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From Online Training Directory
Technical Writing for the Medical Professional on-line e-learning cbt (computer based)study at homecourseware As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide  more...
Strategic Thinking on-line e-learning cbt (computer based) ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. Your  more...
Team Management - Enabling Teams on-line e-learning cbt (computer based) ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and  more...
Team Management - Leading Teams on-line e-learning cbt (computer based) ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader  more...
Team Management - Team Participation on-line e-learning cbt (computer based) ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful  more...
Teams Management - Managing Team Conflict on-line e-learning cbt (computer based) ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team  more...
Learn How to Write the Kind of Cover Letter That Gets Results on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...nd corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply it to what you have learned. From the revised outline you will write a completed employment letter that should, when compared  more...
CompTIA A+ 2009 ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTIA A+ 2009 The A+ certification validates the latest skills needed by today?s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and  more...
Dealing with Customer Complaints ...care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this  more...
Leadership and Teamwork ...rformance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless. Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and  more...
Whistleblowing When How and Why on-line e-learning cbt (computer based) ...rnment spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and  more...
Understanding Child Development on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course covers the stages of development from birth to twelve years. This course will cover the theories of child development with special focus on cognitive, social and emotional aspects of development. The student will be introduced to the major theorists such as Erikson, Freud, Piaget. The aim of the course is to help anyone working with or interacting with children- parents, educators,  more...
The Art of Active Listening on-line e-learning cbt (computer based) ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand  more...
Spanish for Health Professionals (Intermediate) Self-Directed on-line e-learning cbt (computer based) ...-level Spanish program for students and practicing health-care professionals. A su salud! promotes Spanish competency in language as well as cultural awareness of the Latino immigrant community through the use of broadcast-quality dramatic video and numerous imaginative interactive exercises. ?A su salud! (To Your Health!) is an exciting and groundbreaking intermediate-level Spanish program  more...
Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec nicas) on-line e-learning cbt (computer based) ...ower Tool Standard. Common tool hazards, PPE, proper tool care, selecting right tool and common tool abuse are discussed. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec?nicas) This course provides basic familiarity with OSHA Hand and Power  more...
Safety Director Program (OSHA Emphasis) on-line e-learning cbt (computer based)study at homecourseware ...ssentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their  more...
Shipping Infectious Substances (IATA and DOT) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...r vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who should take this course:  more...
Shipping with Dry Ice on-line e-learning cbt (computer based) ...nt by air. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions  more...
Sales Through Service Skills on-line e-learning cbt (computer based) ...r loyalty. This course can be completed as quickly as you care to. Student is given 90 day access. Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations. It will help them through the ?sales through service? process: first contact, explore customer needs, match the  more...
Set Performance Expectations on-line e-learning cbt (computer based) This course will help you see how to identify and set performance standards for your employees jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given  more...
QuickBooks Pro 2008 on-line e-learning cbt (computer based) ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to  more...
Project Management Professional- (Self Directed) on-line e-learning cbt (computer based) ...nstraints. This course can be completed as quickly as you care to. 90 Day course access is given to the student. Suggested time of completion is 3 weeks. "Project Management Professional" is a course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver  more...
Pharmacy Technician Career Training Program on-line e-learning cbt (computer based)study at homecourseware ...ke you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist  more...
Personal Protective Equipment on-line e-learning cbt (computer based) ...is needed, what PPE is needed, what it can do, and how to care for it. Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.? Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how  more...
Phlebotomy Technician Career Training on-line e-learning cbt (computer based) ...cal terminology, safety and universal precautions, health care delivery systems, patient relations, anatomy and physiology, and specimen collection. Upon completion, students should be able to demonstrate competence in the theoretical comprehension of phlebotomy techniques. This course will cover the classroom portion only. Labs and externships are not part of the online program. For more  more...
OSHA 8-Hour Hazwoper Refresher on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...vironment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This course is intended to  more...
