Instructor Led Case Studies Training in United States - Training Resources

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are  more...

Building Business Relationships as a Community Banker Increase market share by bringing in new business customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an  more...

Object Oriented Analysis & Design with UML ...) is presented in detail and is used in the exercises and case studies. Practical aspects of project management and implementation are presented from the perspective of experienced object system designers. Special emphasis is given to the use of object patterns in developing software systems. The students apply their skills in labs that are mini design sessions, during which the instructor  more...

ITIL Foundation ITSM Academy's Accredited ITIL Foundation classes are delivered over three (3) days. They are filled with sample documents, hand-on exercises, case studies and lively discussions. Foundation exam included on last day of class. Woven through all of our V3 Certification classes is our unique virtualization Living the Lifecyclea , which brings processes and concepts to life. The certification  more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated  more...

Data Modeling for Business Analysts ...s. The seminar provides practical hands-on training using case studies to learn how to build the logical data model and conduct data requirements gathering with the business community. Each participant receives a Seminar Handbook with agendas, scripts, templates and solution set for building the models and conducting data requirements meetings. Those who will find this of value are:  more...

Business Process Re-engineering ...ques through the use of practical exercises and detailed case studies in addition to lectures. After completing this course, you will be able to manage the tasks and techniques used in implementing a Business Process Re-engineering project. The seminar: - Outlines the methodology steps and techniques necessary to implement a Business Re-engineering project - Provides an understanding of  more...

Action Planning Workshop Action Planning Workshop A Three Day Workshop for Creating a Strategic and Tactical Improvement Plan You ve decided to make a commitment to software process improvement and your management team has given you their full support. What is the next logical step? The decisions you make at this critical point in your software process improvement program will have a profound effect on your program s  more...