Instructor Led Centers Training in United Arab Emirates

International Data Center Authority IDCA Training Certification ...tinguished DC Expert that enables a leading class in Data Centers Advanced Infrastructural Foundations, Design, Development and Implementation. The courses include examination and certification and will cover building architecture, construction, power infrastructure, cooling infrastructure, physical security, telecom, EMS/ BMS, policies and procedures, standardization and much more based on  more...

Data Center Training Program ...formation Systems Authorities, Colo/ Managed Hosting Data Centers, Large Conglomerates, and many more, throughout the region and are constantly out to bring the best, the latest and greatest with highest possible value to your organization, and hence we do look forward to serving you as well. The DCOM certification, leading to becoming a DCA (Data Center Authority) generates distinguished DC  more...

ICMI Advance Agent Track - The Dynamic Contact Center ...undation in the language and basic measurement of contact centers and the agenta ™s role in the success of the operation. Designed for contact center agents, or anyone new to the contact center world, who needs to quickly get up to speed on the everyday operations, communications and functions of the center, including: - Understanding the value that their work provides to customers, the  more...

ICMI Management Track - Contact Center Coaching ...ng and monitoring will have little impact on your contact centers performance. Effective coaching that uses a proven model will turn your training and monitoring efforts into actions with measurable impact on performance. Through ICMIs one-part Contact Center Coaching course, you will gain the knowledge you need to implement the SAFE coaching model, as well as build the confidence to coach  more...

ICMI Supervisor Track - Essential Skills and Knowledge ...ustomer service, sales, claims, reservations, information centers, helpdesks, emergency services, and consumer affairs, this course will equip supervisors with the information they need to: - Understand and contribute to an effective planning process that will improve quality and efficiency. - Reduce call center costs and improve the organizationa ™s bottom line. - Meet service levels  more...

ICMI Management Track- Smart Strategy equals Strong Leadership About ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are  more...

Certified Wireless Security Engineer ...CWSP examinations conducted at Thompson Prometric testing centers. Students will benefit from an in-depth course that is continuously updated to maintain and incorporate the rapidly changing wireless networking and security environment. Topics Covered Wireless Concepts Network Design, Installation and Management Site Survey Wireless Security Basics 802. 1x Authentication Wireless  more...