Instructor Led Case Studies Training in Kuala Lumpur, Malaysia

Manage Costing Budgeting Effectively 6 Sep 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR managers, general/ admin managers, professional administrators or anyone who do not have prior accounting background or experience, but need to be equipped with basic accounting knowledge and apply accounting related techniques when making business decisions. Course Details  more...

Effective Minutes Writing 5 6 Dec 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Administrative staff and anyone who needs to take minutes. Course Details Course Date 5 & 6 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70  more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management. Course Details Course Date 11 & 12 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 20/ 11/  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging customers. Course Details Course Date 28  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 30 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 11/ 2012 Fee  more...

Professional Image for the Workplace 20 Nov 2012 9am to 1230pm ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Secretaries, administrative, clerical, accounts and support staff who wants to improve their image to look polished and professionals. Course Details Course Date 20 Nov 2012 Time 9am to 12. 30pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 10/ 2012  more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Managers, executives, and anyone who wants to expand his/ her business contacts and network effectively. Course Details Course Date 20 Nov 2012 Time 1. 30 to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 10/ 2012 Fee Per Participant S$128. 40  more...

Time Management Skills 1 Nov 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and supervisors who needs to effectively manage their time and work. Course Details Course Date 1 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 10/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70  more...

Building A High Performing Team 21 Nov 2012 ... to deliver maximum result through experiential learning, case studies, group discussions, video, self-reflection and translation into actual action plan that can be applied immediately at work. Who Should Attend Every supervisor/ manager who wants to increase performance of their team. Course Details Course Date 21 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT  more...

Working with Different Personalities 28 Nov 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and administrators who need to work with different types of people. Course Details Course Date 28 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 6/ 11/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal)  more...

The Employment Act 22 23 Nov 2012 ...ctical steps of the topic with a combination of lectures, case studies, group discussions and quiz. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 22 & 23 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 31/ 10/ 2012 Fee Per  more...

Effective Administration of Salary and Payroll 8 9 Nov 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors. Course Details Course Date 8 & 9 Nov 2012 Time 9am to 5pm  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ...omer friendly phrases during the hands-on applications on case studies provided -provide opportunities to find solutions to their own unique customer situations with better customer friendly phrases Outline Customer Friendly Phrases vs Negative Phrases - why the need for customer friendly phrases? - the power of customer friendly phrases in handling customer situations - "turn off"  more...

Effective Workplace Communication 23 24 Oct 2012 ..., short lectures, group discussions, role play, video and case studies. Who Should Attend Anyone who wants to communicate clearly at the workplace. Course Details Course Date 23 & 24 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 2/ 10/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is  more...

Effective Report Writing 31 Oct 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, secretaries, administrators, customer service personnel who in the course of work need to write reports. Course Details Course Date 31 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 10/ 2012 Fee Per  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management. Course Details Course Date 4 & 5 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 9/2012  more...

Effective Event Management 23 24 Oct 2012 ...gle and group exercises to stretch your imagination. Real case studies will also be shared for greater learning during the programme. Benefits After the two-day workshop, participants will be able to: -learn the principles in event management design, conceptualise and plan a memorable event -find out how to budget for an event -publicise and market the event effectively -implement  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 ...cal steps of the topic with a combination of assessments, case studies, role plays, discussions, interactive activities, and lectures. Who Should Attend Anyone who needs to resolve interpersonal differences at work. Course Details Course Date 18 & 19 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 9/2012 Fee Per Participant S$481. 50  more...

Coaching for Peak Performance 10 Oct 2012 ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Every supervisor/ manager who wants to coach their team members to achieve greater performance. Course Details Course Date 10 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 9/2012 Fee Per Participant S$288. 90 (Early Bird)  more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, supervisors, team leaders who are required to manage the grievance, discipline and termination process. Course Details Course Date 16 & 17 Oct 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/ 9/2012 Fee Per  more...

Conducting Performance Appraisal Sessions Successfully 3 Oct 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend All team and project leaders, supervisors, executives and managers who need to appraise. Course Details Course Date 8 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/2012 Fee Per Participant S$342. 40 (Early Bird) S$406.  more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals. Course Details Course Date 2 Oct 2012 Time 9am to 5pm Venue Grand Park City Hall  more...

