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NETS`T - National Education Technology Standards for Teachers
...udes for applying technology in educational settings. All candidates seeking certification or endorsements in teacher preparation should meet these educational technology standards.
It is the responsibility of faculty at cooperating schools to provide opportunities for teacher candidates to meet these standards. The six standards areas contain performance indicators that provide specific
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Microsoft Certified Application Specialist Office 2007
The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007 Microsoft Office system products Microsoft Office Word 2007, Excel 2007, PowerPoint 2007, Access 2007, and Outlook 2007 as well as the Windows Vista operating system. The MCAS certification is replacing the Microsoft
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Comprehensive Medical Coding Training


...background to analyze the contents of medical records and candidates must be detail-oriented, analytical, and have exemplary organizational skills. Prerequisite is a medical background or a Medical Terminology Course (see this online catalog for additional course listings). Grades & Self Reporting: Four months to complete this course and take the final exam. If no final is taken, the grade will
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Build Your Own BIZ(tm) - How to Hire
This course will help you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your
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Interviewing Job Candidates



Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues
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Interviewing Skills for Job Candidates



...Candidates will find that this course gives them the A-to-Z of interviewing for a new job. The Strategies and Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how to negotiate the
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From 123-CBT Computer Based Training
Building a Winning Sales Team
Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting
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Building a Winning Sales Team
Inbound Call Centers People Management
...t people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism.
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Probability and Statistics
... produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret available data. This course serves as a summary for each of these areas, and provides a refresher on
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Calculating Process Capability
...culate process capability. This course teaches Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for capability analysis of discrete data.Six Sigma is a registered Trademark of Motorola
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Interviewing Effectively
The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview
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Recruiting and Selecting Candidates HRCI PHR
... the process of attracting and interviewing qualified job candidates for your organization. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course are
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Offers Contracts and Exit from the Organization HRCI PHR
...t. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored.The Human Resource Certification Institute's (HRCI) examinations cover a broad range of workforce planning and employment issues. As a human resource
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Managing and Rewarding Top Performers
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a
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Oracle SQL PL SQL Using Procedure Builder Curriculum

...e PL/SQL: Basics Certification: This curriculum will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP) Program certification tracks: Oracle8i Certified Database Administrator, Oracle8 Certified Database Administrator, and Oracle Certified Application Developer, Release 2. Learn To See individual course descriptions for specific
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NDS 8 0 Advanced Tools Diagnostics Part 3

...or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and
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NDS 8 0 Advanced Tools Diagnostics Part 2

...or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and
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NDS 8 0 Advanced Tools Diagnostics Part 1

...or NetWare 5 CNE level experience. Learners should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and
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NDS 8 0 Advanced Tools Diagnostics Curriculum

...iagnostics Part 3 Certification: This curriculum prepares candidates for exams 50-648, 50-651, and covers the Certified Directory Engineer Program (CDE). Learn To: See individual course descriptions for specific course objectives and scope. Audience The intended audience for this curriculum includes End Users, Technical Managers, System Administrators, Software Engineers, Network
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CIW Perl Fundamentals Part 2 Manipulating Scripts

...elopers, software engineers, and other network designers. Candidates for this exam create interactive Web pages using client- and server-side Web applications; access relational database systems from Web applications; implement applications using component technology; and create parameters for environment variables. As a prerequisite, students must have the CIW Foundations series certification
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CIW Perl Fundamentals Part 1 Basic Syntax

...elopers, software engineers, and other network designers. Candidates for this exam create interactive Web pages using client- and server-side Web applications; access relational database systems from Web applications; implement applications using component technology; and create parameters for environment variables. As a prerequisite, students must have the CIW Foundations series certification
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CIW E-Commerce Designer Part 5 Transaction Mgt

Course Overview This is the final course in a five part series. Students will learn both theoretical and practical instruction on E-Commerce transaction management. Subjects covered in this course include online catalogs, payments, and security. Learn To Identify usability features of a Web site. Match the main Site Manager components with their functions. Identify the guidelines for
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CIW E-Commerce Designer Part 4 Site Implementation

...e main capabilities of Microsoft SQL Server. Audience Candidates for this exam design and implement commerce-driven Web sites, identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The
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CIW E-Commerce Designer Part 3 Site Usability

... site by using Site Server Content Analyzer. Audience Candidates for the exam design and implement commerce-driven Web sites, identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The
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CIW E-Commerce Designer Part 2 Product Marketing

...ities. Identify the features of banner ads. Audience Candidates for this exam design and implement commerce-driven Web sites, identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The
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CIW E-Commerce Designer Part 1 Foundations

...) that raise intellectual property concerns. Audience Candidates for this exam design and implement commerce-driven Web sites, identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The
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SQL Server 2000 Querying with Transact SQL Part 2 Working with Queries

...iew by using an SQL Query Analyzer template. Audience Candidates for this course operate in medium to very large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. The general categories include: system administrators, database
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SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data

...g the GROUP BY clause with the HAVING clause Audience Candidates for this course operate in medium to very large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. The general categories include: system administrators, database
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SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks

...ase designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Learners are expected to have experience with using the Microsoft Windows 2000 operating system. Learners are also expected to have an understanding of basic
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SQL Server 2000 Design Implement Databases Part 4 Managing Indexes

...ase designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and Transact-SQL syntax. Students should
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SQL Server 2000 Design Implement Databases Part 3 Managing Objects

...ase designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and Transact-SQL syntax. Students should
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SQL Server 2000 Design Implement Databases Part 2 Managing Data

...ase designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system, understand database concepts and Transact-SQL syntax. Students should
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SQL Server 2000 Design Implement Databases Part 1 Intro to SQL Server

...ase designers, database managers, and technical managers. Candidates for Exam 70-229 operate in medium to large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). Students are expected to have experience with using the Microsoft Windows 2000 operating system. Students are also expected to understand database concepts and
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SQL Server 2000 Database Admin Part 4 Managing Data

