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From Online Training Directory
Sexual Harassment in the Workplace Series
... developed to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following legislation: California: Government Code
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Work Zone and Heavy Equipment
... ve just crossed over into the Work Zone. Discover what causes most work zone fatalities and injuries.
Welcome to Work Zone and Heavy Equipment ??you?re moving into a land of both shadow and substance, of things and ideas; you?ve just crossed over into the Work Zone.? Discover what causes most work zone fatalities and injuries. No mystery will prevent you from properly setting up a work
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Problem Solving Through Productive Thinking
...hat will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.
Problem Solving Through Productive Thinking One of the greatest
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Hearing Conservation/Noise Control
...aring Conservation / Noise Control, leads you through the causes of hearing loss as you gain the personal and noise reduction skills to deal with those persistent load noises. You`ll Marvel?, that even without super powers, the workers in your organization can use personal protective equipment that will safeguard their hearing even better that a mutant could. ?Holy, health hazard, Batman! We
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Defensive Driving
...all drivers should take this safety course. Detailing the causes of the hazards, we edge you into the fundamentals of defensive driving and then steer into road conditions, stopping distance, vehicle spacing, backing, evasive driving techniques, parking, drinking, accidents, road rage, and cell phones. Every new driver in your company will journey through all their driving instructors never
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Conducting Effective Accident Investigations
...e staircases by torchlight, you can quickly determine the causes behind workplace accidents.
Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our Conducting Effective Accident Investigations safety training program,
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From 123-CBT Computer Based Training
Optimizing a Database Data Recovery Plan for SQL Server 2005
To identify potential causes of database failure, and select the appropriate fault tolerance and restore strategies for a scenario
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Optimizing a Database Data Recovery Plan for SQL Server 2005
Problem Performance Identification
...management of problem performance lies in identifying the causes of problem performance. There are performance problems that result from the way that the organization operates, which may well make the individual worker unable to perform better, for example in terms of the design of the task they are asked to perform. But there are also performance problems that stem from the workers attitude.
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills.
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Bridge the Expectations Gap
...r a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is making promises that
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The Process of Interpersonal Communication
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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Workplace Communication Skills
...In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's
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Resolving Conflict with Communication Skills
Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with
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Relationship Management - Maintaining the Client Relationship
In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the
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Six Sigma DMAIC Analyzing the Data
There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order
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Modeling and Analyzing Processes in Six Sigma
...tart uncovering and analyzing these processes, the likely causes of problems become clearer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. From a process analysis point of view, the course examines the use of
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Six Sigma Process Improvement
In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally
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Six Sigma Reducing Variation to Improve Quality
"What, do you expect everything to be perfect?" How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
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Common Tests
...ocess, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and target areas for the changes that are needed--a statistical understanding of the problem and likely solutions.This course, Common Tests, discusses the common hypothesis testing methods, how to perform them,
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Variance Contingency Tables and Nonparametric Tests
...ocess, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and target areas for the changes that are needed--a statistical understanding of the problem and likely solutions.This course, Variance, Contingency Tables, and Nonparametric Tests, discusses the common tests of
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Process Analysis and Documentation
The Six Sigma?? DMAIC system is a roadmap that points the way to process and performance improvement. The second phase in this methodology is Measure. You cannot hope to improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage,
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Quality Management - Quality Management Tools
Quality Management: Quality Management Tools offers the student an overview of tools used to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams,
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Exploratory Data Analysis in Six Sigma
...examine the output variable (known as y) and its possible causes or input variables (known as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones. This analysis is generally conducted through the use of two important
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Introduction to Hypothesis Testing and Testing for Means in Six Sigma
..., testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The course will explore the steps for testing hypotheses for one-sample t-tests and two-sample t-tests with the help of real-life examples and case studies. The key terms and the common procedures used to test hypotheses are also
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HTML 4 Part 2 Advanced Topics

