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Quicken 2002 Level 2 This course is an intermediate look at Quicken 2002. It explores some of the more advanced features of the software and familiarizes students with some useful tips to more efficient use of Quicken. The course will cover the various financial centers and planners, transactions, financial alerts, transaction categories, budgeting, taxes, asset and liability accounts, reports and graphs and more...

Microsoft Outlook 2002 Level 2 This course covers intermediate skills for Microsoft Outlook 2002. Students will learn how to assign categories to mail messages, propose alternate meeting times, and send task status reports. more...

Outlook 2000 Level 2 This intermediate course teaches students some of the more advanced features of Microsoft Outlook 2000. Some skills they will learn include using and customizing mail features and organizing items using categories. more...

CCNT Broadband Technologies Part 1: Fundamentals, SONET, and SDH This is the first course in a three-part series Broadband Technologies for the Certified in Convergent Network Technologies (CCNT) curriculum. This course introduces broadband technologies and categories, and it teaches multiplexing and switching. It also covers network interconnections and SONET. more...

The Process of Globalizing a Product or Service Actually going global takes both planning and doing. In this course, you'll learn about the three major steps you need to cover to globalize a product or service. First, pick the right geographic location for your corporate goals and create a good plan for globalizing the product or service you're working with. Then "globalize" your product or service and let the world know you're open for more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the more...

Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where more...

Understanding Your Target Customer s Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and more...

Sales Buyer-Focused Selling The Selling Process: Buyer-Focused Selling, is the third of sixteen courses in this curriculum. After the completion of this course you will be able to respond effectively to buyers at each stage of a sales interaction and identify categories of buyer needs. The PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line more...

The Health Care Industry Overview Version 2 There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need more...

The Banking Industry Overview Version 2 Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash more...

Telecommunications Industry Overview Version 1 Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of more...

Government Contracting Overview of Government Contracts This course begins by defining the rules for doing business with the USG. It then defines the suppliers, how and where to search for opportunities with the USG. The course also provides a review of a sample RFP. Small Business Owners/Small Business Buyers/Small Disadvantaged Business Owners/Small Disadvantaged Business Buyers/New Buyers at Prime Contractors to the USG. more...

Performance Reporting and Stakeholder Management Any project requires good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing more...

Presenting Your Ideas Captivate Your Audience Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing more...

Personal Accountability Working for Your Inner Boss Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform more...

Developing a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It more...

Lead and Communicate Effectively as a New Manager Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very more...

A New Manager s Role in the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the more...

Employee Compensation HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and more...

Affirmative Action and the EEO HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. more...

Compensating Employees HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and more...

EEO and Affirmative Action HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's more...

Overview of Managerial Accounting Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and more...

Managing Business Risk Risk Assessment and Control Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. The target audience for this program is Team Leaders, Directors, Managers, Department Heads. more...

Managing Business Risk Part 3 Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. The target audience for this program is Team Leaders, Directors, more...

Define the Six Sigma Opportunity Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased more...

Six Sigma and Critical Customer Requirements Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma environment, such a focus is central to success. In this course, you'll learn how more...

Probability and Statistics The Measure step of the DMAIC system used in Six Sigma relies on the use of probability and statistics to produce information on variations in process. Black Belt candidates must be proficient in descriptive, inferential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret more...

Six Sigma Introduction There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements more...

Six Sigma Listening to the Voice of the Customer Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want. more...

Six Sigma DMAIC Measuring the Process Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely more...

Quality Management The Quality Management Process Quality Management: The Quality Management Process offers the student an overview of the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. The program also outlines how to achieve daily quality management, identify variation in processes, and control costs. Managers, supervisors, or team leaders who need to learn how to implement more...

Lean Logic Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's more...

Quality Systems Models and Theories The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be more...

Supply Chain Management At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and communication strategies, the relationship between you and your more...

Foreign Corrupt Practices Act U.S. firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business more...

Intellectual Property Overview Management is often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the more...

Harassment in the Workplace ... prevention training program must touch upon all of these categories. This one-hour course will provide an overview of the characteristics of various forms of harassment and what can be done to create a harassment-free work environment. It addresses how workplace harassment is defined, how to confront workplace harassment, and how to prevent it. It also offers advice on selecting the best more...

