Online Care eLearning

Designing and Planning Experiments in Six Sigma ...e the effects on the targeted response. If teams exercise care in choosing the right design including suitable factors, levels, and responses their experiments can reveal the precise combination of factors that will optimize the response. Later, that combination will be tested, validated, and ultimately implemented to effect the desired process improvement. This course surveys the concepts that  more...

Processes and Customer Analysis in Six Sigma Projects ... pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A  more...

First Aid Basic ...care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the  more...

PPE Personal Protective Equipment ... This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

PPE Repiratory Protection HAZWOPER PPE/Repiratory Protection (HAZWOPER) Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE.  more...

Protection from Occupational Noise ...nservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: describe the effects of noise on hearing; discuss the components of OSHA's Hearing Conservation Program - noise monitoring, hearing tests, training, hearing protection; and  more...

Caring About Your Direct Reports ...many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their humanity and care about them as people, not just as employees. This course  more...

Balancing Your Responsibilities Simulation Balancing Your Responsibilities: Simulation Brackens East Seafood, Inc. is a wholesale seafood distributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place  more...

Sales Communication Techniques Simulation ...ure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay recommendations. For example, when a doctor calls an insurance company because a patient needs heart bypass surgery, the company's call-center nurse enters the details of the case into Procedure Protocols Plus. Then, using the provided information,  more...

IFRS Transitioning to IFRS IFRS: Transitioning to IFRS Globalization has created a need for a single set of high-quality accounting standards for users of financial information worldwide. As they transition to IFRS standards, companies may face challenges if they underestimate a project's magnitude. For example, companies will have to assess how the new procedures will affect key employees' daily duties and provide  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...nd corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply it to what you have learned. From the revised outline you will write a completed employment letter that should, when compared  more...

Safety Director Program (OSHA Emphasis) ...ssentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The Safety Director course is an online, self-paced course that will assist new and experienced safety directors improve their  more...

OSHA 8-Hour Hazwoper Refresher ...vironment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This course is intended to  more...

Hazardous Waste Management and Shipping for Environmental Professionals ...forcement. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. In addition, this course  more...

Laboratory Audit Essentials ...d quality. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions  more...

Hazard Communication (HazCom) ...hemselves. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who Should Take This Course:  more...

Shipping Infectious Substances (IATA and DOT) ...r vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. Who should take this course:  more...

Essential Legal and Ethical Principles of the Medical Office ... ethics to help the student give competent, compassionate care to patients that is also within acceptable legal and ethical boundaries. This course will also serve as a guide to help you resolve the many legal and ethical questions you may reasonably expect to face as a health care practitioner. FREQUENTLY ASKED QUESTIONS Legal Aspects of the Medical officeQ: How long will it take me to  more...

Medical Office Specialist Training I (No Terminology) ...career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online Medical office Specialist Training Course that takes 2 months to complete. All necessary materials needed to take this course are included. Please Print Out And Carefully Read This Information! Demand for medical office assistants (Medical Office Specialists) will rise 19% by 2010  more...

Medical Office Specialist Training II (With Terminology) ...career in a private medical or dental practice, hospital, or clinic. This is a complete and comprehensive online medical office specialist course that takes 4 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary. Please Print Out And Carefully Read This Information! Demand for medical office assistants (Medical Office  more...

Health Care Reporting and Presentations ...comprehensive course on creating and communicating health care information in a clear, concise presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message? ? How Do I  more...

Overview of Legal Nurse Consulting This course is designed for registered nurses interested in Legal Nurse Consulting. In this introductory course you will examine the necessary skills and knowledge, review various jobs and services and find internet resources for learning and practicing Legal Nurse Consulting.  more...

Legal Nurse Consulting Certificate Program ...study. This course will surely prepare you to begin your career as a Legal Nurse Consultant. This certificate course is formatted for 90 contact hours of self-paced study. Upon completion of the course, participants will be awarded the Certificate in Legal Nurse Consulting. This course is designed to be self-paced. An authoritative text is used and communication with the course instructor is  more...

Technical Writing for the Medical Professional As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. Writing for the medical profession is an exciting and ever-changing field that covers a wide  more...

Choosing a Childcare Provider ...- There are numerous options from which to choose a child care provider, and ita ™s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa ™s needs with the providera ™s capabilities, and assuring that the  more...

Dealing With Violence In The Workplace ...care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal  more...