Effective Administration of Salary and Payroll 18 19 Oct 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors. Course Details Course Date 18 & 19 Oct 2012 Time 9am to 5pm  more...

Essential Skills for Managers 18 19 Sep 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Anyone involved in people management, this could be managers relatively new to the role or more experienced managers wanting to review and enhance existing skills. Course Details Course Date 18 & 19 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging customers. Course Details Course Date 25  more...

Recruitment Interview and Selection Techniques 4 5 Sep 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend All managers, executives, supervisors, team and project leaders who need to spend a lot of time conducting interviews to get the right person and to get things done. Course Details Course Date 4 & 5 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early  more...

Setting Up a Training and Development Process 20 21 Sep 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who need to plan and develop HR training and development process at the workplace. Course Details Course Date 17 & 18 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/  more...

Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR managers and officers, line managers and supervisors who need to design, implement or manage performance appraisal system in the organisation. Course Details Course Date 13 & 14 Sep 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing  more...

The Employment Act 6 7 Sep 2012 ...ctical steps of the topic with a combination of lectures, case studies, group discussions and quiz. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 6 & 7 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 22/ 8/ 2012 Fee Per  more...

Effective Minutes Writing 1 2 Aug 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Administrative staff and anyone who needs to take minutes. Course Details Course Date 1 & 2 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/2012 Fee Per  more...

Professional Image for the Workplace 23 Aug 2012 9am-1230pm ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Secretaries, administrative, clerical, accounts and support staff who wants to improve their image to look polished and professionals. Course Details Course Date 23 Aug 2012 Time 9am to 12. 30pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 8/2012 Fee  more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Managers, executives, and anyone who wants to expand his/ her business contacts and network effectively. Course Details Course Date 23 Aug 2012 Time 1. 30 to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 8/2012 Fee Per Participant S$128. 40  more...

Building A High Performing Team 29 Aug 2012 ... to deliver maximum result through experiential learning, case studies, group discussions, video, self-reflection and translation into actual action plan that can be applied immediately at work. Who Should Attend Every supervisor/ manager who wants to increase performance of their team. Course Details Course Date 29 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT  more...

Working with Different Personalities 15 Aug 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and administrators who need to work with different types of people. Course Details Course Date 15 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 7/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ...omer friendly phrases during the hands-on applications on case studies provided -provide opportunities to find solutions to their own unique customer situations with better customer friendly phrases Outline Customer Friendly Phrases vs Negative Phrases - why the need for customer friendly phrases? - the power of customer friendly phrases in handling customer situations - "turn off"  more...

Effective Workplace Communication 24 25 July 2012 ..., short lectures, group discussions, role play, video and case studies. Who Should Attend Anyone who wants to communicate clearly at the workplace. Course Details Course Date 24 & 25 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 7/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management. Course Details Course Date 19 & 20 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 27/ 6/2012  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 ...cal steps of the topic with a combination of assessments, case studies, role plays, discussions, interactive activities, and lectures. Who Should Attend Anyone who needs to resolve interpersonal differences at work. Course Details Course Date 10 & 11 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 6/2012 Fee Per Participant S$481. 50  more...

Time Management Skills 6 July 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and supervisors who needs to effectively manage their time and work. Course Details Course Date 6 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 6/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal)  more...

Coaching for Peak Performance 11 July 2012 ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Every supervisor/ manager who wants to coach their team members to achieve greater performance. Course Details Course Date 11 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 6/2012 Fee Per Participant S$288. 90 (Early Bird)  more...

The Employment Act 26 27 July 2012 ...ctical steps of the topic with a combination of lectures, case studies, group discussions and quiz. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 26 & 27 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 4/ 7/2012 Fee Per  more...

Effective Cash Flow Management 28 June 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR managers, general/ admin managers, professional administrators or anyone who do not have prior accounting background or experience, but need to be equipped with basic accounting knowledge and apply accounting related techniques when making business decisions. Course Details  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ... of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging customers. Course Details Course Date 31  more...