...abase Consistency Checker (DBCC) SHOWCONTIG. Audience Candidates for this exam operate in medium to very large computing environments that use SQL Server 7.0 (and plan to upgrade to SQL Server 2000), Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. General categories include system
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SQL Server 2000 Database Admin Part 3 Security Data Recovery

...y the process behind SQL Server 2000 backup. Audience Candidates for this exam operate in medium to very large computing environments that use SQL Server 7.0 (and plan to upgrade to SQL Server 2000), Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. General categories include system
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SQL Server 2000 Database Admin Part 2 Manag Databases

...entify guidelines for creating constraints. Audience Candidates for this exam operate in medium to very large computing environments that use SQL Server 7.0 (and plan to upgrade to SQL Server 2000), Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. General categories include system
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SQL Server 2000 Database Admin Part 1 Install SQL Server 2000

...the SQL Server 2000 object-naming standard. Audience Candidates for this exam operate in medium to very large computing environments that use SQL Server 7.0 (and plan to upgrade to SQL Server 2000), Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. General categories include system
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IBM DB2 Universal Database V6 1 App Devel Curriculum

...tion Development Certification: This curriculum will help candidates prepare for the ILT exams DB2 UDB Fundamentals, Programming Fundamentals and DB2 UDB Advanced Programming. L earn To: See individual course descriptions for specific course objectives and scope. C ontent Emphasis Skills-Based A udience These courses are intended for application developers. Students
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IBM DB2 Universal Database V6 1 App Devel Curriculum

...tion Development Certification: This curriculum will help candidates prepare for the ILT exams DB2 UDB Fundamentals, Programming Fundamentals and DB2 UDB Advanced Programming. L earn To: See individual course descriptions for specific course objectives and scope. C ontent Emphasis Skills-Based A udience These courses are intended for application developers. Students
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IBM DB2 Universal Database V6 1 Admin Curriculum

...1 Administration Certification: This curriculum will help candidates prepare for the ILT exams DB2 UDB Fundamentals and DB2 UDB Administration Workshop for Windows NT. L earn To: See individual course descriptions for specific course objectives and scope. C ontent Emphasis Skills-Based A udience These courses are intended for database administrators. Students should have
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IBM DB2 Universal Database V6 1 Admin Curriculum

...1 Administration Certification: This curriculum will help candidates prepare for the ILT exams DB2 UDB Fundamentals and DB2 UDB Administration Workshop for Windows NT. L earn To: See individual course descriptions for specific course objectives and scope. C ontent Emphasis Skills-Based A udience These courses are intended for database administrators. Students should have
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Exchange 2000 Infrastructure Design--Part 4

...is. C ontent Emphasis Conceptual A udience Candidates for this course operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics: Multiple physical
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Exchange 2000 Infrastructure Design--Part 3

...on. C ontent Emphasis Conceptual A udience Candidates for this course operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics: Multiple physical
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Exchange 2000 Infrastructure Design--Part 2

...ng. C ontent Emphasis Conceptual A udience Candidates for this course operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics: Multiple physical
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Exchange 2000 Infrastructure Design--Part 1

...ng. C ontent Emphasis Conceptual A udience Candidates for this course operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics: Multiple physical
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Exchange 2000 Server--Part 4 Connectivity

.... C ontent Emphasis Skills-Based A udience Candidates for this exam operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics - Multiple physical
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Exchange 2000 Server--Part 3 Administering

.... C ontent Emphasis Skills-Based A udience Candidates for this exam operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one years experience administering Microsoft Exchange environments that have the following characteristics - Multiple physical
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GroupWise 5 5 Admin Part 3--System Maintenance

...course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Administration Tasks: Objects Duration: 1 - 2 Hour(s) Assign a GroupWise account to an NDS user using NetWare Administrator. Match the GroupWise Account page options with their descriptions. Create a GroupWise nickname for
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GroupWise 5 5 Admin Part 2--Clients Post Offices

...course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: GroupWise Client Installation Duration: 2 - 3 Hour(s) Match each client option with its description. Match the platform with the minimum system requirements necessary to run the GroupWise client. Identify the factors to
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GroupWise 5 5 Admin Part 1--System Fundamentals

...course 350 and will help Novell CNA and CNE certification candidates prepare for exam 50-633. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: GroupWise Client Duration: 1.5 - 2 Hour(s) Identify the functions of the GroupWise client. Match each GroupWise client folder with its description. View a message using QuickViewer. Create a mail message using the
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Oracle8i Network Administration Net8 Additional Config Troubleshooting

...re and Basic Configuration (63326). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 5, 1Z0-026. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Centralized Naming Concepts Duration: 1.5 - 2 Hour(s) Match the service name resolution method with its definition. Identify the benefits of using the
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Oracle8i Network Administration Net8 Architecture Strategy

...ation Series (courses 63311-63315). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 5, 1Z0-026. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Net8 Overview Duration: 2 - 3 Hour(s) Identify the features of a two-tier network. Identify the services provided by the middle tier in an n-tier network.
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Oracle8i Backup and Recovery Troubleshooting Recovery

...ry: Strategies and Backups (63321). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Recovery Methods Duration: 1 - 2 Hour(s) Identify the ways of resolving statement failure. Identify the causes of statement failure. Identify the ways of
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Oracle8i Backup and Recovery Strategies Backups

...63315) prior to taking this course. This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 3, 1Z0-025. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Backup and Recovery Architecture Duration: 1 - 2 Hour(s) Select the backup and recovery goals of a database administrator. Identify the factors to be
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Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention

...naging Memory and Disk I/O (63332). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Using Oracle Data Blocks Efficiently Duration: 1.5 - 2 Hour(s) Match the component of database storage with its definition. Avoid dynamic allocation of extents
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Oracle8i Performance Tuning Managing Memory Disk I O

... Strategies and Techniques (63331). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Tuning SQL Duration: 1.5 - 2 Hour(s) Explain the plan for a query by using the EXPLAIN PLAN statement. Inspect the performance of a plan by setting up trace at
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Oracle8i Performance Tuning Architecture Strategy

...ng Oracle Enterprise Manager (OEM). This course will help candidates prepare for the Oracle8i Certified Database Administrator (DBA) Track Exam 4, 1Z0-024. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Tuning the Oracle8i Server: Overview Duration: 1.5 - 2 Hour(s) Match the tuning goals with the appropriate job role. Identify appropriate tuning goals. Sequence
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Oracle8i Database Admin Manage Security

...tration: Create a Database (63312). This course will help candidates prepare for the Oracle8i Certified DBA Architecture and Administration exam 1Z0-023. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Users Duration: 1 Hour(s) Match the components of a security domain with their functions. Identify the steps for creating a user. Create a user by using
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Oracle8i Database Admin Manage Data Storage

... Manage Storage Structures (63313). This course will help candidates prepare for the Oracle8i Certified DBA Architecture and Administration exam 1Z0-023. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Managing Tables Duration: 1 - 2 Hour(s) Identify the row storage method for various types of tables. Identify the information stored in the components of the
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Oracle8i Database Admin Manage Storage Structures

...tration: Create a Database (63312). This course will help candidates prepare for the Oracle8i Certified DBA Architecture and Administration exam 1Z0-023. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Storage Structures Duration: 1 - 2 Hour(s) Identify the correct order of the components of the storage hierarchy. Match the types of data segments with their
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Oracle8i Database Admin Create Databases

...ration: Manage an Instance (63311). This course will help candidates prepare for the Oracle8i Certified DBA Architecture and Administration exam 1Z0-023. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating a Database: Procedure Duration: 1 - 2 Hour(s) Identify the guidelines for creating an OFA structure. Match the ORACLE_HOME subdirectories with their
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Oracle8i Database Admin Manage an Instance

...12), Oracle PL/SQL: Basics (60113). This course will help candidates prepare for the Oracle8i Certified DBA Architecture and Administration exam 1Z0-023. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Oracle Architecture Components Duration: 1 - 2 Hour(s) Identify the tasks of a database administrator. Match the terms associated with establishing a database
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C Programming - Part 3

...updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming process, and have exposure to the fundamental concepts of object-orientation. Students should either have knowledge equivalent to or have taken the C Programming series (courses 13201-13204)
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C Programming - Part 2

...updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming process, and have exposure to the fundamental concepts of object-orientation. Students should either have knowledge equivalent to or have taken the C Programming series (courses 13201-13204)
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C Programming - Part 1

...updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming process, and have exposure to the fundamental concepts of object-orientation. Students should either have knowledge equivalent to or have taken the C Programming series (courses 13201-13204)
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NetWare and Windows NT Integration - Part 3

...s
Skills-Based
A udience
This course is for CNE candidates who need to integrate Windows NT workstations, Windows NT servers, and Windows NT domains with a NetWare Network. This course series is an approved study guide based on Novell course 555 that will help certification candidates prepare for exam 050-644. Participants should have taken the first two parts of this series (courses
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NetWare and Windows NT Integration - Part 2

...s
Skills-Based
A udience
This course is for CNE candidates who need to integrate Windows NT Workstations, Windows NT Servers, and Windows NT domains with a NetWare Network. Participants should have taken the first part of this series (course 82505) prior to taking this course. This course series is an approved study guide based on Novell Course 555 that will help certification
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NetWare and Windows NT Integration - Part 1

...s
Skills-Based
A udience
This course is for CNE candidates who need to integrate Windows NT Workstations, Windows NT Servers, and Windows NT domains with a NetWare Network. This course series is an approved study guide based on Novell Course 555 that will help certification candidates prepare for exam 050-644.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1:
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NetWare 5 Advanced Administration - Part 5

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Maintaining Novell Directory Services
Duration: 1 - 2 Hour(s)
Match replica types with their functions.
Identify causes of delay in the replication and synchronization of changes
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NetWare 5 Advanced Administration - Part 5

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Maintaining Novell Directory Services
Duration: 1 - 2 Hour(s)
Match replica types with their functions.
Identify causes of delay in the replication and synchronization of changes in the
more...
NetWare 5 Advanced Administration - Part 1

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Upgrade to NetWare 5
Duration: 2 - 3 Hour(s)
Identify the ways to upgrade an existing NetWare server to NetWare 5.
Identify each of the available protocols and when each can be
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NetWare 5 Advanced Administration - Part 2

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Queue-Based Network Printing
Duration: 2 - 3 Hour(s)
Identify the tasks to set up queue-based printing.
Perform the steps to create a print queue object.
Perform the steps to
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NetWare 5 Advanced Administration - Part 3

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Novell Network Backup and Restore
Duration: 3 - 4 Hour(s)
Identify components required to complete the Storage Management Services (SMS) backup process.
Identify the types of
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NetWare 5 Advanced Administration - Part 4

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
C ourse Contents
Unit 1: Installing a Web Server
Duration: 2 - 3 Hour(s)
Identify the components of a Web server.
Perform the steps to install a FastTrack Server.
Identify the changes made to a NetWare
more...
C Programming - Part 4

...updates existing client/server applications would be good candidates for this course. Participants should be fluent in the ANSI C programming language, have a comprehensive understanding of the programming process, and have exposure to the fundamental concepts of object-orientation. Students should either have knowledge equivalent to or have taken the C Programming series (courses 13201-13204)
more...
NetWare 5 Advanced Administration - Part 1