Overview of Legal Nurse Consulting on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed for registered nurses interested in Legal Nurse Consulting. In this introductory course you will examine the necessary skills and knowledge, review various jobs and services and find internet resources for learning and practicing Legal Nurse Consulting.  more...
Performance Review on-line e-learning cbt (computer based) This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal  more...
Microsoft Word 2003 (Levels 1-2-3) on-line e-learning cbt (computer based) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.  more...
Monitor And Manage Performance on-line e-learning cbt (computer based) This course will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for  more...
Microsoft Certified Application Specialist Office 2007 ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007  more...
Legal Nurse Consulting Certificate Program on-line e-learning cbt (computer based)study at homecourseware ...study. This course will surely prepare you to begin your career as a Legal Nurse Consultant. This certificate course is formatted for 90 contact hours of self-paced study. Upon completion of the course, participants will be awarded the Certificate in Legal Nurse Consulting. This course is designed to be self-paced. An authoritative text is used and communication with the course instructor is  more...
Laboratory Audit Essentials on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...d quality. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions  more...
Hazardous Waste Management and Shipping for Environmental Professionals on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...forcement. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. In addition, this course  more...
Hazard Communication (HazCom) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...hemselves. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who Should Take This Course:  more...
Health Care Reporting and Presentations on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...comprehensive course on creating and communicating health care information in a clear, concise presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message? ? How Do I  more...
Forklifts on-line e-learning cbt (computer based) ... introducing responsible patterns of inspection, operator care, operation, load handling precautions, stacking, driving, unloading, and parking. Meant to appeal to everyone who works with or around lift-trucks, this course can insure that everyone in your organization is prepared for the threats that forklifts pose. This course can be taken in a self-directed pace. You can achieve a completed  more...
Doing Business in China ...s self-directed course can be completed as quickly as you care to. Doing Business in China In everyday business, it?s more and more common to meet, hold conference calls, and travel overseas. When you?re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In? courses will quickly  more...
Doing Business in India ...s self-directed course can be completed as quickly as you care to. Doing Business in India In everyday business, it?s more and more common to meet, hold conference calls, and travel overseas. When you?re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will  more...
Dental Office Professional Certificate Program on-line e-learning cbt (computer based) This comprehensive program allows you to work at your own pace under the guidance of an online dentist instructor. Dental Office Professionals are in high demand across the country. They hold clerical positions in dental offices and answer telephones, greet patients, update and file patient medical records, fill out insurance forms, handle correspondence and schedule appointments. This course is  more...
Customer Astonishment: The Commitment to World-Class Customer Care on-line e-learning cbt (computer based) ...Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course. Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business  more...
Complete Guide to Medical Math for the Health Care Professional (Crane) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...he 320 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own  more...
Coaching For Performance on-line e-learning cbt (computer based) This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access.  more...
AutoCAD 2006 2D on-line e-learning cbt (computer based) ...work includes built environment, urban design, and health care issues. She also has a strong interest in distance education and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning.  more...
AutoCAD 2006 3D on-line e-learning cbt (computer based) ...work includes built environment, urban design, and health care issues. She also has a strong interest in distance education and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning.  more...
5S TRAINING on-line e-learning cbt (computer based) ...e course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many students take much less time. 5S TRAINING 5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area ? it is a discipline that truly can enable you and your organization to achieve  more...
Guardianship Decisions for Elderly Loved Ones on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of  more...
Choosing a Childcare Provider on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the child receives  more...
Dealing With Violence In The Workplace on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal  more...
From 123-CBT Computer Based Training
The Health Care Industry Overview Version 2 on-line e-learning cbt (computer based) ...le if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are  more...
The Inbound Call Center on-line e-learning cbt (computer based) ...rovide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the  more...
Service Teams and Service Stars on-line e-learning cbt (computer based) ...nce of being a little "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship team, a group that has the know-how to deliver knock-your-socks-off service. But beware of team issues that can destroy your levels of service. You will examine the pitfalls of attitudes that can  more...
Processes and Customer Analysis in Six Sigma Projects on-line e-learning cbt (computer based) ... pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A  more...