...ser. Match the problems in CGI scripts with their causes. Match the common causes of problems in CGI scripts with their solutions. Unit 3: DHTML and CSS 1 hour Identify the benefits associated with DHTML features. Complete the JavaScript code used to add interactivity to a Web page by selecting the correct set of code. Identify the JavaScript code
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CIW Security Professional Network Security Introduction

...uthentication methods with their descriptions.
Identify causes of security attacks.
Identify characteristics of different types of hackers.
Identify types of basic security attacks.
Identify features of encryption methods.
Identify the key aspects of algorithms used for symmetric encryption.
Identify the key elements of asymmetric encryption.
Audience:
This course is intended
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Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS

Course Overview This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify
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Windows 2000 Installation Config Admin --Part 5 Network Imp

...address. Identify TCP/IP connectivity problems and their causes within a local network. Match TCP/IP diagnostic utilities with the situations in which they are used. Install NetBEUI on Windows 2000 Server. Install NWLink on Windows 2000 Server. Identify the binding order for protocols in a specified situation. Configure network bindings to specify a protocol as the first protocol in the
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Windows 2000 Installation Config Admin --Part 5 Network Imp

...address. Identify TCP/IP connectivity problems and their causes within a local network. Match TCP/IP diagnostic utilities with the situations in which they are used. Install NetBEUI on Windows 2000 Server. Install NWLink on Windows 2000 Server. Identify the binding order for protocols in a specified situation. Configure network bindings to specify a protocol as the first protocol in the
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Oracle8i Backup and Recovery Troubleshooting Recovery

...fy the ways of resolving statement failure. Identify the causes of statement failure. Identify the ways of resolving user process failures. Identify the causes of user process failures. Identify the ways of resolving user error failures. Identify the causes of user error failures. Identify the recovery process in an instance failure. Identify the causes of instance failure. Identify the
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Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention

...ls to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations and implement tuning recommendations. L earn To: Determine the appropriate data block size.
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Windows NT Server 4 0 Routing RAS - Part 4

...2 Hour(s)
Identify the features of DDR.
Identify the causes of application errors in DDR.
Sequence the steps in the process of the one-way authentication of a Demand Dial router.
Sequence the steps in the process of the two-way authentication between two Demand Dial routers.
Configure Windows NT Server for DDR.
Configure DDR for RRAS between two routers.
Identify the general options
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Lotus Domino R5 Development Part 8 Application Architecture

...y will yield the best performance. Identify the probable causes that can lead to a specific problem when using Domino. Unit 2: Application Maintenance and Distribution Duration: 3 - 4 Hour(s) Identify the benefits of upgrading to Domino R5 in an organization. Identify the guidelines for creating a plan for design upgrade in an organization. Identify the methods to keep database
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Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

...ls to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the input data, analyze the collected data using rules, review tuning recommendations and implement tuning recommendations.
L earn To:
Determine an appropriate block size,
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Oracle8 Backup and Recovery - Troubleshooting and Recovery

...fy the ways of resolving statement failure.
Identify the causes of statement failure.
Identify the ways of resolving user process failures.
Identify the causes of user process failures.
Identify the ways of resolving user error failures.
Identify the causes of user errors failures.
Identify the recovery process in an instance failure.
Identify the causes of instance failure.
Identify
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NetWare 5 Advanced Administration - Part 5

...)
Match replica types with their functions.
Identify causes of delay in the replication and synchronization of changes in the directory.
Identify preventive maintenance techniques for the NDS database.
Perform the steps to update servers to a single version of NDS.
Identify the guidelines for preserving space on a SYS volume.
Indicate the actions to be taken when bringing down a server
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NetWare 5 Advanced Administration - Part 5

...)
Match replica types with their functions.
Identify causes of delay in the replication and synchronization of changes in the directory.
Identify preventive maintenance techniques for the NDS database.
Perform the steps to update servers to a single version of NDS.
Identify the guidelines for preserving space on a SYS volume.
Indicate the actions to be taken when bringing down a server
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Quality Management The Quality Management Process

