Online Cause eLearning

Nonstatistical Analysis Methods in Six Sigma ...siderations in identifying potential problems, their root causes, and their impacts. They help prioritize these causes and generate initial ideas for resolving problems when a project enters the Improve phase. This course covers the use of various nonstatistical analysis methods including failure modes and effects analysis (FMEA), gap analysis, scenario planning, root cause analysis, the 5  more...

Process Characteristics for Six Sigma ...equirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices, Black Belts can determine which process inputs to target first those with the most significant impact on important outputs. Using process efficiency formulas, they can determine the ratio of value-added time to total lead time, then enhance this ratio by reducing that troublesome drag on lead time work in  more...

Modeling and Analyzing Processes in Six Sigma ...tart uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. From a process analysis point of view, the course examines the use of  more...

Introduction to Six Sigma ...k Welch, the then chairman and legendary champion for the cause of Six Sigma, strongly encouraged his chief employees to become "passionate lunatics" about Six Sigma. Welch's adoption of Six Sigma, and General Electric's ensuing success, greatly contributed to Six Sigma's recognition as a powerful method for business improvement in organizations. So, what is Six Sigma and why do so many  more...

Benzene Awareness ...micals, and as a gasoline additive. Breathing benzene can cause drowsiness, dizziness, and unconsciousness; long-term benzene exposure causes effects on the bone marrow and can cause anemia and leukemia. The Occupational Safety and Health Administration (OSHA) recognizes benzene as a hazardous material and imposes strict exposure limits in the workplace. This course presents an overview of  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Using Basic Control Charts in Six Sigma ...ve measured your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in  more...

Business Grammar Sentence Construction ... sentence, which can blur the meaning of your message and cause the reader to be confused and even annoyed. In this course, you'll review basic sentence construction, including how to develop sentences that are logical, clear, and powerful the basis of any sound business document. The course examines the parts of a sentence the subject and predicate, for example and distinguishes between  more...

Planning Project Procurement ... carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered, including  more...

Quality Assurance and Quality Control ...alysis. They'll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection. This course will assist in preparing the learner for the PMBOK certification exam and provide a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This  more...

Problem Solving Digging Deeper ...ess: first when you analyze problems to identify the root causes, and then, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the cause-and-effect diagram and five-why analysis. Cost-benefit  more...

Effective Intergender Relationships ...t differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different  more...

Accident Investigation and Reporting ... to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: differentiate between the three cause levels of accidents, recognize why an accident should be  more...

Using Surveys to Measure Customer Satisfaction ...endent on it precipitating improvements in the areas that cause or have the potential to cause most customer dissatisfaction.The second lesson describes the various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources  more...

DOT Drug and Alcohol Awareness ...ess Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The  more...

Trenching and Excavation Safety Trenching and Excavation Safety This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose  more...

Sprains and Strains ...ries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed properly, are a leading cause of serious worker injuries such as sprains and strains, as well as permanent spinal damage, and often can debilitate workers who may need to  more...

Slips Trips and Falls ...nstitute the majority of general industry accidents. They cause 15 of all accidental deaths and are second only to motor vehicles as a cause of fatalities. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the  more...

Dealing with Resistance to Change ...ess of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to change, managers must deal with the  more...

Hot Work Permits ...tting, welding, grinding, soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process, roles and responsibilities, and controls used to minimize the risk of fire. The  more...

Heat and Cold Exposure Management HAZWOPER ...g personal protective clothing. Cold-related injuries can cause loss of limbs or even death. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify heat-related illnesses that can result from exposure to hot temperatures, specify first aid measures for heat-related illness, identify individual factors that  more...

Food Safety Handling ...cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is the potential risk of  more...

Windows Vista Mobile Computing and Troubleshooting Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement  more...

Introduction to Problem Management .... Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the purpose and scope of Problem Management, its value to the organization, and specifically the value and use  more...

Special Design Tools in Design for Six Sigma Special Design Tools in Design for Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma offers many techniques and strategies to improve an organization's processes. This course covers the strategic and tactical special design tools that can be utilized as a Six Sigma team designs products, processes, or services. Strategic special design tools like Porter's five forces model, portfolio  more...

