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From Online Training Directory
Windows Vista
...a, including the Sidebar, Windows Aero, and Windows Media Center. It teaches the user skills such as working on the Desktop, using windows, opening files and applications, and working with the Start menu and Taskbar.
Windows Vista This course introduces students to Microsoft Windows Vista.
It discusses the editions available, including Windows Vista Home Basic, Home Premium, and Ultimate, and
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QuickBooks Pro 2008
...e 1992. Starting her training career at Computer Learning Center in Washington DC working with DOS and early Windows applications she has transitioned to the latest Windows software that we know today. Throughout the past two decades Debbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal
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QuickBooks Pro 2001 Level 1



...Specific features of interest include the Customer Detail Center and the Vendor Detail Center.
After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2001 to create and manage the financial information of a small business.
Students will complete such tasks as creating invoices, making payments, entering receipts, and paying employees
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Legal Nurse Consulting Certificate Program


...titioner by the American Nurses Association Credentialing Center. He is a board certified health care executive by the American College of Healthcare Executives, and is a Fellow in the college. He also holds national certification in managed care from the Professional Education Institute. He is a Certified Medical-Legal Consultant. Dr. Flarey is editor/author of the book, "Redesigning Nursing
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How to Control Your Worker s Compensation Cost
Cut! That s a wrap! With our safety-training course How to Control Worker s Compensation Costs , you will begin to leave many of those workers compensation bills on the cutting room floor.
How to Control Your Worker`s Compensation Costs Cut! That?s a wrap! With our safety-training course ?How to Control Worker?s Compensation Costs?, you will begin to leave many of those workers?
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Expert Certificate Course in Medical Transcription with Work Placement Program
...to network with other students. Plus, our Graduate Career Center offers many services, including one-on-one counseling, a "help hot line" and resume evaluations. All modules in the Medical Transcription course are comprised of teaching materials and exercises, plus online testing, all of which can be easily accessed at the student?s convenience. Time length will vary depending on the student?s
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Customer Service Certificate
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to Customer Service
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Comprehensive Medical Coding Training


Our course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).
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A+ 2003 Test Preparation



This is an online A+ 2003 practice test only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians.
This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70
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A+ 2003 Complete Bundle (90 days of online training for PC Technicians)



...? you must pay for and take them at an authorized testing center ? To find a local test center near you, click here.
This course is designed to teach the computer technician the knowledge and skills needed to pass these tests. This course, the A+ 2003 Complete Bundle, teaches such subjects as the Windows and DOS operating systems, control settings in CMOS, hardware basics, in-depth instruction
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911 OPERATOR TDD TRAINING
According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with
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QuickBooks Pro 2007


...e 1992. Starting her training career at Computer Learning Center in Washington DC working with DOS and early Windows applications she has transitioned to the latest Windows software that we know today. Throughout the past two decades Debbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal
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From Michael Management Corporation
SAP Profit Center Accounting


...ost common end user functions in SAP's Controlling-Profit Center Accounting (EC-PCA) module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules.
Course Goal:
- create profit centers and groups
- standard hierarchy
- cost/ revenue planning
- distribution and assessment allocations
- run basic profit center reports
Release: ECC 6.
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SAP Profit Center Accounting
SAP Cost Center Accounting