Being a Knowledge Activist on-line e-learning cbt (computer based) You. You're the one it starts with or the one who helps it to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn  more...
Career Development Professional Networking on-line e-learning cbt (computer based)cd rom ...Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach,  more...
Excellence in Service Communicating With Customers Virtually on-line e-learning cbt (computer based)cd rom ...In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To: Identify ways to provide superior telephone service. Identify ways to manage the telephone. Identify ways to effectively use e-mail. Audience: This course is for employees and managers who want to learn the best methods for working  more...
Customer Relationship Mgt eCRM on-line e-learning cbt (computer based)cd rom ...supplies. MSI was acquired to contribute to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation  more...
Human Resource Law Family Medical Leave Act on-line e-learning cbt (computer based)cd rom ...tion with FMLA. Select health care providers who are qualified to medically certify FMLA leave. Identify the job restoration rules established by FMLA. Identify how an employer can manage FMLA leave to minimize operational disruptions. Select the four guidelines employers can take to  more...
Coaching Building Relationships on-line e-learning cbt (computer based)cd rom ...illingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. Learn To Communicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper guidelines. Select the  more...
Managing Change Implementing the Change Process on-line e-learning cbt (computer based)cd rom ...ll meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a  more...
HIPAA Privacy Health Care Employees on-line e-learning cbt (computer based)cd rom ...Care Employees a you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient information.  more...
HIPPA Security Awareness Part 1 Intro for End Users on-line e-learning cbt (computer based)cd rom ...care, insurance, and Business Associate employees who have access to patient records, which are governed under the final Security Rule of HIPAA. This group includes, but is not limited to, admissions, billings and nursing, management, physicians, social workers, case managers and clerks. This course focuses on security issues for patients and their records as defined by the HIPAA standards. It  more...
HIPPA Security Awareness Part 2 Security Safeguards for Practitioners on-line e-learning cbt (computer based)cd rom ...urity managers, officers, and practitioners in the health care and insurance industries as well as managers whose organizations are Business Associates. It teaches the same basic principles of HIPAA but the emphasis now shifts from healthcare end users to those who manage and practice in the health care and insurance industries. Learn To To identify key areas  more...
Telephone Skills Handling Difficult Calls on-line e-learning cbt (computer based)cd rom ... Portray a good corporate image. Implement customer care. Manage and deal with difficult calls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...
From 6P International, LLC
Personal Protective Equipment for General Industry CATEGORY: General Industry COURSE DESCRIPTION: This course will provide the employers and the employees with knowledge concerning the proper selection, care and use of personal protective equipment. They will be informed of the requirements for compliance with OSHA requirements  more...
Workplace Violence in the Healthcare Industry on-line e-learning cbt (computer based) Due to the number of people and the circumstances the workers deal with, the healthcare industry is one of the most likely places for an employee to become a victim of workplace violence. This course covers information about violence in the healthcare industry and provides guidelines with regard to preventive measures. This course will prove helpful for those who are directly or indirectly  more...
Working Safely with Hazardous Materials in Health Care on-line e-learning cbt (computer based) ...care professionals often have to handle patients who have been exposed to harmful chemicals or hazardous materials. Healthcare personnel usually do not receive proper training for using personal protective equipment (PPE) and are not made aware of the decontamination procedures that they must employ in order to handle such patients safely. In this course we will discuss how to identify and know  more...
Health Care Fire Safety on-line e-learning cbt (computer based) Every year, fire kills more people than any other natural disaster in United States. According to OSHA statistics, in the year 1995, 200 people were killed at workplace from fires and explosions, more than 5, 000 were injured, and businesses faced the loss of around 2. 3 billion dollars. Fires create havoc among workers and demolish thousands of businesses every year. Fires lead to injuries,  more...
Back Injury Prevention in Health Care on-line e-learning cbt (computer based) This course is designed to provide general guidance for employers and employees about how to prevent back injury as a result of lifting and moving patients and residents. It may be useful in settings such as hospitals, nursing homes, assisted living facilities, board and care homes, and during the provision of home health care. Some of the benefits of back injury prevention include decreased  more...