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Upgrade to NetWare 5
Duration: 2 - 3 Hour(s)
Identify the ways to upgrade an existing NetWare server to NetWare 5.
Identify each of the available protocols and when each can be used.
more...
NetWare 5 Advanced Administration - Part 2

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Queue-Based Network Printing
Duration: 2 - 3 Hour(s)
Identify the tasks to set up queue-based printing.
Perform the steps to create a print queue object.
Perform the steps to create a
more...
NetWare 5 Advanced Administration - Part 3

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Novell Network Backup and Restore
Duration: 3 - 4 Hour(s)
Identify components required to complete the Storage Management Services (SMS) backup process.
Identify the types of backup
more...
NetWare 5 Advanced Administration - Part 4

...s is an approved study guide that will help certification candidates prepare for exam 50-640 and is equivalent to Novell class 570.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Installing a Web Server
Duration: 2 - 3 Hour(s)
Identify the components of a Web server.
Perform the steps to install a FastTrack Server.
Identify the changes made to a NetWare Server
more...
NetWare Service and Support Upgrade - Part 1

...s
Skills-Based
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating sysems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and experience
more...
NetWare Service and Support Upgrade - Part 2

...s
Skills-Based
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and
more...
NetWare Service and Support Upgrade - Part 3

...s
Skills-Based
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and
more...
NetWare Service and Support Upgrade - Part 4

...s
Skills-Based
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and
more...
NetWare Service and Support Upgrade - Part 5

...s
Skills-Based
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating systems, and network technology; experience with DOS; a working knowledge of Windows 95 or Windows NT Workstation; and
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SQL and PL SQL Basic SELECT

...ng languages would be an advantage. This course will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP) Program certification tracks: Oracle7.3 Certified Database Administrator, Oracle8 Certified Database Administrator, and Oracle Certified Application Developer, Release 2. T otal Learning Time 6 - 8 Hour(s) Course Contents
more...
SQL and PL SQL Data Retrieval Techniques

...L: Basic SELECT Statements (61110). This course will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP) Program certification tracks: Oracle7.3 Certified Database Administrator, Oracle8 Certified Database Administrator, and Oracle Certified Application Developer, Release 2. T otal Learning Time 6 - 8 Hour(s) Course Contents
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SQL and PL SQL DML and DDL

... Data Retrieval Techniques (61111). This course will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP) Program certification tracks: Oracle7.3 Certified Database Administrator, Oracle8 Certified Database Administrator, and Oracle Certified Application Developer, Release 2. T otal Learning Time 6 - 8 Hour(s) Course Contents
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International Business Essentials Succeeding as a Global Manager

...ics of a global manager. Identify methods for selecting candidates for international managers. Follow steps managers can take to solve problems cross-culturally. Implement strategies that global managers can use when managing cross-cultural conflict. Audience: Managers who want to learn the qualities needed for successful international motivation, problem solving, and general
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Building Cisco Multilayer Switched Networks Part 1

...network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Enterprise Composite Network Model (4 hours)
Identify features of a Layer 2 switch.
Identify features of
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Building Cisco Multilayer Switched Networks Part 2

...network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: STP (2 hours)
Identify how Spanning Tree Protocol (STP) prevents bridging loops.
Identify the features of the
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Building Cisco Multilayer Switched Networks Part 3

...network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Multilayer Switched Networks (2 hours)
Identify features of redundant supervisor engines.
Identify guidelines
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Building Cisco Multilayer Switched Networks Part 4

...network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Network Optimization and Security (4 hours)
Identify guidelines for configuring Switched Port Analyzer (SPAN)
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CIW Perl Fundamentals Part 3 Best Practices

...elopers, software engineers, and other network designers. Candidates for this exam create interactive Web pages using client- and server-side Web applications; access relational database systems from Web applications; implement applications using component technology; and create parameters for environment variables. As a prerequisite, students must have the CIW Foundations series certification
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Office XP - Planning Collaborative Solutions Curriculum

...gic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000, or Microsoft BizTalk. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits
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Office XP Collaborative Solutions Part 1

...gic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000, or Microsoft BizTalk. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits
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Office XP Collaborative Solutions Part 2

...gic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000, or Microsoft BizTalk. In addition, learners should have taken the first part of this series 74101. Deployment Options Internet /
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Windows 2000 Network Mgt Part 1 Windows 2000 Network

...Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course maps to Microsoft exam
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Windows 2000 Network Mgt Part 2 Resources Web Services

...Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course covers exam 70-218. In
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Windows 2000 Network Mgt Part 3 Name Resolution

...Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course covers the 70-218
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Windows 2000 Network Mgt Part 4 Access Admin

...Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course covers the 70-218
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Windows 2000 Network Mgt Part 5 Group Policy

...Network Administrators and Technical Support Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course maps to Microsoft exam
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i-Net Certification Curriculum

...ions for specific course objectives and scope. Audience Candidates for this curriculum may work in entry level Internet and e-commerce careers such as maintenance of Internet, Intranet and extranet infrustructure and services, or the development of Web related content and applications. Candidates may also be working in non-technical Internet areas, such as the marketing of Internet equipment
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i-Net Part 1 Internet Basics Infrastructure

...iguration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 14186 Objectives Unit 1: Internetworking Basics 2 - 3 hours o Sequence the stages in the
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i-Net Part 2 Servers Clients Performance

...iguration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first part of this series 14186. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options American English Total Learning Time 6 to 8 hours
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i-Net Part 3 Web Site Development

...iguration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first two parts of this series 14186 and 14187. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours
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i-Net Part 4 Security Business Concepts

...iguration of internetworks and Web. This course will help candidates prepare for CompTIA exam IK0-002. In addition, students should have taken the first three parts of this series 14186 thru 14188. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours
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CIW Enterprise Specialist Part 1 CORBA Intro IDL Clients