CompTIA Server 2009 Disaster Recovery .... Disasters can be manmade or natural, and both types can cause short delays or major business disruptions. This course covers backup strategies and archiving data, so that there are copies available in the case of a major breakdown of your information infrastructure. It also explains procedures for restoring data and discusses various types of backup, such as full, incremental, and  more...

Cisco Switch 1 0 Implementing Spanning-Tree ...CH) v1.0 Multiple active paths between switches can cause loops in the network topology. This can cause duplication of frames being forwarded. To prevent loops while providing path redundancy, you can use Spanning Tree Protocol (STP). One limitation of the traditional Spanning Tree Protocol (STP; IEEE 802.1D) is the convergence delay after a topology change. In response, several  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...protocol. And performance problems on network devices can cause degraded application performance and connectivity issues resulting in problems at the business level. Employees are not as productive as they could be or they might not be able to service their customers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and diagnosing and resolving router  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...o service their customers correctly. But does the network cause the problem or does the client, a server, or the application cause the problem? It is important to establish realistic network performance expectations and to be able to determine if switches are not performing as expected. It is also important to identify and possibly resolve the cause of the observed difference between the  more...

The Federal Government Industry Overview Version 3 ...they face that can stagnate services, overextend budgets, cause intradepartmental barriers, and impede hiring the best employees. Federal governments are continually driven to find solutions through improving service delivery, reducing costs, opening departmental barriers, and attracting a talented workforce. This course is designed to help learners understand key concepts, terminology, issues,  more...

Customer Driven Process Improvement Analyzing Process Problems ...equirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and improving the process. This course describes how to identify process problems by doing a gap analysis. It also explains the importance of analyzing the causes of process problems. And it shows how to use a cause-and-effect diagram, as well as the 5 Whys tool, to  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ...d to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines ways to generate ideas for improving a process. It  more...

Dealing With Conflict ...m leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In doing so, the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents many best practice approaches to  more...

Internet Explorer 8 Basic Features Internet Explorer 8: Basic Features Microsoft This course discusses the new and improved navigation features of Internet Explorer 8, including the Smart Address bar, caret browsing, and tab grouping. The search features have also been improved to make it quicker and easier for you to perform a search from the Internet Explorer 8 search box. The Favorites bar now has a wider functionality,  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing ...cy and are implemented automatically, which can sometimes cause lock conflicts. Lock conflicts can be detected and managed through Enterprise Manager or SQL statements. Managing undo data and implementing Oracle Database security are also important DBA roles. Data is manipulated using DML, and undo data exists as a copy of the original, premodified data and is captured for every transaction  more...

Oracle Database 11g R2 Backup Recovery ...y open. Equally important is an understanding of what can cause a failure, and how to recover from an instance failure. This course explores how to identify the types of failure that can occur in an Oracle database and how to prepare a database for failure recovery by using checkpoints, log files, and the flash recovery area and ARCHIVELOG mode, as well as how to perform different types of  more...

Troubleshooting IE8 Encryption Issues in Windows 7 ...ols and browser add-ons. These types of add-ons can often cause errors or unexpected behavior. In addition, the basics of securing sites with certificates and solving certificate errors are covered. Also covered are two key encryption processes used on client machines - the Encrypting File System (EFS), BitLocker and BitLocker To Go. It provides an overview of EFS and control of the EFS status  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ...s has increased. Natural doesn`t always mean Safe. Just because herbs are natural - you must not automatically assume that they are safe for you. No two people are alike and according to your body?s individual needs some herbs could cause a health problem. In this course you will examine the Basic Concept of Disease, the Elemental Models and the Degree of Action that herbs take within the body  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...s has increased. Natural doesn`t always mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for you. No two people are alike and according to your body`s individual needs some herbs could cause a health problem. In this course we will examine the different actions that herbs take within the body and who should and should not use certain herbs. This  more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the  more...