.... Select characteristics of common causes of variation. Identify three frequent sources of variation. Simulation Overview: In this simulation, you will meet with John Cunningham, Icon a a s Quality Management Director, to go over some of the fundamentals of quality management. John will give you
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Quality Management Quality Management Tools

...ed to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and
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Oracle Database 10g Administration Workshop I Part 4

...fficiently.
Match database failures with their possible causes.
Identify features of instance recovery.
Identify key concepts of tuning instance recovery.
Audience:
The target audience is Data Administrators, Technical Consultants, Support Engineers, and Sales Consultants.
Deployment:
Self-Study
Language Options:
US English
Total Learning Time:
4 hours
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Windows NT Server 4 0 Routing RAS - Part 4

...2 Hour(s)
Identify the features of DDR.
Identify the causes of application errors in DDR.
Sequence the steps in the process of the one-way authentication of a Demand Dial router.
Sequence the steps in the process of the two-way authentication between two Demand Dial routers.
Configure Windows NT Server for DDR.
Configure DDR for RRAS between two routers.
Identify the general options
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Advanced Six Sigma The Measure Analysis Phases of DMAIC

...hese metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action.
Learn To:
Understand the role of data in the implementation of Six Sigma.
Understand how different types of data can be used differently in Six Sigma projects.
Understand how metric systems help in
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Oracle SQL Tuning Diagnostics and Tuning Schema

...g Performance
Duration: 2 - 3 Hour(s)
Identify the causes of SQL performance problems.
Identify the main system areas that can be addressed with the tuning process.
Sequence the steps involved in the tuning methodology.
Identify the guidelines to be followed when applying the tuning methodology.
Unit 2: Analyzing SQL Performance
Duration: 2 - 3 Hour(s)
Match the identifiers
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NetWare Service and Support Upgrade - Part 3

...orkstation.
Use some troubleshooting tools to find the causes of the problems on the Novell Client.
C ontent Emphasis
Skills-Based
A udience
Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should have an understanding of (or experience with) personal computers, operating
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NetWare Service and Support Upgrade - Part 5

...oadable Module (NLM) on a NetWare 5 server.
Identify the causes of the two types of errors that generate abend messages.
Configure SET parameters to allow the server to recover from abends automatically.
Identify the information displayed in an abend message.
Identify the causes of server lockups.
Identify the data to be collected for troubleshooting server abends and lockups.
Identify
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Advanced Project Leadership Selling Project Mgmt to the Organization

...problems caused by lack of project management. Identify causes for lack of project management. Unit 2: Selling Project Management (0.5 hours) Identify the value of project management. Identify how the Iron Triangle relates to corporate success. Identify the factors that are important to senior executives. Identify why it is difficult to sell project management to senior
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Self Development Motivating Yourself to Perform

...signs of procrastination. List six causes of procrastination. Use strategies to overcome procrastination. Simulation Overview: In this simulation, you will meet with Robin Carlson and Greg Baldwin, two of your fellow Product Managers. The three of you make up the team responsible for organizing Icon's
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Time Management Planning Your Day

... Much (1 - 2 hours) Identify the causes of doing too much. Follow the steps to avoid doing too much. Arrange the steps to saying 'no'. Follow the steps to saying 'no'. Simulation Overview: In this simulation, you will meet with Jessica Stone, a Marketing
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Organizational Skills Managing Information

...naging information benefits organizations, determine what causes information overload, and identify your main goal when managing information. Unit 2: The INFO Process (0.5 - 1 hour) Understand how the INFO Process helps you manage information. Note appropriate information on your information chart. Focus your information
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Stress Management Fundamentals for Managers

...in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you should be able to take appropriate action to reduce the effects of stress on an organizational level.
Learn To:
Understand
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Stress Management Fundamentals for Employees

