Instructor Led Case Studies Training - Training Resources

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are  more...

Building Business Relationships as a Community Banker Increase market share by bringing in new business customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an  more...

Environmental Site Assessment and Remediation This seminar provides information on contaminated site assessment & remediation. It focuses on cost effective approaches, methodologies, & technologies. Case studies, which are included & distributed as part of the seminar, are based on real projects..  more...

Basic Concepts Energy Demand and Economics of HVAC Systems Mastering the fundamentals and basic concepts of HVAC is necessary for individuals involved in the design, operation, and maintenance of HVAC systems. This course provides an understanding of the basic concepts of HVAC systems covering fundamentals of refrigeration, heat transfer, and psychometrics, HVAC equipment and system selection, comfort, cooling and heating load calculations, design of air  more...

*Saving Land Development Approval Time By Analyzing Traffic Impact Development or redevelopment of any parcel of land creates changes in traffic patterns on streets providing access to the development. This course discusses techniques for estimating the magnitudes of these changes and methods of measuring their impact on existing traffic operation. In many cases, existing streets and intersections have sufficient capacity to accommodate increased traffic  more...

*Soil And Groundwater Remediation Technologies The environmental condition of property is an important issue in real estate transactions and development. In view of the environmental liabilities for contaminated soil and groundwater, regulatory non compliance, and buried wastes it is necessary to have the knowledge of practical and proven remediation technologies most often used at contaminated sites. In this two day intensive course, for  more...

Agile Project ManagementCertified ScrumMaster Training Guide a team, a project, or an organization into a process of rapid delivery of valuable results. Exercises, case studies & examples are used to develop the knowledge & skills to make the shift from traditional management practices to Agile practices  more...

Risk Assessment Of Contaminated Sites Conceptual Site Model (CSM) development will be discussed in detail. Risk calculation formula are presented for carcinogens & non-carcinogens. Case studies & risk calculations enhance the understanding and use of these risk assessment aspects.  more...

The Intrapreneur Engineer - An Employee Involvement Workshop Through lecture, individual & group discussion, team case studies, experiential learning, this workshop highlights the unique characteristics, processes, roles &responsibilities of various project team members in an intrapreneurial project environment  more...

Modelling Air Emissions For Compliance - A Hands-on Workshop This workshop uses a hands-on approach to look at the newest family of environmental models. The approach will be very practical and will include a number of case studies and a hands-on workshop for use of the models.  more...

Fundamentals of Capital Project Cost Control- EPIC Using, case studies, exercises & discussion, this seminar will address the fundamentals of project cost control including project life cycle, project development, planning, scoping, estimating, risk analysis, procurement, earned value analysis, & more.  more...

Reverse Osmosis Technology - A Practical Course This course is practically oriented, with a half-day Workshop on the 3rd day where participants will be able to apply their newly acquired knowledge through the review of real-life case studies.  more...

Contract Management Principles and Practices Get an overview of all phases of contracting, from requirements development to closeout. See how incentive can be used to improve contract results. Lectures are combined with case studies, exercise & negotiation role-playing to maximize the experience.  more...

Fluid Flow and Mixing for Heat Transfer Fluid flow, mixing and heat exchange are both common and critical to most process plants. Successful operation of the equipment depends on a number of important actions being properly addressed. The course will introduce new concepts and approaches through actual case studies, which will enable you to successfully implement new ideas. The focus is on methods for hands-on analysis and design.  more...

Interpretation and Enforcement of Construction Contracts for Industrial Plants ...ction contracting process to stave off failure. Using, case studies, exercises and discussion, this seminar will address developing, managing, and interpretation of construction contracts in industrial applications including project life cycle, risk analysis, developing tender documents, contract first principals, tendering contracts, types of contracts, RFQa s, bidding, contract language,  more...

Planning for Succession In this dynamic three-hour workshop, participants will learn about the various factors used to assess the value of their practice, review available choices for succession planning, and study strategies for building value into their professional services firm. Topics include: * What will the market look like when you retire? * Assessing the value of your practice: assets and goodwill *  more...

