Online Center Agent eLearning Training
 online course |
 instructor led class |
 learn at home |
 group study |
 self directed training |
 cd based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer based learning |
 discount pricing |
 online tutorial |
From Serebra Learning Corporation
Inbound Call Centers People Management
...e agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies.
more...
...e agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select the best candidates, accommodate agent diversity, and become aware of union and nonunion personnel policies.
more...
From 123-CBT Computer Based Training
Call Center Mgt Managing an Inbound Call Center
... Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a call center. Select building considerations. Sequence the process for forecasting call volume. Guide the creation of a local call center. Audience
more...
... Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a call center. Select building considerations. Sequence the process for forecasting call volume. Guide the creation of a local call center. Audience
more...
