Home > Training Search > C > Center > Online eLearning

Online Center eLearning

Center Training Provider? - Tell us about your Training!
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor-led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self-directed study
 cd rom
cd-based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer-based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
Center Training Seminars and Classes
From 123-CBT Computer Based Training
Excel 2002 Basic on-line e-learning cbt (computer based)cd rom ... Button The Underline Button The Align Left Button The Center Button The Align Right Button The Merge And Center Button The Currency Style Button The Percent Style Button The Comma Style Button The Increase Decimal Button The Decrease Decimal Button The Outside Border Button The Fill Color Button The Font Color Button Accessing Hidden Buttons The Increase Indent Button Undoing  more...
Windows XP Basic on-line e-learning cbt (computer based)cd rom ...inting Help Information History Button Help and Support Center Review Conclusion Lesson 3: Exploring Files & Folders Introduction Lesson Objectives Creating Shortcuts On The Desktop Opening An Application From The Desktop Another Way To Create A Desktop Shortcut Managing Files Using My Computer System Tasks Other Places Viewing Folder Options Viewing Files As Thumbnails  more...
Word 2002 Basic on-line e-learning cbt (computer based)cd rom ...g The Keyboard To Select Text The Align Left Button The Center Button The Align Right Button The Justify Button The Numbering Button The Bullets Button The Decrease Indent Button The Increase Indent Button The Outside Border Button The Font Color Button The Line Spacing Button The Highlight Button The Horizontal And Vertical Rulers The First Line Indent Marker The Hanging Indent  more...
ARCH 2 0 Enterprise Data Center Design on-line e-learning cbt (computer based)cd rom ARCH 2.0: Enterprise Data Center Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To recognize design considerations for the three layers of the data center, ways to scale the data center architecture, and ways to achieve STP scalability and high availability in the data center  more...
DESGN 2 0 Multilayer Campus Design on-line e-learning cbt (computer based)cd rom DESGN 2.0: Multilayer Campus Design Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the fundamentals of multilayer campus design and the factors that influence it, and design an enterprise campus architecture and data center architecture  more...
Becoming a Manager Leading and Communicating on-line e-learning cbt (computer based)cd rom Becoming a Manager: Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and  more...
Configuring and Troubleshooting Windows Vista Networking on-line e-learning cbt (computer based)cd rom ... Microsoft Windows Vista provides the Network and Sharing Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and Remote Desktop. Windows Vista can also use group policies to configure network security to encrypt traffic over the network when network services are  more...
Discover Outlook 2007 Level 1 on-line e-learning cbt (computer based)cd rom Discover Outlook 2007: Level 1 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...
Dealing with Irrational Customers and Escalating Complaints on-line e-learning cbt (computer based)cd rom Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...
Working with Difficult People Dealing with Micromanagers on-line e-learning cbt (computer based)cd rom Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...
Working with Difficult People How to Work with Self-serving People on-line e-learning cbt (computer based)cd rom ...ice mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving individuals and characterize two common types: arrogant people and busybodies. The  more...
Customer Service Processes and Procedures on-line e-learning cbt (computer based)cd rom Customer Service Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:  more...
Quality in a Support Center on-line e-learning cbt (computer based)cd rom ...Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in  more...
Support Center Tools Technologies and Metrics on-line e-learning cbt (computer based)cd rom ...Center Tools, Technologies and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the  more...
The Customer Service Representative CSR on-line e-learning cbt (computer based)cd rom ...oday's Customer Service Representatives (CSR) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSR and the environment in which he performs his duties, including typical roles of the CSR in a support environment, basic tasks accomplished by the CSR,  more...
Support Center Services and Work Environment on-line e-learning cbt (computer based)cd rom ...Center Services and Work Environment HDI HDI Customer Service Representative Customer Service Representative Certification Library This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work environment  more...
Team and Customer Relationships on-line e-learning cbt (computer based)cd rom ...ationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support center, customer relationships are everything and communication is king Many customer problems are caused by  more...
Customer Interactions on-line e-learning cbt (computer based)cd rom Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...
Communication Skills on-line e-learning cbt (computer based)cd rom ... as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience  more...
Conflict Stress and Time Management on-line e-learning cbt (computer based)cd rom Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...
Pandemic Flu Awareness on-line e-learning cbt (computer based)cd rom ...Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent from work at the height of a pandemic wave. The  more...
Windows Vista Mobile Computing and Troubleshooting on-line e-learning cbt (computer based)cd rom Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement  more...
Windows Vista Network Connectivity on-line e-learning cbt (computer based)cd rom Windows Vista Network Connectivity Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The vast majority of computers in use today are networked in some fashion either to the Internet or to other computers. Windows Vista includes new features and enhancements designed to make networking easier, safer, and more reliable for both home and business users.  more...
Security in Windows Vista on-line e-learning cbt (computer based)cd rom Security in Windows Vista Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In today s computing reality, security has become the number one concern of administrators and regular users alike. Windows Vista builds on Microsoft s existing security mechanisms, such as Group Policy within Active Directory and Local Group Policy Objects to provide  more...
Designing Application Update Deployments for Windows 7 on-line e-learning cbt (computer based)cd rom ...ectory environment using Group Policy settings and System Center Configuration Manager. It discusses how administrators can make applications available to users through virtualization technologies, such as App-V, Med-V, RemoteApp, and Virtual Desktop Infrastructure (VDI). It also shows how to apply updates automatically to client machines using Windows Server Update Services (WSUS) and how to  more...
Deploying Windows 7 Using Zero-Touch Installation on-line e-learning cbt (computer based)cd rom ...oolkit 2010, which can be used in conjunction with System Center Configuration Manager 2007 to perform Zero-Touch Installations. Zero-Touch Installations enable deployment administrators to deploy Windows 7 over a network with little interaction once the task sequences are created that contain all the information required for the installation. This includes different packages that contain all  more...
Dealing with Irrational Customers Escalating Complaints on-line e-learning cbt (computer based)cd rom Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in  more...
Support Center Tools Technologies Metrics on-line e-learning cbt (computer based)cd rom ...Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes  more...
Quality in a Support Center on-line e-learning cbt (computer based)cd rom ...Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be  more...
Customer Service Processes Procedures on-line e-learning cbt (computer based)cd rom Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended  more...
Conglict Stress Time Management on-line e-learning cbt (computer based)cd rom Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be  more...
Communications Skills on-line e-learning cbt (computer based)cd rom ... as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience  more...
Customer Interactions on-line e-learning cbt (computer based)cd rom Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...
Monitoring Managing the Data Center on-line e-learning cbt (computer based)cd rom Monitoring & Managing the Data Center EMC Recognize the importance of monitoring data center components for different metrics, identify the individual tasks involved in the overall management of the data center and recognize what's involved in implementing an information lifecycle management strategy.  more...
Application Access Delivery in MS Win Server 2008 on-line e-learning cbt (computer based)cd rom Application Access & Delivery in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator One of the administrative tasks to consider when making network design and infrastructure plans is the business's requirements for application availability, deployment, and management. This can involve the need to make desktop environments or  more...
