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Guardianship Decisions for Elderly Loved Ones on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of more...
Choosing a Childcare Provider on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the child receives more...
Dealing With Violence In The Workplace on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal more...
Pharmacy Technician Career Training Program on-line e-learning cbt (computer based)study at homecourseware ...ke you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist more...
OSHA 8-Hour Hazwoper Refresher on-line e-learning cbt (computer based)study at homecoursewareSelf Directed The goal of this OSHA mandated training is to provide personnel involved with the clean-up of hazardous waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a more...
Hazard Communication HazCom on-line e-learning cbt (computer based)study at homecoursewareSelf Directed To protect those workers exposed to hazardous chemicals in all industrial sectors, the Federal Government established the OSHA Hazard Communication Standard (HCS), also known as the a right to knowa law. This standard is based on a simple concept: that employees have both a need and a right to know the hazards and the identities of the chemicals they are exposed to when working. This course is more...
Rx Success Complete Guide to Medical Math for the Health Care Professional Crane on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...he 320 page Complete Guide to Medical Math for the Health Care Professional (Crane) is simply the best manual to master Medical Calculations! The Topic - After reading each topic introduction you will understand each skill and how to recognize those specific types of problems. Sample Problems - Sample problems are worked out step-by-step for you to use as guidelines when performing your own more...
Safety Director Program OSHA Emphasis on-line e-learning cbt (computer based)study at homecourseware This course is aimed at new or inexperienced company safety directors. The course will help those safety directors master the essentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. more...
Hazardous Waste Management and Shipping for Environmental Professionals on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how more...
Laboratory Audit Essentials on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...d quality. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Note that we have set a 90 day access period to the course with further extensions more...
Shipping Infectious Substances IATA and DOT on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course covers the fundamentals of shipping hazardous materials, with an emphasis on infectious substances. Our 7 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49 more...
Health Care Reporting and Presentations on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This is a complete and comprehensive course on creating and communicating health care information in a clear, concise presentation form. more...
Overview of Legal Nurse Consulting on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This course is designed for registered nurses interested in Legal Nurse Consultingmore...
Legal Nurse Consulting Certificate Program on-line e-learning cbt (computer based)study at homecourseware This program prepares students to practice as Legal Nurse Consultants. It is a 16 week course of study. Upon completion, students are eligible to receive Certification from the American College of Legal Nurse Consulting. This course is 90 contact hours of study. more...
Technical Writing for the Medical Professional on-line e-learning cbt (computer based)study at homecourseware As a medical professional, you may be called upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials. more...
From Serebra Learning Corporation
Customer Service : Why Care for Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...
Customer Service : Who are your Customers? on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...
Customer Service : CARE Brain-teasers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an more...
Writing Skills : Writing Business Letters on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for wording and structuring business letters and on shaping powerful paragraphs. Whether more...
Writing Skills : Writing Long Documents on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for outlining and structuring longer documents and for creating that vital executive more...
Writing Skills : Editing your Writing on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will outline the value of spending quality edit time and give you practical tips and hints for editing objectively and more...
Writing Skills : Simple, Powerful English on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd vClear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will help you choose simple, powerful words that make your message crystal clear. Whether you're writing to take care more...
Writing Skills : Introduction to Clear Layout on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating documents that are attractive, to-the-point and easy to read. Whether you're more...
Writing Skills: Writing Direct Mail on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're more...
Writing Skills : Writing to Complain on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course gives you a step by step guide to writing concise and effective complaint letters that get results. It looks in detail at the importance of addressing your letter to the correct person, stating your complaint clearly and succinctly; what more...
Writing Skills : Resolving Written Complaints on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for replying to written complaints assertively, to win the customer back onto your side more...
Writing Skills : Inter-Office Communications on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints on creating concise, powerful memos, emails and other inter-office communications that more...
Writing Skills : Credit Control Letters on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will give you tips and hints for writing credit control letters that work - that get your company's money back without more...
Getting Ready to Write on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course lays the groundwork for solid persuasive writing. It explores the pros and cons of different methods of communication and helps you make the best choice. It will help you set your objective and gives tips on how to identify the best tone for more...
Customer Service : CARE for your Customers on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the more...
