Instructor Led Center Training in Canada

IT Business Analyst Career training Hands-On IT Training Certificate in Business Systems Analysis Advance your career through professional development training in Business Systems Analysis In the evolving world of Modern Business, there is an increasing demand for effective and experienced Business Systems Analysts who can effectively understand and capture quality requirements and manage IT program initiatives. This is  more...

Quality Centre Suite Training This training suite combines the Introduction to Quality Center, Project Planning and Customization and Quality Center Dashboard courses, for a thorough introduction to Quality Management with Quality Center. The process-based functionality of Quality Center 9. 2 is extended in this hands-on course. This dashboard explains how to extract information from your Quality Center projects to create and  more...

Project Management for Managers Training A 3-day classroom course designed to familiarize project managers with the concepts and applications for using PPM Center in planning and managing a project's schedule, finances, and resources. Discussions and lab exercises provide students first-hand opportunities to learn the tools and practices for creating and using projects, staffing profiles, budgets, and work plans. Integrations with HP  more...

50231A System Center Operations Manager 2007 Advanced Management Pack Authoring MS Certification This course provides students with the knowledge and skills to design and author a professional management pack.  more...

50252A System Center Client Management Suite Boot Camp MS Certification This four-day instructor-led course provides students with the knowledge and skills to deliver Proof-of- Concepts and implement solutions based on the System Center Client Management Suite.  more...

50217A Planning Deploying and Managing Microsoft System Center Service Manager 2010 MS Certification This four-day instructor-led course provides students with knowledge and skills to install and configure System Center Service Manager.  more...

Support Center Team Lead HDI-SCTL In this 2-day course, you will get an overview of the Support Center, the role of the center & the team lead, management functions & managing relationships. Learn the strategy of a successful support center & the support center processes, such as IT serv  more...

Data Center Unified Computing ImplementationDCUCI This five day course enables students to support UCS. Students will also learn to implement UCS in an enterprise Data Center routing and switching infrastructure with the next-generation Cisco Nexus product family.  more...

Enterprise Virtualization Using Microsoft Hyper-V M6422 M6331 In this instructor-led course, you'll learn how to implement & manage Windows Server 2008 Hyper-V with System Center Virtual Machine Manager (SCVMM). You'll cover advanced topics, such as using storage virtualization, high availability, SCVMM Performance  more...

UCCXA - Cisco Unified Contact Center Express Advanced Build on the knowledge & scripting experience gained in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the overall Customer Response Solution (CRS) functionality. Invoke behaviors that involve web-based apps..  more...

6331 - Deploying and Managing System Center Virtual Machine Manager This three-day instructor-led course teaches students how to implement a Microsoft System Center Virtual Machine Manager V2 solution in an organization. The course also discusses how to install, configure, and deploy VMM.  more...

50028B Installing and Configuring System Center Operations Manager 2007 This course provides the knowledge & skills to manage a Systems Center Operations Manager 2007 management group. This course is intended to develop the necessary skills to install & manage Operations Manager 2007 management servers & supporting roles.  more...

50216A System Center Operations Manager 2007 Advanced Configuration and Administration MS Certification This three-day instructor-led course provides students with the knowledge and skills to configure and administrate a complex Operations Manager 2007 environment.  more...

Upgrading to Microsoft Windows 7 Ultimate from Windows XP This course will familiarize students with the new features of Windows 7 including searching, organizing, security, IE8, new parental controls, Action Center, interface enhancements, ISO burner, XP Mode.  more...

Excel 2007 VBA Macros 2 Days- Presido Learning Center Location: Winnipeg Date: 2009-03-23 List Price: $550 Offered Price: $440. 00 Seats Available: 2 This course is intended for participants who are familiar with Excel 2000, 2002 or 2003. For information please call 1 877 313 8881 or visit http://www. lastminutetraining. ca/ courses. php/ course/ 6890/ Excel-2007-VBA-Macros-%282-Days%29  more...

Cold Calling for Women Opening Doors and Closing Sales Learn how to: o Eliminate a Telephone Terrora ? and a Call Reluctancea ? o Change your calls from cold calls to introductory calls and why your prospects will welcome the difference o Use your ability to build relationships to build rapport and respect with your prospects o Listen actively and use intuition to connect with your prospect o  more...

Contact Center Manager Certification Training * Learn and practice new concepts and techniques for dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and  more...

Microsoft Access 2007 Foundation Learn Microsoft Access 2007 - including what's new in 2007; the trust center, getting help, the new interface; creating databases; adding, deleting and modifying records; tables; forms; queries; reports and much more.  more...

Microsoft Office Access 2007 Foundation ...base Step-By-Step Skill Sharpener The Trust Center Warnings You May See when Opening a Database Enabling Content About Digital Signatures About Trusted Locations Opening the Trust Center Assigning a Password to your Database Step-By-Step Skill Sharpener Getting Help Opening the Help Screen  more...

Excel 2007 Formatting Spreadsheets- Elert & Associates Description: Do you want your worksheets to look more professional? Do you want to call special attention to certain areas of your spreadsheet? Attend this course if you want to: Format text using the Ribbon or Mini toolbar. Change the look of an entire workbook by applying a theme. Add borders and shading to cells. Change column width and row height. Adjust the position  more...

Adobe Photoshop CS3 Level 1- Presido Learning Center Adobe ® Photoshop ® has been an indispensable image editing software application for many years. As an aspiring graphic designer, you would like to familiarize yourself with image creation and editing using this software. Understanding the different tools and features available in Photoshop CS3 will help you to maximize your creative potential. In this course, you'll use the several tools  more...