... most common end user functions in SAP's Controlling-Cost Center Accounting module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules.
Course Goal:
- create cost centers and groups
- cost center planning and budgeting
- manual reposting of costs
- distribution and assessment allocations
- run basic cost center reports
Release:
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From 123-CBT Computer Based Training
The Contact Center and the Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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The Contact Center and the Technical Support Agent
Technical Support Essentials
...hnical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides
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Call Center Customer Service
...center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential
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Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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Customer Service Procedures
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide
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Managing the Quality of the Customer Support Service Center
...t a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect.
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Management Tools and Metrics
...Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing
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The Customer Support Specialist CSS
...y. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS,
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Support Center Services
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.
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Establishing Team and Customer Relationships
...ationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused
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Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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Effective Communication Skills
... as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when
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Managing Conflict Stress and Time
Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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The Inbound Call Center
...center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success.
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Inbound Call Center Management Leadership
...us manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call
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Inbound Call Centers People Management
...centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select
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Inbound Call Center Technology
...center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through
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Performance Metrics for an Inbound Call Center
...center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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The Customer Service Agent in Action
...tomer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer
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Professional Skills for Customer Service Agents
...r Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to
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Managing Challenges in Customer Service
...center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with
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The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Call Center Communication Skills
...omer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are
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Stakeholder Interests and Cultural Diversity
...center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project managers won't get far without an
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Configuring and Troubleshooting Windows Vista Networking
...Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and Remote Desktop. Windows Vista can also use group policies to configure network security to encrypt traffic over the network when network services are being utilitized. This course demonstrates how to use the
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Becoming a Manager Leading and Communicating
Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very
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Cross-generational Workers in the 21st Century
...al group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final
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The Communication of a Shared Vision
... years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity builds trust in you as an individual
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Implementing and Evaluating Self-directed Learning
Self-directed learning is the foundation for the Knowledge Age. Well-conceived implementation of self-directed learning is crucial for the success of learning organizations in the 21st century. In this course, you'll look at three major implementation schemes: distributed implementation, implementation through a learning center, and implementation through an intranet. Learn how to set up the
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IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies

Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify
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IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies

Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify
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IBM DB2 Universal Database V6 1--Administration

...ing Database Duration: 3 - 4 Hour(s) Match Control Center tools with their functions. Create a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation. Make a copy of a database using the BACKUP DATABASE command. Perform the RESTORE procedure using the RESTORE DATABASE command. Disengage a connection to DB2 using the FORCE
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IBM DB2 Universal Database V6 1--Administration

...ing Database Duration: 3 - 4 Hour(s) Match Control Center tools with their functions. Create a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation. Make a copy of a database using the BACKUP DATABASE command. Perform the RESTORE procedure using the RESTORE DATABASE command. Disengage a connection to DB2 using the FORCE
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IBM DB2 Universal Database V6 1--Fundamentals

... administration functions of the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify
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IBM DB2 Universal Database V6 1--Fundamentals

... administration functions of the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify
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Cisco Internetwork Troubleshooting Part 2

...es for preparing for a Cisco Systems Technical Assistance Center (TAC) call.
Audience:
This course is aimed at professionals responsible for maintaining the efficient operation of complex computer networks, for example, System Engineers, Network Administrators, or Internetwork Engineers. Cisco employees, Channel Partners, Resellers, and customers may also take this course. It is expected
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SAP R 3 v4 x MM Inventory Management

... Reservation.
Internal Stagings.
Goods Issue for a Cost Center.
Goods Issue Items.
Checks.
Reservations.
Planning Reservations.
Manual Reservations.
Reservation Items.
Matchcode Search.
Checking the Reservation.
Goods Issue with Reservation.
With Reference to Document Types.
With Reference to a Reservation.
Document Search.
Unit 4: Transfer Postings and Physical Inventory
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SAP R 3 FI AR AP Account Document Posting and Periodic Processing

...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable.
L earn To:
Working with Accounts and Documents.
Balance Display.
Displaying
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SAP R 3 v3 0 Information Systems within FI

...y be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed the following courses: 13033: Working with SAP R/3; 12276: Accounts Payable/Accounts Receivable; 12277: FI General Ledger.
T otal Learning Time
5 - 8 Hour(s)
Course Contents
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SAP R 3 v4 0 Profit Center Accounting

...ntrolling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown.
L earn To:
The positioning of Profit Center Accounting within the accounting area.
Profit Center Accounting within SAP R/3 and its possibilities.
Information and
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SAP R 3 v4 0 Retail Order Management via Distribution Center

Course Overview
The purpose of this course is to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients.
L earn To:
The Retail Process.
Basic scenario and related processes.
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Competitive Intelligence Implementing a Competitive Intelligence System

...Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who believes Competitive
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SAP R 3 CO Activity Based Costing

...171: Course 13181 Working with SAP R/3, Course 12280 Cost Center Accounting I, Course 12281 Cost Center Accounting I and Course 13060 Product Cost Accounting.
T otal Learning Time
6 - 9 Hour(s)
Course Contents
Unit 1: Introduction to Activity Based Costing
Duration: 2 - 3 Hour(s)
Tasks and Objectives of Activity Based Costing.
Objectives.
Cause-Related Allocation.
Cost
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SAP R 3 FI AR AP Organization Master Records and Posting