...ndividuals who want to improve their understanding of the causes and impact of stress, and learn ways to manage stress effectively. There are no prerequisites required for this course.
Deployment:
Self-Study
Accreditation
NASBA credits: 2 CPE
CEU credits: 0.20 CEUs
HRCI credits: 1 Hour
Language Options:
US English
Total Learning Time:
2 hours
Objectives:
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Visual Basic NET-Distributed Applications Part 4

... features. a To match debugging errors with their causes. a To match project configuration debugging properties with their descriptions. a To match project configuration build properties with their descriptions. Audience This course is aimed at database administrators, application developers, systems analysts, and software engineers. Typically, students will may be
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Economics The Principles of Economics

...c inflation. Identify some typical causes of unemployment. Simulation Overview: In this simulation, you will meet Ronald Spear, a senior economist with Icon International, to discuss the main ideas that guide economic thinking, how people interact and make decisions, and how the economy works as a whole. Ronald will be asking
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Economics Foundations of Macroeconomics

...on and unemployment. Recognize the causes of business cycles of expansion and contraction. Outline the role of government policy in macroeconomics. Name some key government policymaking tools. Simulation Overview: In this simulation, you will meet with Elizabeth Thomas, a senior
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Communicating w Difficult People Working with Difficult Employees

...s of difficult behavior. Recognize causes that make regular people become difficult employees. Identify the characteristics that comprise the two main sources of difficult behavior. Identify the steps that make up the HELP acronym. Apply the HELP acronym to prevent negative situations caused by difficult
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Communicating w Difficult People Communicating with Your Manager

...lt Manager (0.5 - 1 hour) Select causes of difficult behavior. Apply steps to distinguish between difficult behavior and periodic irritability. Recognize the characteristics of the four types of difficult personalities. Simulation Overview: In this simulation, you are Icon's
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Leadership Development Goal Setting

...used to meet goals. Recognize four causes of goal-centered stress. Use goals to reduce stress. Simulation Overview: In this simulation, you are meeting with the Sales, Product, and Information Systems Managers of your organization's Dallas branch to discuss an important deadline that was recently missed.
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Six Sigma Deploying Six Sigma

... Recognize the use of a Pareto chart to highlight major causes of problems. Identify input and output relationships that affect problem causes. Identify the problem by using a control chart. Identify the value of removing process variation in terms of the Sigma quality level. Generate a new control
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Business Problem Solving The Problem Solving Process

...is program, you will be able to identify a problem's root causes, develop and implement an effective solution, and track the success of your solution. Learn To Identify the characteristics of effective solution criteria. Complete the three phases of the problem-solving process. Generate solution options.
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Conducting Meetings Effective Meeting Communication

Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.
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Change Management Managing Change

...s avoid complacency. Eliminate the causes of complacency. Control a crisis. Simulation Overview: In this simulation, the Information Systems Department is implementing a new operating system. You are meeting with the Director of Human Resources, the Director of Information Systems, and the Special
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Correcting Performance Problems Identifying Performance Problems

...ne the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with employees who have performance problems. Learn To Approach an employee with whom you need to address an attendance problem.
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Business Ethics Managerial Business Ethics

...address subordinates' ethical issues. You will also learn causes of unethical behavior, how to recognize unethical behavior, and how to end unethical behavior in the workplace. Learn To Demonstrate characteristics of ethical managers. Identify ways to ensure ethicality in the workplace. Follow steps for
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Managing Change Overcoming Change Obstacles

...on caused by change. Identify the causes of complacency. Identify the ways you can prevent crises from occurring. Simulation Overview: You will meet with the District Sales Manager at Icon International. Through her questions and your answers, you will gain a better understanding of the obstacles to change. Unit 2:
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Team Leadership Promoting Your Team s Effectiveness

...ng Teams (0.5 - 1 hour) Identify causes that can make teams ineffective. Follow guidelines to overcome a team's ineffectiveness. Follow steps to empower team members. Identify examples of rewards depending on the type of reward. Identify elements that can be affected by cultural
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Team Conflict Overcoming Conflict with Communication