Adobe Acrobat 80 - Level 1- Presidio Learning Center Location: Winnipeg Date: 2009-03-18 List Price: $225 Offered Price: $180. 00 Seats Available: 2 You may have used different applications to create documents and files for your own reference. However, you may now be required to share your files electronically by email, over a network, or on the web, so that recipients can view, print, and offer feedback. In this course, you will use Adobe  more...

Excel 2007 Spreadsheet Analysis- Presidio Learning Center Location: Winnipeg Date: 2009-03-18 List Price: $179 Offered Price: $143. 00 Seats Available: 2 Upon completion of the course, participants will be able to accomplish the following: Use absolute and mixed references in a formula, as well as using financial functions Use the Goal Seek feature and data tables Create and manage scenarios, as well as create scenario reports Define and  more...

Microsoft Office Word 2007 Level 3- Presidio Learning Center You know to use Microsoft ® Office Word 2007 to create and format typical business documents. Now, you may need to work on more complex documents. In this course, you will use Word to create, manage, revise, and distribute long documents and forms.  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007-nexient This course is intended for Systems Engineers with one to three years of experience supporting multiple desktop and server computers running Microsoft Windows in medium to large enterprise organizations, and who have a need to plan a Configuration Manager 2007 deployment. Additionally, this course is intended for Administrators who are responsible for configuring and managing one or more  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007- Nexient This course is intended for Systems Engineers with 1 to 3 years of experience supporting multiple desktop & server computers running MS Windows in medium to large enterprise organizations, & who have a need to plan a Configuration Manager 07 deployment.  more...

Planning Deploying and Managing Microsoft System Center Configuration Manager 2007 This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and manage Configuration Manager 2007. The course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Support Center Analyst 2 day course - nexient Upon completion, participants will be able to : Assess customer business needs & exceed customer expectations, Improve critical thinking skills to resolve incidents quickly & consistently, Identify & diffuse challenging customer behavior and more  more...

Managing System Center Operations Manager 2007 This course is intended for Windows Server 2003 or later administrators who have experience working within a Windows Active Directory domain environment and have a good understanding of Windows Server based network services.  more...

Support Center Manager Intended for IT support center managers and supervisors who manage both the strategic and tactical aspects of their organizations, and those seeking HDI Support Center Manager certification.  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007 - CTE This course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Supporting Users Running Windows XP Operating Systems Apps on Windows XP Intended for new entrants & career changers new to the IT industry. They have experience using MS Office & have basic MS Windows navigation skills. Also for current call center technician with 6 months experience looking to validate their support skills  more...

Planning Deploying and Managing MS Systems Center Configuration Manager 2007 This course is intended for Systems Engineers with 1 to 3 years of experience supporting multiple desktop & server computers running MS Windows in medium to large enterprise organizations, & who have a need to plan a Configuration Manager 07 deployment.  more...

Deploying Cisco Unified Contact Center ExpressUCCXD This course provides hands-on deployment experience for Unified Contact Centre Express & Unified IP IVR. Deployment tasks include planning, installation, configuration, admin, script development, agent & supervisor deployments, & troubleshooting  more...

Unified Contact Center Express AdvancedUCCXA -arp This course covers advanced techniques in scripting and overall CRS functionality. Students will implement such tasks as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product.  more...

Implementing Cisco Data Center Network Infrastructure Part 1DCNI1 This course offers Data Centre-oriented content primarily focused on the Cisco Catalyst 6500 Series switches, Cisco Catalyst 4900 Series top-of-rack switches, and to a lesser degree, Blade switches.  more...

IP Contact Center Enterprise and Unified IP IVR DeploymentIPCCE This course is intended for personnel who will implement, configure, and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7. 0, Call Manager 4. 1 (or higher), and CRS 4. 0 (or higher).  more...

Implementing Cisco Data Center Application ServicesDCASI Learn how to design, deploy, & optimize intelligent network services using the Cisco Application Control Engine (ACE) Appliance, Service Module v2. 0 & GSS. We cover all of the key features of ACE 2. 0 software, including resource virtualization & manag...  more...

Implementing Cisco Data Center Network Infrastructure Part 2DCNI2 This is a hands-on training that teaches how to implement an enterprise Data Center routing & switching infrastructure with the next generation Cisco Nexus 7000 & 5000 platforms. It will focus on the Nexus 7000, followed by an overview of the Nexus 5000  more...

Designing Cisco Data Center Application ServicesDCASD Using a combinaton of lectures and labs, students will learn how to deploy and configure intelligent network services using the Cisco ACE Products and Catalyst 6500 Application Control Engine (ACE) 4710.  more...

Managing Systems Center Operations Manager 2007 SCOM This 5-day instructor-led course provides the knowledge to managing a Systems Center Operations Manager 2007 management group. Intended to develop the necessary skills to install & manage Operations Manager 2007 management servers and supporting roles.  more...

6451A Planning Deploying and Managing Microsoft System Center Configuration Manager 2007 This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and manage Configuration Manager 2007.  more...

6331A Deploying and Managing Microsoft System Center Virtual Machine Manager MS Certification This three-day instructor-led course teaches students how to implement a Microsoft System Center Virtual Machine Manager V2 solution in an organization. The course also discusses how to install, configure, and deploy VMM.  more...

6422A Implementing and Managing Windows Server 2008 Hyper-V MS Certification This three-day instructor-led course teaches students how to implement and manage Windows Server 2008 Hyper-V. It also teaches students how to manage Hyper-V with Solution Center Virtual Machine Manager (SCVMM) and with PowerShell.  more...