Guardianship Decisions for Elderly Loved Ones Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea ™s quality of life, and enlisting the support of  more...

Spanish for Health Professionals (Intermediate) Self-Directed ...-level Spanish program for students and practicing health-care professionals. A su salud! promotes Spanish competency in language as well as cultural awareness of the Latino immigrant community through the use of broadcast-quality dramatic video and numerous imaginative interactive exercises. ?A su salud! (To Your Health!) is an exciting and groundbreaking intermediate-level Spanish program  more...

Pharmacy Technician Career Training Program ...ke you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ...he 320 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own  more...

Selling the Way Your Customer Buys ...business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than leaving them  more...

5S TRAINING ...e course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many students take much less time. 5S TRAINING 5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area ? it is a discipline that truly can enable you and your organization to achieve  more...

Shipping with Dry Ice ...nt by air. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions  more...

Forklifts ... introducing responsible patterns of inspection, operator care, operation, load handling precautions, stacking, driving, unloading, and parking. Meant to appeal to everyone who works with or around lift-trucks, this course can insure that everyone in your organization is prepared for the threats that forklifts pose. This course can be taken in a self-directed pace. You can achieve a completed  more...

Personal Protective Equipment ...is needed, what PPE is needed, what it can do, and how to care for it. Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.? Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how  more...

QPRT Suicide Risk Assessment and Training Demonstrate a greater return on investment, develop and maintain formal procedures for increased productivity and consistency, implement methodologies to improve first contact resolution, and manage customer perceptions. Learn to use industry trends to run your organization effectively. This online course is a practical alternative for busy customer support professionals. Managers must master the  more...

AutoCAD 2006 2D ...work includes built environment, urban design, and health care issues. She also has a strong interest in distance education and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning.  more...

AutoCAD 2006 3D ...work includes built environment, urban design, and health care issues. She also has a strong interest in distance education and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning.  more...

QuickBooks Pro 2008 ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to  more...

Coaching For Performance This course helps participants develop a structured approach to coaching. It helps them to recognize good coaching opportunities and plan successful coaching programs. It helps them to prepare and carry out productive coaching sessions and adjust their coaching style to suit the person and the situation. This course can be completed as quickly as you care to. Student is given 90 day access.  more...

Complaints And Angry Customers ... customer. This course can be completed as quickly as you care to. Student is given 90 day access. Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies  more...

CompTIA A+ Essentials and A+ Specialist Certification Training Courses ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTia A+ Essentials and A+ Specialist Certification Training Courses CompTIA`s A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician`s  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...Customer Astonishment: 10 Secrets to World-Class Customer Care. User is given 1 year access to this course. Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business  more...

Demanding Customers ...he future. This course can be completed as quickly as you care to. Student is given 90 day access. Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will  more...

Doing Business in China ...s self-directed course can be completed as quickly as you care to. Doing Business in China In everyday business, it?s more and more common to meet, hold conference calls, and travel overseas. When you?re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In? courses will quickly  more...

Microsoft Certified Application Specialist Office 2007 ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Microsoft Certified Application Specialist Office 2007 The Microsoft Certified Application Specialist (MCAS) credential, part of the Microsoft Business Certification program, identifies specific skills covering the most in-demand 2007  more...

Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online. Microsoft Word 2003 (Levels 1-2-3) Our Word 2003 provides powerful tools for creating and sharing professional documents that anyone with a web browser can view, making it easy for team members to collaborate online.  more...

Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for  more...

Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal  more...

Phlebotomy Technician Career Training ...cal terminology, safety and universal precautions, health care delivery systems, patient relations, anatomy and physiology, and specimen collection. Upon completion, students should be able to demonstrate competence in the theoretical comprehension of phlebotomy techniques. This course will cover the classroom portion only. Labs and externships are not part of the online program. For more  more...

Project Management Professional- (Self Directed) ...nstraints. This course can be completed as quickly as you care to. 90 Day course access is given to the student. Suggested time of completion is 3 weeks. "Project Management Professional" is a course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver  more...

Sales Through Service Skills ...r loyalty. This course can be completed as quickly as you care to. Student is given 90 day access. Sales Through Service Skills Sales through Service Skills equips participants with a process and the communication skills to identify, meet and beat their customers expectations. It will help them through the ?sales through service? process: first contact, explore customer needs, match the  more...