...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable.
L earn To:
Describe how R/3 maps company structures.
Describe how FI integrates with
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IBM DB2 Universal Database V6 1--Fundamentals

... administration functions of the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify
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IBM DB2 Universal Database V6 1--Fundamentals

... administration functions of the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify
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Call Center Management Series

The Call Center Management Series includes the following courses: Call Center Management: Managing an Inbound Call Center Call Center Management: Measuring Quality and Performance Call Center Management: Managing and Motivating Your Staff To review individual course descriptions, please return to the previous page and select the desired title(s).
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EnjoySAP What s New in Release 4 6

The Computer Based Training course (CBT) Enjoy SAP What's New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application
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SAP R 3 v4 6 Cost Center Accountant

...Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. Learn To: o Getting started with SAP R/3 4.6. o Starting the System and logging on. o
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Customer Relationship Management CRM

.... o Internet Sales. o Telesales (Customer Interaction Center). o Service Interaction Center. o Mobile Client in SAP CRM. o Marketing Planning & Campaign Management. Audience The audience for this course would include students who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the
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SAP R 3 v4 6 CO Cost Center Acct Master Data

...Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On.
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Windows XP Prof User Fundamentals

This course presents the learner with the skills to become proficient at Microsoft Windows XP. It builds from some basic assumptions about the learner's previous experience within a Windows environment and it comprehensively guides the learner through the basics of using this latest version of Windows with the emphasis on learning by doing. Learn To: o Match Windows XP new features with their
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SAP R 3 FI AR AP Organization Master Records Posting

...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access
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SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro

...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access
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SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings

... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:
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SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc

... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting
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SAP R 3 4 6 CO Cost Center Acct Periodical Allocation Reports

... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your
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SAP R 3 4 6 CO Cost Object Controlling

The course SAP R/3 4.6 CO Cost Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6's fundamental features; explaining how to log on to the system as well as
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Quicken 2003 Deluxe - Personal Finance Mgmt

... Identify transaction details in a Cash Flow Center account. Reconcile a bank account. Print a report. Identify options in the Write Checks window. Identify fundamentals of data protection in Quicken 2003 Deluxe. Activate an online account.
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Communicating w Difficult People Handling Difficult Co-Workers

...r, a fellow team leader in Icon's Telecommunications Call Center. The two of you are expected to work together to develop programs and incentives for your individual teams, but you are frustrated by what you perceive as Cindy's lack of enthusiasm and initiative. You are also required to share the responsibility for supervising the employees, but you feel that she doesn't hold up her end of the
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Call Center Inbound Customer Service

...Center: Inbound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company.
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Call Center Mgt Managing an Inbound Call Center

...Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers, managerial roles, and technologies that affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call
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Call Center Mgt Measuring Quality Performance

...Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's
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Call Center Mgt Managing Motivating Your Staff

...Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and
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Recruiting Retention Keeping Your Good Employees

...on, you will meet with Linda Autry, a newly promoted Call Center Supervisor in Icon's Consumer Products and Services Division. Linda will need to hire two additional Customer Service Representatives as part of a departmental expansion. In addition, she will be responsible for the orientation of the new employees. Linda has some experience with recruiting employees but has never been in charge
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Strategic Decision Making Making the Right Decision

...will decide upon a recommendation for Icon's e-books call center. Icon's effective 24-hour customer service center is located in Graytown, Arizona. However, Icon has been in discussions with a company located in India, which provides outsource call center support for American companies. Many executives look at the cost savings of approximately $7,020,000 a year and think the decision to close
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Microsoft Project 2003 Proficient User

This, the second course in a two-part curriculum covers Project 2003 proficiency-level skills, i.e. advanced management of Tables, Views, and Reports, the customization, automation, and exchange of data, Project consolidation and collaboration, and Project Server and Project Web Access.
Learn To:
Identify features of earned value tables.
Create a custom table.
Identify options for
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SAP R 3 4 6 Curriculum