...ngineers, Other Software Designers, and Project Managers. Candidates for this curriculum employ distributed application architecture technologies (including JavaBeans and CORBA), synthesize knowledge of system architecture design, database design and connectivity, create complete software solutions using the Java programming language and API. CIW Java Programming, Object-Oriented Analysis and
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CIW Enterprise Specialist Part 2 CORBA Servers Adv Features Security

...owledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, the learner should have taken the first part of this series, 87061. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8
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CIW Enterprise Specialist Part 3 EJB Framework Session Beans

...owledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first two parts of the series, 87061 and 87062. Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4 to 6 hours 87063 Objectives Unit 1:
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CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans

...owledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first three parts of the series, 87061 - 87063. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning
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CIW Enterprise Specialist Part 5 CMP EJB Transactions Security

...owledge of Object-Oriented Programming. This course helps candidates prepare for CIW Enterprise Specialist exam number 1D0-442. In addition, learners should have taken the first four parts of the series, 87061 thru 87064. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning
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Visual Basic NET-Distributed Applications Part 1

...soft Visual Studio .NET, Enterprise Developer Edition. Candidates should have at least one year of experience developing middle-tier components. Candidates should also have a working knowledge of Microsoft Visual Basic.NET. Course Prerequisites: Microsoft Visual Studio .NET is a complete set of development tools for building ASP Web applications, XML Web services, desktop applications,
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Visual Basic NET-Distributed Applications Part 3

The Microsoft Visual Basic .NET-Distributed Applications Pt 3: Data Access course teaches learners how to consume and manipulate data by using ADO.NET. Learn To: a To identify features of ADO.NET. a To identify benefits of ADO.NET. a To sequence the steps to read data from a database in a connected environment. a To identify features of DataSets. a To
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Visual Basic NET-Distributed Applications Part 5

...soft Visual Studio .NET, Enterprise Developer Edition. Candidates should have at least one year of experience developing middle-tier components. Candidates should also have a working knowledge of Microsoft Visual Basic.NET. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8
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Windows 2000 Implementing Security Part 1

...ritance options with their descriptions. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and
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Windows 2000 Implementing Security Part 1

...ritance options with their descriptions. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering
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Windows 2000 Implementing Security Part 2

...atures of private networking addressing. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's experience in implementing and
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Windows 2000 Implementing Security Part 2

...atures of private networking addressing. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's experience in implementing and
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Windows 2000 Implementing Security Part 3

...To identify features of e-mail security. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and
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Windows 2000 Implementing Security Part 3

...To identify features of e-mail security. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering
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Windows 2000 Implementing Security Part 5

... troubleshooting communication hardware. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory(r). Operating systems on client computers might include Windows NT(r) Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering
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Windows 2000 Implementing Security Part 5

... troubleshooting communication hardware. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory(r). Operating systems on client computers might include Windows NT(r) Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering
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CCNT Basic Telecommunications v6 0 Part 1

...res and functions of analog multiplexing.
Audience:
Candidates for this curriculum are learners preparing for the Basic Telecommunications module of the CCNT exam and IT professionals. Typical job profiles include: End users, Technical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group.
Deployment:
e-Learning
Language
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CCNT Basic Telecommunications v6 0 Part 2

...and functions of supervisory signaling.
Audience:
Candidates for this curriculum are learners preparing for the Basic Telecommunications module of the CCNT exam and IT professionals. Typical job profiles include: End users, Technical Managers, System Administrators, Network Designers. However, the course is targeted at a very general group.
Deployment:
e-Learning
Language
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Interviewing Skills Preparing for an Interview

...d the types of questions you should ask when meeting with candidates. You will also learn about different types and uses of interviews, as well as special considerations when using technology-based interviewing. Additionally, you will gain an understanding of critical sources of information about candidates and the benefits and drawbacks of pre-employment testing.
Learn To:
Understand
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Interviewing Skills Conducting an Interview

...erviews. In addition, students will learn how to evaluate candidates properly to ensure the best candidate is chosen and follow up appropriately with a candidate after a hiring decision has been made.
Learn To:
Follow the correct processes involved in conducting an interview.
Identify various methods for addressing difficult interviews and avoiding discrimination.
Identify how to
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Recruiting Retention Staffing Your Organization

... process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To Use the five steps for creating a human resource plan. Avoid common
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Recruiting Retention Internet Recruiting

Recruiting and Retention: Internet Recruiting offers the student an overview of the benefits and uses of Internet recruiting. The program explains the process for preparing to use the Internet and covers steps for developing an Internet search strategy. Learn To List ways to identify whether Internet recruiting is right for your organization.
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Business Ethics Managerial Business Ethics

...experience at Icon. Icon has a strong policy of promoting candidates from within. As Regional Sales Director, you will need to exhibit the characteristics of an ethical manager and demonstrate a moral management style in order to assist Caroline and Maggie with their hiring dilemma. Unit 2: Addressing Subordinates' Ethical Issues (0.5 - 1 hour) Identify ways to ensure
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Managing Generations in the Workplace Recruitment Retention

... Identify guidelines for interviewing candidates from the Boomer generation. Identify guidelines to successfully orient a Generation X employee. Identify guidelines for interviewing candidates from the e-Generation. Identify incentives to attract and retain potential employees.
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Windows 2000 Implementing Security Part 4

...ing communication for a Web application. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory . Operating systems on client computers might include Windows NT Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and
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Advanced Project Mgmt Setting Up a Project Office

...roduct Development. Paul is in the process of seeking out candidates to take over as Project Manager for the company-wide computer upgrade process. You have expressed some interest in the position, so Paul has requested a meeting to help determine your qualifications. Paul will ask you a series of questions designed to test your knowledge and understanding of the terms associated with project
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Cross-Functional Teams Selecting Cross-Functional Team Members