Lean Manufacturing Personal Training Library ...and solve problems by uncovering and eliminating the root cause of the problem. The 8-D course includes tutorials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of training.) Mistake-Proof It! training includes a comprehensive background  more...

Forklifts ...ors and poor training for those who must work around them cause significant property damage, injuries, and the deaths every year. Our course forms the cornerstone of training, not only to comply with OSHA requirements, but also to prevent losses at your company by introducing responsible patterns of inspection, operator care, operation, load handling precautions, stacking, driving, unloading,  more...

Ladder Safety Training Program ...r your application, inspect ladders for damage that might cause the ladder to fail, and set a ladder up in various settings. Learn how to safely climb, descend ladders, and work safely from ladders. When there?s no elevator handy, safely work where otherwise you would have no access with this important safety course Ladder Safety training. This course can be taken in a self-directed pace. You  more...

Trenching and Excavation ...ourse won ™t smooth your disco steps, but it might cause you to watch your step when working around excavations and heavy equipment. Welcome to Trenching and Excavation Dig it, man; this is groovy! No this course won?t smooth your disco steps, but it might cause you to watch your step when working around excavations and heavy equipment. You may not be hip, stylin? a new hard hat, but  more...

Building with the Basics: Grammar and Punctuation ... proper punctuation are rarely noticed but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities for participants to ?build?  more...

Professional Bar Management Mastery Level Certification ...ut knowing what goes on behind the bar. Many common myths cause the downfall of even the most popular bars and restaurants. Theft, poor management and lack of knowledge also greatly contribute to failure. Everyone knows that in the restaurant industry the bulk of profits can come from beverage sales. Professional Bar Management Mastery Level Certification teaches you how to maximize profits by  more...

Speak Smart: - Oral Grammar ...cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program provides practical tips in identifying speaking  more...

Learn Grammar the Easy Way (Part 2) ...sing homonyms, pronouns, and words like effect and affect cause many sentence errors. Many times, people will select the wrong word. Also, errors in subject-verb agreement are common, too. People have trouble deciding when the verb should be plural or singular (were or was). As a result , their writing looks less than polished and their work appears less credible to the reader. In this course  more...

Work-Life Balance ...r of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year access to this  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... ?Medical Transcriptionist? has changed over the years. Because each report becomes a part of a patient?s permanent healthcare record, the medical transcriptionist transcribes it with care, relying on extensive knowledge of medical terminology, anatomy, pharmacology, human diseases, surgical procedures, diagnostic studies, and laboratory tests to produce an accurate and complete medicolegal  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Coaching Performance ...pervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's  more...

Problem Performance Improvement ...t to develop his or her skills, knowledge or whatever has caused the performance problem. It is essential that the manager is able then to apply three techniques to support the under achieving worker. These are to use a specific training program to resolve the problem, to appoint a coach to support the worker and to apply rigorous supervision techniques to help the worker to improve.  more...

Systems-thinking Models and Thinking Skills How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture  more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...

Quality Management Quality Management Tools ...ed to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ...hese metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the implementation of Six Sigma. Understand how different types of data can be used differently in Six Sigma projects. Understand how metric systems help in  more...

Advanced Six Sigma The Define Phase of DMAIC ... understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics. Learn To: Use DMAIC to resolve problems. Finding & Engaging the Six Sigma Champion within a Company. Setting project expectations regarding duration, time involved, and  more...

SAP R 3 CO Activity Based Costing ...and Objectives of Activity Based Costing. Objectives. Cause-Related Allocation. Cost Drivers. Business Processes. Analysis Options. Activity Based Costing in the R/3 System. Integration in R/3. Implementing Activity Based Costing. Unit 2: Allocating Costs to Processes Duration: 2 - 3 Hour(s) Master Data for Activity Based Costing. Activity Types. Statistical  more...

Oracle SQL Specifics Creating and Managing Database Objects ...the current value for a sequence. Identify actions that cause gaps in sequence numbers. Use the ALTER SEQUENCE statement to extend the maximum value of a sequence. Use the DROP SEQUENCE statement to remove a sequence from the data dictionary. Match index types to their descriptions. Use the CREATE INDEX statement to create an index. Query the USER_IND_COLUMNS view in the data  more...