Child Abuse on-line e-learning cbt (computer based) The Child Abuse course is designed to teach workers how to deal with the many forms of child abuse. By taking and completing this course, healthcare workers will be made aware of how prevalent child abuse is in our society, and will be given the knowledge needed to identify cases of child abuse and take the necessary steps to ensure that cases of child abuse are dealt with and prevented in a  more...
Vulnerable Adult Care on-line e-learning cbt (computer based) The Vulnerable Adult Care course aims to provide a basic understanding of elder abuse, its growing importance and effects. The course provides a definition of elder abuse, what constitutes abuse and the signs to look for. Finally, it provides various methods for the detection, minimization and prevention of elder abuse.  more...
Corporate Compliance on-line e-learning cbt (computer based) The Corporate Compliance course attempts to examine corporate compliance in the health care industry, what is comprises, why it should be implemented, how it can be implemented and the implications of its implementation.  more...
Customer Service on-line e-learning cbt (computer based) Customer service plays an important role in almost all aspects of business. Good customer service is essential in order to increase sales (products or services) and compete in a market. This course gives you a basic knowledge of customer service, how customer service representatives can enhance the quality of customer service, vital points to remember when dealing with healthcare facility  more...
Infection Prevention on-line e-learning cbt (computer based) Every year thousands of people suffer from severe diseases and die because of various infections. Workplaces are considered as one of the places of infectious transfusion. It is vital to understand infections, how they spread, and how workers can protect themselves from various lethal infections. This course gives you a basic knowledge of infections, how they spread, and what protective measures  more...
Patient Rights and Confidentiality on-line e-learning cbt (computer based) ...of patients are admitted into various hospitals and healthcare institutions for treatment or care purposes in the United States. Besides the right to treatment, patients possess many other rights. This course gives you a basic knowledge of patientsa rights and confidentiality. It is vital to understand the rights which a patient possesses, why knowledge and proper information about patientsa  more...
Preventing AIDS and Hepatitus B in the Workplace on-line e-learning cbt (computer based) The Preventing AIDS and Hepatitus B in the Workplace course attempts to provide basic information about both HIV/ AIDS and hepatitis B, how they are contracted and the consequences of contraction. Furthermore, it attempts to bring forward suggestion on how to minimize and prevent exposure to these viruses in the workplace.  more...
Radiation Safety on-line e-learning cbt (computer based) ...dioactive materials are widely used throughout the health care industry. They may be present in laboratories, radiology departments or in any other place where patients are examined or cared for. Various precautions are needed when using radioactive materials We cannot eliminate radiation from our environment. We can, however, reduce our risks by controlling our exposure to it. Understanding  more...
From Healing Art Forms Institute
Master Degree In Energetic Spiritual Healing on-line e-learning cbt (computer based)study at homeself directed ...career in working with the healing arts? Not quite sure what it takes to learn how to do this type of work and become an Energetic Spiritual Healer and how to receive the proper training? Our Master Degree in Energetic Spiritual Healing will teach you all of this and more. This program provides you with everything you will need to know to get started from the ground up! You will receive your  more...
Bachelor Degree In Energetic Spiritual Healing on-line e-learning cbt (computer based)study at homeself directed ...career in working with the healing arts? Not quite sure what it takes to learn how to do this type of work and become an Energetic Spiritual Healer and how to receive the proper training? Our Bachelor Degree in Energetic Spiritual Healing will teach you all of this and more. This program provides you with everything you will need to know to get started from the ground up! You will receive  more...
Holistic Pet Care Specialist on-line e-learning cbt (computer based)study at homeself directed ...tically but not sure where to begin? Our holistic pet care therapist program will teach you all of this and more. This offers certification to be a Holistic Pet Care Specialist which allows you to work with others as well!! Course Materials: Holistic Pet Care Specialist Manual - Written by Nicole Lanning and includes the basic areas in need right now or working with pets and animals.  more...
