Instructor Led Case Training in Egypt

AT&T Certificate for Call Center Team Leaders ...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.  more...

AT&T Certification for Supervisors ...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.  more...

AT&T Certification for Managers ...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.  more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they  more...

Business Ethics for the Office ...ical quandary. Best of all, wea ™ll look at a lot of case studies so that you can practice making decisions in a safe environment. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Understand the difference between ethics and morals. Understand the value of ethics. Identify some of your values and moral principles. Be familiar with  more...

Advanced Writing Skills ...ats. You can also become more skilled at writing business cases, proposals and reports, and learn a bit more about e-mail etiquette. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Discuss your writing challenges. Learn how to make your writing clear, concise, and correct. Improve sentence construction and paragraph development. Identify  more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then  more...

AT&T Certificate for Call Center Team Leaders ... is no better program. The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team  more...

AT&T College of Call Center Excellence For Agents ...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center  more...

Strategic Brand Management Market Behavior Brand Management Brand Strategy Performance Measurement Case Studies / Projects  more...

Preparing Emergency Management and Disaster Recovery Plans for Different Establishments ...ctive is to avoid future accidents and minimize losses in case of emergencies. It is essential for business owners and corporations to protect their financial interests and workers. Therefore a crucial need for preparing potential emergency and crisis management plans has emerged. This has become even more essential in the present security circumstances, which require companies to train their  more...