Health and Safety on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Adopting safe and healthy practices at work makes good business sense. An unsafe, unhealthy work environment is dangerous, unpleasant and unproductive. It is important that employees should be aware that is their duty to: Take reasonable care for the health and safety of themselves and the people who may be affected by what they do and don't do. Comply with health and safety regulations more...
Putting Customers First on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty. more...
Effective Email Series: Send the Right Message on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd The speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click" more...
The Health Care Industry Overview Version 2 on-line e-learning cbt (computer based) ...le if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are more...
The Inbound Call Center on-line e-learning cbt (computer based) ...rovide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business center; understand the value of linking with the rest of the organization; and employ methods to give customers the more...
The Customer Service Agent in Action on-line e-learning cbt (computer based) There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the more...
Six Sigma and the Corporate Enterprise on-line e-learning cbt (computer based) ...tions for Six Sigma in manufacturing, service, and health care industries. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in implementing a Six more...
HIPAA Electronic Health Data Transactions on-line e-learning cbt (computer based) ...fication Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a single set of standards for exchanging electronic data, health care organizations can share health information more...
HIPAA Securing Protected Health Information on-line e-learning cbt (computer based) ...strative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare more...
First Aid--Basic on-line e-learning cbt (computer based) ...care for victims of injuries or sudden illness, before professional medical treatment is available. It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the more...
Hearing Conservation on-line e-learning cbt (computer based) ...nservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe the effects of noise on hearing discuss the components of OSHA's Hearing Conservation Program; noise monitoring, hearing tests, training, hearing protection specify the proper selection, more...
Ladder and Scaffolding Safety on-line e-learning cbt (computer based) This one-hour course is designed to train employees to recognize the hazards associated with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the types of portable ladders and their more...
Ladder Safety on-line e-learning cbt (computer based) This course provides information about the safe use of portable and fixed ladders. The intent of the course is to provide the learner with information about the hazards involved with the use of ladders and control methods that will greatly reduce these hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify hazards related to more...
Excellence in Service - Communicating with Customers Virtually on-line e-learning cbt (computer based) In Excellence in Service: Communicating with Customers Virtually you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...
HIPAA Portability on-line e-learning cbt (computer based) ... standards for the portability and availability of health care including standards for nondiscrimination Medicare and Medicaid fraud and abuse and the electronic transmission of health care information. ACCREDITATION BY HRCI This program has been approved for 1.75 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more...
Customer Care: The Value of Customer Care on-line e-learning cbt (computer based) Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy more...
Customer Care: You Make the Difference on-line e-learning cbt (computer based) ...Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care more...
Customer Care: Who is the Customer? on-line e-learning cbt (computer based) ...Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids more...
Excelling at Customer Care: Customers Define Success on-line e-learning cbt (computer based) ...Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that customers can have in more...
Excelling at Customer Care: Recognize Critical Moments on-line e-learning cbt (computer based) Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's more...
Excelling at Customer Care: Increase Sales via Service on-line e-learning cbt (computer based) ...Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful toolkit of practical more...
Communicating with Customers: Service Face to Face on-line e-learning cbt (computer based) Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful more...
Communicating with Customers: Service via the Telephone on-line e-learning cbt (computer based) Communicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care more...
Communicating with Customers: Service via the Internet on-line e-learning cbt (computer based) Communicating with Customers: Service via the Internet is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of the Internet for customer care and identify the guidelines for successful use of e-mail. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for more...
Rising to the Customer Challenge: Turn Complaints into Delight on-line e-learning cbt (computer based) Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's more...
Rising to the Customer Challenge: Engage Difficult Customers on-line e-learning cbt (computer based) Rising to the Customer Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care more...
HIPAA Privacy and Healthcare Employees on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In a HIPAA Privacy and Health Care Employeesa you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA as well as the concepts of administrative simplification covered entities and how HIPAA training impacts the health care workforce and those in their care.  more...
Coaching: Building Relationships on-line e-learning cbt (computer based) In Coaching: Building Relationships you will learn how to establish a coaching relationship with your employees evaluate employees' personality types and detect morale-building motivators. In addition you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your more...
From Child Care Lounge
Positive Discipline Online Course on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both novice and experienced child care providers who care for preschool age children. Participants will learn to identify common misbehaviors and how to prevent them; they will learn the goals and guidelines of positive discipline and design a list of preschool classroom rules. Participants will also be actively involved in applying positive discipline more...