Set Performance Expectations This course will help you see how to identify and set performance standards for your employees ™ jobs, and see how they contribute to objective setting. You will see how to analyze and evaluate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is  more...

Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec nicas) ...ower Tool Standard. Common tool hazards, PPE, proper tool care, selecting right tool and common tool abuse are discussed. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec?nicas) This course provides basic familiarity with OSHA Hand and Power  more...

Strategic Thinking ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. Your  more...

Team Management - Enabling Teams ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and  more...

Team Management - Leading Teams ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader  more...

Team Management - Team Participation ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful  more...

Teams Management - Managing Team Conflict ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team  more...

The Art of Active Listening ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand  more...

Whistleblowing When How and Why ...rnment spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and  more...

Doing Business in India ...s self-directed course can be completed as quickly as you care to. Doing Business in India In everyday business, it?s more and more common to meet, hold conference calls, and travel overseas. When you?re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will  more...

CompTIA A+ 2009 ...ess to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. CompTIA A+ 2009 The A+ certification validates the latest skills needed by today?s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and  more...

Dealing with Customer Complaints ...care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this  more...

Leadership and Teamwork ...rformance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access regardless. Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...y company. This course may be completed as quickly as you care to work through the subject matter. Whether you are a business owner, office manager, HR manager, business professional or green-team project leader who wants to know how to get started with a sustainability program, this comprehensive e-learning course will give you the results you want. How To Adopt Green Practices In  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...scriptionists are vital members of the professional healthcare team. Medical transcriptionists transcribe medical reports to document patients` medical care and condition. Most medical reports are transcribed from audio files recorded by the physician, but a growing number of medical reports are first compiled by speech recognition technology, then edited and corrected by medical  more...

Practical Grant Writing I with Mentor ...nstructor. This course can be completed as quickly as you care to work though each lesson. Practical Grant Writing I What is commonly known as ?grant writing? is in fact a process that also includes research, planning, and collaboration. This course is a step-by-step guide to understanding the essentials of that process. Participants will develop the skills necessary to identify potential  more...

Medical Workforce Spanish ...ents with skills in the Spanish language related to healthcare. Students are also introduced to the culture of the Spanish-speaking world, which prepares the non-Spanish-speaking healthcare professional to provide medical care and attention to Spanish speaking patients in medical office settings. No prior knowledge of Spanish is required. Upon successful completion of this course students will  more...

Certificate in Professional Technical Communication ...l specialize, but just the same it is likely that in ones career you will be called upon to author or edit a particular text. By applying the principles that will be taught, from proposals to magazine articles to user guides and beyond, you can extend your capacity to cover a wide range of projects. Just as importantly, you can gain a broad set of skills that will benefit every project. The  more...

The Health Care Industry Overview Version 2 ...le if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are  more...

Why Customer Driven ...care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the value-added feature that can make or break a product or a  more...

HIPAA Securing Protected Health Information ...strative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare  more...

HIPAA Electronic Health Data Transactions ...fication Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a single set of standards for exchanging electronic data, health care organizations can share health information  more...

The Inbound Call Center ...rovide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the  more...

Career Development Professional Networking ...Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach,  more...

Excellence in Service Communicating With Customers Virtually ...In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To: Identify ways to provide superior telephone service. Identify ways to manage the telephone. Identify ways to effectively use e-mail. Audience: This course is for employees and managers who want to learn the best methods for working  more...

Customer Relationship Mgt eCRM ...supplies. MSI was acquired to contribute to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation  more...

Human Resource Law Family Medical Leave Act ...tion with FMLA. Select health care providers who are qualified to medically certify FMLA leave. Identify the job restoration rules established by FMLA. Identify how an employer can manage FMLA leave to minimize operational disruptions. Select the four guidelines employers can take to  more...

Coaching Building Relationships ...illingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. Learn To Communicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper guidelines. Select the  more...

Managing Change Implementing the Change Process ...ll meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a  more...

HIPAA Privacy Health Care Employees ...Care Employees a ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient information.  more...

HIPPA Security Awareness Part 1 Intro for End Users ...care, insurance, and Business Associate employees who have access to patient records, which are governed under the final Security Rule of HIPAA. This group includes, but is not limited to, admissions, billings and nursing, management, physicians, social workers, case managers and clerks. This course focuses on security issues for patients and their records as defined by the HIPAA standards. It  more...

