Instructor Led Catherine Gilmore Training
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From The College of Call Center Excellence
Call Center Social Media Certification
...se was developed by pioneers in the call center industry (Catherine Gilmore and J. R Hardenburgh) who took lessons that were learned in social media marketing and turn them into best practices that you can use in a call center environment.
"We don't have a choice on weather we do social media, the questions is how well we do it"
- Erik Qualman
The quote above represents one of the
more...
...se was developed by pioneers in the call center industry (Catherine Gilmore and J. R Hardenburgh) who took lessons that were learned in social media marketing and turn them into best practices that you can use in a call center environment.
"We don't have a choice on weather we do social media, the questions is how well we do it"
- Erik Qualman
The quote above represents one of the
more...