Win Server 2008 Application Servers Services on-line e-learning cbt (computer based)cd rom Win Server 2008 Application Servers & Services Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator The Windows Server 2008 Application Server role provides an environment for deploying and running server based applications. This course covers installation and configuration of the Application Server role and Microsoft System Center family of products  more...
Active Directory Doman Services in Windows Server 2008 R2 on-line e-learning cbt (computer based)cd rom ...nfrastructure and the new Active Directory Administrative Center (ADAC) provided for easier Active Directory object management. The course also introduces the new Active Directory Recycle Bin and demonstrates how to enable it and use it to restore a deleted Active Directory object. Another popular new feature highlighted is the ability to perform offline domain joins; discussed are the  more...
Software Updates Compliance Mgmt in MS Win Server 2008 on-line e-learning cbt (computer based)cd rom Software Updates & Compliance Mgmt. in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator One aspect that should not be overlooked when planning an infrastructure is the requirement for patch management and system compliance. Enterprise administrators must be aware of the approaches and tools that are available to them before  more...
Monitoring Using Reports in System Center Essentials 2010 on-line e-learning cbt (computer based)cd rom ...Center Essentials 2010 Microsoft System Center Essentials 2010 allows administrators to actively monitor all objects being managed, ensuring they are running correctly. If a failure occurs or a service is not working properly, they can immediately correct the issue by viewing the alerts that are generated by Essentials monitoring features. Essentials allows notifications to be setup to  more...
Managing computers Devices Updates in System Center Essentials 2010 on-line e-learning cbt (computer based)cd rom ...Center Essentials 2010 Microsoft System Center Essentials 2010 allows network administrators to manage computers and devices in midsize IT environments by allowing them to deploy updates and software packages based on specific computer needs. Essentials allows the creation of specific computer groups, and then creates and deploys updates from Microsoft Updates and other software vendors  more...
Installing Configuring System Center Essentials 2010 on-line e-learning cbt (computer based)cd rom ...Center Essentials 2010 Microsoft System Center Essentials 2010 is a system management tool for medium-size organizations. It is used by network administrators to manage computers and devices in their organizations. Essentials 2010 can be used to secure, monitor, update, and track their clients and servers in one central location, and can also be configured to manage clients and computers  more...
MS SYSTEM CENTER ESSENTIALS 2010 INSTALLATION CONFIGURATION on-line e-learning cbt (computer based)cd rom MS SYSTEM CENTER ESSENTIALS 2010: INSTALLATION & CONFIGURATION Microsoft  more...
Backing Up Restoring Troubleshooting Essentials 2010 on-line e-learning cbt (computer based)cd rom ... no data is lost in case of an unexpected failure. System Center Essentials 2010 is a management system that provides a central location for administrators to manage clients and servers within their organizations. Essentials uses databases in SQL Server to store all the data that is recorded during the management of the computers, and these databases need to be backed up to ensure this  more...
Virtualization Management in Essentials 2010 on-line e-learning cbt (computer based)cd rom ...tion Management in Essentials 2010 Microsoft System Center Essentials 2010 contains a built-in Virtual Machine Manager to provide administrators with a central location to manage both physical servers and clients as well as virtual machines. Administrators can create and configure Virtual Machines directly from the Essentials 2010 console. This can be done by converting physical machines  more...
Sales Communication Techniques Simulation on-line e-learning cbt (computer based)cd rom ... a patient needs heart bypass surgery, the company's call-center nurse enters the details of the case into Procedure Protocols Plus. Then, using the provided information, Procedure Protocols Plus helps evaluate the medical necessity of the procedure. In this simulation, you will try to sell Procedure Protocols Plus to Medico Managed Care Group, a large health insurance company. You will meet  more...
Resolving Windows 7 Network Connectivity Issues on-line e-learning cbt (computer based)cd rom ...the Troubleshoot Problems link in the Network and Sharing Center, which should be your next step in troubleshooting. This course also provides you with the necessary background on the proper setup of wireless and remote access connections and the key parameters to check if a client is experiencing problems establishing a VPN or DirectAccess connection. This course is one of a series in the  more...
MS Windows 7 First Look for IT Professionals on-line e-learning cbt (computer based)cd rom MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...
Oracle Database 11g Basic User Strong Authentication on-line e-learning cbt (computer based)cd rom Oracle Database 11g: Basic User & Strong Authentication Oracle A basic security requirement is that you must know your users. You must identify them before you can determine their privileges and access rights, so that you can audit their actions on the data. This course covers creating and auditing database authenticated users and operating-system-authenticated users. It explores  more...
Oracle Database 11g R2 Using Change Management Solutions on-line e-learning cbt (computer based)cd rom ... Oracle Database 11g Release 2 is designed for data center environments that are rapidly evolving and changing to keep up with business demands, enabling DBAs to manage change effectively and efficiently. Oracle Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change management. It can be expensive for organizations to evaluate  more...
Developing a Customer-Focused Sales Approach on-line e-learning cbt (computer based)cd rom ...their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A customer-focused sales approach is structured around the customer's decision-making process and unique needs. But how do you know what these really are? What keeps customers up at night and drives their key purchasing decisions? This course provides invaluable  more...
HR as Business Partner From Cost Center to Strategic Partner on-line e-learning cbt (computer based)cd rom ...Center to Strategic Partner Tactics or strategy - which would you invest in? Which creates more value for the organization? Every organization strives to be more effective and efficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table, helping to set and implement  more...
MS Windows 7 First Look for End Users on-line e-learning cbt (computer based)cd rom MS Windows 7: First Look for End Users Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and  more...
Setting Up Securing Windows 7 on-line e-learning cbt (computer based)cd rom Setting Up & Securing Windows 7 Microsoft Windows 7 provides tools that enable users to easily manage and maintain the operating system, programs, printers, and system and personal files. This course demonstrates how to use the Control Panel to install and manage programs and printers, and it shows the role User Account Control plays in security. This course also demonstrates how to use  more...
Basic Business Math Averages Equations on-line e-learning cbt (computer based)cd rom ...it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your mathematical competence and business savvy. This course builds on the basic math that you learned in your school years,  more...
From Online Training Directory
Expert Certificate Course in Medical Coding on-line e-learning cbt (computer based)study at homecourseware Our course is a complete and comprehensive online training process to learn coding. It will take about 4 months to complete. It requires medical terminology. A Medical Terminology Course should be taken first. All necessary materials needed to take this course are included (with the exception of a medical dictionary). This includes the AMA`s CPT (procedure codes), and EasyCoder (ICD codes).  more...
Legal Nurse Consulting Certificate Program on-line e-learning cbt (computer based)study at homecourseware ...titioner by the American Nurses Association Credentialing Center. He is a board certified health care executive by the American College of Healthcare Executives, and is a Fellow in the college. He also holds national certification in managed care from the Professional Education Institute. He is a Certified Medical-Legal Consultant. Dr. Flarey is editor/author of the book, "Redesigning Nursing  more...