...r Posting and Periodical Processing SAP R/3 4.6 CO: Cost Center Accounting Organization and Basic Settings SAP R/3 4.6 CO: Cost Center Accounting Master Data SAP R/3 4.6 CO: Cost Center Accounting Settings for Periodical Processing SAP R/3 4.6 CO: Cost Center Accounting Periodical Allocation and Reports SAP R/3 4.6 CO Cost Object Controlling SAP R/3 4.6 CO Profitability Analysis To
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SAP R 3 Service Management Master Data

... delivery processing. - Repairs processing in the Service Center. - Field service. a Integration in the R/3 System: - Case study. - Integration with SD, FI and CO. - Integration with MM, PP and HR. - Integration with other modules. Unit 2: Creating a Service Organization 1.5 - 2 hours a Creating an Item of Equipment: - Creating sales orders. - Creating deliveries. a
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SAP R 3 CO Cost Center Acct Organization Basic Settings

...Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Cost Center Accounting in R/3. o Company and Cost
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SAP R 3 CO Cost Center Acct Master Data

...Center Accounting I is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Master Data. o Create and Changing Cost Elements. o Master Data Groups. o Create
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SAP R 3 CO Cost Center Acct Settings for Periodical Processing

...The Computer Based Training course (CBT) SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting
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SAP R 3 CO Cost Center Acct Periodical Allocation Reports

...Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. Learn To: o Actual postings. o
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Microsoft NET Tech Overview Part 1 NET Platform Framework

... the .NET Enterprise Servers (BizTalk Server, Application Center, Host Integration Center, Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML, ASP.NET, Visual Studio.NET, and SOAP). Other areas such as Universal Description, Discovery, and Integration (UDDI) and the .NET user experiences are also addressed at a
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Microsoft NET Tech Overview Part 1 NET Platform Framework

... the .NET Enterprise Servers (BizTalk Server, Application Center, Host Integration Center, Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML, ASP.NET, Visual Studio.NET, and SOAP). Other areas such as Universal Description, Discovery, and Integration (UDDI) and the .NET user experiences are also addressed at a
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Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services

...of the servers in turn - BizTalk Server 2000, Application Center 2000, Commerce Server 2000, Host Integration Server, SQL Server 2000, Exchange Server 2000, ISA Server 2000, Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards, third party services and the benefits of the
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Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services

...of the servers in turn - BizTalk Server 2000, Application Center 2000, Commerce Server 2000, Host Integration Server, SQL Server 2000, Exchange Server 2000, ISA Server 2000, Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards, third party services and the benefits of the
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CCNT Computer-Telephony Integration Essentials v6 0

...the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: CTI Overview (1.5 hours)
Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.
Identify
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Telephone Skills Professionalism Through Basic Skills

...w: In this simulation, you will meet with Kim Stein, Call Center Supervisor at Icon's customer service center. You are a new telephone account executive, and you're in your first week of orientation training. In this training session, you are going to put basic telephone skills into practice by taking your first live call. First, you and Kim will go over a few points about greeting callers,
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Frontline Leadership Positively Influencing Workplace Culture

Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To
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Oracle Application Server 10g Administration II Part 1

...ntal topology.
Identify features of the Enterprise Data Center topology.
Identify considerations for implementing the development life cycle topology.
Identify benefits of using failover clusters in high availability deployments.
Identify the features of Identity Management replication for providing high availability.
Unit 2: OracleAS Installations and Upgrades
Sequence the
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From iWare Logic
Certification in Oracle Applications Technologies
... from iWare Logic !!!
We are Oracle Approved Education Center which provide Trainings & Certifications in Oracle Applications in 11i & R12
Codes Exams
IZ0-007 Introduction to 9i- SQL
IZ0-147 Oracle 9i Program with PL/ SQL
IZ0-031 Oracle 9i- Database Fundamentals -I
IZ0-032 Oracle 9i- Database Fundamentals -II
IZ0-033 Oracle 9i Database- Performance Tuning
IZ0-141 Oracle
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From The Swamp School
Urban Watershed Planning eTraining
...rs the eight tools of watershed planning developed by the Center for Watershed Protection with emphasis on current stream restoration techniques and their use in urban settings. The course focuses on better site design and practical storm water management approaches and addresses BMPs, wetlands, streams and buffers as part of our watershed planning tool box. This workshop is ideal for planners,
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From Business Industrial Network
RFID CD Based Training and Online Training





