Online Center Agent eLearning
Center Agent Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From 123-CBT Computer Based Training
Call Center Mgt Managing an Inbound Call Center
... Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a call center. Select building considerations. Sequence the process for forecasting call volume. Guide the creation of a local call center. Audience
more...
Call Center Mgt Managing an Inbound Call Center
... Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a call center. Select building considerations. Sequence the process for forecasting call volume. Guide the creation of a local call center. Audience
more...
From SilkWeb Consulting & Development LLC
Call Center Manager Training
Call center managers have a unique set of challenges. Our call center certification program provides your managers with the needed tools to handle their position with confidence. This program is geared toward employees with less than 2-years experience as a manager in a call center environment. This program covers the topics that call centers are concerned with the most.
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From Serebra Learning Corporation
Inbound Call Centers People Management
...e agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies.
more...
...e agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies.
more...