...setting. Identify the primary causes of team conflict. Simulation Overview: In this simulation, you will meet with John Cunningham and Marcus D'Angelo, two of Icon's Customer Service Managers in the Telecommunications Division. You have all been chosen to be part of a team that will evaluate the current employee
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Cross-Functional Teams Goal Setting in a Cross-Functional Team

...unctional teams, how they are formed and managed, and the causes for success or failure. In addition, the program touches on how steering committees and sponsors support cross-functional teams, how teams can develop a vision and mission, how to develop an action plan for a team, and how team members should set goals and objectives. Learn To Identify the
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Windows 2000 Upgrading from Windows NT 4 0--Part 4

...ccount, and Access Problems 3 - 4 hours o Identify the causes and solutions of a user rights problem during upgrade from Windows NT 4.0 to Windows 2000. o Identify the steps to diagnose and solve an upgrade-related hardware device failure problem. o Identify the causes and solutions of a domain name problem during upgrade from Windows NT 4.0 to Windows 2000. o Identify the steps to
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Windows 2000 Upgrading from Windows NT 4 0--Part 4

...ccount, and Access Problems 3 - 4 hours o Identify the causes and solutions of a user rights problem during upgrade from Windows NT 4.0 to Windows 2000. o Identify the steps to diagnose and solve an upgrade-related hardware device failure problem. o Identify the causes and solutions of a domain name problem during upgrade from Windows NT 4.0 to Windows 2000. o Identify the steps to
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XML Building XML-Based Web Applications Part 5

...pared with Document Type Definitions (DTDs). o Identify causes of invalid XML documents. o Identify the techniques for handling invalid documents. o Match XDR schema elements with their descriptions. o Identify the syntax for creating and attaching a Microsoft XDR schema. o Identify the syntax for defining an element type in an XDR schema. o Identify the attributes used to define
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XML Building XML-Based Web Applications Part 5

...pared with Document Type Definitions (DTDs). o Identify causes of invalid XML documents. o Identify the techniques for handling invalid documents. o Match XDR schema elements with their descriptions. o Identify the syntax for creating and attaching a Microsoft XDR schema. o Identify the syntax for defining an element type in an XDR schema. o Identify the attributes used to define
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CIW Internetworking Professional Part 1 TCP IP Fundamentals

...re network traffic with a baseline. Identify the causes of performance degradation. Audience The audience for this course will apply to students involved in defining network architecture, identifying infrastructure components, and monitoring and analyzing network performance. They will also be responsible for the design and management of enterprise TCP/IP networks. Prerequisite
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A 2003 OS Technologies Part 3 Troubleshooting

...h their solutions. To identify causes of Windows Protection error messages. To identify characteristics of a competent customer support technician. To identify guidelines for providing phone support. To identify guidelines for conducting service calls. To
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Windows Server 2003 Planning Active Directory Part 2

...h common software deployment problems with their possible causes. To identify features of Active Directory replication. To match the partition types in Active Directory with their contents. To identify features of replication topology. To match replication problems with their possible
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Windows Server 2003 Planning Active Directory Part 2

...h common software deployment problems with their possible causes. To identify features of Active Directory replication. To match the partition types in Active Directory with their contents. To identify features of replication topology. To match replication problems with their possible
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From 6P International, LLC
Health Care Fire Safety
Every year, fire kills more people than any other natural disaster in United States. According to OSHA statistics, in the year 1995, 200 people were killed at workplace from fires and explosions, more than 5, 000 were injured, and businesses faced the loss of around 2. 3 billion dollars. Fires create havoc among workers and demolish thousands of businesses every year. Fires lead to injuries,
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From Serebra Learning Corporation
Framing the Problem
When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight
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Process Analysis and Documentation
...am; assign constant, noise, and experimental variables to causes in a cause and effect diagram; and create an action plan to change noise variables to constants. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belong to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the
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Relationship Management Maintaining the Client Relationship
...term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client relationship, and which techniques might be most effective for you. The target audience for this course is
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Bridge The Expectations Gap
...r a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is making promises that
more...
Evaluating Internal Assignments
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Project Management Professional Quality Management


