sexual Harassment Awareness
Sales Skills The Fundamentals

In Sales Skills: The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand
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Sales Skills Effectively Closing a Sale

In Sales Skills: Effectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close
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Professional Selling Over the Phone Preparation Strategies

Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,
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Professional Selling Over the Phone Closing a Sale

Professional Selling Over the Phone: Closing a Sale offers the student examples of cross-selling techniques. The program provides processes for gaining feedback from customers, addressing rejection, resolving telesales objections, and closing a sale. In addition, the program offers the student guidelines for preparing to close sales with customers. Learn To
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Sales Management Motivating Sales Teams to Win

In Sales Management: Motivating Sales Teams to Win, you will learn what you can do to motivate members of your sales team and factors to consider when evaluating motivation levels. You will also learn about various compensation practices to help you keep top performers, as well as how to identify opportunities to improve and how to address substandard performance. Learn To
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Competitive Intelligence Implementing a Competitive Intelligence System

Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.
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Competitive Intelligence Analysis Dissemination

Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI
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Competitive Intelligence Researching Online

Competitive Intelligence: Researching Online offers the student an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using
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Visual InterDev 6 0 Planning a Web Application

C ourse Overview
This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be
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NetWare 5 Administration - Part 4

C ourse Overview
This is the fourth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560.
L earn To:
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NetWare 5 Administration - Part 5

C ourse Overview
This is the fifth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with accessing resources in a multicontext Novell Directory Services (NDS) environment and the installation of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is
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Process and Function Modeling

Course Overview
Participants learn how to systematically describe the work performed by an organization using the Process Model. The process modeling technique is used to model the functional requirements of business, and should be used in conjunction with information modeling. This course can be used as part of an integrated Oracle curriculum and to supplement many of Oracle's Designer/2000
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Visual InterDev 6 0 Planning a Web Application

Course Overview
This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-152, Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. At the completion of this course, students will learn to plan a Web site; analyze the planning guidelines and the performance and maintenance factors that need to be
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NetWare 5 Administration - Part 4

Course Overview
This is the fourth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with distributing and managing applications by using Z.E.N. works. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent to Novell class 560.
L earn To:
Distribute and
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NetWare 5 Administration - Part 5

Course Overview
This is the fifth course in a five-part series on Novell NetWare 5 Administration. This course covers the concepts and methods associated with accessing resources in a multicontext Novell Directory Services (NDS) environment and the installation of a NetWare 5 server. This course is an approved study guide that will help you prepare for certification exam 50-639 and is
more...
International Business Essentials Succeeding as a Global Manager

International Business Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and
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Strategic Sales Gaining Access to the Executives

In Strategic Selling - Gaining Access to the Executive, you will learn how to understand an executive's goals and priorities, gather information about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work
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Time Management Planning Your Day

Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone
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Career Development Developing a Career Strategy

...u will also have a better understanding of guidelines you can follow to develop new skills and ways to overcome the pitfalls of career exploration. Unit 2: Developing Career Goals (0.5 - 1 hour) Identify the order of the steps for defining strengths and weaknesses. Define your career goals. Recognize steps for setting
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Career Development Professional Networking

Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and
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Career Development Excelling in Your Career

Career Development: Excelling in Your Career offers the student an overview of how to excel at work, market personal skills, and stay competitive in his or her career. The program covers in detail the guidelines to maintain productivity, steps to develop self-discipline, steps to develop an effective professional image, the advantages and disadvantages of self-study and formal education, and the
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Business Travel Safety Forming a Corporate Travel Safety Program

In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To
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Creativity Innovation Increasing Personal Creativity

...estions and Robin's answers, you will learn about how you can follow steps to mentally prepare to be creative, how to increase you creativity, and what you should do physically to prepare yourself to be creative. Unit 2: Increasing Creativity (0.5 - 1 hour) Identify ways to increase your innocence. Practice increasing your powers of intuition to
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Creativity Innovation Fostering a Ceative Environment

Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract
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Creativity Innovation Promoting Team Creativity

Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of
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Budgeting Capital Budgeting

Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To
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Emotional Intelligence Developing Emotional Intelligence Skills

Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work
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Advanced Interpersonal Communication Comm to Build a Positive Culture

Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this
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E-mail Etiquette E-mail in the Workplace

E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how
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Excellence in Service Solving Customer Problems

In Excellence in Service: Solving Customer Problems you will learn how to quickly identify the style of the customer so you can speak their language. You will learn customer-friendly language that keeps the customer from becoming upset. You will also learn how to effectively solve customers? problems and benefit from their complaints. Learn To: Identify ways to effectively communicate
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Excellence in Service Working With Upset Customers

In Excellence in Service: Working with Upset Customers, you will learn how to successfully handle customers when they are upset, calm upset customers, and deal with abusive customers. In addition, you will learn how your own emotions affect your interactions with customers and how to reduce your stress. Learn To: Identify how to manage customer service stress by learning how to control
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Excellence in Service Creating an Exceptional Service Environment

In Excellence in Service: Creating an Exceptional Service Environment, you will learn how to create the necessary foundation to help employees deliver exceptional customer service. You will learn steps for writing your customer service vision statement, as well as suggestions for ensuring that the appropriate processes and systems are in place to support exceptional customer service. You will also
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Interviewing Skills Preparing for an Interview

In Interviewing Skills - Preparing for an Interview, you will learn specific information and practices that will help you find and hire the right candidate for your team, including steps you can take to prepare for interviews and the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations
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Interviewing Skills Conducting an Interview

In Interviewing Skills: Conducting an Interview, you will learn the various processes and techniques used to conduct interviews that result in successful hires. Specifically, it teaches students how to conduct an interview through the opening, information gathering, and closing stages, as well as how to address difficult interviews. In addition, students will learn how to evaluate candidates
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Interviewing Skills Laws Governing the Interview Process

In Interviewing Skills: Laws Governing the Interview Process, you will focus on laws that govern the interviewing process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms
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Workplace Aggression Defusing Aggressive Situations

In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has
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Workplace Aggression Taking a Proactive Approach

In Workplace Aggression: Taking a Proactive Approach, participants will learn how their organization can proactively approach workplace aggression. They will learn how to identify improvements their organization can make to address workplace aggression, and how to establish a workplace aggression policy. In addition, they will learn how to use preventive hiring techniques to eliminate workplace
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Recruiting Retention Keeping Your Good Employees

Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention.
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Exit Interviewing Skills Conducting an Exit Interview

Exit Interviewing Skills: Conducting an Exit Interview covers how to follow the exit interview process, use descriptive statistics for analysis, and report exit interview results. The program covers how to calm upset employees, handle complaints, and prevent information distortion. It also covers how to use effective analysis tools, compile information for analysis, and follow up on problems.
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Human Resource Law Americans With Disabilities Act

Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue
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Human Resource Law Understanding Privacy Rights

In "Human Resource Law: Understanding Privacy Rights," you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your
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Women in Leadership Developing a Leadership Path

...sonal and professional life and offer some guidelines she can follow for balancing her goals and needs with those of her co-workers. Unit 2: Crusading vs. Conforming (0.5 - 1 hour) Identify the gender-biased perceptions that hinder women's ability to be perceived as credible leaders. Select the guidelines for relating to male co-workers.
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Strategic Decision Making Making the Right Decision

Strategic Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others.
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Employee Performance Managing Difficult People

Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's
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Employee Performance Providing Feedback

Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving
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Essentials of Management Creating a Positive Workplace

In Essentials of Management: Creating a Positive Workplace, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive
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Essentials of Management Maintaining a Productive Workplace

In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To
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Conducting Meetings Managing a Meeting

Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead
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Correcting Performance Problems Identifying Performance Problems

In Correcting Performance Problems: Identifying Performance Problems, you will learn the different types of performance problems and how they affect an organization. You will also learn how to determine the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow
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Managing Performance Overcoming Performance Appraisal Challenges

In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you
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Coaching Communicating with Employees

In Coaching: Communicating with Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when
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Business Ethics Organizational Ethics

...tegories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To Demonstrate the principles for highly effective firms. Identify the steps in creating a corporate code of ethics. Identify ways to ensure ethicality in the workplace.
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Negotiating The Negotiation Process

Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different
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Operations Management Operations Components

Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company a a s operations. Learn To Select
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Managing Change Implementing the Change Process

...elop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled, logical manner. You will learn the processes you must follow to analyze a situation, prepare a plan for change, implement action, and monitor the progress of a
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Advanced Project Mgmt Portfolio Management

... Sequence the steps executives can follow to terminate projects. Identify information organizations need to track for portfolio management. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the
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Project Leadership Leading the Project Team

Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To
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Team Leadership Conducting Productive Team Meetings

Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To
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Team Leadership Promoting Your Team s Effectiveness

Team Leadership: Promoting Your Team's Effectiveness offers the student an overview of how to set goals, prevent team ineffectiveness, and measure individual and team performance. The program covers in detail the steps for setting effective goals, the steps for measuring team and individual performance, and the advantages and negative effects of diversity. Learn To
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Virtual Teams The Fundamentals

In Virtual Teams: The Fundamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To
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Virtual Teams Communicating Effectively

In Virtual Teams: Communicating Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To
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Virtual Team Mgmt Coaching Virtual Team Members

In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the
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Project Teams Applying Team Building Techniques

Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.
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Organizational Learning Developing a Knowledge Mgmt System

In Organizational Learning: Developing a Knowledge Management System, you will learn the benefits of a learning organization. You will also learn processes for aligning strategy with knowledge management and how to identify who should be included in a knowledge assessment team. In addition, you will learn the process for performing a knowledge assessment and selecting a knowledge management
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Organizational Learning Transferring Knowledge within an Org

In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To
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Organizational Learning Deploying a Knowledge Mgmt System

Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge
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Lotus Domino R5 Development Part 4 Making Your Application Run

Course Overview This is the fourth course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the
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Macromedia Dreamweaver MX 2004 Learning Design Uploading

In this course, users will be introduced to the ways in which Web pages can be designed and uploaded. The first unit covers the tables, layers, forms, and templates. This course also discusses the tests that need to be carried out before the site is uploaded. Finally, this course provides the procedures to follow for uploading a site.
Learn To:
Identify the steps for using tables to
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Self Development Balancing Your Personal Professional Life

In Self-Development: Balancing Your Personal and Professional Life, individuals learn how to establish priorities and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs,
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Frontline Leadership Knowledge in the Workplace

Frontline Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types
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Motivation Fostering Employee Motivation

In Motivation: Fostering Employee Motivation, you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and
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Motivation Motivating Through Rewards Recognition

In Motivation: Motivating Through Rewards and Recognition, you will learn how to use different types of reward and recognition to motivate employees. You will also learn what types of reward and recognition are de-motivating to employees. In addition, you will learn how using rewards and recognition can be beneficial for managers and how to develop a reward and recognition program. Learn To
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Executive Level Leadership Change The Executive Leader

Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To
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Negotiating Advanced Negotiation Tactics

Negotiating: Advanced Negotiation Tactics offers students a process for gaining control in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that
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Mentoring Implementing a Formal Mentoring Program

Mentoring: Implementing a Formal Mentoring Program offers the student an overview of mentoring basics, how mentoring programs can benefit organizations, and the roles and desirable competencies for mentors and mentees. The program covers organizational strategies that can be implemented through mentoring programs and how to develop, implement, and evaluate the success of a mentoring program. It
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Mentoring Using a Mentor to Your Advantage

Mentoring: Using a Mentor to Your Advantage offers the student guidance for becoming an effective mentee, building a strong mentoring relationship, and maximizing the benefits of mentoring. The program covers the mentee's job, possible learning styles, how to set effective goals, and how to become an effective learner. It also covers steps for choosing a mentor and the guidelines for developing
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Special Design Tools
Creative solutions to problems are easily recognizable, after they have been created. But how does one arrive at the solution in the first place? This course examines how TRIZ and axiomatic design have been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet
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From Compliance LLC
Certified Basel ii Professional (CBiiPro)

