Instructor Led Case Training in Egypt - Training Resources
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Upcoming Case Training Classes
| Title | Start Date | City | State | Country |
| Strategic Brand Management | ||||
| Sunday, December 20, 2009 - [Register] | Cairo | AL | Egypt | |
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Contacts Plus
AT&T Certificate for Call Center Team Leaders
... is no better program.
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team
more...
... is no better program.
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team
more...
AT&T Certification for Managers
...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
more...
AT&T Certification for Supervisors
...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
more...
AT&T Certificate for Call Center Team Leaders
...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
more...
...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
more...
AT&T College of Call Center Excellence For Agents
...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center
more...
...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center
more...
From SETTEC
Preparing Emergency Management and Disaster Recovery Plans for Different Establishments
...ctive is to avoid future accidents and minimize losses in case of emergencies. It is essential for business owners and corporations to protect their financial interests and workers. Therefore a crucial need for preparing potential emergency and crisis management plans has emerged. This has become even more essential in the present security circumstances, which require companies to train their
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...ctive is to avoid future accidents and minimize losses in case of emergencies. It is essential for business owners and corporations to protect their financial interests and workers. Therefore a crucial need for preparing potential emergency and crisis management plans has emerged. This has become even more essential in the present security circumstances, which require companies to train their
more...
Strategic Brand Management
Market Behavior
Brand Management
Brand Strategy
Performance Measurement
Case Studies / Projects
more...
Market Behavior
Brand Management
Brand Strategy
Performance Measurement
Case Studies / Projects
more...
From XTrack Egypt
Problems and desicions
This course is designed for middle management. It identifies problems and its solving skills. It also helps them to identify the different desicion making styles and hidden traps.
Program content:
*Problem definition and analysis. *Problem solving skills and styles.
*Decision making process and styles. *Decision matrix tree.
*Hidden trap. *Real problem case study workshops.
*S & M action plan
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Advanced management
this course provides practical tools for better recruitment, motivation and general people management. It also highlights the manager's role in developing his people through coaching and performance management. It allows managers to adopt an implementable strategy when preparing their action plans.
Program contents:
*Role of management. *Types of management & individual profile.
*Recruitment
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First time managers
This program is designed for all first time managers, specially those who deal with sales people. it identifies different subordinates potential, motives & helps them to develop trust and strong relation with them through coaching.
Upon completion, managers will be able to produce their annual plan to coach & develop their subordinates.
Program contents:
*overview on management
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Time management
The program helps participants better organize their tasks , and get maximum use of time for higher productivity.
Program contents:
*Managing different priorities.
*Time management styles and their preferences.
*Behaviors in the time management. *KPIs and time management.
*Time wasters, and how to handles.*Case study.
*S&M Action plan.
more...
Effective Negotiation
The program helps participants to assess their own negotiation style learn to use a range of negotiation skills to be more effective in negotiations with one or more buyers. In addition, it teaches a range of tactics often used by buyers to use aganist the sellers.
Program contents:
*Negotiation styles analysis.*Negotitian skills & qualities.
*Preparing & conducting negotiation session.*Buyers
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From Persona International
In-House Freelance Soft Skills Trainers Development Program
...aining methods, including lecturettes, group discussions, case studies, problem solving exercises, and visual aids to give all participants the best opportunities for learning.
a Level 3 a Certified Master Trainer- Inscape Everything DiSC Trainer Certification
The First International, Specialized Soft Skills Trainers Certification in the Middle East.
The Inscape Certified
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