Project Management: Quality Management, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify quality management principles, interpret control charts, identify the steps involved in creating a cause and effect diagram and use Pareto analysis to identify the primary causes of a problem. The Prime-Project Management Professional
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E-mail and Organizational Communication
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for
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Getting Results through Communication
When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various
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The Process of Interpersonal Communications
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
more...
Continuous Performance Assessment
This course shows you how to make performance appraisal a continuous process. The first stage of continuous performance assessment is planning. Appraisal must be linked to performance goals that matter, and these goals need to encompass both the organization and the individual before a performance plan can be agreed on by appraiser and appraisee. Even with conventional roles and relationships this
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A New Manager s Responsibilities and Fears
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect
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Averting Problem Performance Simulation
You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in
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Effective Delegation Simulation
In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is
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Selecting the Best Applicant
Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision
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Six Sigma Management and Planning Tools
In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,
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Six Sigma Reducing Variation to Improve Quality
What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by
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Six Sigma DMAIC Analyzing the Data
There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order
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History of Organizational Improvement and the Foundations of Six Sigma
To successfully implement Six Sigma , it's useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum
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Problem Solving and Process Management Tools
...ity management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and organizational excellence depends on how effectively managers apply these tools to solve quality and process-related problems.This course explores basic problem-solving and process management tools used for identifying, analyzing, and solving
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Measurement Assessment and Metrics
Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance.This course explores data analysis techniques
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Rightful Termination
One of the most difficult things you will do as a manager is to tell an employee that his or her working relationship with the company must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the
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Win2000 Professional Installing and Upgrading
...00 Professional. Finally, you will learn about the common causes for, and solutions to installation problems, and you will become capable of upgrading earlier Windows operating systems to Windows 2000 Professional and troubleshooting installation and upgrade failure problems. The course addresses the training needs of system administrators, network designers, and IT consultants. This course
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Win2000 Server Implementing Local Security and Policies
...er for local user accounts. You will also learn about the causes for the error messages and the solutions that Windows 2000 Server provides for these problems. Finally, the course covers managing user profiles and assigning user profiles to user accounts, and it explains the concepts of logon The course addresses the training needs of system administrators, network designers, and IT
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Win2000 Server Installing and Upgrading
...ows 2000 Server. Finally, you will learn about the common causes for, and solutions to installation problems, and you will become capable of upgrading earlier Windows operating systems to Windows 2000 Server and troubleshooting installation and upgrade failure problems. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the
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Troubleshooting and Disaster Recovery of SharePoint 2003
To describe troubleshooting and the implementation of a disaster recovery strategy for SharePoint Portal Server 2003 Administrators who intend to deploy SharePoint Portal Server 2003 and SharePoint technologies; IT professionals who wish to gain knowledge of SharePoint products and technologies
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Maintaining Printers and Scanners
To identify how printers and scanners operate and how to install, configure, troubleshoot, and maintain printers and scanners The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Troubleshooting Wireless LAN Installations
In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.
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Electrical Electronics Motors and Transformers
The course will cover: Basic principles of DC motors Types of DC motors Controlling DC motors Basic principles of AC motors Types of AC motors Controlling AC motors Basic theory of transformers Types of transformers Ratings of transformers Maintenance of motors and transformers Mechanical troubleshooting of motors and transformers Electrical troubleshooting of motors and transformers. This course
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DOT Drug and Alcohol Awareness
Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of
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Electrostatic Discharge Safety Training
This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions. Primarily engineering, safety, and maintenance personnel whose responsibilities include determining and correcting
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Storm Water Pollution Prevention
...rm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes. Identifying sources of storm water pollution and keeping them from coming in contact with runoff is the best and most economical way to protect the quality of the nation's waters. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe
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Leadership and Team Development: Performance Troubleshooting