...der position. You will review the qualifications of three candidates for this position. In order to be successful, you will need to have a thorough understanding of the skills cross-functional team leaders should possess, as well as how to select such leaders. You will also need to consider potential barriers that will need to be overcome by the cross-functional team leader. Unit 2:
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XML Building XML-Based Web Applications Part 5

...g XML for Electronic Data Interchange (EDI). Audience Candidates for this curriculum operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Course Prerequisites: Working knowledge of COM+, IIS, ASP, and Visual Basic. Candidates
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XML Building XML-Based Web Applications Part 5

...g XML for Electronic Data Interchange (EDI). Audience Candidates for this curriculum operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software Engineer. Course Prerequisites: Working knowledge of COM+, IIS, ASP, and Visual Basic. Candidates
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CIW Site Designer Curriculum

Course Overview This curriculum introduces Web design concepts, page layout, usability, navigation, graphics and multimedia. Other topics covered include Web technologies, Web site development tools, basics of using Microsoft FrontPage, Macromedia Dreamweaver and Allaire HomeSite, JASC Paint Shop, in addition to advanced Web design technologies and concepts, including XML, HTTP servers,
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CIW Site Designer Part 1 Web Design Concepts Site Development

...sing the Internet for business. This course helps prepare candidates for exam 1D0-420. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87021 Objectives Unit 1: Web Site Design Concepts 3 hours Match
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CIW Site Designer Part 2 Basic Web Technologies

...t in this series, course 87021. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87022 Objectives Unit 1: HTML Concepts 3 hours Identify the
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CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite

...is series, courses 87021-87022. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87023 Objectives Unit 1: FrontPage 2000: Basic Features 2 hours
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CIW Site Designer Part 4 Using Paint Shop Pro Flash JavaScript DHTML

... parts in this series (87021-87023). This course prepares candidates for exam number 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87024 Objectives Unit 1: JASC Paint Shop Pro 2 hours
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CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing

... parts in this series (87021-87024). This course prepares candidates for exam number 1D0-420. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 7 hours 87025 Objectives Unit 1: Content Creation Technologies 3 hours
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CIW Application Developer CGI Using Perl Fundamentals Curriculum

...elopers, software engineers, and other network designers. Candidates for this exam create interactive Web pages using client- and server-side Web applications; access relational database systems from Web applications; implement applications using component technology; and create parameters for environment variables. Prerequisites include CIW Foundations series certification (exam 1D0-410) and
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CIW Fundamentals of CGI Using Perl Part 1 CGI Perl Basics

...elopers, software engineers, and other network designers. Candidates for this exam create interactive Web pages using client- and server-side Web applications; access relational database systems from Web applications; implement applications using component technology; and create parameters for environment variables. Prerequisites include CIW Foundations series certification (exam 1D0-410) and
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CIW Fundamentals of CGI Using Perl Part 2 Advanced Features

...elopers, software engineers, and other network designers. Candidates for this exam create interactive Web pages using client- and server-side Web applications; access relational database systems from Web applications; implement applications using component technology; and create parameters for environment variables. Prerequisites include CIW Foundations series certification (exam 1D0-410) and
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Dir Database Integration Using DirXML Part 1 DirXML Deploy

...erience of 2 to 10 years. This course is designed to help candidates prepare for the CDE certification. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 6 to 8 hours 82721 Objectives Unit 1: DirXML: An Overview 3 - 4 hours o Match the benefits of DirXML
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Dir Database Integration Using DirXML Part 2 MS Exchange Synchronization

...o 10 years of experience. This course is designed to help candidates prepare for the CDE certification. The course teaches how to synchronize Microsoft Exchange and eDirectory using DirXML. In addition, learners should have taken the first part of the series 82721. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU
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Dir Database Int Using DirXML Part 3 Netscape Dir Server eDirectory

...o 10 years of experience. This course is designed to help candidates prepare for the CDE certification. The course teaches how to synchronize Microsoft Exchange and eDirectory using DirXML. In addition, learners should have taken the first two parts of the series 82721 and 82722. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE
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Dir Database Int Using DirXML Part 4 XDS Docs XSLT Stylesheets

...o 10 years of experience. This course is designed to help candidates prepare for the CDE certification. The course teaches how to synchronize Microsoft Exchange and eDirectory using DirXML. In addition, learners should have taken the first three parts of the series 82721 thru 82723. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE
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CCNT Basic Data Communications v6 0 Part 1

...es.
Identify features of circuit types.
Audience:
Candidates for this exam work in the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel.
Deployment:
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CCNT Basic Data Communications v6 0 Part 2

...fy features of digital data transmission.
Audience:
Candidates for this exam work in the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel.
Deployment:
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CCNT Basic Data Communications v6 0 Part 3

...al cable types with their specifications.
Audience:
Candidates for this exam work in the data and telecommunications industries. Their typical job titles include: Network Administrators, Network Engineers, Database Administrators, Telecommunications Technicians, Help Desk/Supports, IT/Data Product Managers, and Data/Internet/Telecommunications Sales Personnel.
Deployment:
more...
CCNT Broadband Technologies v 6 0 Part 1

...ical Network (SONET) transport structure.
Audience:
Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable.
Deployment:
e-Learning
Language Options:
more...
CCNT Broadband Technologies v6 0 Part 2

...). Identify features of signaling points.
Audience:
Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable.
Deployment:
e-Learning
Language Options:
more...
CCNT Broadband Technologies v6 0 Part 3

...yment of a Virtual Private Network (VPN).
Audience:
Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications Professionals. Average computer literacy is desirable. .
Deployment:
e-Learning
Language Options:
more...
CCNT Computer-Telephony Integration Essentials v6 0

...distribution and wholesale organizations.
Audience:
Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.
Deployment:
e-Learning
Language Options:
US English
Total Learning
more...
Windows Server 2003 Planning Network Infrastructure Part 1