Designing Temporary Structures For Vertical Construction The collapse of a temporary structure during construction involves a high risk of serious injuries, deaths and substantial property loss. Clearly the design of such structures is a critical function. In this intensive two-day seminar, you will learn about the essential elements of design and construction of temporary structures. In particular, you will focus on scaffolding, formwork and shoring  more...

Grounding and Bonding of Electrical Systems 2 Days There is more that is not understood than what is understood about grounding and bonding of electrical systems. This seminar will emphasize both theory and practice so that you will have a firm foundation of knowledge when you begin your next design or construction project, or when you next encounter problems in your electrical system which must be corrected for safety, operational or power  more...

Accessibility Fundamentals Website accessibility has become a major issue for web designers and developers. Websites designed without taking accessibility into consideration exclude certain sectors of the population and limit your customer base. This course at Harlequin Training (or run at your offices) will enable you to ensure your site conforms to the WAI (W3C) Content Accessibility Guidelines.  more...

Survive the Recession 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as anecdotal feedback > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: a Background : why we have a recession a Future Scanning a Scenario  more...

Management Accounting 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > The History of Management Accounting > The Difference between MA and  more...

Employee Performance Improvement 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Why competency models are important Organizations worldwide, both private and public, are rapidly discovering that stakeholders such  more...

Balanced Scorecard 2 Days The purpose of this seminar is to: > Communicate the concepts of The Balanced Scorecard (BSC) > Equip the participants with fundamental BSC development skills > Explain how to assess the best approach to BSC design and implementation in different organizations The training covers topics such as: > The Planning Cycle > Corporate Strategy Development and Communication > Strategy Maps >  more...

Accounting for Non-Accountants 1 Day The purpose of this seminar is to: > Communicate the concepts of Accountancy > Equip the participants with fundamental Accounting analysis skills > Explain how to assess the best approach to Management Accounting solution design and implementation in different organizations The training covers topics such as: > The history of Accounting: Single Entry, Double Entry > Commercial Law and  more...

Business Process Reengineering 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Profiling the customer > Determining anomalies in worker roles &  more...

Corporate Recovery Workshop 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Corporate Recovery background > How are sick companies to be managed >  more...

Customer Relationship Management 1 Day ...scription of the theory > Reinforcement of the theory by case studies >Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Attitude of sales personnel > Communication > Problem Solving > Service  more...

Intellectual Capital Management 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Intellectual Capital versus Financial Capital > A model for measuring  more...

Business Planning Workshop 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > The role of Scenario Planning > Vision, Mission, Values, Core Competencies,  more...

Human Resources Scorecard 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Historical Background to HRS > HR as a Strategic Partner > Measuring HRa  more...

IT Project Management 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games, particularly in those areas involving team management > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Creating the business  more...

Key Performance Indicators 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games, particularly in those areas involving team management > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Traditional  more...

Scenario Planning 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > What are Scenario Thinking and Scenario Planning, and the role they play in  more...

Project Management 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > The History of Project Management > Critical Path Analysis - Project  more...

Solution Selling 2 Day ...scription of the theory > Reinforcement of the theory by case studies > of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Who uses Solution Selling? - for example, IBM and Microsoft > Market segmentation >  more...

Strategic Alliances 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > The History and Background of Strategic Alliances > The Link to Scenario  more...

Government KPI Management 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > The development of Key Performance Indicators in Government > Typical KPIs  more...

Corporate Social Responsibility Worshop 1 Day ...scription of the theory > Reinforcement of the theory by case studies > of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Historical Background to CSR > Stakeholder engagement, relationships and issues >  more...

Leadership 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > The History of Leadership Development > Management and Leadership >  more...

Innovation Techniques Workshop 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > The History and Background of Innovation in Corporations > The Need for  more...

Change Management Workshop 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Benefits of change management > Why change management initiatives can fail  more...