QuickBooks Pro 2001 Level 1 on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...Specific features of interest include the Customer Detail Center and the Vendor Detail Center. After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2001 to create and manage the financial information of a small business. Students will complete such tasks as creating invoices, making payments, entering receipts, and paying employees  more...
A+ 2003 Test Preparation on-line e-learning cbt (computer based)study at homecoursewareSelf Directed This is an online A+ 2003 practice test only. Test material covers the material to prepare for the CompTIA A+ 2003 Certification examination for PC Technicians. This course does not include training of any kind - just practice tests. During the 90 day access period, the user may take the 70-question A+ 2003 practice test as many times as they like. Each time the test is launched, it pulls 70  more...
A+ 2003 Complete Bundle (90 days of online training for PC Technicians) on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...? you must pay for and take them at an authorized testing center ? To find a local test center near you, click here. This course is designed to teach the computer technician the knowledge and skills needed to pass these tests. This course, the A+ 2003 Complete Bundle, teaches such subjects as the Windows and DOS operating systems, control settings in CMOS, hardware basics, in-depth instruction  more...
How to Control Your Worker ™s Compensation Cost on-line e-learning cbt (computer based) Cut! That ™s a wrap! With our safety-training course How to Control Worker ™s Compensation Costs , you will begin to leave many of those workers ™ compensation bills on the cutting room floor. How to Control Your Worker`s Compensation Costs Cut! That?s a wrap! With our safety-training course ?How to Control Worker?s Compensation Costs?, you will begin to leave many of  more...
QPRT Suicide Risk Assessment and Training on-line e-learning cbt (computer based) ...ools and techniques for establishing the customer support center as the focal point for technology in the corporation. Whether implementing a new customer support center or rejuvenating an existing one, this course will present a renewed vision for leading the support team. Managers will discover how to promote the support organization to customers and management. They will learn the framework  more...
911 OPERATOR TDD TRAINING on-line e-learning cbt (computer based) According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with  more...
QuickBooks Pro 2008 on-line e-learning cbt (computer based) ...e 1992. Starting her training career at Computer Learning Center in Washington DC working with DOS and early Windows applications she has transitioned to the latest Windows software that we know today. Throughout the past two decades Debbie has worked training students and providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal  more...
Customer Service Certificate on-line e-learning cbt (computer based) This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...
Expert Certificate Course in Medical Transcription with Work Placement Program on-line e-learning cbt (computer based) ...to network with other students. Plus, our Graduate Career Center offers many services, including one-on-one counseling, a "help hot line" and resume evaluations. All modules in the Medical Transcription course are comprised of teaching materials and exercises, plus online testing, all of which can be easily accessed at the student?s convenience. Time length will vary depending on the student?s  more...
Windows Vista on-line e-learning cbt (computer based) ...a, including the Sidebar, Windows Aero, and Windows Media Center. It teaches the user skills such as working on the Desktop, using windows, opening files and applications, and working with the Start menu and Taskbar. Windows Vista This course introduces students to Microsoft Windows Vista. It discusses the editions available, including Windows Vista Home Basic, Home Premium, and Ultimate, and  more...
Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...available worldwide where selected Thomson Prometric test centers are located. Upon completion of the exam at the testing center, a score report will be available immediately. If one does not pass the exam, a report will be given indicating the objective areas where improvement is needed. To Learn more visit the AHDI website. Please note, it is not necessary to be ?Certified? in order to be  more...
From 123-CBT Computer Based Training
Cross-generational Workers in the 21st Century on-line e-learning cbt (computer based) ...al group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final  more...
The Communication of a Shared Vision on-line e-learning cbt (computer based) ... years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity builds trust in you as an individual  more...
Customer Service Agent Skills Simulation on-line e-learning cbt (computer based) Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist  more...
Frontline Call Center Skills Simulation on-line e-learning cbt (computer based) This simulation will test your ability to deal with unhappy external customers, and to establish good working relationships with internal customers--your co-workers. Using this simulation will help you assess and practice your skills assisting various customer types, such as; "relater", "director," and "thinker." This simulation is based on the series "Frontline Call Center Skills" and contains  more...
Excel 2000 Intermediate on-line e-learning cbt (computer based) ...utes and Alignment 2.2 Borders 2.3 Numeric Formatting 2.4 Center Text across Columns 2.5 Hiding & Unhiding Columns & Rows 3.0 Printing (25 Minutes) 3.1 Using Print Preview and Page Setup 3.2 Printing Controls 3.3 Using Page Break Preview 4.0 Using Cell References (29 Minutes) 4.1 Absolute References 4.2 Mixed References 5.0 Tools Options Command (18 Minutes) 5.1 Show/Hide Gridlines 5.2  more...
Excel 2000 User Set of 3 on-line e-learning cbt (computer based) ...utes and Alignment 2.2 Borders 2.3 Numeric Formatting 2.4 Center Text across Columns 2.5 Hiding & Unhiding Columns & Rows 3.0 Printing (25 Minutes) 3.1 Using Print Preview and Page Setup 3.2 Printing Controls 3.3 Using Page Break Preview 4.0 Using Cell References (29 Minutes) 4.1 Absolute References 4.2 Mixed References 5.0 Tools Options Command (18 Minutes) 5.1 Show/Hide Gridlines 5.2  more...
The Call Center Industry on-line e-learning cbt (computer based) When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...
Call Center Communication Skills on-line e-learning cbt (computer based) ...omer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are  more...
Call Center Customer Service on-line e-learning cbt (computer based) ...center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential  more...
Call Center Telephone Sales on-line e-learning cbt (computer based) How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...
The Inbound Call Center on-line e-learning cbt (computer based) ...center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success.  more...
Inbound Call Center Management Leadership on-line e-learning cbt (computer based) ...us manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call  more...
Inbound Call Centers People Management on-line e-learning cbt (computer based) ...centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select  more...
Inbound Call Center Technology on-line e-learning cbt (computer based) ...center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through  more...
Performance Metrics for an Inbound Call Center on-line e-learning cbt (computer based) ...center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...
The Customer Service Agent in Action on-line e-learning cbt (computer based) ...tomer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer  more...
Professional Skills for Customer Service Agents on-line e-learning cbt (computer based) ...r Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to  more...
Managing Challenges in Customer Service on-line e-learning cbt (computer based) ...center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with  more...
The Contact Center and the Technical Support Agent on-line e-learning cbt (computer based) In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as  more...
Technical Support Essentials on-line e-learning cbt (computer based) ...hnical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides  more...
Competitive Intelligence Implementing a Competitive Intelligence System on-line e-learning cbt (computer based)cd rom ...Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who believes Competitive  more...
SAP R 3 v4 0 Retail Order Management via Distribution Center on-line e-learning cbt (computer based)cd rom Course Overview The purpose of this course is to give users working in retail companies, dealing with orders, an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related  more...
