Instructor Led Case Studies Training in Egypt
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From Contacts Plus
AT&T Certificate for Call Center Team Leaders




...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
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AT&T Certification for Supervisors
...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
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AT&T Certification for Managers
...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
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Business Ethics for the Office
...ical quandary. Best of all, wea ll look at a lot of case studies so that you can practice making decisions in a safe environment.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand the difference between ethics and morals.
Understand the value of ethics.
Identify some of your values and moral principles.
Be familiar with
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AT&T Certificate for Call Center Team Leaders


... is no better program.
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team
more...
AT&T College of Call Center Excellence For Agents


...case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center
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From SETTEC
Strategic Brand Management

Market Behavior
Brand Management
Brand Strategy
Performance Measurement
Case Studies / Projects
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From Next Levels Consulting
Negotiation Skills
...ques for successful negotiation by successfully answering case studies and participating in practice cases.
-Recognize dirty tricks and tactics.
-Demonstrate the use of successful concession making.
-Develop an action plan to improve negotiation skills.
Course Outlines
-Win-Win, Win-Lose, Lose-Lose: Understanding Negotiation Outcomes
-The Eight-Step Negotiation Process: From Fact
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From Quality Academy Egypt
Lead Auditor ISO 9001 (QMS)





...s a practically based series of sessions using tutorials, case studies, interactive workshops and open forum discussions culminating with an examination. The practical emphasis of the course and the high tutor to attendee contact hours provide a unique opportunity for a substantial degree of individual guidance and training.
A detailed file of reference information is available to keep.
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From Career Development organization (CDO)
Entrepreneurship Program at Career Development Organization CDO











Entrepreneurship program
Course Overview:
The program is designed to achieve the following goals:
a Increase the business and leadership skills of entrepreneurs
a Assist graduates through a theory-based and practical approach to learning
a Improve the understanding and perception of youth role in building entrepreneurial ventures and
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From Business Excellence Center - BEC
Lean Six SIgma Green Belt






... with the Process Improvement Consulting Practice through case studies and group discussions.
Course offered on 18 evening classes, twice a week(Sunday-Wednesday), from 5-9: 30 pm.
Course Fee: 5, 500 L. E per individual + $ 250 QA online exam, books and QA online study guide fees.
Objectives:
Upon the completion of the program participants will be able to:
Understand
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From Persona International
In-House Freelance Soft Skills Trainers Development Program
...aining methods, including lecturettes, group discussions, case studies, problem solving exercises, and visual aids to give all participants the best opportunities for learning.
a Level 3 a Certified Master Trainer- Inscape Everything DiSC Trainer Certification
The First International, Specialized Soft Skills Trainers Certification in the Middle East.
The Inscape Certified
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From Key-kits
GISD GENERAL INDUSTRY SAFETY DIPLOMA





...
The workshop and case study lessons utilize real-life case studies concerning regulations covered earlier in the course to help you think about how complying with OSHA regulations keeps you safe and prevents injuries on the job site.
Then, in the interactive workshop, you become familiar with the safety regulations.
The student must pass all exam with a minimum score of 70% or greater.
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