Instructor Led Cargo Training in Nigeria
Cargo Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Dhaewood Aviation Business School
Airlines Ground Operations Management
...Management, Airport Customer Service, Airport Operations, Cargo Customer Service, Cargo Marketing, Introduction to Air Transportation, Introduction to the Airline Industry, IATA Global Distribution Systems Fares and Ticketing Course, IATA Travel and Tourism Training-Travel Agents'Marketing Course, IATA Travel and Tourism Training Programme-Level 3: Stepping into Management, ,IATA/ UFTAA Travel
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Airline Customer Service
...affic, operations, baggage service and information desks
cargo reservations and receiving
Public relations and sales support personnel
Flight attendants
Course Content
Better standard of customer service
Communication skills
Customer contact techniques
Social styles
Dealing with complaints
Managing stress
Note:
Chapters include review questions, discussion questions and a
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