SAP R 3 v4 0 Profit Center Accounting on-line e-learning cbt (computer based)cd rom ...ntrolling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown. L earn To: The positioning of Profit Center Accounting within the accounting area. Profit Center Accounting within SAP R/3 and its possibilities. Information  more...
SAP R 3 v3 0 Information Systems within FI on-line e-learning cbt (computer based)cd rom ...y be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed the following courses: 13033: Working with SAP R/3; 12276: Accounts Payable/Accounts Receivable; 12277: FI General Ledger. T otal Learning Time 5 - 8 Hour(s) Course Contents  more...
SAP R 3 CO Activity Based Costing on-line e-learning cbt (computer based)cd rom ...171: Course 13181 Working with SAP R/3, Course 12280 Cost Center Accounting I, Course 12281 Cost Center Accounting I and Course 13060 Product Cost Accounting. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Introduction to Activity Based Costing Duration: 2 - 3 Hour(s) Tasks and Objectives of Activity Based Costing. Objectives. Cause-Related Allocation.  more...
SAP R 3 FI AR AP Organization Master Records and Posting on-line e-learning cbt (computer based)cd rom ...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. L earn To: Describe how R/3 maps company structures. Describe how FI integrates  more...
SAP R 3 FI AR AP Account Document Posting and Periodic Processing on-line e-learning cbt (computer based)cd rom ...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. L earn To: Working with Accounts and Documents. Balance Display. Displaying  more...
SAP R 3 v4 x MM Inventory Management on-line e-learning cbt (computer based)cd rom ...eservation. Internal Stagings. Goods Issue for a Cost Center. Goods Issue Items. Checks. Reservations. Planning Reservations. Manual Reservations. Reservation Items. Matchcode Search. Checking the Reservation. Goods Issue with Reservation. With Reference to Document Types. With Reference to a Reservation. Document Search. Unit 4: Transfer Postings and Physical  more...
Cisco Internetwork Troubleshooting Part 2 on-line e-learning cbt (computer based)cd rom ...es for preparing for a Cisco Systems Technical Assistance Center (TAC) call. Audience: This course is aimed at professionals responsible for maintaining the efficient operation of complex computer networks, for example, System Engineers, Network Administrators, or Internetwork Engineers. Cisco employees, Channel Partners, Resellers, and customers may also take this course. It is  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ... administration functions of the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ... administration functions of the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify  more...
IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...
IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...
Call Center Management Series on-line e-learning cbt (computer based)cd rom The Call Center Management Series includes the following courses: Call Center Management: Managing an Inbound Call Center Call Center Management: Measuring Quality and Performance Call Center Management: Managing and Motivating Your Staff To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
EnjoySAP What s New in Release 4 6 on-line e-learning cbt (computer based)cd rom The Computer Based Training course (CBT) Enjoy SAP What's New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application  more...
SAP R 3 v4 6 Cost Center Accountant on-line e-learning cbt (computer based)cd rom ...Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. Learn To: o Getting started with SAP R/3 4.6. o Starting the System and logging on. o  more...
Customer Relationship Management CRM on-line e-learning cbt (computer based)cd rom .... o Internet Sales. o Telesales (Customer Interaction Center). o Service Interaction Center. o Mobile Client in SAP CRM. o Marketing Planning & Campaign Management. Audience The audience for this course would include students who need to learn how to use SAP CRM Members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the  more...
SAP R 3 v4 6 CO Cost Center Acct Master Data on-line e-learning cbt (computer based)cd rom ...Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On.  more...
Windows XP Prof User Fundamentals on-line e-learning cbt (computer based)cd rom This course presents the learner with the skills to become proficient at Microsoft Windows XP. It builds from some basic assumptions about the learner's previous experience within a Windows environment and it comprehensively guides the learner through the basics of using this latest version of Windows with the emphasis on learning by doing. Learn To: o Match Windows XP new features with their  more...
SAP R 3 FI AR AP Organization Master Records Posting on-line e-learning cbt (computer based)cd rom ...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access  more...
SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro on-line e-learning cbt (computer based)cd rom ...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access  more...
SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings on-line e-learning cbt (computer based)cd rom ... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To:  more...
SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc on-line e-learning cbt (computer based)cd rom ... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting  more...
SAP R 3 4 6 CO Cost Center Acct Periodical Allocation Reports on-line e-learning cbt (computer based)cd rom ... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your  more...
SAP R 3 4 6 CO Cost Object Controlling on-line e-learning cbt (computer based)cd rom The course SAP R/3 4.6 CO Cost Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6's fundamental features; explaining how to log on to the system as well as  more...
Quicken 2003 Deluxe - Personal Finance Mgmt on-line e-learning cbt (computer based)cd rom ... Identify transaction details in a Cash Flow Center account. Reconcile a bank account. Print a report. Identify options in the Write Checks window. Identify fundamentals of data protection in Quicken 2003 Deluxe. Activate an online account.  more...
Communicating w Difficult People Handling Difficult Co-Workers on-line e-learning cbt (computer based)cd rom ...r, a fellow team leader in Icon's Telecommunications Call Center. The two of you are expected to work together to develop programs and incentives for your individual teams, but you are frustrated by what you perceive as Cindy's lack of enthusiasm and initiative. You are also required to share the responsibility for supervising the employees, but you feel that she doesn't hold up her end of the  more...
Call Center Inbound Customer Service on-line e-learning cbt (computer based)cd rom ...Center: Inbound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company.  more...
Call Center Mgt Managing an Inbound Call Center on-line e-learning cbt (computer based)cd rom ...Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers, managerial roles, and technologies that affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call  more...
Call Center Mgt Measuring Quality Performance on-line e-learning cbt (computer based)cd rom ...Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics, provides a process for calculating staff levels, and identifies the types of reports that call center managers use to evaluate a call center's  more...
Call Center Mgt Managing Motivating Your Staff on-line e-learning cbt (computer based)cd rom ...Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and  more...
Recruiting Retention Keeping Your Good Employees on-line e-learning cbt (computer based)cd rom ...on, you will meet with Linda Autry, a newly promoted Call Center Supervisor in Icon's Consumer Products and Services Division. Linda will need to hire two additional Customer Service Representatives as part of a departmental expansion. In addition, she will be responsible for the orientation of the new employees. Linda has some experience with recruiting employees but has never been in charge  more...
Strategic Decision Making Making the Right Decision on-line e-learning cbt (computer based)cd rom ...will decide upon a recommendation for Icon's e-books call center. Icon's effective 24-hour customer service center is located in Graytown, Arizona. However, Icon has been in discussions with a company located in India, which provides outsource call center support for American companies. Many executives look at the cost savings of approximately $7,020,000 a year and think the decision to close  more...
Microsoft Project 2003 Proficient User on-line e-learning cbt (computer based)cd rom This, the second course in a two-part curriculum covers Project 2003 proficiency-level skills, i.e. advanced management of Tables, Views, and Reports, the customization, automation, and exchange of data, Project consolidation and collaboration, and Project Server and Project Web Access. Learn To: Identify features of earned value tables. Create a custom table. Identify options  more...