All about
RFID - Training CD
CD based training
"Automatic Identification
Technology CD Based Training"
This CD based training is all about RFID (radio frequency identification
technology) , including Bar Code RFID . First you learn about barcode
readers and automatic identification technology in general and move on to the
most detailed yet simple CD based training about RFID ever offered.
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From Radiofrequency Safety International Corporation
Line Sweep Testing
This 3 module course covers the concept of Line Sweep Testing, and how to use both the Anritsu Site Mastera or Bird Site Analyzera .This course has been approved by ETA (Electronics Technician Association). ETA certification must be done with live testing at an ETA authorized center, and will require a separate registration fee direct with ETA.
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From Serebra Learning Corporation
Adobe PhotoShop CS2 Fundamentals
This course introduces the learner to the work area components, palettes, and tools in Adobe Photoshop CS2 and Adobe ImageReady CS2. It will also cover options for importing and working with images. Plus, this course will help the learner work with Adobe Bridge, Bridge Center, Adobe Version Cue, and Version Cue Administration. The Adobe Photoshop CS2 series is ideal for a prosumer, who is an
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Computer Telephony Integration
This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
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Call Center Components
This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.
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Microsoft Office 2000 - Beginning Excel
To provide an introduction to the core concepts of Microsoft Excel 2000 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel
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Building CDs and DVDs with Microsoft Windows Vista
The Building CDs and DVDs with Microsoft? Windows? VistaTM course discusses the features and benefits of the Windows Vista tools such as Windows Photo Gallery, Windows Media Players, and Windows DVD Maker. In this course, the learners will learn how to import, organize, edit, and share their photos and videos using Windows Photo Gallery. The course also covers how to organize and share digital
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Call Center Structures The Call Center Profession
This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Call Center Operations Performance Measurement
This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance
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Call Center Operations Workforce Management
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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Call Center Operations Call Center Technologies
This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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Call Center Structures Customer Relationships
This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Introducing Contact Centers Contact Center Essentials
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Introducing Contact Centers CSR Success Criteria
This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Introducing Contact Centers Customer Response Etiquette
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Communicating Effectively Build Customer Rapport 1
This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Communicating Effectively Build Customer Rapport 2
This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Handling Contacts Professionally Maximize Call Performance 1
This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Handling Contacts Professionally Maximize Call Performance 2
This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Preparing for Mutual Success Satisfy Customer Needs
This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Preparing for Mutual Success Reduce CSR Stress
This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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The Contact Center and Technical Support Agent
...lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. The third lesson discusses the attributes and skills a TSA needs for success in the modern contact center. Technical support agents seeking to acquire new skills or
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Technical Support Essentials
...hnical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Technical Support Agent Skills Simulation
...r beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide
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The Inbound Call Center
...center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success.
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Inbound Call Center Management Leadership
...us manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call
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Inbound Call Centers People Management
...centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select
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Inbound Call Center Technology
...center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through
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Performance Metrics for an Inbound Call Center
...center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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The Customer Service Agent in Action
...tomer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer
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Professional Skills for Customer Service Agents
...r Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to
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Managing Challenges in Customer Service
...center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with
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Customer Service Agent Skills Simulation
Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist
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Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Call Center Customer Service
...center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential
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Call Center Communication Skills
...omer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are
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Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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Effective Communication Skills
... as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when
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Managing Conflict Stress and Time
Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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Customer Support Specialist Simulation
...center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and
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Customer Service Procedures
Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide
more...
Managing the Quality of the Customer Support Service Center
...t a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect.
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Management Tools and Metrics
...Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing
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The Customer Support Specialist CSS
...y. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS,
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The Support Center Service
This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification
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Establishing Team and Customer Relationships
...ationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused
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Stakeholder Interests and Cultural Diversity PMBOK aligned
...center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project managers won't get far without an
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What Is Emotional Intelligence
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often
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Lead and Communicate Effectively as a New Manager
Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very
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Cross-generational Workers in the 21st Century
...al group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final
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Communicating a Shared Vision
... years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity builds trust in you as an individual
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Analyzing Process Capability
Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches
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Web Application Tracing and Debugging in C
To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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Web Application Tracing and Debugging in VB NET
To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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What Microsoft NET Means for IT Professionals
To introduce the concepts and components of Microsoft .NET Business managers, IT professionals
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Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra
...ncluding desktop management, network management, and data center management. User and resource distribution, current hardware and application requirements, the network performance requirements of an organization, and disaster recovery are also covered in this course. Next, the course deals with the various factors to be considered while planning and validating a network design. Finally, the
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Features Deployment and Installation of Application Center 2000
...Center 2000 and to discuss how to plan the deployment and installation of Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals
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High-Availability Concepts and Monitoring in Microsoft Application Center 2000