Testing and Instrumenting C Applications To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET more...

Testing and Instrumenting Web Applications in C To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...

Testing and Instrumenting Web Applications in VB NET To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...

Testing and Instrumenting VB NET Applications To introduce the concepts of software testing and debugging and to describe the use of the Debug and Trace programmatic classes in the .NET Framework class library and the Visual Studio .NET and SDK interactive debuggers Windows developers seeking to update their knowledge of and skills in developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET more...

Deployment Tasks for Microsoft Commerce Server 2000 To describe how to deploy Commerce Server 2000 IT professionals who wish to use Commerce Server 2000 to implement and design e-commerce solutions; students preparing for Microsoft certification in the Designing and Implementing Solutions with Microsoft Commerce Server 2000 exam more...

Servers and their Components To identify the functions, features, and components of servers Service managers, technicians, systems engineers/administrators, help desk staff, service and repair professionals, system analysts and integrators, PC support specialists, network engineers/administrators/analysts/architects/managers/specialists more...

Web Design Authoring and Graphics This WestNet e-Learning module provides an overview of software tools that can streamline the job of building Hypertext Markup Language (HTML) pages. We briefly introduce the concepts of Web design and the basic technologies poised to expand the ways we create HTML pages and outline the most common technical problems associated with Web graphics. more...

Wireless LAN Infrastructure Devices This module covers the different categories of wireless network infrastructure equipment and some of the variations within each category. more...

Networking Basics This course teaches the student basic networking concepts and skills. It also provides an understanding of data communication standards. Further, it helps the student understand networking terminology and technologies. It also provides an overview of how data is transferred in a real-world network environment. This course is designed for technical managers, help desk/support personnel and more...

Data Modeling To be able to use a database to store data, you have to design it. The first step in designing a database is data modeling. Data modeling enables a database designer to create a model that represents the way in which information is likely to be organized in the database. This data model is then reviewed by the people who are expected to use the final database. Subsequent steps in database more...

CCNT Broadband Technologies v6 0 Part 1 This course introduces broadband technologies and broadband categories and it teaches multiplexing and switching. It also covers network interconnections and SONET. Candidates work in the data and telecommunications industries and are preparing for the Broadband Technologies module of the CCNT exam. Typical job roles include Telecommunications Technicians, Data/Internet/Telecommunications more...

DOT Drug and Alcohol Awareness Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of more...

Hazard Communication This one-hour course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify the routes of chemical entry into the body define various categories of chemical hazards more...

Hazard Communication HAZWOPER This training discusses programs and procedures dealing with chemical hazards as stated in OSHA Regulation, 29 CFR 1910.1200, the Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements. identify employer responsibilities and more...

Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. discuss what a laser is and how a laser works name the types and classes of lasers describe non-beam laser hazards recall the biological more...

Storm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes. more...

Microsoft Money Standard 2005 - Managing Your Money This course will introduce the benefits of managing your finance by using Microsoft Money Standard 2005. It describes the software user interface and the features of the Money software. After covering the basic setup, the course moves through working with categories, accounts, transactions, and budgets. The course also covers the benefits of using online banking to manage your finances. Home more...

Money 2003 - Manage Your Finances The Money 2003 Standard course provides an overview of the application and of the user interface. It covers requirements to set up a Microsoft .NET Passport and covers options in the Setup Assistant. The course teaches about accounts, categories, transactions, transfers, reports, and the New Paycheck Wizard. Important tasks including reconciling accounts and backing up and restoring files are more...

Basic Personal Finance This course introduces computer-based money management. Money management capabilities including transactions, transferring funds, banking online, and reporting are covered. Finally, the learner is guided through budgets, investments, and tax preparation capabilities. more...

Quicken 2005 Deluxe - Managing Your Personal Finances Quicken 2005 Deluxe - Managing Your Personal Finances teaches you the benefits of managing your finances using Quicken Deluxe 2005 on your home computer. You learn about the user interface of the Quicken software. Once familiar with the basic set up, the course moves you through working with categories, accounts, transactions, budgets, reports, and more. You also learn about the benefits of using more...