SAP R 3 4 6 Curriculum on-line e-learning cbt (computer based)cd rom ...r Posting and Periodical Processing SAP R/3 4.6 CO: Cost Center Accounting Organization and Basic Settings SAP R/3 4.6 CO: Cost Center Accounting Master Data SAP R/3 4.6 CO: Cost Center Accounting Settings for Periodical Processing SAP R/3 4.6 CO: Cost Center Accounting Periodical Allocation and Reports SAP R/3 4.6 CO Cost Object Controlling SAP R/3 4.6 CO Profitability Analysis To  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ... administration functions of the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ... administration functions of the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify  more...
IBM DB2 Universal Database V6 1--Administration on-line e-learning cbt (computer based)cd rom ...ing Database Duration: 3 - 4 Hour(s) Match Control Center tools with their functions. Create a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation. Make a copy of a database using the BACKUP DATABASE command. Perform the RESTORE procedure using the RESTORE DATABASE command. Disengage a connection to DB2 using the FORCE  more...
IBM DB2 Universal Database V6 1--Administration on-line e-learning cbt (computer based)cd rom ...ing Database Duration: 3 - 4 Hour(s) Match Control Center tools with their functions. Create a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation. Make a copy of a database using the BACKUP DATABASE command. Perform the RESTORE procedure using the RESTORE DATABASE command. Disengage a connection to DB2 using the FORCE  more...
SAP R 3 Service Management Master Data on-line e-learning cbt (computer based)cd rom ... delivery processing. - Repairs processing in the Service Center. - Field service. a Integration in the R/3 System: - Case study. - Integration with SD, FI and CO. - Integration with MM, PP and HR. - Integration with other modules. Unit 2: Creating a Service Organization 1.5 - 2 hours a Creating an Item of Equipment: - Creating sales orders. - Creating deliveries. a  more...
SAP R 3 CO Cost Center Acct Organization Basic Settings on-line e-learning cbt (computer based)cd rom ...Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Cost Center Accounting in R/3. o Company and Cost  more...
SAP R 3 CO Cost Center Acct Master Data on-line e-learning cbt (computer based)cd rom ...Center Accounting I is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Master Data. o Create and Changing Cost Elements. o Master Data Groups. o Create  more...
SAP R 3 CO Cost Center Acct Settings for Periodical Processing on-line e-learning cbt (computer based)cd rom ...The Computer Based Training course (CBT) SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting  more...
SAP R 3 CO Cost Center Acct Periodical Allocation Reports on-line e-learning cbt (computer based)cd rom ...Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. Learn To: o Actual postings. o  more...
Microsoft NET Tech Overview Part 1 NET Platform Framework on-line e-learning cbt (computer based)cd rom ... the .NET Enterprise Servers (BizTalk Server, Application Center, Host Integration Center, Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML, ASP.NET, Visual Studio.NET, and SOAP). Other areas such as Universal Description, Discovery, and Integration (UDDI) and the .NET user experiences are also addressed at a  more...
Microsoft NET Tech Overview Part 1 NET Platform Framework on-line e-learning cbt (computer based)cd rom ... the .NET Enterprise Servers (BizTalk Server, Application Center, Host Integration Center, Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML, ASP.NET, Visual Studio.NET, and SOAP). Other areas such as Universal Description, Discovery, and Integration (UDDI) and the .NET user experiences are also addressed at a  more...
Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services on-line e-learning cbt (computer based)cd rom ...of the servers in turn - BizTalk Server 2000, Application Center 2000, Commerce Server 2000, Host Integration Server, SQL Server 2000, Exchange Server 2000, ISA Server 2000, Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards, third party services and the benefits of the  more...
Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services on-line e-learning cbt (computer based)cd rom ...of the servers in turn - BizTalk Server 2000, Application Center 2000, Commerce Server 2000, Host Integration Server, SQL Server 2000, Exchange Server 2000, ISA Server 2000, Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards, third party services and the benefits of the  more...
CCNT Computer-Telephony Integration Essentials v6 0 on-line e-learning cbt (computer based)cd rom ...the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable. Deployment: e-Learning Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: CTI Overview (1.5 hours) Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.  more...
Telephone Skills Professionalism Through Basic Skills on-line e-learning cbt (computer based)cd rom ...w: In this simulation, you will meet with Kim Stein, Call Center Supervisor at Icon's customer service center. You are a new telephone account executive, and you're in your first week of orientation training. In this training session, you are going to put basic telephone skills into practice by taking your first live call. First, you and Kim will go over a few points about greeting callers,  more...
Frontline Leadership Positively Influencing Workplace Culture on-line e-learning cbt (computer based)cd rom Frontline Leadership: Positively Influencing Workplace Culture covers the factors that determine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To  more...
Oracle Application Server 10g Administration II Part 1 on-line e-learning cbt (computer based)cd rom ...tal topology. Identify features of the Enterprise Data Center topology. Identify considerations for implementing the development life cycle topology. Identify benefits of using failover clusters in high availability deployments. Identify the features of Identity Management replication for providing high availability. Unit 2: OracleAS Installations and Upgrades Sequence  more...
Stakeholder Interests and Cultural Diversity on-line e-learning cbt (computer based) ...center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project managers won't get far without an  more...
From Michael Management Corporation
SAP CO101 - Cost Center Accounting on-line e-learning cbt (computer based)study at homeself directed ... most common end user functions in SAP's Controlling-Cost Center Accounting module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create cost centers and groups - cost center planning and budgeting - manual reposting of costs - distribution and assessment allocations - run basic cost center reports Release: ECC  more...
SAP CO102 - Profit Center Accounting on-line e-learning cbt (computer based)study at homeself directed ...ost common end user functions in SAP's Controlling-Profit Center Accounting (EC-PCA) module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create profit centers and groups - standard hierarchy - cost/ revenue planning - distribution and assessment allocations - run basic profit center reports Release: ECC 6.  more...
From iWare Logic
Certification in Oracle Applications Technologies ... from iWare Logic !!! We are Oracle Approved Education Center which provide Trainings & Certifications in Oracle Applications in 11i & R12 Codes Exams IZ0-007 Introduction to 9i- SQL IZ0-147 Oracle 9i Program with PL/ SQL IZ0-031 Oracle 9i- Database Fundamentals -I IZ0-032 Oracle 9i- Database Fundamentals -II IZ0-033 Oracle 9i Database- Performance Tuning IZ0-141 Oracle  more...
From The Swamp School
Urban Watershed Planning eTraining ...rs the eight tools of watershed planning developed by the Center for Watershed Protection with emphasis on current stream restoration techniques and their use in urban settings. The course focuses on better site design and practical storm water management approaches and addresses BMPs, wetlands, streams and buffers as part of our watershed planning tool box. This workshop is ideal for planners,  more...
From SilkWeb Consulting & Development LLC
Call Center Manager Training Call center managers have a unique set of challenges. Our call center certification program provides your managers with the needed tools to handle their position with confidence. This program is geared toward employees with less than 2-years experience as a manager in a call center environment. This program covers the topics that call centers are concerned with the most.  more...