...bility concepts and to outline how to monitor Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals familiar with Internet security
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Configuring and Managing Microsoft Application Center 2000
To explain application deployment issues, how to configure load balancing, and the n-tier architecture Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals
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Administering BizTalk Server 2000
To administer and manage BizTalk Server 2000 IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition
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IBM Lotus Collaboration using Sametime and QuickPlace
To introduce the learner to the IBM Lotus Sametime and QuickPlace collaboration tools Anyone wishing to gain a basic understanding of IBM Lotus Sametime 3.0 and QuickPlace 3.0; end users wishing to work with IBM Lotus collaboration tools
more...
HDI Help Desk Analyst Help Desk Processes
...ovides an overview of the processes involved in a Support Center. It covers the key concepts related to managing processes including incident management, problem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and distributing
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HDI Help Desk Analyst Support Center Introduction
...Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the support profession for at least a year, have
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Emerging Internet Technologies
This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.
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Cisco Voice over IP Integrated Applications
To distinguish between the Cisco Voice over IP (VoIP) applications that can be integrated into a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Monitoring IP Telephony
To recognize the tools of the IP telephony environment and how to maintain it, and monitor and troubleshoot the Cisco CallManager system IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Cisco DESGN 2 0 Multilayer Campus Design
To recognize the fundamentals of multilayer campus design and the factors that influence it, and design an enterprise campus architecture and data center architecture Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those
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CCNT Computer-Telephony Integration Essentials v6 0
This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.
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Managing Database Access in a DB2 UDB
To describe database access management in DB2 UDB Anyone wishing to gain knowledge of DB2 UDB; end users seeking advanced competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 for Linux, Unix and Windows Database Administration certification, and those working towards IBM Certified Database Administrator
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Monitoring a DB2UDB
To explain how to monitor a DB2 UDB Anyone wishing to gain knowledge of DB2 UDB; end users seeking advanced competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 for Linux, Unix and Windows Database Administration certification, and those working towards IBM Certified Database Administrator
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Blueprint Reading Electrical Print Reading
The units in this course will cover tracing circuits, difference between serial and parallel circuits, elementary diagrams, control logic tracing, power system wiring, equipment location and specifications, and installation of PLC prints. Individuals working with machinery or involved in maintenance of machinery.
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Forklift Safety
The purpose of this training is to help you become a qualified forklift operator; one who has the skills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize general engineering principles associated with forklift safety identify factors that lead to forklifts
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SAP R 3 4 6 CO Cost Center Accounting Settings for Periodical Processing
... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting
more...
Using X Windows with GNOME
The Using X Windows and GNOME WBT is a course for application developers who are somewhat familiar with DOS and UNIX commands. It provides an overview of the X Window System and discusses the procedures for managing and using X11 sessions and terminal programs. The course also describes the K and GNOME desktop environments. Application developers who want to learn Linux and be familiar with
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SAP R 3 4 6 Cost Center Accountant
...Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the R/3 system,
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SAP Customer Relationship Management CRM
SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would
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SAP R 3 FI AR AP Organization Master Records and Posting
...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team
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SAP R 3 4 6 FI AR AP Account Document Posting and Periodic Processing
...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project
more...
SAP R 3 4 6 CO Cost Center Accounting Organization and Basic Settings
... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The following
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SAP R 3 4 6 CO Cost Center Accounting Master Data
...Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The intended audience for this course includes all personnel managing or contributing to
more...
SAP R 3 4 6 CO Cost Center Accounting Periodical Allocation and Reports
... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your
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SAP R 3 4 6 CO Cost Object Controlling
The course SAP R/3 4.6 CO Cost Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as
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Microsoft .NET Technology Overview: Part 1 - .NET Platform and Framework
...g the .NET Enterprise Servers (BizTalk Server Application Center Host Integration Center Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML ASP.NET Visual Studio.NET and SOAP). Other areas such as Universal Description Discovery and Integration (UDDI) and the .NET user experiences are also addressed at a high
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Microsoft .NET Technology Overview: Part 2 - .NET Server Infrastructure and Services
This course covers the .NET Enterprise Servers infrastructure explaining each of the servers in turn - BizTalk Server 2000 Application Center 2000 Commerce Server 2000 Host Integration Server SQL Server 2000 Exchange Server 2000 ISA Server 2000 Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with
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Call Center: Inbound Customer Service
In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs.
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Call Center Management: Managing an Inbound Call Center
...Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers managerial roles and technologies that affect call centers. The program also gives the student guidelines for establishing a call center as well as things to remember when establishing the call center. Learning the material in this program the student will be able to establish a call center
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Call Center Management: Measuring Quality and Performance
...Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's performance.
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Call Center Management: Managing and Motivating Your Staff
...Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally the program provides students with processes and
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SAP R/3 CO: Cost Center Accounting Organization and Basic Settings
The Computer Based Training course (CBT) Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks.
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SAP R/3 CO: Cost Center Accounting Master Data
The Computer Based Training course (CBT) CO Cost Center Accounting I is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks.
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SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing
The Computer Based Training course (CBT) SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups how to post within Cost Centers allocations and reports that are used in R/3 for internal accounting
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SAP R/3 CO: Cost Center Accounting Periodical Allocation and Reports
The Computer Based Training course (CBT) SAP R/3 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered posted and reversed. Furthermore it looks at reporting in Cost Center Accounting and shows you to use and configure reports to suit your
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SAP R/3 EC Profit Center Accounting
The purpose of this course is to teach students to use PCA as a financial controlling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown.
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SAP R/3 FI Accounts Receivable/Accounts Payable: Organization, Master Records and Posting
SAP's FI module is a powerful integrated environment dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures
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SAP R/3 FI Accounts Receivable/Accounts Payable: Account/Document Posting and Periodic Processing
SAP's FI module is a powerful integrated environment dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures
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From SilkWeb Consulting & Development LLC
Call Center Manager Training
Call center managers have a unique set of challenges. Our call center certification program provides your managers with the needed tools to handle their position with confidence. This program is geared toward employees with less than 2-years experience as a manager in a call center environment. This program covers the topics that call centers are concerned with the most.
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From Healings of the Heart
Inner Explration To Your True Self