Using Books and Stories with Young Children Online Course on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both novice and experienced child care providers who care for preschool age children. Participants will learn to use books and literature with young children. Participants will also be actively involved in applying skills in choosing books and reading to young children. more...
Proud to Be a Professional! on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed for both child care providers and leaders. Participants will explore the meaning of professionalism while expanding their own growth as a professional. Learn how to influence public perception and make a difference! more...
The Anti-bias Approach Online Class on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar Description- This training is designed to guide teachers and child care providers in implementing an anti-bias, multicultural approach in the class or program. This class will help them meet standards set by state quality iniatives and accreditation programs. more...
The Infant and Toddler Care Online Class on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar ...is designed for both novice and experienced providers who care for infants and/or young toddlers. In light of current research pointing to the importance of the first three years of development, many providers and early childhood teachers are questioning what should be happening in an infant and toddler care program. Quality child care programs recognize that such care is much more than just more...
Preschool Science Wonder and Discovery Online Class on-line e-learning cbt (computer based)study at homeself directedworkshop / seminar ...on- This training is designed to guide teachers and child care providers in implementing science curricular activities and learning into the preschool program You do not have to have a degree in biology or own chemistry set to help young children in your early childhood program learn about science. The rudiments of a science curriculum start with the child and the world around them. This online more...
From 123-CBT Computer Based Training
Career Development Professional Networking on-line e-learning cbt (computer based)cd rom ...Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, more...
Excellence in Service Communicating With Customers Virtually on-line e-learning cbt (computer based)cd rom ...In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To: Identify ways to provide superior telephone service. Identify ways to manage the telephone. Identify ways to effectively use e-mail. Audience: This course is for employees and managers who want to learn the best methods for working more...
Customer Relationship Mgt eCRM on-line e-learning cbt (computer based)cd rom ...supplies. MSI was acquired to contribute to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation more...
Human Resource Law Family Medical Leave Act on-line e-learning cbt (computer based)cd rom ...tion with FMLA. Select health care providers who are qualified to medically certify FMLA leave. Identify the job restoration rules established by FMLA. Identify how an employer can manage FMLA leave to minimize operational disruptions. Select the four guidelines employers can take to more...
Coaching Building Relationships on-line e-learning cbt (computer based)cd rom ...illingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. Learn To Communicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper guidelines. Select the more...
Managing Change Implementing the Change Process on-line e-learning cbt (computer based)cd rom ...ll meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a a s Database Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a more...
HIPAA Privacy Health Care Employees on-line e-learning cbt (computer based)cd rom ...Care Employees a you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient information. more...
HIPPA Security Awareness Part 1 Intro for End Users on-line e-learning cbt (computer based)cd rom ...care, insurance, and Business Associate employees who have access to patient records, which are governed under the final Security Rule of HIPAA. This group includes, but is not limited to, admissions, billings and nursing, management, physicians, social workers, case managers and clerks. This course focuses on security issues for patients and their records as defined by the HIPAA standards. It more...
HIPPA Security Awareness Part 2 Security Safeguards for Practitioners on-line e-learning cbt (computer based)cd rom ...urity managers, officers, and practitioners in the health care and insurance industries as well as managers whose organizations are Business Associates. It teaches the same basic principles of HIPAA but the emphasis now shifts from healthcare end users to those who manage and practice in the health care and insurance industries. Learn To To identify key areas more...
Telephone Skills Handling Difficult Calls on-line e-learning cbt (computer based)cd rom ... Portray a good corporate image. Implement customer care. Manage and deal with difficult calls. Increase call time efficiency. Audience All front-line managers, supervisors, salespeople, and front-line administrative staff. Anyone who uses the phone professionally. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs more...
From Training Link Education S.E.A
Kitchen (Hygiene) Skills on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of more...
Kitchen (Stores) Skills on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Catering (Cook/Chill) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Preparation for a Career in the Guest Services Industry on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Basic Skills for the Guest Services Industry on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Training Induction Skills for Guest Services Industries on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Guest Services Computer Skills on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Accommodation (Bedroom) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
General Cleaning of Guest Accommodation on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Accommodation (Housekeeping) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Accommodation (Laundry) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Accommodation (Self-Catering) Services on-line e-learning cbt (computer based)study at home Aim: To develop the student s knowledge and understanding of selected skills in providing services to guests and clients. Target Audience: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Diploma in Child Psychology on-line e-learning cbt (computer based)study at home Aim: The objectives of the course are to: - Develop an awareness of psychological approaches to the understanding of child development - Develop a recognition of the application of developmental psychology to certain aspects of child care and education - Create an awareness of different methodological approaches to psychological investigation - Develop a range of skills in using psychological more...
