Online Caused eLearning Training
From Serebra Learning Corporation
Establishing Team and Customer Relationships
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a
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Organizational Behavior The Organizational System
Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their
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Mentoring Strategies in the 21st Century
Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on
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Managing and Maintaining Brand Equity
...en there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market, consumer tastes change, fashions come and go and even lifestyles change. How can you respond successfully? By being ready for change and having a plan of action. This course gives
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Visual Basic 6 0 Advanced Enterprise Client Server Dev Part II
This course investigates advanced concepts and technologies that will help you develop more capable and reliable client/server applications with Visual Basic. It discusses the attributes of interfaces and the concept of an interface as a contract. It examines the basic IUnknown interface, the creation and implementation of abstract classes and multiple interfaces, and the fundamentals of the
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Win2000 Professional Implementing and Monitoring Security
...roups. Then you will learn about troubleshooting problems caused by security discrepancies and problems related to audit and security policies. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT
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DOT Drug and Alcohol Awareness
Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of
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Food Safety and Handling
Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly prepared or handled food, there is
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Communicating with Difficult People: Handling Difficult Co-Workers
Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers cope with their difficult behavior and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type the appropriate techniques to use to cope with and manage difficult behavior and the steps
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From 123-CBT Computer Based Training
Windows NT 4 0 Cluster Server Wolfpack - Part 2

...STERLOG environment variable.
Match the cluster problems caused by SCSI controllers with their solutions.
Identify the solutions for common SCSI termination problems.
Identify the SCSI-cabling solution for a specified cluster requirement.
Sequence the steps to recover from a corrupt quorum log in a quorum resource after Cluster service has been stopped on both the nodes.
Match the
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Oracle Form Builder R6 Including Reusable Oracle Components

Course Overview This course is the sixth in a six-part Oracle Developer series that is based on Oracle Developer Release 6. This course will enable learners to implement methods to use additional data sources, to work with Oracle8 objects, and to integrate charts, reports, and timers in form modules. In addition, the course covers the procedures to reuse components, objects, and code and to
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Oracle Form Builder Including Reusable Oracle Components

... of PL/SQL code.
Identify the features of error messages caused by failed Form Builder calls to the Oracle Server.
Match the predefined error messages with the DML declarative constraint violations that generate them.
Complete the code for the ON-ERROR trigger to display error information caused by an implicit call to the Oracle Server.
Complete the code to display error information caused
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Data Modeling - Develop Depth to Your Models

...ify a resolution for a chasm trap.
Identify the problems caused by too much convergence in an ER model.
Identify the problems caused by too much divergence in an ER model.
Identify why transferable relationships are needed.
Identify what a transferable relationship is.
Identify the symbol used to show non-transferability.
Identify the consequences of creating a non-transferable
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NetWare Service and Support Upgrade - Part 4

...ronments.
Troubleshoot the NDPS printing problem that is caused if a Printer Agent is set to pause all printer output.
Troubleshoot the NDPS printing problem that is caused if NDPS Manager is unloaded from the server.
Unit 2: Troubleshooting Queue-Based Printing
Duration: 3 - 4 Hour(s)
Sequence the steps to set up network printing for NetWare 4.x and NetWare 5.
Set up queue-based
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NetWare Service and Support Upgrade - Part 5

Course Overview
This course is the fifth in a five-part series on Novell NetWare Service and Support. This series focuses on the prevention, diagnosis, and resolution of hardware-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks, and disaster recovery.
L earn To:
Troubleshoot server-related
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Advanced Project Leadership Selling Project Mgmt to the Organization

...ent as project. Learn To: Identify the problems caused by a lack of project management. Identify effective methods for selling project management to senior executives. Identify the steps for implementing project management as a project. Audience: This course is for professionals who are charged with leading high-profile projects within their organization. Deployment:
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Stress Management Fundamentals for Managers

...tal conditions that lead to stress.
Know when stress is caused by poor job fit.
Recognize methods for reducing workplace stress.
Identify when you should intervene.
Recognize methods for preventing employee burnout.
Unit 3: Preventing Management-Induced Stress
Identify manager behaviors that cause stress.
Understand how effective time management can reduce employee stress.
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Communicating w Difficult People Working with Difficult Employees

... Apply the HELP acronym to prevent negative situations caused by difficult behavior. Recognize potential obstacles to communicating effectively. Discipline a difficult employee by applying the correct process. Audience Managers, facilitators, team leaders, and professionals who need to handle situations with difficult employees,
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Communicating w Difficult People Handling Difficult Co-Workers

... cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult
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Change Management Managing Change

... resist change. Manage the tension caused by change. Help employees avoid complacency. Eliminate the causes of complacency. Control a crisis. Simulation Overview: In this simulation, the Information Systems Department is implementing a new operating system.
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Managing Change Overcoming Change Obstacles

... Identify the guidelines for easing the tension caused by change. Identify the causes of complacency. Identify the ways you can prevent crises from occurring. Simulation Overview: You will meet with the District Sales Manager at Icon International. Through her questions and your answers, you will gain a better
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Frontline Leadership Positively Influencing Workplace Culture

Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To
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Organizational Behavior The Organizational System

... Help a group overcome a barrier caused by organizational structure. Identify elements of the job characteristics model that affect employee satisfaction. Determine the most appropriate method of job redesign for an employee. Implement one method of job redesign for an
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From Automated Learning Corporation
ESD: See It! Believe It! Control It! - On-Line Training
...ment Human Body Model (HBM) of ESD damage Controlling ESD caused by the HBM Charged Device Model (CDM) of ESD damage Controlling ESD caused by the CDM Safe & unsafe handling practice. LearnTech training incorporates interactive learning checks throughout the instructional sequences. Standards Compliant: ESD: See It! Believe It! Control It! conforms to the ANSI/ESD S20.20 ESD control program
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ESD: An Introduction - On-Line Training
... ESD is generated from common actions Two types of damage caused by ESD Problems and cost implications Conditions likely to cause uncontrolled ESD Behavior of insulative, conductive, and dissipative materials Causes & effects of polarization and induction Function of ionization, humidity and grounding in ESD control. LearnTech training incorporates interactive learning checks throughout the
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From Teach Me IT
E-commerce Fundamentals

The E-commerce Fundamentals WBT is the first course in the E-commerce curriculum. It introduces students to the technologies and concepts of e-commerce. It also provides students the knowledge of different e-commerce system architectures and planning the implementation of an e-commerce system. After completing this course, the student will be able to:
List the advantages of e-commerce
List the
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From Technical Presentations
Back Safety


... problem during their lives. Back injuries are frequently caused by common activities experienced both on and off the job... such as lifting, climbing, reaching, etc. "Back Safety" emphasizes the importance of overall back care, both on and off the job, including exercises and weight control. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet
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Process Safety and Emergency Response


Hired contractors must be informed of the hazards that may be caused by their work, site-specific safe work practices and plant emergency procedures. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet your site-specific needs. It is currently available in English, but other language tracks can be added.
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