Instructor Led Cem Training

Global CEM Customer Experience Management Certification Program Learn cutting-edge CEM methods from a team of international gurus. This 2-day course applies CEM essentials, strategies and methodologies on Marketing, Sales and Services; provides a framework with relevant guiding principles and tools for designing the best experience to your customers.  more...

Global Customer Experience Management Certification Program Global CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners. The 2-day program covers CEM essentials, provides you a framework with relevant guiding principles and tools for designing the best experience to your target customers. The attendees will be equipped with knowledge that can be immediately applied to their business and real-life work environment.  more...

Global Customer Experience Management Certification Program in Shanghai July 2-3 2009 ...CEM Certification Program is designed and co-delivered by 15 G-CEM International Partners from North America, Europe and Asia. Endorsed by 9 leading authorities from different continents, the program has proven success for its international track record, rich content and the complementary expertise offered by different trainers. The next Global CEM Certification Program on July 2-3, 2009,  more...

TCE (Total Customer Experience) Model Building e-Workshop for Telecom Operators TCE (Total Customer Experience) Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. Program Schedule June 25, 2009 (09: 00-10: 30 GMT) For enquiry, please contact: Ms. Alice Tse, alice@g-cem. org  more...

IPAPI Certified Process Professional Open Courses ...and Innovate. These unique techniques are the core of the CEM Method, the most advanced and direct method to process improvement. Training is included with IPAPI membership Optimization - Analyze, assess, and identify actions that will eliminate causes of work and process points of failure for any process. Alignment - Model and capture customer experience/ desired outcome. Analyze,  more...