From AZ Premier Medical Solutions
Online CPR Certification For The Community And Workplace Online CPR now available for the basic level certification class. This is a blended learning class, meaning that the book or lecture portion of the class is done online in the comfort of your home or office and then the hands on portion(technique) and test are done in person at our location. This is the basic level CPR certification for the community and workplace and is open to everyone  more...
From Serebra Learning Corporation
The Health Care Industry Overview Version 2 on-line e-learning cbt (computer based) ...le if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are  more...
The Inbound Call Center on-line e-learning cbt (computer based) ...rovide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the  more...
The Customer Service Agent in Action on-line e-learning cbt (computer based) There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...
Six Sigma and the Corporate Enterprise on-line e-learning cbt (computer based) ...tions for Six Sigma in manufacturing, service, and health care industries. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six  more...
HIPAA Electronic Health Data Transactions on-line e-learning cbt (computer based) ...fication Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a single set of standards for exchanging electronic data, health care organizations can share health information  more...
HIPAA Securing Protected Health Information on-line e-learning cbt (computer based) ...strative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare  more...
First Aid--Basic on-line e-learning cbt (computer based) ...care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the  more...
Hearing Conservation on-line e-learning cbt (computer based) ...nservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe the effects of noise on hearing discuss the components of OSHA's Hearing Conservation Program; noise monitoring, hearing tests, training, hearing protection specify the proper selection,  more...
Ladder and Scaffolding Safety on-line e-learning cbt (computer based) This one-hour course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the types of portable ladders and their  more...
Ladder Safety on-line e-learning cbt (computer based) This course provides information about the safe use of portable and fixed ladders. The intent of the course is to provide the learner with information about the hazards involved with the use of ladders and control methods that will greatly reduce these hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify hazards related to  more...
Customer Service : Why Care for Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you  more...
Customer Service : Who are your Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you  more...
Customer Service : CARE Brain-teasers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an  more...
Writing Skills : Writing Business Letters on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for wording and structuring business letters and on shaping powerful paragraphs. Whether  more...
Writing Skills : Writing Long Documents on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for outlining and structuring longer documents and for creating that vital executive  more...
Writing Skills : Editing your Writing on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will outline the value of spending quality edit time and give you practical tips and hints for editing objectively and  more...
Writing Skills : Simple, Powerful English on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd vClear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will help you choose simple, powerful words that make your message crystal clear. Whether you're writing to take care  more...
Writing Skills : Introduction to Clear Layout on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating documents that are attractive, to-the-point and easy to read. Whether you're  more...
Writing Skills: Writing Direct Mail on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're  more...
Writing Skills : Writing to Complain on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course gives you a step by step guide to writing concise and effective complaint letters that get results. It looks in detail at the importance of addressing your letter to the correct person, stating your complaint clearly and succinctly; what  more...
Writing Skills : Resolving Written Complaints on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for replying to written complaints assertively, to win the customer back onto your side  more...
Writing Skills : Inter-Office Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating concise, powerful memos, emails and other inter-office communications that  more...
Writing Skills : Credit Control Letters on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for writing credit control letters that work - that get your company's money back without  more...
Getting Ready to Write on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course lays the groundwork for solid persuasive writing. It explores the pros and cons of different methods of communication and helps you make the best choice. It will help you set your objective and gives tips on how to identify the best tone for  more...
Customer Service : CARE for your Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the  more...
Health and Safety on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Adopting safe and healthy practices at work makes good business sense. An unsafe, unhealthy work environment is dangerous, unpleasant and unproductive. It is important that employees should be aware that is their duty to: Take reasonable care for the health and safety of themselves and the people who may be affected by what they do and don't do. Comply with health and safety regulations  more...
Putting Customers First on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.  more...
Effective Email Series: Send the Right Message on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click"  more...
Excellence in Service - Communicating with Customers Virtually on-line e-learning cbt (computer based) In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...