Certified Basel ii Professional (CBiiPro) - Distance Learning and Online Certification Program.
The Cost: US$ 297
What is included in this price:
A. The official presentations we use in our instructor-led classes (2857 slides)
B. Up to 3 Online Exams
There is only one exam you need to pass, in order to become a Certified Basel ii Professional (CBiiPro). If you fail, you must study
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From 6P International, LLC
NEC 2008 Code Update
The Changes to the National Electrical Code (NEC) 2008 course is designed for persons performing electrical work. While there were over 3, 688 proposed changes to the 2008 Code, this course will examine some of the most significant changes that affect the people throughout the electrical industry including residential, commercial, and industrial electricians.
Even though the 145 articles
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From Minutes-Matter LLC
BLS For Health Care Providers AHA Online Part 1 with Skills Test

This price of this course is $59. 95
Minutes-Matter is facilitating this AHA Online course.
The price includes:
1. Part 1 Online Course and Exam
2. On-Site Skills Testing
3. AHA Course Completion Card issued on-site
How Does It Work?
You will take the theory portion of the course and 20 point exam online. After successful completion, you will need to contact the
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ACLS Healthcare Provider Cleveland Ohio With AHA Card

This price of this course is $179. 95
Minutes-Matter is facilitating this AHA Online course.
You really don' have to sit in class all day, when you take your ACLS training the Minutes-Matter way!
The price includes:
1. Part 1 Online Course and Exam
2. On-Site Skills Testing
3. AHA Course Completion Card issued on-site
How Does It Work?
You will take the theory portion
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EKG Online with Personal Coaching

This price of this course is $59. 95
Minutes-Matter facilitates this AHA Online Course
What will I learn?
Basic EKG is an online, self-directed course designed to introduce healthcare providers to normal cardiac rhythms and prepare them to recognize basic cardiac arrhythmias in clinical practice. This course features a combination of audio, animation, interactive activities, and
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From Serebra Learning Corporation
Negotiating to Mutual Benefit
The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
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Inbound Call Center Management Leadership
Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware
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Assertiveness from the Inside Out
Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you want to develop your professional assertive style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional
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Advancing Your Administrative Career
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
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Scoping Your Internet Project Evaluate Statistics
This course shows learners how statistics can be used most effectively in eMarketing. Several guidelines also help to further simplify the process by providing a solid framework for reviewing statistics. Professionals who want to create and promote an online marketing strategy
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Drug-free Workplace
... work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National Institute on Drug Abuse estimates that about 70 percent of illicit drug users are employed, and that substance
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Harassment in the Workplace
Harassment in the workplace is not confined to sexual harassment. Harassment can be based on all protected characteristics, including race, color, national origin, religion, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must
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Win2000 Server Maintenance and Troubleshooting
This course covers issues related to the maintenance and troubleshooting of the Microsoft Windows 2000 operating system. You will become familiar with the procedures of backing up and restoring data and with the various types of media to which you can back up data. Emergency Repair Disk (ERD) and Boot disks are also covered in this course. You will learn to maintain your system by creating and
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Installing and Upgrading Exchange 2000 Server
To describe how to install and upgrade Exchange 2000 Server Students preparing for Microsoft certification in installing, configuring, and administering Microsoft Exchange 2000 Server; managers, IT consultants, analysts, network administrators, and support professionals who are responsible for implementing and supporting a messaging solution with Microsoft Exchange 2000 Server
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Web Development Process
In this WestNet e-Learning module, we show how Web developers can benefit by applying formal software engineering processes to site projects. Many Web developers are still learning the lesson that the softwaredevelopment community learned 20 years ago: process pays. It pays in shorter schedules, better designs, and higher user satisfaction.
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Implementing a Small Network
The lessons in this WestNet e-Learning module follow the phases of the network design process, as we gather requirements, analyze, and design a small network for an imaginary company.
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Food Safety and Handling
Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is
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Business In Sight Series: Account Ability


XEBEC: Account Ability helps non-financial managers, consultants and professionals develop a key business skill, - the ability to read and interpret a company's financial statements. Originally developed by PriceWaterhouseCoopers this unique and award winning course has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a
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Leadership and Team Development: The Effective Leader


MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results.
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Writing Skills: Writing Direct Mail


Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're
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Writing Skills : Sales Letters and Proposals


Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for writing sales follow-up letters and proposals that meet the customer's needs and get
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The Professional Teller: Handling Customer Accounts


