From Serebra Learning Corporation
Computer Telephony Integration 
This
WestNet e-Learning module provides a broad overview of the way
CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
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Management Development for Technical Professionals 
If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will
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Process Management Skills 
Efficiency, in software terms, can be the difference between ineffective, poorly designed software, and elegant, intuitive software. Efficiency in manufacturing is the difference between processes that yield top quality products at a reasonable price, and processes that spit out shoddy products regardless of price. Likewise, efficiency is critical to the effectiveness of a manager and to the
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Define the Six Sigma Opportunity 
Have you ever heard someone say, "
That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course,
Define the
Six Sigma Opportunity, is a guide for choosing those
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Six Sigma Reducing Variation to Improve Quality 
What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "
Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of
Six Sigma. "
Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
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Six Sigma Listening to the Voice of the Customer 
Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality:
Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want.
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Introduction to Product Management 
Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,
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From 123-CBT Computer Based Training
C Programming for the Microsoft NET Platform Part 1 

...ntify characteristics of the data types in the value type category. Identify guidelines for variable names. Audience The intended audience for this course are individuals involved in programming in C, C++,
Microsoft Visual Basic or
Java and wish to program in C#. They are involved in developing enterprise business solutions. The audience will include application developers,
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C Programming for the Microsoft NET Platform Part 1 

...ntify characteristics of the data types in the value type category. Identify guidelines for variable names. Audience The intended audience for this course are individuals involved in programming in C, C++,
Microsoft Visual Basic or
Java and wish to program in C#. They are involved in developing enterprise business solutions. The audience will include application developers,
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Oracle SQL Specifics Retrieving and Formatting Data 

...ration: 1 - 2 Hour(s)
Match each
SQL statement to its category.
Identify the components of a basic
SELECT statement.
Select rules that govern the writing of SQL statements.
Use an arithmetic operator to perform a calculation in a query.
Use the
NVL function to convert null values to zero.
Display a column with a column alias.
Use the concatenation operator to combine query results
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NetWare Service and Support Upgrade - Part 1 

...acteristics of the types of network cables.
Identify the category of twisted pair cable to be used in a given network.
Identify the coaxial cable standard to be used for a given network.
Identify the characteristics of the types of fiber optic cables.
Identify the appropriate network cable for a given situation.
Identify the guidelines for using the network cable types.
Identify the steps
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Oracle 11i Procure to Pay Part 1 

...reate an item.
Identify features of item categories and category sets.
Create an item category.
Create an item category set.
Identify features of a request for quotation (
RFQ).
Identify options in the
RFQs window for creating a request for quotation (RFQ).
Create an RFQ.
Identify features of quotations.
Identify options in the
Quotations window for entering quotation details
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Project 2000 Proficient User 

Course
Overview This second course in the two-part series will add to the skills and knowledge gained in the first course. In this course, students will gain proficiency with
Project Central, be able to customize a
Project plan and use advanced functions. L earn To:
Perform advanced functions to manage a project. Manage multiple projects, tasks, and resources. Create and applying a
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Excel XP Proficient User 

...clude a range in a function. Consolidate data by category. Consolidate data by using a three-dimensional (
3-D) reference. Set up data validation. Identify the functions of
Outline symbols. Outline a worksheet automatically. Outline a worksheet manually. Create a chart. Modify the location of a chart. Modify the
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