Oracle Form Builder Writing and Debugging Code ...with their functions. Debug PL/SQL code to identify the cause of an error by using the Forms Debugger window. Unit 3: Query Processing Duration: 1 Hour(s) Sequence the events that take place when a query is initiated on a data block. Identify the sources for the different clauses of the default SELECT statement. Write the code for a Pre-Query trigger at the data block  more...

Oracle8 Database Administration - Manage an Instance ...eristics of a redo log buffer. Identify the events that cause the Database Writer (DBWR) to write to datafiles. Identify the events that cause the Log Writer (LGWR) to write to the redo log file. Identify the uses of System Change Numbers. Sequence the steps that occur during COMMIT processing. Identify the advantages of the fast COMMIT process used by Oracle. Unit 2:  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...r cache size. Identify the data access methods that can cause extremes of hit ratios. Select the appropriate guidelines in evaluating the cache hit ratio. Match the buffer pool names with their functions. Identify the initialization parameters used when creating multiple buffer pools. Perform the steps to define the number of buffers for an instance using the DB_BLOCK_BUFFERS  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...ls to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations and implement tuning recommendations. L earn To: Determine an appropriate block size,  more...

Oracle Form Builder R6 Writing and Debugging Code ... with their functions. Debug PL/SQL code to identify the cause of an error by using the Forms Debugger window. Unit 3: Query Processing Duration: 1 Hour(s) Sequence the events that take place when a query is initiated on a data block. Identify the sources of the different clauses of the default SELECT statement. Write the code for a Pre-Query trigger at the data block level.  more...

SQL Server 7 0 System Administration - Part 4 .... Define an alert response. Identify the factors that cause looping alerts. Identify the features of a multiserver environment. Define a master server. Define a target server. Identify the facts to consider when making changes to a job in a multiserver environment. Identify the features of SQL Server Web Assistant. Create an HTML file. Execute a defined Web Assistant job.  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ... the tools available in Content Analyzer to determine the cause of some common problems. Configure log settings that enable the importing of log files through Usage Import. Manage distributed transactions by using Microsoft Transaction Server. Monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools. C ontent Emphasis Skills-Based  more...

NetWare Service and Support Upgrade - Part 5 ...adable Module (NLM) on a NetWare 5 server. Identify the causes of the two types of errors that generate abend messages. Configure SET parameters to allow the server to recover from abends automatically. Identify the information displayed in an abend message. Identify the causes of server lockups. Identify the data to be collected for troubleshooting server abends and lockups.  more...

Oracle8i Performance Tuning Managing Memory Disk I O Course Overview This course is the second in a three-part Oracle8i Performance Tuning series. This course introduces the learner to the application tuning issues that will impact database performance. In addition, participants will be introduced to tuning components and functions of the shared pool and the buffer cache. Students will learn how to monitor the contents and usage of the Redo Log  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...ls to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations and implement tuning recommendations. L earn To: Determine the appropriate data block size.  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...fy the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology. Install an application from a network by using Control Panel. Install a Windows 2000 component by using Control Panel. Identify the best practices for using Windows Installer. Match the  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...fy the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology. Install an application from a network by using Control Panel. Install a Windows 2000 component by using Control Panel. Identify the best practices for using Windows Installer. Match the  more...

Oracle PL SQL Procedures Functions Packages 61114 Course Overview This course is the second in a series of three titles. It introduces the learner to the basics of PL/SQL subprograms. This course covers the building and invoking of procedures and functions. Additionally, this course introduces the basics of creating and using packages. L earn To: Identify the types and components of a subprogram. Create a subprogram. Create  more...

Advanced Project Leadership Organization Strategy Business Needs ...o strategy. Identify how the type of organization could cause risk. Audience: Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to achieve the project goals Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Stress Management Fundamentals for Managers ...in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you should be able to take appropriate action to reduce the effects of stress on an organizational level. Learn To:  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ..., Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2:  more...