The Professional Teller: Handling Customer Accounts the student will learn how to recognize the different types of account ownership, how account ownership can be reassigned, and who must sign for any transactions on any given account. The student will also learn how to differentiate between checking and savings accounts, the four types of deposits you will receive, and the steps you should take
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Project Leadership Leading the Project Team
Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target
more...
Advanced Project Management Portfolio Management
In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and
more...
Virtual Team Management Coaching Virtual Team Members
In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the
more...
Organizational Learning Developing a Knowledge Management System
In Organizational Learning: Developing a Knowledge Management System, you will learn the benefits of a learning organization. You will also learn processes for aligning strategy with knowledge management and how to identify who should be included in a knowledge assessment team. In addition, you will learn the process for performing a knowledge assessment and selecting a knowledge management
more...
Organizational Learning Transferring Knowledge within an Organization
In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who
more...
Organizational Learning Deploying a Knowledge Management System
Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge
more...
Operations Management Operations Components
Operations Management: Operations Components offers the student an overview of seven components of operations management. The program defines each of the components and introduces the student to the responsibilities of an operations manager. In addition, the program offers examples of how each component is applied to a company s operations. The target audience for this series is managers,
more...
Managing Change: The Change Process
In a Managing Change: The Change Processa you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important as well as the steps you can take to develop one. In addition you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process you will be able to
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Business Ethics: Organizational Ethics
In Business Ethics: Organizational Ethics you will learn about functional area ethics and organizational ethical principles as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash.
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From LearningMeasure.com
Introduction to the Spectrum Analyzer
This is an introductory course on the spectrum analyzer.
This course covers the basic block diagram and some of the basic controls that can be found on spectrum analyzers. It does not cover basic measurements that can be made with the spectrum analyzer, that is being reserved for follow-on courses. The intent of this course is to provide basic familiarity to this versatile tool. The basic block
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From Technology Ed
Network Security Online Course Certificate


'Network Security' is a course designed to help system administrators, network engineers and general IT personnel understand the concepts of modern day security issues, in form of easy-to-follow learning material. This course covers most major security topics, and can be used to prepare students for CompTIA Security+ certification, or just help in acquiring comprehensive security understanding.
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From Construction Mastery Institute
Preventing Sexual Harassment - for employees
The "Sexual Harassment for Employees" eCourse discusses various forms of sexual harassment, explains how to avoid inadvertently sexually harassing someone and reviews the procedures employees should follow if they feel that they or a coworker are being sexually harassed. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most
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Spanish Preventing Sexual Harassment for Employees - Hostigamiento Sexual para Empleados
The "Sexual Harassment for Employees" eCourse discusses various forms of sexual harassment, explains how to avoid inadvertently sexually harassing someone and reviews the procedures employees should follow if they feel that they or a coworker are being sexually harassed. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most
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From Braini Academic
CompTIA Network+ Exam Preparation
This course gives you the final boost needed to go in confidently and pass the CompTIA Network+ Certification Exam. Designed as a follow-up to our "Introduction to Network Engineering" course, it allows you to gain additional hands-on experience, learn Network+ test-taking strategies, and work through hundreds of Network+ exam practice questions.
The Network+ validates that a candidate has the
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From eCPD.
Business Writing Skills