Learn to live in a world of Self-Empowerment!
Free Yourself!
As you begin the journey of the "Dance of the Spirit" you will walk
along the path of:
Awakening, the first step, the initial step in our spirituality.
Dis-Covery, the next stop is the experience, looking for what makes us uniquely US..
Creating, recognizing we are part of the universal rhythm, finding
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From WDSGlobal
Vista Part 1 Introduction
Vista Part 1 - Introduction explains the developments behind MS Vista, the different editions and what they mean to a user plus many different aspects of the features including the new Vista interface.
It provides an overview of Microsoft Vista for any individual looking to use, sell or support the most advanced PC based Microsoft operating system to date.
This introductory course ensures that
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From Bidw Solutions
Informatica Certification v86 -- 100 Gauranteed





If you are interested in getting certified On Informatica Power Center v8. 6, contact us today.
Therea are two modules to choose from (depending upon your level of comfort)
1) INFACERT -- Provides you a clear outline with preparation material, making sure you clear the Certification
2) INFACERT+ITL -- Provides everything from the above module along with Self learning video guides and
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From Learningdom
Online ASPNET training
...Training
Quick Test Professional Training
Quality Center Training
Load Runner Training
Why choose Learningdom. com for your Training.
Hundreds of people found job after finishing the Training.
Why wait?, 24Hr access to classes and Instructor support, access everything from your home.
100% support for placement.
Start the class immediately.
Unlimited
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Online QA Training
...Training
Quick Test Professional Training
Quality Center Training
Load Runner Training
Why choose Learningdom. com for your Training.
Hundreds of people found job after finishing the Training.
Why wait?, 24Hr access to classes and Instructor support, access everything from your home.
100% support for placement.
Start the class immediately.
Unlimited
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From ProTrain Online
Help Desk/Customer Service Training