Chairmanship of Meetings 1 Day ...Description of the theory Reinforcement of the theory by case studies Involvement of the participants by techniques such as role play and games Reinforcement of the learning by techniques such as mini-quiz Resolution of queries by question-and-answer Training content The training covers topics such as: > Rentona s rules for meeting management (Australia) > Robertsa rules for  more...

Strategic Planning 2 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > The History and Background of Strategic Planning in Corporations > Portera  more...

ISO Quality Workshop 3 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content > ISO 10015 covers the development, implementation, maintenance and improvement of strategies and systems for  more...

Human Resources Alignment with Strategy 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Benefits of HR Alignment > Individual competency development > Individual  more...

Employee Performance Measurement 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Performance measurement as a motivator > Different performance measurement  more...

Corporate Governance Workshop 3 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Governance Principles > Regulatory Environments affecting CG > Corporate  more...

Corporate Finance Workshop 3 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > Historical Background to SCF > The Cost of Capital > Sources of Value >  more...

Activity Based Costing Workshop 1 Day ...scription of the theory > Reinforcement of the theory by case studies > Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training content The training covers topics such as: > What is ABC and what role does it play in business management > Where does  more...

Business Intelligence 2 Days ...scription of the theory > Reinforcement of the theory by case studies >Involvement of the participants by techniques such as role play and games > Reinforcement of the learning by techniques such as mini-quiz > Resolution of queries by question-and-answer Training Content The training covers topics such as: >The business needs addressed by BI: # Early warning of changes in  more...

360 Degree Feedback 1 Day The purpose of this seminar is to: > Communicate the benefits and techniques of 360 degree feedback (df) as a skill > Equip the participants with fundamental 360 df skills > Explain how to tailor the 360 df methodology to organizational requirements The training covers topics such as: > Benefits of 360 df > Why 360 df initiatives can fail > Common 360 df content > How to link 360 df to  more...

Object Oriented Analysis & Design with UML ...) is presented in detail and is used in the exercises and case studies. Practical aspects of project management and implementation are presented from the perspective of experienced object system designers. Special emphasis is given to the use of object patterns in developing software systems. The students apply their skills in labs that are mini design sessions, during which the instructor  more...

Over View of Geometric Dimensioning Tolerancing In this one day over view of Geometric Dimensioning & Tolerancing training course focus will be on GD&T terminology, definitions, representation of GD&T tolerances in engineering drawings and their proper interpretation. Though practical examples, case studies, inspection methods and advanced concepts are not covered, this course gives very good introduction to the subject to all those who are  more...

DISC Certification Training ...ar updates including a monthly newsletter, which includes case studies and offers advice on the many ways you can utilise Extended DISC tools. Extended DISC , is like no other DISC based system youa ve ever seen before. It is extended in this depth of analysis and laser sharp accuracy; and in the breadth of integrated profiling, assessment and survey tools available in the Extended DISC  more...

Decision making skills and Problem solving skills ...nalytical skills Proactive v/ s Reactive Activities and case studies All our corporate training programs are customized to the clientsa requirements. For more information contact: BodhiH Training Solutions 262, 2nd Floor, T. C. Palya Main Road, Hoysala Nagar, Off Banaswadi Outer Ring Road Bangalore a 560 016, India Ph: ++91 80 3249 3101 / 3102 ++91 80 3246 9112 (dir)  more...

Structured Commodity Finance Techniques Applications for Successful Financing Arrangements This workshop was designed for arrangers and borrowers. It provides a comprehensive and practical group of techniques of structured commodity finance transactions, such as export receivables-backed financing, prepayments, inventory financing and counter-trade - and its applications within the range of financing alternatives available to the commodity sector. This workshop teaches how structured  more...

ITIL Foundation ITSM Academy's Accredited ITIL Foundation classes are delivered over three (3) days. They are filled with sample documents, hand-on exercises, case studies and lively discussions. Foundation exam included on last day of class. Woven through all of our V3 Certification classes is our unique virtualization Living the Lifecyclea , which brings processes and concepts to life. The certification  more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated  more...