We all know what good writing is. It's the novel we can't put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action, the letter that says what a phone call can't. In Business Writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best
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From Business Broker Training Center
Business Broker Training Online School
The business broker online school is the most comprehensive online business broker training service in the world. We have taken our live 2-day training program and placed it in a online school format. Our 21 business broker classrooms contain actual audio from a live 2-day seminar with a visual page to follow along with the audio. You can train at your own pace and by subject matter. THE BEST
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From Trade-wings Institute of Management Ltd
Online Travel Tourism Courses - Onlinetraveleducom
Welcome to Onlinetraveledu. com
A unique e-learning portal offering short innovative courses in 14 verticals in Aviation, Travel / Tourism, Hospitality & Logistics!
We are an integrated E-learning portal providing various online training programs in the domains of Aviation, Tourism, Hospitality & Logistics. These are short online courses aimed at professionals working in the fields of
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From Morningstar Ventures
360 Degree Feedback Assessment
Complete 360 Feedback Solutions
Our web-based 360 leadership assessment makes creating and launching online 360 surveys and assessments easy and effective. We provide a professional assessment service that ensures your 360 process is a powerful leadership development tool in your organization. We offer customized surveys aligned with your companya s leadership competencies, for one
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From Reach Further Ltd
12 Days of Twitter - Twitter training on Twitter
Learn Twitter for Business in just half an hour a day over 12 days, with support, online chat & guidance for three weeks. Not just the mechanics of Twitter itself, but the tools, techniques and tactics to get it working for you and your business. This Twitter training takes place on Twitter, so you can't help but learn as you go along: accessing the course notes and tools, following and being
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LinkedIn Networking Know-How
This 7 week course will take place entirely on LinkedIn, and will involve working live on your profile and network on LinkedIn. You wona t just be using a real lifea examples, youa ll be working on and growing your business as you go, all for just 695+VAT.
You should expect to spend about an hour a week on the recommended activities, or up to half an hour a day if you are
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From Coaching Ourselves
Analyzing Employee Performance
Author: Terence Traut
Arguably, the most important job of a manager is to manage the performance of employees. Whether they use traditional performance management - goal setting with the employee followed by regular performance monitoring followed by annual appraisal - or a less traditional method, such as self-directed teams, effective performance managers, we suggest, look before they leap.
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From Kayiya Creek Rehabilitation Center
Dog Psychology 101
Dog Psychology Course Overview
Unit 1: Learning to breathe
What is the importance of breathing? In this unit we show you some simple breathing exercises to calm the mind and body. You will learn about good and bad stress and how to cope with stress in the work place and in your personal life.
Unit 2: How to Teach the Human
In this unit we teach you how to teach the human. Sometimes
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From Multi-media Access
Lead Safety


"Lead Safety" is for all employees who work near process areas or areas where lead contamination of the workplace may occur. The course teaches the health risks associated with exposure to lead. Workers will learn how lead hazards are controlled and monitored as well as the specific work practices they can follow to reduce exposure to lead. Delivery formats include CD-ROM, LAN, WAN, Intranet,
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Machine and Equipment Safety


"Machine and Equipment Safety" is for all machine operators. Operators will learn to identify the common machine hazards and how they are controlled. The course also teaches the operator to be personally prepared for safe operation as well as safe work practices to follow. Workers will learn to perform zero mechanical state shutdown procedures and describe lockout/tagout procedures. Delivery
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Accident Investigation