...NING Performance Troubleshooting is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It's called the Human Performance System, or HPS. The overall aim of the course is to ensure you can use the
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Personal Effectiveness - Teamworking: Resolving Conflict within a Team


Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course investigates whether conflicts are inevitable or avoidable and common causes of conflict. You will
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Microsoft Windows NT Server 4.0 Network Analysis and Optimization - Part 1
This is the third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a
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Quality Management Quality Management Tools
...ed to analyze a company's current performance and problem causes, as well as tools used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams, Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and
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Basics of Telecommunications
The Basics of Telecommunications WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and
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Advanced Six Sigma - The Measure and Analysis Phases of DMAIC
The Measure and Analysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action.
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Industrial Safety - Applied Ergonomics
This course begins with a description of musculoskeletal disorders (MSDs) and the possible causes. It continues with an explanation of how MSDs can affect office workers and ends with a discussion on ergonomic design for the workstation tools equipment and support devices.
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Industrial Safety - Hearing Conservation
This course introduces the Hearing Conservation Program (HCP) instituted by Occupational Safety and Health Administration (OSHA) and covers OSHA standard 1910.95 on hearing conservation various types and causes of hearing problems determination of noise levels and types of protective equipment.
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Industrial Safety - Eye and Face Protection
Each year eye injuries account for a large percentage of all workplace injuries. Employees can avoid most of these injuries by wearing proper eye and face protectors and adopting suitable safety measures. This course covers different types of eye and face injuries in various industries and explores the causes and effects of such injuries. The course then details the protective equipment employees
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Safety - Fire Safety in the Workplace
This course covers the basic causes of workplace fires and rules for fire prevention. Beginning with the causes for workplace fires the course then looks at characteristics of fire and different classes of fire. The course also covers various fire protection systems employee evacuation planning and the responsibilities of an employee for fire prevention.
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MS Windows Server 2003 Planning Active Directory Pt 2


This is the second course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course teaches about Group Policy strategy, including deploying software by using Group Policy. Implementing sites to
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Server+ Certification Part 3: Troubleshooting and Problem Determination


The is the third course in a four-part series on CompTIA's Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools, and utilities, identifying bottlenecks, and correcting misconfigurations and/or upgrades are also covered. Finally, guidelines for determining
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Oracle8i Performance Tuning: Optimizing Sorts and Minimizing Contention
This course is the third in a three-part Oracle8i Performance Tuning series. This interactive course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts ensure that sorting is done in memory where possible use direct writes for large sorts and allocate temporary space appropriately. The student will use
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Oracle8 Performance Tuning: Optimizing Sorts and Minimizing Contention
This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts ensure that sorting is done in memory where possible use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools
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Business Problem Solving: The Problem-Solving Process
In Business Problem Solving: The Problem-Solving Process you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program you will be able to identify a problem's root causes develop and implement an
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Correcting Performance Problems: Identifying Performance Problems
In Correcting Performance Problems: Identifying Performance Problems you will learn the different types of performance problems and how they affect an organization. You will also learn how to determine the severity of a performance problem how to identify causes of performance problems and how to approach employees who have performance problems. In addition you will learn guidelines to follow
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Business Ethics: Managerial Business Ethics
In Business Ethics: Managerial Business Ethics you will learn about common managerial ethical issues as well as ways to proactively ensure ethicality in the workplace and address subordinates' ethical issues. You will also learn causes of unethical behavior how to recognize unethical behavior and how to end unethical behavior in the workplace.
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Cross-Functional Teams: Goal Setting in a Cross-Functional Team
Cross-Functional Teams: Goal Setting in a Cross-Functional Team covers the elements and structure of cross-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams how they are formed and managed and the causes for success or failure. In addition the program touches on how steering committees and sponsors support
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From Bartending Pros
Who Do You Think You Are
Create the life you want! You will love this thought-provoking, soul-searching course. Kellie Nicholsona s inspirational way of approaching life is an enlightening look at the human condition that will benefit everyone.
Are you a 2 or a 4? Dona t let life happen 2 you! Make it happen 4 you!
In this class you will take quizzes and be given assignments that will help you to discover your
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From Automated Learning Corporation
ESD: An Introduction - On-Line Training
...vior of insulative, conductive, and dissipative materials Causes & effects of polarization and induction Function of ionization, humidity and grounding in ESD control. LearnTech training incorporates interactive learning checks throughout the instructional sequences. Standards Compliant: ESD: An Introduction conforms to the ANSI/ESD S20.20 ESD control program guidelines as well as to JEDEC
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From Improsys
Six sigma Training Program