Microsoft Money 2004 Standard This course will introduce the benefits of managing finance using a computer and Microsoft Money. Learn about the software user interface and features of the Money software. Once familiar with the basic set up, the course moves through working with categories, accounts, transactions, budgets and more. Learn about the benefits of using online banking and the Internet to work with finances. A more...

Simplify Your Tax Preparation This course covers the use of financial software to help simplify preparing your information for filing your taxes. A home computer user with basic to intermediate skills who uses Microsoft Money or Quicken. more...

Quicken 2004 Deluxe - Managing Your Personal Finances Organize and Manage Your Personal Finances teaches you the benefits of managing your finance using your PC with Quicken Deluxe 2004. Learn about the software user interface of the Quicken software. Once familiar with the basic set up, the course moves you through working with categories, accounts, transactions, budgets, reports and more. Learn about the benefits of using online banking and the more...

Office 2000 - Advanced Project To explain and demonstrate how to administrate and use advanced features of Project Central Anyone wishing to gain advanced knowledge of Microsoft Project 2000; candidates for Microsoft Office Specialist certification; end users seeking competence in Microsoft Project 2000 more...

Tracking Categorizing Searching and Printing in Outlook 2003 To demonstrate how to track, categorize, search, and print items in Outlook 2003 Personnel at all levels of the enterprise; end users seeking competency in the use of Microsoft Outlook 2003; end users seeking to obtain Microsoft Office Specialist (MOS) certification in the use of Microsoft Outlook 2003 more...

Norton Parental Control 2005 In this course, you will learn about features and benefits of Norton Parental Control. You will also learn to block Web sites, programs, and newsgroups using Parental Control. Finally, you will learn what happens if a user logs in using child account and tries to modify the settings specified by a supervisor. The course is intended for users with experience in using computers, but need to more...

Microsoft Outlook 98 Advanced The Microsoft Outlook 98 Advanced course introduces you to additional features of Outlook, which are not covered in the Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an more...

IP Routing ...process along with static default and dynamic routes. The categories of dynamic routing protocols which include both link state and distance vector are reviewed in Lesson 2. Lesson 3 discusses the simple and reliable Router Information Protocol (RIP) which is still in use today in many small- to Medium-size networks. Lesson 4 provides an overview of Ciscoa s Interior Gateway Routing Protocol more...

Project Management: Risk Management This program covers classifying project risks, how to distinguish business risk from insurable risks, how to know when to take risks and when to avoid them, and the actions included in project risk management. In addition, this program provides instruction on how to identify and classify risks according to their level of impact, and how to use specific tools in risk identification. This program more...

Communicating with Customers: Service Face to Face Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful more...

CIW E-Commerce Designer Part 2: Product Marketing This course presents students with both theoretical and practical instruction on E-Commerce marketing. The instruction can be divided into two main parts: Web Marketing Goals and Online Product Marketing. In the Web Marketing Goals section the student will be given an overview of marketing goals and strategies. This will include an examination of the various types of marketing strategies product more...

Implementing Microsoft Site Server 3.0 - Part 2 This is the second course in a three part series that will help students prepare for the Microsoft Certified Professional exam 70-056 Implementing and Supporting Web Sites Using Microsoft Site Server 3.0. At the completion of this course students will learn to identify the concepts considered when planning a catalog; perform the steps to modify an existing Web page to search catalog categories; more...

Business Ethics: Organizational Ethics In Business Ethics: Organizational Ethics you will learn about functional area ethics and organizational ethical principles as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash.  more...

Quicken 2003 Deluxe: Personal Finance Management This course teaches you how to use Quicken Deluxe 2003 to manage your finances. You will learn about the basic set up of Quicken software. The course guides you through working with categories accounts transactions budgets and reports. You will also learn about using online banking and using the Internet to work with your finances.  more...

Microsoft Outlook 98 Training This course teaches the learner how to manage e-mail, tasks, and appointments with Microsoft's versatile scheduling program. more...