"Accident Investigation" is an interesting and effective course on how to conduct a proper investigation of a workplace accident. The course stresses proper investigative procedure and conveys an understanding of the basic skills needed by the investigator. The course teaches how to investigate an industrial site accident, analyze the facts, identify the contributing factors, discover the root
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From PMI Training
PACE 1 60 PDUs Online Training Plan
The PACE 1: 60 PDUs online training plan is a popular online, on-demand, self-paced learning program for individuals with the PMP credential. This plan includes 18 courses in topics such as leadership, team-leading, risk management, and six sigma, all which award Category A PDUs recognized by PMI.
Learning online with Point Advantage provides all the convenience and flexibility for busy project
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From Hrd200 Consulting Group, Llc
Team Building
By the end of this workshop, you should be able to:
a Describe the concept of a team, and its factors for success
a Explain the four phases of the Tuckman team development model and define their characteristics
a List the three types of teams
a Describe actions to take as a leader a and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
a Discuss
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From PDHengineer. com-Decatur Professional Development, LLC
Budget Concepts for Non-Financial Leaders
This course is designed to help those in mid-level or line leadership positions in organizations or projects who do not have financial backgrounds to understand more about the behind-the-scenes activities involved in selecting, collecting, and monitoring data involved in typical budget development. It will help leaders who do have strong financial backgrounds develop their subordinates?
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Creating and Retaining a Diverse and Productive Workforce
Major league baseball broke the color barrier not because of social consciousness but because they could no longer ignore the talented black players who performed so superbly. This course will teach you how to work with senior management in your organization as an internal consultant to focus on performance measurements and issues that will help create and retain a diverse and productive
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Leadership Fundamentals I
This online course will teach you how to develop practical leadership skills for use with any workforce regardless of educational, professional, or social background. You will learn effective and proven techniques in motivating people, setting effective performance objectives, assessing that performance easily, and coaching for performance. You will receive tools that you can use immediately in
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Leadership Fundamentals II
This online course will teach you how to develop practical leadership skills for use with any workforce regardless of educational, professional, or social background. You will learn effective and proven techniques in dealing with employee conflict, counseling employees effectively on work performance issues, a guide to developing an effective work team, problem solving with employees, and
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Earthquakes and Tsunamis Fundamental Concepts
Overview This course introduces you to the fundamental concepts about earthquakes. Following a brief narrative of the myths and mystery that surrounded the occurrence of earthquakes throughout history, the course describes the precise effects of the first major earthquake recorded in the mid-eighteenth century. This initial advance led to the development of the new discipline of seismology in
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Decommissioning of Nuclear Facilities
Overview Compared to sewage waste that can be treated in the local wastewater treatment plant, or placed in landfills, radioactive waste is an entirely different subject. Radioactive waste can be very dangerous when exposed to humans. Because its such a hazardous material, nuclear facilities that use radioactive waste should follow several protocols when being decommissioned. This course covers
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Traffic Impact Studies
Overview This four hour course focuses on the engineering requirements for a Traffic Impact Study. These requirements include: predesign activities; various types of traffic volume studies; traffic signal warrant analyses; condition diagrams; and traffic capacity analyses. This course will enable an engineer to follow the proper procedures in conducting various types of traffic studies as well
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Excel 2007 for Engineers
This course covers the use of Excel in engineering. You will need Office 2007 or Excel 2007 to follow examples in the course. You do not need prior knowledge in the use of Excel. The course covers terms used in Excel and the user interface. You will learn how to make a worksheet and chart sheets (graphs) in Excel. The examples cover rectangular, semi-log and log-log graphs. The course covers
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Monitored Natural Attenuation MNA
Overview
EPA confirmed over 7,300 new releases from underground storage tanks (USTs) during fiscal year 2008, bringing the cumulative total to 480,000 releases. Of these, about 103,000 are still in cleanup status. (Source: EPA, FY 2008 End of Year Activity Report, 11/22/2008.) These UST leaks pose a grave threat to human health and the environment by contaminating groundwater and soil.
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Marine Accident Reconstruction Case Histories - Course 1
Working on a boat or offshore oil rig is dangerous business. The worst disasters in the marine industry, in terms of loss of life, have involved the sinking of vessels. As illustrated in Case Study #1 of this course, a relatively small vessel can sink in less than 30 seconds after a problem is recognized. Numerous case studies in the course are presented dealing with the capsizing and sinking of
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Permit-Required Confined Space Entry
Overview A confined space is a space with limited or restricted means of entry or exit, is large enough for a worker to enter and perform assigned work and is not designated for continuous occupancy. A permit-required confined space (permit space) is a confined space that contains health or safety hazards, thereby requiring a permit for entry. OSHA estimates that more than 2 million U.S.
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Failure Appraisement
Overview Failure Why did it happen? Good question It may have happened to a technical product, an economic investment, a biological condition, or in many other circumstances. Chances are, someone will want to know why such a failure occurred. Engineers are frequently called upon to find, or are faced with the need to know, the reason for a failure. In the course of your engineering career, you
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Code of Ethics for Engineers
Overview Engineers are expected to exhibit the highest standards of honesty and integrity. With the many interfaces that an engineer potentially faces in his/her profession - including clients, employers, employees, elected officials, etc.- it is imperative that even the perception of dishonesty or unethical behavior does not exist. While ethics clearly encompasses broad principles, such as
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Survey of Pump Energy Savings
Overview This course is designed as a follow-on to Course No. M-3005, Centrifugal Pumps, also available through PDHengineer.com. However, it is also a stand-alone course for those somewhat familiar with pumps in general, and centrifugal pumps in particular. The majority of technical articles and reports today dealing with energy and resources conservation involve nuclear power, redesign of
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Fire and Smoke Damper Selection
In today? s complex building structures it is imperative that the HVAC engineer have a basic knowledge of fire, smoke and combination fire/smoke dampers. Rated dampers are a crucial part of the HVAC and life safety system requirements. Rated dampers have been modified and tested such that these dampers meet the demands of dynamic systems yet provide better benefits to the contractor and owner of
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Centrifugal Pumps
Overview This 3-hour online course describes the advantages, disadvantages, characteristics, and applications of the centrifugal pump. It defines, derives, and describes the performance parameters, performance curves, and all the characteristics that an engineer needs to know to intelligently specify a centrifugal pump for a specific application. The student not presently knowledgeable about
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From Ideal Performance Training
Indoor Cycling Instructor Course