These online training programs include interactive features and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience - making training and certification faster, more convenient and less expensive than traditional training classes. As a Customer Service Representative, you are often the only point of contact for the
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From PsyAsia International
PsyAsia International Online Learning Center



Welcome to PsyAsia International's Online Learning Centre. This centre was opened in March 2008 and is aimed at training and educating to world class standards worldwide. Clients no longer need to be in the Asia region to benefit from our sound scientific application of psychology to the workplace! Some of the seminars and courses are free of charge whilst others are chargeable and some are
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From The Web Soft - India
bpc online training classes in hyderabad online bpc course in hyderabad
...center in dilsukhnagar , Hyderabad.
this training center is providing
-BPC 7. 0 training by certified sap consultants
-bpc live servers on 7. 0 versions free
-duration will be 25days
-study material for free. (sap books)
-sap bpc case studies and real time environment training.
we provide classroom training & online training .
for more details contact Mr. harsha
call him at
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From itSM Solutions LLC
ITIL V3 Online Self-Study Training Certification Program

...bles students to select a venue (home, office or training center) and training schedule that works best for them.
a Online Student Courseware
Enables students to review the courseware online and/ or print one local copy for their ITSM professional development library.
a Online Exam Services
Enables students to purchase online exam that can be delivered direct to their office or home
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From JED New Media inc.
Getting Customers to Read Your User Guide
Are your customers constantly calling your support center for issues that have already been addressed in your manuals? This JEDlet reveals the main reasons behind this problem. Read new hints on how to encourage your clients to read technical documentation, and how to handle them if they keep phoning.
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From Canadian Centre for Professional Development
Telephone Customer Contact
A comprehensive set of courses designed to cater to all situations where telephone customer contact is required. Ideal for customer service, call center, help desk and other customer contact personnel. Check out the full list of courses at our site.
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From The Virtual Training Company
Quicken Deluxe 2001
Quicken Deluxe 2001 is a financial management program that can easily help simplify your life. It is a helpful tool for tracking your banking activities, researching investments, preparing tax returns, planning for the future, and tracking your spending habits. In this Virtual Training Company tutorial, Linda Young is your guide in setting up your own personal financial center where you can manage
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From Teach Me IT
Using X Window and GNOME

The Using X Window and GNOME WBT is a course for application developers who are somewhat familiar with DOS and UNIX commands. It provides an overview of the X Window System and discusses the procedures for managing and using X11 sessions and terminal programs. The course also describes the K and GNOME desktop environments. After completing this course, the student will be able to:
Describe X
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From Telework Collaborative
Managing Teleworkers An Online Course for Employers





...evelopment of 12
multi-employer neighborhood telecenters , a
research project conducted at the University of California , Davis . From 1984-1992 he directed
the planning and execution of the State of California telecommuting
pilot program, resulting in 1990 legislation formally establishing the
telecommute work option in California government
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From Chrome Zebra
Employee Harassment & Discrimination Prevention

Helping Employers Prevent Employee Lawsuits
Chrome Zebra training...
reduces training costs
lessens liability claims
occurs anywhere/anytime
recovers lost production time
eliminates travel expense
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From Boston University Corporate Education Center
Six Sigma eGreen Belt
...ement of the course to BMG University, an online training center that includes audio lectures, homework solutions, quizzes, case studies, FAQs, comprehensive exercises, and access to live Master Black Belt mentoring.
Course Materials
Exams - Candidates must complete four exams of three hours each in length.
Course Accreditation - This course is IACET Certified for nine CEUs.
Certification -
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From Backup Training Corporation
Patrol Response to Active Shooters

...people, three fatally, and then took hostages in a senior center where he held police off for hours before surrendering.
These are just two incidents in an alarming increase in active shooting scenarios where suspects systematically eliminate people within a facility.
An active shooter inside of a public building is very different than someone shooting from a residential structure. The key to
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From Sessions Online School of Design
Advanced Graphic Design Course


Graphic design is the art of visual communication, the visual representation of ideas or concepts.
How do you succeed as a graphic designer? Study the movements that shaped today's visual world, and learn how to conceptualize projects, reinvent clich s, create balanced layouts, distill complex information, and motivate your audience.
In this advanced, hands-on course, you'll build skills for the
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