Diploma in Child Day Care on-line e-learning cbt (computer based)study at home Aim: During the course students will study a range of topics which develop an understanding of the needs of children, organising activities and the regulatory and administrative functions of day care. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Child Day Care. No prior knowledge is required. more...
Certificate in Effective Customer Care on-line e-learning cbt (computer based)study at home Aim: The objectives of the course are to:Develop customer care skills, forpeople working in a wide range of sectors and occupations. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required. more...
Certificate in Airline & Airport Customer Care on-line e-learning cbt (computer based)study at home ... industry Identify the value of providing good customer care and standards expected Demonstrate an understanding of good communication skills Describe how to create a positive impression with passengers Introduce passenger problem solving techniques Display a product knowledge of the airline industry Identify key components of customer care Target Audience: This programme is more...
Certificate In Catering Operations on-line e-learning cbt (computer based)study at home Content: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most more...
Food Service on-line e-learning cbt (computer based)study at home Content: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most more...
Bar Service on-line e-learning cbt (computer based)study at home Content: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most more...
Beverage Service on-line e-learning cbt (computer based)study at home This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Functions Supervision on-line e-learning cbt (computer based)study at home This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Front of House (Services) on-line e-learning cbt (computer based)study at home This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Front of House (Administration) on-line e-learning cbt (computer based)study at home This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Certificate in Customer Relations on-line e-learning cbt (computer based)study at home Aim: To create good customer relations through telephone contact, face to face discussions and in receiving visitors and guests. Target Audience: People who provide customer contact through meetings & telephone calls and who receive visitors and guests. more...
Certificate in Residential Home Management on-line e-learning cbt (computer based)study at home Aim: To provide a broad understanding of the theory and practice of managing a residential or care home to high standards. Target Audience: This programme is designed for people responsible for managing residential and care homes and for shift supervisors. Students are people wishing to set and maintain high standards of care and employ good practice in the management of resources. more...
Certificate in Delivering Good Service on-line e-learning cbt (computer based)study at home Aim: To promote good practice in the provision of service to internal and external customers, and to develop skills in adopting ongoing quality improvements to provide better service levels Target Audience: All people who provide a service to customers [internal and external] and who wish to maintain and improve the service which they provide. more...
From ProTrain Online
Medical Transcription Comprehensive on-line e-learning cbt (computer based)study at homeself directed ...ping requires massive amounts of records, and the quality care issues continue to drive the record volume and the professional management requirements. This self-paced comprehensive and highly interactive transcription program is in full color, enhancing the anatomical illustrations presented and making learning fun and easy. The book and practice software create a simulation approach, giving more...
From Canadian Centre for Professional Development
Customer Service on-line e-learning cbt (computer based) Many great Customer service programs: Quality service.. First time, Every time, Customer Service for those in Retail, Excellence for Leaders and Managers, Essence of caring for Health Care, Five Star Service for Hospitality Managers, Five Star Service for Hospitality Employees, Expanding Customer Service for Community Banks more...
From Backup Training Corporation
Tactical Lifesaver on-line e-learning cbt (computer based)cd rom The primary goal of the Tactical Lifesaver course is to improve the survivability of accidental and non-accidental life-threatening injuries encountered by law enforcement and corrections officers with a secondary goal of decreasing the liability for the Tactical Lifesaver ( 4-hour Course ) Instructor Info The primary goal of the Tactical Lifesaver course is to improve the survivability of more...
From The Virtual Training Company
Sony Vegas 6 on-line e-learning cbt (computer based) ...s native real-time SD, DV, and HDV editing. Vegas doesn't care what format your video or audio is in. If you can capture it or record it, you can place it on the timeline and Vegas will take care of the rest. Add unrivaled audio tools, a sensible, visual approach to digital production, outrageous power and lightning speed, and you get productivity to the MAX with this elegant, efficient digital more...
From Summ it up
Make your customers happy and increase sales on-line e-learning cbt (computer based) Workshop shows how to use customer service as an Unique Selling Point for small businesses to help them be different from their competition and to help them have a conmpetative advantage over bigger competition. more...