Excellence in Service Establishing Service Standards In Excellence in Service: Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally,  more...

Business Problem Solving The Problem Solving Process ...is program, you will be able to identify a problem's root causes, develop and implement an effective solution, and track the success of your solution. Learn To Identify the characteristics of effective solution criteria. Complete the three phases of the problem-solving process. Generate solution options.  more...

Conducting Meetings Effective Meeting Communication Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.  more...

Correcting Performance Problems Identifying Performance Problems ...ne the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with employees who have performance problems. Learn To Approach an employee with whom you need to address an attendance problem.  more...

Correcting Performance Problems Disciplining Employees ... meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use information about an employee's performance, as well as steps to follow when conducting  more...

Total Quality Management Implementation and Tools ...o analysis. Identify the uses of a cause and effect diagram. Recognize how to construct an affinity diagram. Identify ways a priority matrix can assist in managing quality. Identify the steps in constructing a process and decision program chart. Simulation Overview:  more...

Team Participation Team Communication ... Understand the factors that cause breakdowns in team communication. Understand the two ways power can influence communication. Distinguish between, and select appropriately from, the different types of verbal communication. Use positive nonverbal communication.  more...

IIS 4 0 Creating Configuring a Web Server - Part 4 ...ervice. Match the Microsoft SMTP Service errors to their cause. Identify the features of Microsoft NNTP Service. Sequence the steps of posting an article to a newsgroup. Sequence the steps of viewing articles from a newsgroup. Identify the uses of the property sheets of ISM for a NNTP site. Create a newsgroup by using ISM. Create an expiration policy that can apply to one or more  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 Course Overview This is the third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network  more...

Oracle8i Database Admin Manage an Instance ...teristics of a redo log buffer. Identify the events that cause the Database Writer (DBWR) to write to data files. Identify the events that cause the Log Writer (LGWR) to write to the redo log file. Identify the uses of System Change Numbers. Sequence the steps that occur during COMMIT processing. Identify the advantages of the fast COMMIT process used by Oracle. Unit 2: Administration  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...ccount, and Access Problems 3 - 4 hours o Identify the causes and solutions of a user rights problem during upgrade from Windows NT 4.0 to Windows 2000. o Identify the steps to diagnose and solve an upgrade-related hardware device failure problem. o Identify the causes and solutions of a domain name problem during upgrade from Windows NT 4.0 to Windows 2000. o Identify the steps to  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...ct. Identify the Account policy settings that can be the cause of a specific problem. Identify the solution for a specific Local policy problem. Unit 3: Recovering Data Duration: 2 Hour(s) Identify the methods used to recover a Windows 2000 network from a specific problem. Match the method used to start a failed server with the problem that prevents the server from starting.  more...

Windows 2000 Instalation Config Admin --Part 8 Security Considerations ...ct. Identify the Account policy settings that can be the cause of a specific problem. Identify the solution for a specific Local policy problem. Unit 3: Recovering Data Duration: 2 Hour(s) Identify the methods used to recover a Windows 2000 network from a specific problem. Match the method used to start a failed server with the problem that prevents the server from starting.  more...

Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS Course Overview This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify  more...

A 2003 OS Technologies Part 3 Troubleshooting ...h their solutions. To identify causes of Windows Protection error messages. To identify characteristics of a competent customer support technician. To identify guidelines for providing phone support. To identify guidelines for conducting service calls. To  more...

Motivation Fostering Employee Motivation In Motivation: Fostering Employee Motivation, you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and  more...

Executive Level Leadership Leadership Communication ...a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations. Learn To Identify the five communication networks. Identify the pitfalls to using communication networks.  more...

Managing Generations in the Workplace Understanding the Generations ... Identify differences in value systems that can cause conflict for the different generations. Identify features of organizational culture. Identify how personal value systems affect organizations. Distinguish between facts and myths about the Builder generation. Audience This course is suitable for  more...

