Instructor Led Capability Training in United States

ITIL v3 Lifecycle - Service Strategy and Service Design in 5 days The course builds on the general principles covered as part of the ITIL ® Foundation course. It covers the lifecycle aspects of Service Strategy and Service Design and covers the management and control of the activities and techniques within the Service Strategy and Service Designstage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the  more...

Statistical Process Control Seminar I. Methods and Tools of Statistical Thinking 1. Understand the Philosophy of Statistical Thinking 2. Apply Systems Thinking 3. Use of Fundamental Tools for Statistical Measurement of Variation II. Fundamentals of Statistics 1. Introduction 2. Work With Frequency Distribution 3. Measure Central Tendency and Dispersion 4. Understand the Concept of Sample and Population 5. Understand the  more...

Six Sigma Green Belt Training - Understand the Six Sigma Methodology for process improvement - Learn about the DMAIC cycle in Six Sigma projects - Learn how to apply tools at each phase of the DMAIC cycle - Using a Simulated Six Sigma Project participants will go through a DMAIC cycle - Participants will receive course completion certificate and the 'Green Belt Primer' - Participants can take an online exam to complete  more...

Media Relations Image Positioning and Crisis Control Oct 23 2012 ...dia training seminar develops the insight, communications capability and confidence to deal effectively with the media during everyday business activities and in crisis situations. Multi-media mock interviews and press conferences will give volunteers real-world, on-camera experience. Individual critiques, coaching, and training will guide them in developing a skill set and sense of  more...

Developing Your Emotional Intelligence Core Competencies for Great Leadership Sep 20 2012 In this program we present specific skill development tools and frameworks to develop Emotional Intelligence (EI) by focusing on four principal EI competencies These four include Emotional Self-awareness, Emotional Self-Control, Empathy, and effective Influence. Not only do these serve as an essential core for outstanding leadership, they also serve as potential inhibitors of executive derailment.  more...

Developing Your Emotional Intelligence Core Competencies for Great Leadership May 8 2012 In this program we present specific skill development tools and frameworks to develop Emotional Intelligence (EI) by focusing on four principal EI competencies These four include Emotional Self-awareness, Emotional Self-Control, Empathy, and effective Influence. Not only do these serve as an essential core for outstanding leadership, they also serve as potential inhibitors of executive derailment.  more...

Developing Your Emotional Intelligence Core Competencies for Great Leadership Dec 7, 2011 In this program we present specific skill development tools and frameworks to develop Emotional Intelligence (EI) by focusing on four principal EI competencies These four include Emotional Self-awareness, Emotional Self-Control, Empathy, and effective Influence. Not only do these serve as an essential core for outstanding leadership, they also serve as potential inhibitors of executive derailment.  more...

Building Leadership Capability through the Power of Intentional Change Sep 19 2012 For managers who have already attended Introduction to Emotional Intelligence (EI), this program takes the learning to a new level with an in-depth look at the Intentional Change Process, an empirically-proven framework for achieving desired, sustained, behavioral transformation. Learn how successful leaders maintain their motivation, high performance, and ability to inspire others to achieve  more...

Building Leadership Capability through the Power of Intentional Change Mar 14, 2012 For managers who have already attended Introduction to Emotional Intelligence (EI), this program takes the learning to a new level with an in-depth look at the Intentional Change Process, an empirically-proven framework for achieving desired, sustained, behavioral transformation. Learn how successful leaders maintain their motivation, high performance, and ability to inspire others to achieve  more...

Complete Java Web Development Training ... Java code in Web pages while adding tremendous power and capability to those pages. Attendees will also learn JavaBean component development and how these components can be easily integrated into JSPs. The class culminates in an exploration of Java MVC frameworks and compares some of the more popular offerings like Struts and Spring MVC. While focusing on Web technologies, the course also  more...

JSP Training ... Java code in Web pages while adding tremendous power and capability to those pages. Attendees will also learn JavaBean component development and how these components can be easily integrated into JSPs. The class culminates in an exploration of Java MVC frameworks and compares some of the more popular offerings like Struts and Spring MVC. While focusing on Web technologies, the course also  more...

Fast Track to Java Persistence API ...e framework that provides Object-Relational Mapping (ORM) capability for integrating a Java OO domain model with a relational database. It is based on proven ORM technology such as Hibernate and Toplink, and includes support for entity relationships, inheritance, and polymorphism. This course covers all the important concepts required to use the JPA, as well as coverage of more advanced topics  more...

InDesign CS2 - New Features Over the past several years, Adobe has continuously enhanced its design process and applications by introducing new versions with greater capability and ease. Adobe InDesign CS2 continues this trend as part of the second edition of the Creative Suite called CS2. In this course, you will explore the new features of Adobe InDesign CS2 and its increased functionality. You can get a complete list of  more...

Business Architecture and Process Management ... practices focusing on how to generate business value and capability through the adoption of standards and modeling methodologies. We have found many companies are struggling with transformational changes initiatives across multiple channels and products. In understanding how to architect results and translate these into project/ program definitions and scope participants will be able to  more...

ADO DOTNET Using VB DOTNET ...s DataReaders, which provide a fast, forward-only reading capability. Programming with DataReaders bears a close resemblance to programming with the vintage recordset object. Then the course focuses on the backbone of ADO. NET: DataSet and its related classes, such as DataAdapter, DataTable, DataRow, DataColumn, DataRelation, TableMappings and ColumnMappings. DataSet is able to handle  more...

