Instructor Led Case Training in County Antrim, uk

Managing Excellent Customer Service ...are balance sheet Customer service strategies that work: Case Studies Aligning customer service strategy with a business strategy The five dimensions of service quality - Tangibles - Reliability - Responsiveness - Assurance - Empathy Ongoing measurement and monitoring to support E-CRM and related technologies How to manage and monitor complaints Leading improvement and initiatives t  more...

Training for PAs ...ion led examples combined with a variety of exercises and case studies. This programme is an excellent platform to help PAs succeed in their demanding role. Contents: There are a variety of modules that are included within this programme, including; Principals of Managing People The Elements of Management The Skills Needed The Need for Planning Why Plan? 7 Steps of Effective  more...

OHSAS Lead Auditor Training Course ...s a practically based series of sessions using tutorials, case studies, interactive workshops and open forum discussions culminating with an examination. The practical emphasis of the course and the high tutor to attendee contact hours provide a unique opportunity for a substantial degree of individual guidance and training. Included within the course are: - The OH&S Standards (OHSAS 18001,  more...

Managing Contractors ...management control over their activities. This is not the case. Health & safety law requires the client organisation to have some responsibility for contractor's activities. Should an accident ever occur at your premises involving a contractor, then questions will be asked of you, the contractor and the contractors' employer regarding how their activities were managed. This comprehensive  more...

Absence Management Course Objectives: This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of: How to measure poor attendance Calculating the costs of poor attendance Introducing and implementing 'Return to work' interviews Developing  more...