From Business Industrial Network
RFID CD Based Training and Online Training on-line e-learning cbt (computer based)study at homecoursewareself directedcd romtrain the trainer All about RFID - Training CD CD based training "Automatic Identification Technology CD Based Training"  This CD based training is all about RFID (radio frequency identification technology) , including Bar Code RFID . First you learn about barcode readers and automatic identification technology in general and move on to the most detailed yet simple CD based training about RFID ever offered.  more...
From Biologix Solutions LLC
Online OSHA Compliant Blood borne Pathogens & Infection Prevention Training for Only $24.95 on-line e-learning cbt (computer based)computer lab ...tists, Healthcare & Laboratory Workers, Schools & Daycare Center Personal, Doulas & Professionals in Placenta Encapsulation, Nail & Spa Professionals & Professionals in General Work Place)in accordance with the OSHA Bloodborne Pathogens Standard 29 CFR 1910. 1030 for only $24. 95. Why Get Bloodborne Pathogens Training From Us? 100% Online Training & Test For Only $24. 95 ! Interesting,  more...
From Value-Train
ITIL Foundation Training on-line e-learning cbt (computer based)self directed ...part of the course, you will enroll at a standard testing center and take that separately. We suggest that you do that immediately after taking this course. This course is based on ITIL ® version 3, the latest version. This three-day course assumes no prior knowledge of ITIL ® but does assume that you are an IT professional. It teaches - An overview of all eleven ITIL ®  more...
From Minutes-Matter LLC
BLS For Health Care Providers AHA Online Part 1 with Skills Test on-line e-learning cbt (computer based)with skills test out for AHA card ...ion, you will need to contact the Minutes-Matter Training Center to schedule your skills assessment. After successfully passing your skills session, you will receive your AHA card 'on-site'. Please note: You will not have the ability to click through to your BLS Course immediately. It will be sent to you via email within 24-72 hrs. If you need it faster, please contact us at  more...
ACLS Healthcare Provider Cleveland Ohio With AHA Card on-line e-learning cbt (computer based)skills test check out for AHA 2 year card ... completion, you will contact the Minutes-Matter Training Center to schedule your skills assessment. After successful completion of your skills testing, you will receive your AHA card 'on-site'. Please note: You will not have the ability to click through to your ACLS Course immediately. It will generally be sent to you in 24 hrs. Save Time, Save Money! Many area providers charge  more...
Online Child Abuse Neglect Recognition and Reporting 6 Hour Course on-line e-learning cbt (computer based) ... and others who work with children in schools, child care centers, day care operators, coaches, administrators and supervisors. The certification must be renewed every three years with a recognized provider as outlined on the Ohio Department of Job and Family Services Site (www. odjfs. org) Course Goal: Course participants will learn how to recognize abuse and neglect in children. Along  more...
CPR First Aid AED for Child Care Providers on-line e-learning cbt (computer based) ...this AHA course Intended Audience: * Child Care Center Staff Fullfils Requirements for: * CPR * First Aid * AED Training Certification Period * 2 Years Certification Received * CPR, First Aid, AED Adult and Child * ODJFS In Service Training Credit Why should you take this course? * Saves time and money! * Traditional On-site  more...
Online Communicable Diseases 6 Hour Certification on-line e-learning cbt (computer based) ...l children, * Administering medication in a day care center, * Child care rules as they relate to health and communicable diseases. This course is presented by a Registered Nurse (RN) and satisfies requirements for Childcare Providers. Upon successful completion of this course, participants will immediately receive a 6 hour certificate online to print out and take to work.  more...
Online Communicable Diseases 3 Hour Certification on-line e-learning cbt (computer based) ...l children, * Administering medication in a day care center, * Child care rules as they relate to health and communicable diseases. This course is presented by a Registered Nurse (RN) and satisfies requirements for Childcare Providers. Upon successful completion of this course, participants will immediately receive a 3 hour certificate online to print out and take to work.  more...
Online Child Abuse Neglect Recognition and Reporting 3 Hour Course on-line e-learning cbt (computer based) ... and others who work with children in schools, child care centers, Day Care Operators, Administrators and Supervisors. The certification must be renewed every three years with a recognized provider as outlined on the Ohio Department of Job and Family Services Site (www. odjfs. org) Course Goal: Course participants will learn how to recognize abuse and neglect in children. Along with  more...
Online Child Abuse and Neglect Recognition and Reporting with 6 CEUs on-line e-learning cbt (computer based) ... and others who work with children in schools, child care centers / day care centers. This certification must be renewed every three years with a Recognized Provider, as outlined on the Ohio Department of Job and Family Services Site (www. odjfs. org) Course Goal: Course participants will learn how to recognize abuse and neglect in children. Along with recognition, they will learn  more...
From Serebra Learning Corporation
Adobe PhotoShop CS2 Fundamentals on-line e-learning cbt (computer based) This course introduces the learner to the work area components, palettes, and tools in Adobe Photoshop CS2 and Adobe ImageReady CS2. It will also cover options for importing and working with images. Plus, this course will help the learner work with Adobe Bridge, Bridge Center, Adobe Version Cue, and Version Cue Administration. The Adobe Photoshop CS2 series is ideal for a prosumer, who is an  more...
Computer Telephony Integration on-line e-learning cbt (computer based) This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.  more...
Call Center Components on-line e-learning cbt (computer based) This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.  more...
Microsoft Office 2000 - Beginning Excel on-line e-learning cbt (computer based) To provide an introduction to the core concepts of Microsoft Excel 2000 Personnel at all levels of the enterprise; end-users seeking competency in the use of Microsoft Excel  more...
Building CDs and DVDs with Microsoft Windows Vista on-line e-learning cbt (computer based) The Building CDs and DVDs with Microsoft? Windows? VistaTM course discusses the features and benefits of the Windows Vista tools such as Windows Photo Gallery, Windows Media Players, and Windows DVD Maker. In this course, the learners will learn how to import, organize, edit, and share their photos and videos using Windows Photo Gallery. The course also covers how to organize and share digital  more...
Call Center Structures The Call Center Profession on-line e-learning cbt (computer based) This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession.  more...
Call Center Operations Performance Measurement on-line e-learning cbt (computer based) This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance  more...
Call Center Operations Workforce Management on-line e-learning cbt (computer based) This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.  more...
Call Center Operations Call Center Technologies on-line e-learning cbt (computer based) This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.  more...
Call Center Structures Customer Relationships on-line e-learning cbt (computer based) This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.  more...