Certified Object Oriented Analyst Object oriented analysis and design is the principal industry-proven method for developing reliable, more reusable, easily maintainable programs and systems. This course provides practical skills in the latest object oriented requirements gathering, analysis and design methods & RUP. You will also learn to generate and interpret UML models as applied to a  more...

NLP Training for Self Motivation NLP Training for Self-Motivation Training Code: TNLPSM1 Date: Sunday, 25 October, 2009 Time: 9: 30 am to 5: 30 pm. Venue: Atma Darshan, Gyan Ashram, Mahakali Caves Rd, Andheri East, Mumbai Most Recent Testimonials The workshop was very clear and effective. I could see and understand a lot. I found Nelson to be amazing. The workshop had a very friendly atmosphere. It was an eye opener  more...

Enhancing Your Coaching Skills ...cussions, individual reflection, group sharing exercises, case studies, and topic specific role-plays. Videos clips will be used to highlight key concepts. This is an interactive workshop with a fair split between concept/ theory and practical application. Participants will spend considerable time in developing action plans aimed at managing problems/ opportunities at the workplace.  more...

Effective Leadership ...in a Workshop format. A variety of practical examples and case studies will also be used, which will be current and relevant to the workshop and the audience. The participants will also be encouraged to play an active role in the workshop. Participants will be encouraged to take part in a variety of exercises, as well as discuss various elements of the workshop and related issues. Participants  more...

Workshop on Effective Communication ...n interactive format. A variety of practical examples and case studies will also be used, which will be current and relevant to the workshop and the audience. The participants will be encouraged to play an active role in the workshop. Participants will also be encouraged to take part in a variety of exercises, as well as discuss various elements of the workshop and related issues. Participants  more...

Voice Over IP ...ness Assessment Checklist you can put to immediate use. Case studies: an ideal opportunity for you to understand which approach would be best for your situation. A run-down of major players, their philosophies, key products and latest trends and developments. Project management: Guidelines for managing a VoIP deployment, from analyzing requirements to running trials, evaluating and  more...

Foreign Exchange Workshop ... * Work with your fellow delegates to solve realistic case studies * Be introduced to a highly effective and innovative teaching technique called the "arrows methodology" which describes flows of domestic and foreign currencies respectively in terms of different coloured-coded magnetic arrows * Learn how to apply the "arrows methodology" every day in your job. You'll be able to use  more...

Development Programs Paradigm Shift focusses on three core areas: Self Development Programs (SDP) Managerial development Programs (MDP) Leadership Develoment Programs (LDP) The above training interventions can be offered as an entire package or as individual programs. Customization is a must for all training interventions. We, as a matter of protocol, conduct pre and post training evaluations. A report will be  more...

SIX SIGMA GREEN BELT TRAINING CERTIFICATION eXample Consulting Group (www. examplecg. com) is pleased to announce its forthcoming INDIA wide series of high quality, immensely practical and superior value SIX SIGMA GREEN BELT TRAINING AND CERTIFICATION public workshops. For latest program schedules and brochures visit http://www. examplecg. com/ services/ lean_sixsigma. htm (or) E-mail with Subject Line "Six Sigma GB Program - "  more...

Data Modeling for Business Analysts ...s. The seminar provides practical hands-on training using case studies to learn how to build the logical data model and conduct data requirements gathering with the business community. Each participant receives a Seminar Handbook with agendas, scripts, templates and solution set for building the models and conducting data requirements meetings. Those who will find this of value are:  more...

Business Process Re-engineering ...ques through the use of practical exercises and detailed case studies in addition to lectures. After completing this course, you will be able to manage the tasks and techniques used in implementing a Business Process Re-engineering project. The seminar: - Outlines the methodology steps and techniques necessary to implement a Business Re-engineering project - Provides an understanding of  more...

Action Planning Workshop Action Planning Workshop A Three Day Workshop for Creating a Strategic and Tactical Improvement Plan You ve decided to make a commitment to software process improvement and your management team has given you their full support. What is the next logical step? The decisions you make at this critical point in your software process improvement program will have a profound effect on your program s  more...