HIPAA Portability on-line e-learning cbt (computer based) ... standards for the portability and availability of health care including standards for nondiscrimination Medicare and Medicaid fraud and abuse and the electronic transmission of health care information. ACCREDITATION BY HRCI This program has been approved for 1.75 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For  more...
Customer Care: The Value of Customer Care on-line e-learning cbt (computer based) Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy  more...
Customer Care: You Make the Difference on-line e-learning cbt (computer based) ...Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care  more...
Customer Care: Who is the Customer? on-line e-learning cbt (computer based) ...Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids  more...
Excelling at Customer Care: Customers Define Success on-line e-learning cbt (computer based) ...Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that customers can have in  more...
Excelling at Customer Care: Recognize Critical Moments on-line e-learning cbt (computer based) Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's  more...
Excelling at Customer Care: Increase Sales via Service on-line e-learning cbt (computer based) ...Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful toolkit of practical  more...
Communicating with Customers: Service Face to Face on-line e-learning cbt (computer based) Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful  more...
Communicating with Customers: Service via the Telephone on-line e-learning cbt (computer based) Communicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care  more...
Communicating with Customers: Service via the Internet on-line e-learning cbt (computer based) Communicating with Customers: Service via the Internet is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of the Internet for customer care and identify the guidelines for successful use of e-mail. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for  more...
Rising to the Customer Challenge: Turn Complaints into Delight on-line e-learning cbt (computer based) Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's  more...
Rising to the Customer Challenge: Engage Difficult Customers on-line e-learning cbt (computer based) Rising to the Customer Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care  more...
HIPAA Privacy and Healthcare Employees on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In a HIPAA Privacy and Health Care Employeesa ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA as well as the concepts of administrative simplification covered entities and how HIPAA training impacts the health care workforce and those in their care.  more...
Coaching: Building Relationships on-line e-learning cbt (computer based) In Coaching: Building Relationships you will learn how to establish a coaching relationship with your employees evaluate employees' personality types and detect morale-building motivators. In addition you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your  more...
From Training Link Education S.E.A
DIPLOMA IN CHILD CARE LEARNING AND DEVELOPMENT study at homecoursewareself directedbook ...standing of the role of learning and development in child care settings, and the legislative context within which child carers operate a an understanding of the personal and interpersonal skills required of a child carer at this level. a an understanding of early education frameworks Target Audience: This programme is designed for people who wish to work in the child care sector, in a  more...
Certificate in Airline & Airport Customer Care on-line e-learning cbt (computer based)study at home ...dustry Identify the value of providing good customer care and standards expected Demonstrate an understanding of good communication skills Describe how to create a positive impression with passengers Introduce passenger problem solving techniques Display a product knowledge of the airline industry Identify key components of customer care Target Audience: This  more...
Certificate in Effective Customer Care on-line e-learning cbt (computer based)study at home ...: The objectives of the course are to: Develop customer care skills, forpeople working in a wide range of sectors and occupations. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required. Format: The course is designed for study by distance learning at work or at home. Students  more...
Diploma in Child Day Care on-line e-learning cbt (computer based)study at home Aim: During the course students will study a range of topics which develop an understanding of the needs of children, organising activities and the regulatory and administrative functions of day care. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Child Day Care. No prior knowledge is required.  more...
Diploma in Child Psychology on-line e-learning cbt (computer based)study at home Aim: The objectives of the course are to: - Develop an awareness of psychological approaches to the understanding of child development - Develop a recognition of the application of developmental psychology to certain aspects of child care and education - Create an awareness of different methodological approaches to psychological investigation - Develop a range of skills in using  more...
Certificate in Accommodation (Laundry) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Kitchen (Hygiene) Skills on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Kitchen (Stores) Skills on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Accommodation (Housekeeping) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in General Cleaning of Guest Accommodation on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Accommodation (Bedroom) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Guest Services Computer Skills on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Preparation for a Career in the Guest Services Industry on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Basic Skills for the Guest Services Industry on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Training Induction Skills for Guest Services Industries on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Certificate in Customer Relations on-line e-learning cbt (computer based)study at home Aim: To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests. Target Audience: People who provide customer contact through meetings & telephone calls and who receive visitors and guests.  more...