Introducing Contact Centers Contact Center Essentials on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Introducing Contact Centers CSR Success Criteria on-line e-learning cbt (computer based) This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Introducing Contact Centers Customer Response Etiquette on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Communicating Effectively Build Customer Rapport 1 on-line e-learning cbt (computer based) This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Communicating Effectively Build Customer Rapport 2 on-line e-learning cbt (computer based) This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Handling Contacts Professionally Maximize Call Performance 1 on-line e-learning cbt (computer based) This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Handling Contacts Professionally Maximize Call Performance 2 on-line e-learning cbt (computer based) This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Preparing for Mutual Success Satisfy Customer Needs on-line e-learning cbt (computer based) This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Preparing for Mutual Success Reduce CSR Stress on-line e-learning cbt (computer based) This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
The Contact Center and Technical Support Agent on-line e-learning cbt (computer based) ...lesson examines the characteristics of the modern contact center as a customer-centric model. The second lesson explains how the customer-centric focus affects the TSA's role in the contact center and examines the TSA profession. The third lesson discusses the attributes and skills a TSA needs for success in the modern contact center. Technical support agents seeking to acquire new skills or  more...
Technical Support Essentials on-line e-learning cbt (computer based) ...hnical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to the resources needed to assist the customer. It also provides  more...
Assessing Customer Behavior on-line e-learning cbt (computer based) In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...
Technical Support Agent Survival Skills on-line e-learning cbt (computer based) Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the  more...
Technical Support Agent Skills Simulation on-line e-learning cbt (computer based) ...r beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide  more...
The Inbound Call Center on-line e-learning cbt (computer based) ...center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success.  more...
Inbound Call Center Management Leadership on-line e-learning cbt (computer based) ...us manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware that enhancing your leadership skills can move you closer to your goal of managing an efficient and team-oriented call  more...
Inbound Call Centers People Management on-line e-learning cbt (computer based) ...centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select  more...
Inbound Call Center Technology on-line e-learning cbt (computer based) ...center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through  more...
Performance Metrics for an Inbound Call Center on-line e-learning cbt (computer based) ...center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...
The Customer Service Agent in Action on-line e-learning cbt (computer based) ...tomer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer  more...
Professional Skills for Customer Service Agents on-line e-learning cbt (computer based) ...r Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns more effectively. You will learn skills that help CSAs to efficiently and respectfully gather customer information and, where appropriate, take action to  more...
Managing Challenges in Customer Service on-line e-learning cbt (computer based) ...center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with  more...
Customer Service Agent Skills Simulation on-line e-learning cbt (computer based) Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist  more...
Interacting with the Customer on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...
The Call Center Industry on-line e-learning cbt (computer based) When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...
Call Center Customer Service on-line e-learning cbt (computer based) ...center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential  more...
Call Center Communication Skills on-line e-learning cbt (computer based) ...omer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are  more...
Call Center Telephone Sales on-line e-learning cbt (computer based) How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...
Effective Communication Skills on-line e-learning cbt (computer based) ... as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when  more...
Managing Conflict Stress and Time on-line e-learning cbt (computer based) Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...
Customer Support Specialist Simulation on-line e-learning cbt (computer based) ...center representative for BroadBandCast Inc., one of the world's leading communication companies. Digital cable TV, high-speed Internet, and phone service are among the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and  more...
Customer Service Procedures on-line e-learning cbt (computer based) Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...
Managing the Quality of the Customer Support Service Center on-line e-learning cbt (computer based) ...t a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect.  more...
Management Tools and Metrics on-line e-learning cbt (computer based) ...Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing  more...
The Customer Support Specialist CSS on-line e-learning cbt (computer based) ...y. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS,  more...
The Support Center Service on-line e-learning cbt (computer based) This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer Support Specialist (CSS) certification  more...
Establishing Team and Customer Relationships on-line e-learning cbt (computer based) ...ationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a Customer Support Center, customer relationships are everything - and communication is king Many customer problems are caused  more...
Stakeholder Interests and Cultural Diversity PMBOK aligned on-line e-learning cbt (computer based) ...center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project managers won't get far without an  more...
What Is Emotional Intelligence on-line e-learning cbt (computer based) Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often  more...
Lead and Communicate Effectively as a New Manager on-line e-learning cbt (computer based) Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...
Cross-generational Workers in the 21st Century on-line e-learning cbt (computer based) ...al group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the course focuses on the training needs of the generational groups that will foster their success in the workplace of the new century. The generational groups' learning styles will be tied into the training needs. The third and final  more...
Communicating a Shared Vision on-line e-learning cbt (computer based) ... years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity builds trust in you as an individual  more...
Analyzing Process Capability on-line e-learning cbt (computer based) Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches  more...
Web Application Tracing and Debugging in C on-line e-learning cbt (computer based) To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification  more...
Web Application Tracing and Debugging in VB NET on-line e-learning cbt (computer based) To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification  more...
What Microsoft NET Means for IT Professionals on-line e-learning cbt (computer based) To introduce the concepts and components of Microsoft .NET Business managers, IT professionals  more...
Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra on-line e-learning cbt (computer based) ...ncluding desktop management, network management, and data center management. User and resource distribution, current hardware and application requirements, the network performance requirements of an organization, and disaster recovery are also covered in this course. Next, the course deals with the various factors to be considered while planning and validating a network design. Finally, the  more...
Features Deployment and Installation of Application Center 2000 on-line e-learning cbt (computer based) ...Center 2000 and to discuss how to plan the deployment and installation of Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals  more...
High-Availability Concepts and Monitoring in Microsoft Application Center 2000 on-line e-learning cbt (computer based) ...bility concepts and to outline how to monitor Application Center 2000 Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals familiar with Internet security  more...
Configuring and Managing Microsoft Application Center 2000 on-line e-learning cbt (computer based) To explain application deployment issues, how to configure load balancing, and the n-tier architecture Candidates preparing for the MCSE elective exam 70-232: Implementing and Maintaining Highly Available Web Solutions with Microsoft Windows 2000 Server Technologies and Microsoft Application Center 2000; IT professionals with experience administering and monitoring web servers; IT professionals  more...
Administering BizTalk Server 2000 on-line e-learning cbt (computer based) To administer and manage BizTalk Server 2000 IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition  more...
IBM Lotus Collaboration using Sametime and QuickPlace on-line e-learning cbt (computer based) To introduce the learner to the IBM Lotus Sametime and QuickPlace collaboration tools Anyone wishing to gain a basic understanding of IBM Lotus Sametime 3.0 and QuickPlace 3.0; end users wishing to work with IBM Lotus collaboration tools  more...
HDI Help Desk Analyst Help Desk Processes on-line e-learning cbt (computer based) ...ovides an overview of the processes involved in a Support Center. It covers the key concepts related to managing processes including incident management, problem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and distributing  more...
HDI Help Desk Analyst Support Center Introduction on-line e-learning cbt (computer based) ...Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the support profession for at least a year, have  more...
Emerging Internet Technologies on-line e-learning cbt (computer based) This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.  more...
Cisco Voice over IP Integrated Applications on-line e-learning cbt (computer based) To distinguish between the Cisco Voice over IP (VoIP) applications that can be integrated into a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...
Monitoring IP Telephony on-line e-learning cbt (computer based) To recognize the tools of the IP telephony environment and how to maintain it, and monitor and troubleshoot the Cisco CallManager system IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)  more...