IIS 4 0 Creating and Managing a Web Server Curriculum ... the tools available in Content Analyzer to determine the cause of some common problems; configure log settings that enable the importing of log files through Usage Import; manage distributed transactions by using Microsoft Transaction Server; monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools; identify the features of Microsoft Index Server; identify  more...

Executive Level Leadership - Leadership and Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations.  more...

Quality Management - Quality Management Tools Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,  more...

Six Sigma Management and Planning Tools In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma?? approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,  more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order  more...

Six Sigma DMAIC Improving the Process ...ching a problem when it's small might not get at the root cause. Six Sigma Black Belts know that to find the root cause of a problem, you have to develop an improvement strategy, and then use precision tools to employ the improvement strategy and target the problem with perfect accuracy. In this course Six Sigma Green Belts and team members will explore the tools and techniques for developing  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online ...ll know not only how and when to do reasonable suspicion/ cause testing but why they need to do it. Included in the Course Materials Section of the Online Course: DOT Supervisor Handbook Follows the instructional video segments and provides additional information along with reproducible checklists and documentation to perform post accident and reasonable suspicion testing. Do It  more...

Clostridium Difficile Colitis Prevention And Management ...ife-threatening. Clostridium difficile is the leading cause of infectious diarrhea in hospitals and has become, along with methicillin-resistant Staphylococcus aureus, one of the most common causes of health carea associated infections. The incidence and severity of C. difficile infection (CDI) have increased dramatically since 2000, and CDI is estimated to cause as many as 20, 000  more...

Preventing and Managing Norovirus in Healthcare Settings ...s in Healthcare Settings Norovirus is the predominant cause of acute gastroenteritis, causing both sporadic cases and outbreaks. It is estimated to be the causative agent for over 23 million gastroenteritis cases occurring every year in the U. S. Norovirus gastroenteritis infections commonly occur in healthcare settings. In fact, healthcare institutions, such as hospitals and nursing homes,  more...

Norovirus in Long-Term Care Facilities ...ong-Term Care Facilities Norovirus is the predominant cause of acute gastroenteritis, causing both sporadic cases and outbreaks. It is estimated to be the causative agent for over 23 million gastroenteritis cases occurring every year in the U. S. Norovirus gastroenteritis infections commonly occur in healthcare settings. In fact, healthcare institutions, such as hospitals and nursing homes,  more...

Communications In Nursing ... study revealed that communication problems were the root cause more than 65% of the time (Haig, Sutton, & Whittington, 2006). Of those 2000 incidents, 70% resulted in a patienta ™s death. Other studies show that communication problems are at the root of 90% of all patient adverse incidents. Communication, in all its varied forms, is an extremely important part of our everyday life at work  more...

Reducing Medication Errors A Focus on the Med Pass ...rse will provide information on the scope of problem, the cause and the prevention of medication errors. With a focus on the current best practices of medication preparation and administration this course will enhance understanding of the survey process and remedies the Centers for Medicare and Medicaid Services (CMS) may enforce. The goal is to reduce facility medication error rates in order  more...

Basic Peripheral IV Therapy in Adults ...e related to IV therapy 5. Describe the signs, symptoms, causes, treatment and prevention of hyper/ hypovolemia 6. State the causes and treatments of electrolyte imbalances 7. Describe how each solution: isotonic, hypotonic and hypertonic, effects the recipient 8. Identify methods of fluid regulation 9. List external factors that can influence the rate of flow 10. Demonstrate the correct  more...

Current Concepts in Chemotherapy ...gs are double-edged swords. They can both cure cancer and cause cancer. They are associated with more side effects and more serious side effects than most other medications nurses administer. Therefore, education related specifically to chemotherapy is crucial to the safe and effective use of these drugs. State Boards of Nursing have varying positions on the role of the LPN/ LVN in the  more...

Managing the Supply Chain eLearning Description/ Objectives: Supply chain management is a dynamic process that allows companies to track real customer need, adjust to demand fluctuations, manage supplier capability, evaluate information and communications systems in the supply chain, understand market trends and shifts, develop plans to ensure the Companya ™s interests are protected. After taking this course, students  more...