COMPLETE JAVA WEB DEVELOPMENT ... Java code in Web pages while adding tremendous power and capability to those pages. Attendees will also learn JavaBean component development and how these components can be easily integrated into JSPs. The class culminates in an exploration of Java MVC frameworks and compares some of the more popular offerings like Struts and Spring MVC. You can get a complete list of other Java classes at  more...

ITIL CAPABILITY COURSE OPERATIONAL SUPPORT AND ANALYSIS OSA ... lost when those services are not available. The ITIL Capability Course - Operational Support and Analysis (OSA) - provides the best practice process knowledge required to monitor, deliver and support the IT services required to meet the businessa ™ needs, while preventing and reducing the costs of outages and lost productivity. Embedded into this course is our unique  more...

ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO ...availability, capacity, continuity and security. The ITIL Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the a warrantya processes to ensure that IT services are a fit for usea ™. Embedded into the course is our unique virtualization, Living the Lifecycle ®. Woven through  more...

ITIL CAPABILITY COURSE RELEASE CONTROL AND VALIDATION RCV In today's dynamic business climate, service outages cause real bottom line impact to the business. Mature ITIL RCV - Release, Control and Validation - processes are critical in enabling IT organizations to smoothly transition new and changed services into production, helping to ensure stability for IT and the Business. This RCV course provides the best practice knowledge required to build, test  more...

ITIL CAPABILITY COURSE SERVICE OFFERINGS AND AGREEMENTS SOA ... responsibility and making sound IT investments. The ITIL Capability Course - Service Offerings and Agreements (SOA) - provides best practice process knowledge required to navigate these waters into the safe harbor of customer satisfaction and continual service improvement. Embedded into the course is our unique virtualization, Living the Lifecycle ®. Woven through all of our ITIL  more...

ITIL@ LIFECYCLE COURSE - SERVICE STRATEGY ...menting service management, not only as an organizational capability but also as a strategic asset. Course focusing on Strategy principles such as: Value Creation Service Assets Service Provider Types Service Structures Fundamentals Embedded into this course is our unique virtualization, Living the Lifecycle ®. Woven through all of our ITIL Certification classes, it brings  more...

Building Cultural Intelligence One of the most frequently cited reasons for failure in mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision making, problem solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and  more...

Oracle Applications Using ADO DOTNET and C# ...ata sources and storing those data in a database, and the capability to automate tasks and run them under developer control. This comprehensive course is designed to provide programmers an introduction to database programming using Oracle as the database and Microsoft .NET as the programming environment. It will work with either Oracle 9i or 10g, including the free Oracle 10g Express  more...

Delegating for Growth (leader) ...ghly successful method to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for delegation. You can get a complete list of other Leadership Development  more...

Introduction to AutoCAD LT 2007 ...tures of its parent program, notably AutoLISP programming capability and 3D solid modeling. For the great majority of users, however, LT will appear every bit as powerful and sophisticated as AutoCAD itself. Consequently, learning AutoCAD LT is just as big a challenge as learning AutoCAD. The objective of Introduction to AutoCAD LT 2007 is to make the student familiar with the basic  more...

Introduction to Business Objects XI Desktop Reporting This course utilizes an instructor-led lectures and discussion format coupled with progressive hands-on exercises designed to illustrate the following topics in the BusinessObjects XI environment; query selection and creation, use of data manipulation tools, sorting of report data, creation of data filters, drill down capability, report presentation and formatting and distribution techniques.  more...

Introduction to BusinessObjects XI R2 WebIntelligence Reporting ...ting of report data, creation of data filters, drill down capability, using central repository, use of InfoView, report presentation and formatting and distribution techniques. Each of these different reporting concepts is covered in-depth and numerous case studies and exercises are used to reinforce the concepts and apply them towards developing comprehensive reports. You can get a complete  more...

Delegating for Growth ...ghly successful method to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for delegation. You can get a complete list of other New Manager  more...

Project Management Using Microsoft Project 2003 ...ntry and enhance their report generation and presentation capability. The student materials will contain examples of Microsoft Project screens as well as explanatory material and directions for completing the exercises. These materials are also designed to serve as both a reference and a self paced tutorial for the student after they complete the course. A CD containing files for all the course  more...

Iterative Development and the Business Analyst ...ents attributes The Requirements Management Plan CMM (Capability Maturity Model) Day 2: Initiation Phase Risk Management Planning a Risk-Management strategy Risk assessment and analysis Prioritizing and mitigating risks Use Cases and Risk Factoring Risk into the determination of iteration length Establishing project scope The Analysis Phases Non-functional  more...

Gateway Leadership Certificate Program ...refore focuses on cultivating each individual?s executive capability by teaching him or her how to think, not what to think. The Leadership Gateway Program has been designed based on extensive industry research intended to identify the critical leadership competencies necessary for professionals transitioning from first-level management or highly technical positions to first-level  more...

Implementing and Managing Microsoft Exchange Server 2003 ... Describe Exchange recipients and explain the messaging capability of the different Active Directory groups.   Create, delete, and modify users and contacts.   Manage mailboxes.   Manage mail-enabled groups.   Module 5: Managing Public Folders Public folders are an integral part of the Exchange Server 2003 messaging system. Public folders enable users in an Exchange organization to  more...

Solving Complex Problems A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.  more...

Client Engagement Skills A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.  more...