Cisco DESGN 2 0 Multilayer Campus Design on-line e-learning cbt (computer based) To recognize the fundamentals of multilayer campus design and the factors that influence it, and design an enterprise campus architecture and data center architecture Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those  more...
CCNT Computer-Telephony Integration Essentials v6 0 on-line e-learning cbt (computer based) This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.  more...
Managing Database Access in a DB2 UDB on-line e-learning cbt (computer based) To describe database access management in DB2 UDB Anyone wishing to gain knowledge of DB2 UDB; end users seeking advanced competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 for Linux, Unix and Windows Database Administration certification, and those working towards IBM Certified Database Administrator  more...
Monitoring a DB2UDB on-line e-learning cbt (computer based) To explain how to monitor a DB2 UDB Anyone wishing to gain knowledge of DB2 UDB; end users seeking advanced competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 for Linux, Unix and Windows Database Administration certification, and those working towards IBM Certified Database Administrator  more...
Blueprint Reading Electrical Print Reading on-line e-learning cbt (computer based) The units in this course will cover tracing circuits, difference between serial and parallel circuits, elementary diagrams, control logic tracing, power system wiring, equipment location and specifications, and installation of PLC prints. Individuals working with machinery or involved in maintenance of machinery.  more...
Forklift Safety on-line e-learning cbt (computer based) The purpose of this training is to help you become a qualified forklift operator; one who has the skills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize general engineering principles associated with forklift safety identify factors that lead to forklifts  more...
SAP R 3 4 6 CO Cost Center Accounting Settings for Periodical Processing on-line e-learning cbt (computer based) ... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting  more...
Using X Windows with GNOME on-line e-learning cbt (computer based) The Using X Windows and GNOME WBT is a course for application developers who are somewhat familiar with DOS and UNIX commands. It provides an overview of the X Window System and discusses the procedures for managing and using X11 sessions and terminal programs. The course also describes the K and GNOME desktop environments. Application developers who want to learn Linux and be familiar with  more...
SAP R 3 4 6 Cost Center Accountant on-line e-learning cbt (computer based) ...Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the R/3 system,  more...
SAP Customer Relationship Management CRM on-line e-learning cbt (computer based) SAP Customer Relationship Management (CRM) - Overview introduces the trainee to the term Customer Relationship Management (CRM) and its objectives, as well as looking at the basic principles of SAP CRM and explaining what SAP CRM can be used for. Furthermore, the trainee will be introduced to the individual applications of CRM and their most important features. The audience for this course would  more...
SAP R 3 FI AR AP Organization Master Records and Posting on-line e-learning cbt (computer based) ...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project Team  more...
SAP R 3 4 6 FI AR AP Account Document Posting and Periodic Processing on-line e-learning cbt (computer based) ...counting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. All those involved in the use of R/3 for Financial accounting tasks. User Support staff and Project  more...
SAP R 3 4 6 CO Cost Center Accounting Organization and Basic Settings on-line e-learning cbt (computer based) ... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The following  more...
SAP R 3 4 6 CO Cost Center Accounting Master Data on-line e-learning cbt (computer based) ...Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The intended audience for this course includes all personnel managing or contributing to  more...
SAP R 3 4 6 CO Cost Center Accounting Periodical Allocation and Reports on-line e-learning cbt (computer based) ... Computer Based Training course (CBT) SAP R/3 4.6 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your  more...
SAP R 3 4 6 CO Cost Object Controlling on-line e-learning cbt (computer based) The course SAP R/3 4.6 CO Cost Object Controlling gives employees, working within internal accounting, an overview of tasks within cost element accounting dealing with all the costs related to the production process and important for the product cost calculation. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as  more...
Microsoft .NET Technology Overview: Part 1 - .NET Platform and Framework on-line e-learning cbt (computer based) ...g the .NET Enterprise Servers (BizTalk Server Application Center Host Integration Center Mobile Information Center Internet Security and Acceleration Server and SQL Server) as well as development tools and technologies (XML ASP.NET Visual Studio.NET and SOAP). Other areas such as Universal Description Discovery and Integration (UDDI) and the .NET user experiences are also addressed at a high  more...
Microsoft .NET Technology Overview: Part 2 - .NET Server Infrastructure and Services on-line e-learning cbt (computer based) This course covers the .NET Enterprise Servers infrastructure explaining each of the servers in turn - BizTalk Server 2000 Application Center 2000 Commerce Server 2000 Host Integration Server SQL Server 2000 Exchange Server 2000 ISA Server 2000 Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with  more...
Call Center: Inbound Customer Service on-line e-learning cbt (computer based) In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs.  more...
Call Center Management: Managing an Inbound Call Center on-line e-learning cbt (computer based) ...Center Management: Managing an Inbound Call Center gives the student an overview of inbound call centers managerial roles and technologies that affect call centers. The program also gives the student guidelines for establishing a call center as well as things to remember when establishing the call center. Learning the material in this program the student will be able to establish a call center  more...
Call Center Management: Measuring Quality and Performance on-line e-learning cbt (computer based) ...Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's performance.  more...
Call Center Management: Managing and Motivating Your Staff on-line e-learning cbt (computer based) ...Center Management: Managing and Motivating Your Staff gives the student information about turnover and training as well as processes for reducing turnover and training effectively. The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally the program provides students with processes and  more...
SAP R/3 CO: Cost Center Accounting Organization and Basic Settings on-line e-learning cbt (computer based) The Computer Based Training course (CBT) Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks.  more...
SAP R/3 CO: Cost Center Accounting Master Data on-line e-learning cbt (computer based) The Computer Based Training course (CBT) CO Cost Center Accounting I is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks.  more...
SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing on-line e-learning cbt (computer based) The Computer Based Training course (CBT) SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups how to post within Cost Centers allocations and reports that are used in R/3 for internal accounting  more...
SAP R/3 CO: Cost Center Accounting Periodical Allocation and Reports on-line e-learning cbt (computer based) The Computer Based Training course (CBT) SAP R/3 CO Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered posted and reversed. Furthermore it looks at reporting in Cost Center Accounting and shows you to use and configure reports to suit your  more...
SAP R/3 EC Profit Center Accounting on-line e-learning cbt (computer based) The purpose of this course is to teach students to use PCA as a financial controlling instrument. The accounting principles of Profit Center Accounting and its goals are illustrated. The use of Profit Center Accounting within the SAP/R3 system and links to other areas of SAP R/3 are shown.  more...
on-line e-learning cbt (computer based)
online course
 instructor led training
instructor-led class
 study at home
learn at home
 group study and discussion
group study
 self directed
self-directed study
 cd rom
cd-based training
 DVD
DVD video training
 book
printed book
 e-book
e-book digital book
 workshop / seminar
workshop seminar
 train the trainer
train the trainer
 computer lab
computer-based learning
 special pricing!
discount pricing
 on-line tutorial)
online tutorial
Home > Training Search > C > Center > Online eLearning
tcw11--02/12/12-17:57:44-(20382)[B]-[A]-[A]