Catering (Cook/Chill) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the  more...
Accommodation (Self-Catering) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme  more...
Certificate In Catering Operations on-line e-learning cbt (computer based)study at home Content: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most  more...
Food Service on-line e-learning cbt (computer based)study at home Content: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most  more...
Bar Service on-line e-learning cbt (computer based)study at home Content: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most  more...
Beverage Service on-line e-learning cbt (computer based)study at home This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for  more...
Functions Supervision on-line e-learning cbt (computer based)study at home This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for  more...
Front of House (Services) on-line e-learning cbt (computer based)study at home This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for  more...
Front of House (Administration) on-line e-learning cbt (computer based)study at home This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for  more...
Certificate in Residential Home Management on-line e-learning cbt (computer based)study at home Aim: To provide a broad understanding of the theory and practice of managing a residential or care home to high standards. Target Audience: This programme is designed for people responsible for managing residential and care homes and for shift supervisors. Students are people wishing to set and maintain high standards of care and employ good practice in the management of resources.  more...
Certificate in Delivering Good Service on-line e-learning cbt (computer based)study at home Aim: To promote good practice in the provision of service to internal and external customers, and to develop skills in adopting ongoing quality improvements to provide better service levels Target Audience: All people who provide a service to customers [internal and external] and who wish to maintain and improve the service which they provide.  more...
From Wu Tao Pty Ltd
Wu Tao Stretch and Relax On-Line Training Course study at homeDVD The Wu Tao Stretch and Relaxa program is a wholistic, non-pharmalogical way to improve your clients health, state of mind and overall well-being. The Wu Tao Stretch and Relaxa program has been especially designed for seniors. Wu Tao is a gentle dance program that uses music and relaxation techniques to tone and stretch the body, and bring the mind to a calm, peaceful state. It is  more...
From ProTrain Online
Medical Transcription Comprehensive on-line e-learning cbt (computer based)study at homeself directed ...ping requires massive amounts of records, and the quality care issues continue to drive the record volume and the professional management requirements. This self-paced comprehensive and highly interactive transcription program is in full color, enhancing the anatomical illustrations presented and making learning fun and easy. The book and practice software create a simulation approach, giving  more...
From Child Care Lounge
Positive Discipline Online Course on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both novice and experienced child care providers who care for preschool age children. Participants will learn to identify common misbehaviors and how to prevent them; they will learn the goals and guidelines of positive discipline and design a list of preschool classroom rules. Participants will also be actively involved in applying positive discipline  more...
Using Books and Stories with Young Children Online Course on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both novice and experienced child care providers who care for preschool age children. Participants will learn to use books and literature with young children. Participants will also be actively involved in applying skills in choosing books and reading to young children.  more...
Proud to Be a Professional! on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both child care providers and leaders. Participants will explore the meaning of professionalism while expanding their own growth as a professional. Learn how to influence public perception and make a difference!  more...
The Anti-bias Approach Online Class on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed to guide teachers and child care providers in implementing an anti-bias, multicultural approach in the class or program. This class will help them meet standards set by state quality iniatives and accreditation programs.  more...
The Infant and Toddler Care Online Class on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar ...is designed for both novice and experienced providers who care for infants and/or young toddlers. In light of current research pointing to the importance of the first three years of development, many providers and early childhood teachers are questioning what should be happening in an infant and toddler care program. Quality child care programs recognize that such care is much more than just  more...
Preschool Science Wonder and Discovery Online Class on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar ...on- This training is designed to guide teachers and child care providers in implementing science curricular activities and learning into the preschool program You do not have to have a degree in biology or own chemistry set to help young children in your early childhood program learn about science. The rudiments of a science curriculum start with the child and the world around them. This online  more...
From Bytsyz e-Learning
PoVA - Protection of Vulnerable Adults social care level 2 on-line e-learning cbt (computer based)self directed ...y and the safeguarding of vulnerable adults in a range of care settings, some of which are regulated under the Care Standards Act 2000. The qualification provides a detailed examination of the Protection of Vulnerable Adults (PoVA) framework and its implementation process. The study will focus in detail on the various forms that abuse can take, whilst distinguishing between its types and  more...
