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From BLE Training Group
Communication Skills in the Workplace
...nown that before you come to work, you have to leave your casual self back home. In the office, you're an employee, someone who's supposed to go about his/ her work in the most professional manner. There is a way to talk to your superiors, to your peers and your subordinates. This method of communication is known as workplace communication and is typically formal and to the point. So how does
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From International Contact Center Academy
Before You Hit Send How to Write Business-Friendly Emails That Create Emotional Connections and Leave Customers Saying WOW
...ild instant rapport with your customers by writing with a casual, contemporary tone
The 6-Step WOW formula for Emails
How to write short, descriptive subject lines and why you should
How to structure your email for greatest impact
Why you need to communicate with short sentences and short paragraphs in email
Personal pronouns: THE secret to personable, rapport-building
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