Start training to become a professional, indoor cycling instructor right now with this innovative online study option which also gives you the unique advantage of professional personal tutor support from the course creator - top indoor cycling presenter and motivational coach Debbie Kneale.
This online certification option offers you the ultimate in flexible, cost effective high quality indoor
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From The Virtual Training Company
ACT by Sage 2006
VTC author, Bill Ferguson, has used and taught others to use, contact management software for more than 10 years. This tutorial provides detailed information needed to make the most out of ACT! by Sage 2006. Ferguson demonstrates how contact management software can efficiently and effectively increase user productivity. Learn to track contacts, follow leads, create reports, write letters and
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Adobe Photoshop Elements 4 0
Adobe Photoshop Elements 4.0 is the consumer version of Adobe's professional-level graphics program, Adobe Photoshop. Powerful and flexible, Photoshop Elements adjusts to your level of expertise and ability. Quickly fix photos with the easy-to-use tools in the Quick Fix mode or switch to the Standard Edit mode to have all the tools at your disposal. Become a digital artist, optimize images for the
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Carrara 5
Carrara 5 is an easy-to-use but extremely powerful 3D application for both PC and Macintosh/MacIntel. Able to produce high resolution, lithography quality art to animated movies complete with particle effects, Carrara is one of the most universal 3D toolsets for any studio or work environment. This simple to follow how-to course functions on two levels: 1) Introduces someone new to Carrara
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Java Introduction to the Java Programming Language
Java is a simple, scalable object oriented, general purpose programming language with a multitude of uses. With the power to develop everything from simple web animations to high-end business applications that program hand-held devices, microwaves, cross platform server applications and more, it's no wonder why Java is on everyone's mind. This practical "how to" course by Java expert, Arthur
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Java 2 Graphics
Java is a simple, scalable object oriented, general purpose programming language with a multitude of uses. With the power to develop everything from simple graphics and web animations, to high-end business applications that program hand-held devices, microwaves, cross platform server applications and more, it's no wonder why Java is on everyone's mind. In this, the second in a series of Java
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Microsoft Visio 2003
Microsoft Visio 2003 is a scalable, powerful drawing application that can be used to conceptualize and visualize just about any business process. Whether creating network diagrams, flowcharts, calendars, or organizational charts, Visio can make a professional drafter out of practically anyone. Expert trainer Timothy Warner provides you with easy-to-follow instruction and gives you the tools you
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Adobe After Effects 6 5 Advanced
Adobe After Effects 6.5 is the standard for professional motion graphics, compositing and animation from the acknowledged world leader in graphics software, Adobe Systems, Inc. It is affectionately known as "Photoshop in motion" by those who use it daily. It is employed by Hollywood film production companies, independent filmmakers, major television studios, local television stations and anyone
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From Gotham Writers Workshop
How to Get Published Workshop taught by NY Literary Agent
Learn the most effective steps and techniques for getting published from a true insider a literary agent.
You ve spent months, maybe years, sweating and swearing over a writing project. Why not spend just a little time learning how to maximize your chance of getting published? There is no sure path or magic formula for publication. But there are definite Do s and Don t s and there are
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From The Virtual Training Company
Adobe Creative Suite Power Projects
The Adobe Creative Suite contains a powerful and extremely flexible set of tools that a creative person can use to make art. Whether working on an advertisement for a client, a painting for a gallery exhibit, or even an illustration for a children's book, there are tools for each job and more. The course is led by Dwayne J. Ferguson, a professional illustrator, author and creator of popular comic
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