...a is a data driven approach focused on analyzing the root causes of business problems and solving them.
Six Sigma Training
Instructor led Class Room Training
Online Training
Paricipants complete the Black Belt /Green Belt program 100% online.
High quality online tutorials/notes for each topic of Six Sigma
Online Multimedia Audio/ Video Classroom trainings of Six Sigma
Chatting facility
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From Multi-media Access
Slips, Trips and Falls


...workers. Workers learn how to prevent one of the leading causes of disabling injuries in the workplace. This course analyzes why falls happen. Unsafe acts and unsafe conditions are explained as the main causes of falls. Workers will learn the importance of eliminating unsafe actions and how to do their part in eliminating unsafe conditions. Delivery formats include CD-ROM, LAN, WAN,
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From Aspira Continuing Education
Anxiety Disorders
This course is designed to help you:
Define various anxiety disorders
Evaluate and diagnose various anxiety disorders
Identify common causes of various anxiety disorders
Distinguish between different anxiety disorders
Utilize effective treatment approaches and techniques
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From International Process and Performance Institute
Certified Process Professional Program Online


The Certified Process Professional (CPP) program is an online training course (also available in person as a 3 day class) which teaches techniques in business process management. The course is broken into three sections: Optimize, Align, and Innovate. These unique techniques are the core of the CEM Method, the most advanced and direct method to process improvement.
Training is included with
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From Canadian Centre for Professional Development
Non-Profit Directors Liability

A must for anyone serving on a Non-Profit board. Despite the commitment to service and various causes many non-profit board directors are not aware of liability issues surrounding non-profit board service.
Covers:
Introduction to Non-Profit Organizations
Legal Duties and Obligations
Liability and Risk Management
Rights and Powers of Directors
Liability and Committees
Registered Charities and
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From Teach Me IT
Basics of Telecommunications

...tion process and describe the telephone network
List the causes of signal distortions on a telecommunications line
Describe carrier frequency transmission concepts
Comprehend the basics of transmission media
Describe the evolution of digital technology and list the different types of digital channels
Describe ISDN networks and broadband services
Describe the structure of LANs and LAN
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From JED New Media inc.
Outwitting Workplace Stress
Workplace stress has a detrimental impact on performance and productivity. Explore the symptoms of workplace stress, as well as its business and human costs. By effectively identifying and addressing the major causes of job stress, you can dramatically minimize its impact on the workplace.
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From Backup Training Corporation
Terrorism: A Police Perspective

A thorough examination of the causes of terrorism, including the intense hatred terrorists harbor for the United States, prevailing terrorist networks, and terrorist operations. This course will also contain information on the most common types of terrori
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Outlaw Bikers: The 1%ers

...for children, and at bike rallies and runs for other good causes. The reality is often far different than the image these bikers attempt to create. Often, the results of a bike run, if the selected town is unprepared, can lead to disastrous results. This course walks you through the world of outlaw bikers. It helps you understand how and why they are developed, what their ideologies are, and
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