...g a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and
more...
Windows Server 2003 Planning Network Infrastructure Part 1

...g a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and
more...
Windows Server 2003 Planning Network Infrastructure Part 2

...g a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and
more...
Windows Server 2003 Planning Network Infrastructure Part 2

...g a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and
more...
Windows Server 2003 Planning Network Infrastructure Part 3

...g a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and
more...
Windows Server 2003 Planning Network Infrastructure Part 3

...g a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and
more...
Windows Server 2003 Planning Network Infrastructure Part 4

...g a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and
more...
Windows Server 2003 Planning Network Infrastructure Part 4

...g a Microsoft Windows Server 2003 Network Infrastructure. Candidates should have at least one year experience implementing and administering a network operating system and at least one year experience implementing and administering a desktop operating system or designing a network infrastructure. This course requires that students have completed course 2277A, Implementing, Managing, and
more...
Windows Server 2003 Skills Update for MCSAs Part 1

... companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems in medium to large companies.
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Windows Server 2003 Skills Update for MCSAs Part 1

... companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems in medium to large companies.
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Windows Server 2003 Skills Update for MCSAs Part 2

... companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems (OSs) in medium to large companies.
more...
Windows Server 2003 Skills Update for MCSAs Part 2

... companies. The related upgrade exam is available only to candidates who are currently certified as MCSAs or as MCSEs on Windows 2000. Prerequisites include either an MCSA on Windows 2000 or an MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates should have experience of administering client and network operating systems (OSs) in medium to large companies.
more...
From A2Z Security Group
Common Sense way to start your own Business