HIPPA Security Awareness Part 2 Security Safeguards for Practitioners ...urity managers, officers, and practitioners in the health care and insurance industries as well as managers whose organizations are Business Associates. It teaches the same basic principles of HIPAA but the emphasis now shifts from healthcare end users to those who manage and practice in the health care and insurance industries. Learn To To identify key areas  more...

Telephone Skills Handling Difficult Calls ... Portray a good corporate image. Implement customer care. Manage and deal with difficult calls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Service Teams and Service Stars ...nce of being a little "self-serving." You are much better caretakers if you practice taking care of yourself. After looking at individual excellence, you will look inside the workings of a championship team, a group that has the know-how to deliver knock-your-socks-off service. But beware of team issues that can destroy your levels of service. You will examine the pitfalls of attitudes that can  more...

OSHA 30 Hour for General Industry - Online Training ... Workers - Industries include but not limited to: Health Care, Manufacturing, Warehousing, Distribution, Retail, Oil and Gas The OSHA Thirty Hour General Industry Training course has been reviewed and accepted by OSHA for online distribution. Course Description: This course covers 24 training modules. These modules are either one, two, or three hours in length, with  more...

OSHA 10 Hour for General Industry - Online OSHA Outreach Training ... Workers - Industries include but not limited to: Health Care, Manufacturing, Warehousing, Distribution, Retail, Oil and Gas Course Outline: a Orientation a Module 1: Introduction to OSHA and the OSH Act a Module 2: Walking & Working Surfaces a Module 3: Emergency Action Plan a Module 4: Hazardous Materials a Module 5: Personal Protective Equipment a Module 6: Machine  more...

Personal Protective Equipment for General Industry ...employees with knowledge concerning the proper selection, care and use of Personal Protective Equipment (PPE). Students will be informed of the OSHA requirements for PPE compliance in the workplace. Learning Objectives: * Describe the role of PPE in controlling exposure to hazards in the workplace. * Identify parts of the body most vulnerable to injury, name hazards associated with  more...

Walking and Working Surfaces ...Learn the minimum requirements for dock-boards and proper care and use of portable ladders - Discuss general scaffolding requirements TOPICS COVERED: - Introduction - General Requirements - Guarding Floor and Wall Openings and Holes - Stairs - Ladders - Scaffolds - Summary COST: $20. 00 SEAT TIME: This course has been approved for 1  more...

Workplace Violence Cost: $20. 00 Duration: 1 Hour Enrollment: http://bit. ly/ aQIxpB Approximately 2 million men and women are victims of workplace crimes annually in the US. These crimes take many forms from harassment, verbal and written abuse, bullying, or in the worse case scenario, murder. This online course attempts to highlight the problems of violence in the workplace. It identifies the various  more...

Wound Care in Todays Healthcare Environment ...care is a complex and challenging area of nursing care. And yet, todaya ™s nurses face these skin complications on an almost daily basis in almost every healthcare setting. This instructional course has been designed for nurses providing care to patients with, or at risk for wounds. There are numerous factors that increase onea ™s risk of a difficult-to-treat wound. With an aging  more...

Tracheostomy Care for the Sub-Acute Care Setting ...care payment made in 2010, are leading to an influx of patients with tracheostomy and those who are ventilator dependent into sub-acute skilled nursing facilities. Health care reform will further influence this trend and reimbursement will depend on quality care and positive outcomes. This course is for practitioners and facilities who want to be proactive in being able to meet the demand and  more...

Infection Prevention and Control in Long-Term Care ...care facility (LTCF) setting where residents are encouraged to be ambulatory and actively participate in group activities can be challenging. This course provides an overview of the risks of infection in the LTCF and reviews specific infections that may occur and prevention measures. In addition, the components of a successful Infection Control Program are presented, including surveillance and  more...

Goal Zero Catheter Related Blood Stream Infections ...n managing central lines, in both hospitals and long term care facilities. This education is expected to be completed upon hire, annually thereafter, and when involvement in these procedures is added to an individuala ™s job responsibilities. State Boards of Nursing have varying positions on the role of the LPN/ LVN in the administration of infusion therapy. A link to each state board  more...

Current Practices in the Management of Central Lines ...ional knowledge to the licensed nurse responsible for the care of patients with central venous access devices. Ever changing technologies and the evolution of the licensed nursea ™s role in the management of central lines requires up to date knowledge of changes in techniques, equipment and devices in use today. This course contains current practices for best patient outcomes and provides  more...