From Azimuth Software India Pvt Ltd
Online Medical Transcription Training instructor led trainingon-line e-learning cbt (computer based) -One can take a complete MT Training course of 450 hours within a period of 6 months. -Convenient timings and pace of learning. -Online Tutors will help to clarify doubts. -On sucessful completion of the training, the candidate will receive an industry recognised certificate. -Home Based MT Jobs will be provided to the candidates. -The candidate will be trained on American grammar,  more...
From Multi-media Access
HAZWOPER: Site Safety Plan on-line e-learning cbt (computer based)coursewareinteractive This course presents an overview of general safety and health plan requirements, emergencies incident characterization, remedial actions, and site safety plan creation. This course explains site control issues, routine operations, on-site emergencies, medical care, and evacuation procedures as well as emphasizing employer responsibilities and the importance of testing the plan. Delivery formats  more...
Back Safety on-line e-learning cbt (computer based)coursewareinteractive For many employees, back injuries are something that "happens to the other person... not me." Yet four out of five people will have some type of back problem during their lives. Back injuries are frequently caused by common activities experienced both on and off the job... such as lifting, climbing, reaching, etc. "Back Safety" emphasizes the importance of overall back care, both on and off the  more...
From Aspira Continuing Education
Aging and Long Term Care This course is designed to help you: Define aging and long term care Become familiar with relevant demographic information. Obtain information that includes but is not limited to, the biological, social, and psychological aspects of aging. Learn the psychological impact of aging Describe the relationship between aging and culture Distinguish between long term and alternative types of  more...
From Canadian Centre for Professional Development
Customer Service on-line e-learning cbt (computer based) Many great Customer service programs: Quality service.. First time, Every time, Customer Service for those in Retail, Excellence for Leaders and Managers, Essence of caring for Health Care, Five Star Service for Hospitality Managers, Five Star Service for Hospitality Employees, Expanding Customer Service for Community Banks  more...
From Backup Training Corporation
Tactical Lifesaver on-line e-learning cbt (computer based)cd rom The primary goal of the Tactical Lifesaver course is to improve the survivability of accidental and non-accidental life-threatening injuries encountered by law enforcement and corrections officers with a secondary goal of decreasing the liability for the Tactical Lifesaver ( 4-hour Course ) Instructor Info The primary goal of the Tactical Lifesaver course is to improve the survivability of  more...
From The Virtual Training Company
Sony Vegas 6 on-line e-learning cbt (computer based) ...s native real-time SD, DV, and HDV editing. Vegas doesn't care what format your video or audio is in. If you can capture it or record it, you can place it on the timeline and Vegas will take care of the rest. Add unrivaled audio tools, a sensible, visual approach to digital production, outrageous power and lightning speed, and you get productivity to the MAX with this elegant, efficient digital  more...
From Summ it up
Make your customers happy and increase sales on-line e-learning cbt (computer based) Workshop shows how to use customer service as an Unique Selling Point for small businesses to help them be different from their competition and to help them have a conmpetative advantage over bigger competition.  more...
From Skillspride Online Training
Customer Care for IT Telephone Support Staff on-line e-learning cbt (computer based) Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their  more...
Management of Change on-line e-learning cbt (computer based) Individuals are suspicious of change since it inevitably involves different actions and practices than those which they are currently familiar with and used to. Change is a black box that needs to be unlocked with care! The course involves readers working on their own specific change events and creating plans and procedures which will help smooth their change processes through group and  more...
PC Fundamentals on-line e-learning cbt (computer based) This practical " course will teach readers the essential skills of personal computer operation, providing a valuable introduction for both users and support newcomers. On course completion, readers will be able to understand the components of a PC; take care of the computer, through cleaning and simple preventative maintenance; copy and move files using the DOS directory structure; run Windows and  more...
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