To provide candidates with the knowledge and skills to start and develop a business. This course, delivered as an online and distance learning package will take you from your initial business idea to developing and using effective marketing strategies. Although UK based, the course content can be equally useful for other countries.
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From Serebra Learning Corporation
Customer Focused Management
Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to
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Overview of Business Process Management
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining
more...
Workgroup Collaboration and Advanced Reporting Options in Project 2002
To discuss collaboration and advanced tracking and reporting with Project 2002 Anyone wishing to gain advanced knowledge of Microsoft Project 2002; candidates for MOUS certification; end users seeking competence in Microsoft Project 2002
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Cisco IP Phones and CallManager Configuration
To explain how to compare IP Phones and functions and configure Cisco CallManager to support IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Configuring Basic and Advanced Route Plans
To explain how to configure basic and advanced route plans in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Process Analysis and Documentation
The Six Sigma DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage,
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Inbound Call Centers People Management
...t people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies. Have you ever wondered how to attain high agent performance and low employee turnover? This course will show you how. You'll learn about calculating agent requirements, building workforce schedules, and conquering employee absenteeism.
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Transitioning From Technical Professional to Management
...candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and managerial competencies must all be mastered and continuously honed. The Transitioning from Technical Professional to Management Simulation will provide participants with the opportunity to
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From Technical Professional to Leadership Simulation
...candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and facilitative competencies must all be mastered and continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these
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Managing and Rewarding Top Performers
Does your company have a policy in place for hiring and retaining its top-performing employees? Would you know how to convince valuable employees to stay if they were to hand in their resignation? It is becoming increasingly difficult for companies to retain their top-level employees in today's competitive market. This course examines how to attract and ultimately retain top performers through a
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Recruiting for the 21st Century The Market
It's the beginning of a new century and a new millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to "What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But
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Offers Contracts and Organizational Exit HRCI PHR
...t. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's (HRCI) examinations cover a broad range of workforce planning and employment issues. As a human resource
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Recruiting and Selecting Candidates HRCI PHR
... the process of attracting and interviewing qualified job candidates for your organization. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course are
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Offers Contracts and Exit from the Organization HRCI PHR
...t. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's (HRCI) examinations cover a broad range of workforce planning and employment issues. As a human resource
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Effective Interviewing
The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview
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Selecting the Best Applicant
Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision
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Effective Hiring and Interviewing Skills Simulation
...e and conduct an effective interview, handle manipulative candidates, and evaluate applicants. The Effective Interviewing Skills Simulation comprises five scenarios and is based on the SkillSoft series "Effective Hiring and Interviewing Skills." Throughout the simulation, links are provided to the following SkillSoft courses: HR0232 and HR0233. Managers, team leaders and human resource
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Recruitment and Selection HRCI PHR
... the process of attracting and interviewing qualified job candidates for your organization. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course are
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Control Charts and the Pre-control Process
Six Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the
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Six Sigma--Lean Tools for Control
Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma . Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring
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Six Sigma--Measurement System Re-analysis
Have you ever tried to change your life with a diet or exercise program, only to backslide and lose all the positive changes you made? It's easy to lose sight of the ultimate goal--improved health and fitness--after reaching your goal weight and fitness level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits
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Define the Six Sigma Opportunity
Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those
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The Six Sigma Project Charter and Plan
What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six Sigma is a registered
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Six Sigma Team Leadership
By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to
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Six Sigma Team Dynamics and Performance
Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process
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The Six Sigma Change Agent
What is a Six Sigma change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so
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Six Sigma Management and Planning Tools
In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,
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Six Sigma and the Voice of the Customer
Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased
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Six Sigma and Critical Customer Requirements
Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how
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Defining and Mapping the Six Sigma Process
Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma teams in the quest for process improvement; it is impossible to improve a
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Scoping the Six Sigma Project
Six Sigma Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,
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Design of Experiments DOE
By the time they reach the Six Sigma Improve phase, organizations have a solid understanding of how and why their processes fail to meet customers' expectations. Organizations use the Design of Experiments (DOE), a key methodology of the Six Sigma Improve phase, to quantify with statistical precision the factors that are causing this gap. Well-designed experiments result in effective process
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Design and Analysis
In the Six Sigma Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the
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Taguchi and Quality Improvement
Well-designed experiments result in effective process design or redesign, and ultimately, improved organizations. The Taguchi Method is a technique for designing and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of
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Experimenting for Process Improvement
The Improve phase of the Six Sigma DMAIC methodology concerns locating the optimal conditions of a process. Many improvement techniques used in Six Sigma concentrate on the impact of single factors on response or yield. In order to achieve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated
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Lean Concepts
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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Non-value added Steps and Tasks
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
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Lean Tools
At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In
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Total Productive Maintenance TPM
How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to
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Probability and Statistics
... produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret available data. This course serves as a summary for each of these areas, and provides a refresher on
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Collecting and Summarizing Data
The Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current
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Properties and Applications of Probability Distributions
Whether calculating future process capability or the length of time before product failure, probability distributions are essential to the Six Sigma Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of
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Measurement Systems
The Six Sigma DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and
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Analyzing Process Capability
Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches
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Calculating Process Capability
...culate process capability. This course teaches Black Belt candidates the indices for non-normal process capability, and discusses how to transform non-normal data for use in standard statistical tests. It also examines the difference between continuous and discrete data, and the distributions used for capability analysis of discrete data. Six Sigma is a registered Trademark of Motorola
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Organizational Goals and Objectives
Before a Six Sigma project can be executed, organizational strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to Six Sigma projects is also important to prevent
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Leadership in Six Sigma
Six Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to
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Six Sigma and the Corporate Enterprise
What exactly is Six Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core
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History of Organizational Improvement and the Foundations of Six Sigma
To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum
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Leadership
Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include:
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Team Dynamics
Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the Quality Management Division of
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Developing and Deploying Strategic Plans
Successful organizations are founded on effectively developing and deploying strategic plans. Organizations must identify their primary goals and objectives based on their mission and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an
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Managerial Skills and Abilities
Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate
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Communication Skills and Project Management
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also
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Quality Systems Models and Theories
The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be
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Problem Solving and Process Management Tools
Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward
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Measurement Assessment and Metrics
Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques
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Supply Chain Management
At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your
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Training and Development
The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in
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ADO NET Connections and Commands
To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design C# programmers and candidates for the Microsoft MCSD and MCAD certification paths
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Building ADO NET DataSets
To describe how to use ADO.NET's disconnected DataSet object model, including DataSets, DataAdapters, DataTables, DataRelations, DataRows, and DataColumns C# programmers and candidates for the Microsoft MCSD and MCAD certification paths
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Advanced ADO NET Programming
To explain how to modify DataSet data, update data sources, read and write XML data sources, and interact with ADO.NET C# programmers and candidates for the Microsoft MCSD and MCAD certification paths
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Managing Disconnected Data
To demonstrate how to relate tables and DataSets, bind DataSets to a DataGrid, and to modify, view, and select disconnected data C# programmers and candidates for the Microsoft MCSD and MCAD certification paths
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ADO NET Connections and Commands
To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design Visual Basic .NET programmers and candidates for the Microsoft MCSD and MCAD certification paths
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Building ADO NET DataSets
To describe how to use ADO.NET's disconnected DataSet object model, including DataSets, DataAdapters, DataTables, DataRelations, DataRows, and DataColumns Visual Basic .NET programmers and candidates for the Microsoft MCSD and MCAD certification paths
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Advanced ADO NET Programming
To explain how to modify DataSet data, update data sources, read and write XML data sources, and interact with ADO.NET Visual Basic .NET programmers and candidates for the Microsoft MCSD and MCAD certification paths
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XML Web Services and Microsoft NET
To introduce the concepts of XML Web Services, publishing, and accessing web services Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320
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Building and Using Web Services
To demonstrate how to build and use a .NET web service Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320
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Building Web Services and Web Service Clients with Microsoft NET
To demonstrate how to build a web service and web service clients in .NET Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320
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Features Deployment and Installation of Application Center 2000
...he deployment and installation of Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals familiar with Internet security issues,
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High-Availability Concepts and Monitoring in Microsoft Application Center 2000
...pts and to outline how to monitor Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals familiar with Internet security issues,
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Configuring and Managing Microsoft Application Center 2000
... to configure load balancing, and the n-tier architecture Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals familiar with Internet security issues,
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Planning for Deployment of Microsoft Biztalk 2000
To describe the planning and design of a BizTalk Server 2000 deployment IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft Exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition
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Installing and Configuring BizTalk Server 2000
To install Microsoft BizTalk Server 2000 and use the BizTalk Server 2000 Editor and Mapper IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft Exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition
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Document Exchange in Microsoft BizTalk Server 2000
To explain how to manage and configure document exchange using BizTalk Server 2000 IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition
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Administering BizTalk Server 2000
To administer and manage BizTalk Server 2000 IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition
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Cisco CallManager Fundamentals
To explain how to deploy a Cisco CallManager server in a cluster using a supported IP telephony deployment model IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Cisco Catalyst Switch Configuration
To discuss the major functions performed by Cisco Catalyst switches in an IP telephony network IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Adding Users to Cisco CallManager
To explain how to use Cisco CallManager to add users, associate devices to users, and customize Cisco IP phones IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Using BAT and TAPS
To demonstrate how to use the Bulk administration Tool (BAT), a web-based application for Cisco CallManager, and the Tool for Auto-Registered Phones Support (TAPS) to bulk-add and auto-register Cisco IP telephony network IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP
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Configuring Cisco Access Gateways and Intercluster Trunks
To explain how to configure Cisco access gateways and intercluster trunks in a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Configuring Telephony Class of Service and Call Admission
To explain how to implement partitions and call search spaces in Cisco CallManager to provide a telephony Class of Service (CoS) within a cluster, configure a Cisco IOS gatekeeper for call admission control, and configure SRST on a Cisco IOS gateway IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates
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