Effective Report Writing 20 June 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, secretaries, administrators, customer service personnel who in the course of work need to write reports. Course Details Course Date 20 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 5/ 2012 Fee Per  more...

Effective Event Management 26 27 June 2012 ...gle and group exercises to stretch your imagination. Real case studies will also be shared for greater learning during the programme. Benefits After the two-day workshop, participants will be able to: -learn the principles in event management -design, conceptualise and plan a memorable event -find out how to budget for an event -publicise and market the event effectively -implement  more...

Conducting Performance Appraisal Sessions Successfully 8 June 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend All team and project leaders, supervisors, executives and managers who need to appraise. Course Details Course Date 8 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/ 2012 Fee Per Participant S$342. 40 (Early Bird) S$406.  more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals. Course Details Course Date 7 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel  more...

Effective Administration of Salary and Payroll 5 6 June 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors. Course Details Course Date 5 & 6 Jun 2012 Time 9am to 5pm  more...

Financial Statements Made Easy 31 May 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers and executives who have little or no knowledge of accounting, but need to know how basic accounting works, and apply accounting related techniques when making business decisions. Course Details Course Date 31 May 2012 Time 9am to 5pm Venue Grand Park City Hall  more...

Working with Different Personalities 23 May 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and administrators who need to work with different types of people. Course Details Course Date 23 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal)  more...

Workplace Communication From Singlish to Standard English 24 May 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee  more...

Essential Skills for Managers 24 25 May 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Anyone involved in people management, this could be managers relatively new to the role or more experienced managers wanting to review and enhance existing skills. Course Details Course Date 24 & 25 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early  more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, supervisors, team leaders who are required to manage the grievance, discipline and termination process. Course Details Course Date 22 & 23 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 3/ 5/ 2012 Fee Per  more...

Setting Up a Training and Development Process 17 18 May 2012 ...ctical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who need to plan and develop HR training and development process at the workplace. Course Details Course Date 17 & 18 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/ 4/  more...

The Employment Act (10 11 May 2012) ...ctical steps of the topic with a combination of lectures, case studies, group discussions and quiz. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 10 & 11 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 4/ 2012 Fee Per  more...

Understanding the Malaysia Employment Act 17 18 May 2012 ...ctical steps of the topic with a combination of lectures, case studies, and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace, and organisations seeking to expand their businesses into the Malaysian market or currently have businesses running there. Course Details Course Date 17 & 18  more...

Setting KPIs Goals for Effective Job Performance ...ctical steps of the topic with a combination of lectures, case studies and group discussions. For Whom Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals. Workshop Schedule and Fee Course Date 16 Feb 2012 Time 9am to 5pm Venue Grand Park City  more...

Effective Administration of Salary and Payroll ...ctical steps of the topic with a combination of lectures, case studies and group discussions. For Whom Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors. Workshop Schedule and Fee Course Date 16 & 17 Feb 2012 Time 9am to 5pm  more...

Biometric Authentication Systems Contents : Biometrics: What is it? Historical Overview Identification and verification Biometrics Types How dose it work? Biometric Process Strengths and weaknesses Comparison of biometric techniques The difference between biometrics and forensics Whata ™s Next in Biometrics Biometric System Model : Overview of Biometric Systems Biometric enrollment, verification and  more...

Statistical Process Control with Minitab analysis Course Description The course introduces participants to the concept if variation and shows how to apply this concept for continuous improvement. This course offers applications of the SPC techniques that are an integral part of the corporate-wide quality control reproducibility and repeatability. Various techniques for process analysis are reviewed, including process capability and performance  more...

Managing Managerial Effectiveness ...e process, and participate actively in the walk-through case studies. Objectives At the end of this workshop, participants will be able to: Understand the different role of manager / leadership Use 4 Levels of Leadership to develop their staff Linking emotional intelligence into leadership and learning how this can affect leadership Developing action plan and strategic planning skills  more...

Failure Mode and Effects Analysis FMEA is a systemized group of activities intended to recognize and evaluate the potential failure of a product/process and its effect, identify actions, which could eliminate or reduce the chance of the potential failure occurring and document the process. It is complementary to the process of defining what a design or process must do to satisfy the customer. FMEA is also a proactive  more...