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From Online Training Directory
Quicken 2002 Level 2
This course is an intermediate look at Quicken 2002. It explores some of the more advanced features of the software and familiarizes students with some useful tips to more efficient use of Quicken. The course will cover the various financial centers and planners, transactions, financial alerts, transaction categories, budgeting, taxes, asset and liability accounts, reports and graphs and
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This course is an intermediate look at Quicken 2002. It explores some of the more advanced features of the software and familiarizes students with some useful tips to more efficient use of Quicken. The course will cover the various financial centers and planners, transactions, financial alerts, transaction categories, budgeting, taxes, asset and liability accounts, reports and graphs and
more...
From Serebra Learning Corporation
Call Center Operations Performance Measurement
This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance
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This course describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance
more...
Call Center Operations Workforce Management
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
more...
Call Center Operations Call Center Technologies
This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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This course shows how technology can lead to excellence in customer service, through call routing applications at the agent level and performance management tools at managerial level. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
more...
Introducing Contact Centers Contact Center Essentials
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Introducing Contact Centers CSR Success Criteria
This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Introducing Contact Centers Customer Response Etiquette
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
more...
Technical Support Agent Skills Simulation
...r beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide
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...r beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson offers a wide
more...
Inbound Call Centers People Management
...centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select
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...centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to select
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The Customer Service Agent in Action
...tomer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer
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...tomer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the important role that customer
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Cross-selling in a Customer Service Call
...ng flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional
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...ng flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional
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The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Call Center Communication Skills
...his is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are essential to help you to
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...his is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are essential to help you to
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Management Tools and Metrics
...Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing
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...Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing
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The Customer Support Specialist CSS
...y. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS,
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...y. Today's Customer Support Specialists (CSS) and support centers have a vital role to play in ensuring customers' needs are addressed in an effective, efficient manner. This course will familiarize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS,
more...
HDI Help Desk Analyst Support Center Introduction
This course provides an introduction to Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the
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This course provides an introduction to Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the
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SAP R 3 4 6 Cost Center Accountant
The SAP R/3 4.6 Cost Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the
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The SAP R/3 4.6 Cost Center Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the CO component is integrated in the R/3 System. It will also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. The audience for this course includes employees who need to learn how to use the
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SAP R 3 4 6 CO Cost Center Accounting Organization and Basic Settings
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User
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... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User
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SAP R 3 4 6 CO Cost Center Accounting Master Data
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO
more...
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO
more...
SAP R 3 4 6 CO Cost Center Accounting Settings for Periodical Processing
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3
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... occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. The following audiences are targeted: All personnel managing or contributing to cost and profit controlling activities using the SAP R/3
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Other Works Tools
The Other Works Tools course is the fourth course in the Works Suite 2002 curriculum. It teaches users how to search for places and create routes and maps using Streets & Trips. Additionally, users will be able to search for information in Encarta Encyclopedia using the Pinpointer tool and various Encarta centers. This course is designed for users who want to use Streets & Trips 2002 to find
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The Other Works Tools course is the fourth course in the Works Suite 2002 curriculum. It teaches users how to search for places and create routes and maps using Streets & Trips. Additionally, users will be able to search for information in Encarta Encyclopedia using the Pinpointer tool and various Encarta centers. This course is designed for users who want to use Streets & Trips 2002 to find
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ECDL ICDL 4 Module 1 Concepts of Information Technology IT - Computers and IT
To explain the main concepts of IT, networks, and the components of a personal computer. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or ICDL
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To explain the main concepts of IT, networks, and the components of a personal computer. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or ICDL
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ECDL ICDL 4 Module 1 Concepts of Information Technology IT - IT in Daily Life
To describe health and safety, legal, and security issues involved in using computers. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or ICDL
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To describe health and safety, legal, and security issues involved in using computers. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or ICDL
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ECDL ICDL 4 Module 2 Using the Computer and Managing Files - Using Windows XP
To outline the main features of Windows XP and describe how to work with programs and documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using
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To outline the main features of Windows XP and describe how to work with programs and documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using
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ECDL ICDL 4 Module 2 Using the Computer and Managing Files - Files and Folders
To demonstrate how to work with folders and files in Windows XP. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using the Windows XP operating
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To demonstrate how to work with folders and files in Windows XP. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using the Windows XP operating
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ECDL ICDL 4 Module 2 Using the Computer and Managing Files - Customization
To demonstrate how to personalize Windows XP to best suit the user's needs. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using the Windows XP
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To demonstrate how to personalize Windows XP to best suit the user's needs. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using the basic functions of a personal computer and its operating system; end users wanting to attain competency in using the Windows XP
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ECDL ICDL 4 Module 3 Word Processing - Formatting and Editing in Word 2003
To demonstrate how to use mail merge and automated formatting and editing features in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users
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To demonstrate how to use mail merge and automated formatting and editing features in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users
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ECDL ICDL 4 Module 3 Word Processing - Editing and Printing in Word 2003
To demonstrate how to structure, edit, and print Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL
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To demonstrate how to structure, edit, and print Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL
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ECDL ICDL 4 Module 3 Word Processing - Getting Started with Word 2003
To demonstrate how to create, open, and save Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL
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To demonstrate how to create, open, and save Word 2003 documents. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or ICDL
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ECDL ICDL 4 Module 3 Word Processing - Word 2003 Text and Paragraphs
To demonstrate how to format text and organize paragraphs using Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or
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To demonstrate how to format text and organize paragraphs using Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to attain an ECDL or
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ECDL ICDL 4 Module 3 Word Processing - Working with Documents in Word 2003
To demonstrate how to add headers and footers and navigate and recover documents in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting
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To demonstrate how to add headers and footers and navigate and recover documents in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting
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ECDL ICDL 4 Module 3 Word Processing - Tables and Graphics in Word 2003
To demonstrate how to create and format tables, graphics, diagrams, and charts in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to
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To demonstrate how to create and format tables, graphics, diagrams, and charts in Word 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a word-processing application; end users wanting to attain competency in using Microsoft Word 2003; end users wanting to
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ECDL ICDL 4 Module 4 Spreadsheets - Basic Features of Excel 2003
To provide an overview of the basic features of Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL
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To provide an overview of the basic features of Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL
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ECDL ICDL 4 Module 4 Spreadsheets - Formatting Data in Excel 2003
To demonstrate how to format worksheets in Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL certification or
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To demonstrate how to format worksheets in Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL certification or
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ECDL ICDL 4 Module 4 Spreadsheets - Printing and Using Charts in Excel 2003
To demonstrate how to print spreadsheets and how to create and use charts. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or
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To demonstrate how to print spreadsheets and how to create and use charts. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or
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ECDL ICDL 4 Module 4 Spreadsheets - Formulas and Functions in Excel 2003
To demonstrate how to use formulas and functions in Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL
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To demonstrate how to use formulas and functions in Excel 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a spreadsheet application; end users wanting to attain competency in using Microsoft Excel 2003; end users wanting to attain an ECDL or ICDL
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ECDL ICDL 4 Module 5 Database - Getting Started with Access 2003
To outline the concepts and processes for creating and navigating an Access 2003 database. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain
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To outline the concepts and processes for creating and navigating an Access 2003 database. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain
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ECDL ICDL 4 Module 5 Database - Basic Access 2003 Tables
To outline the processes for creating and modifying tables. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using Microsoft Access
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To outline the processes for creating and modifying tables. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using Microsoft Access
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ECDL ICDL 4 Module 5 Database - Basic Access 2003 Forms
To outline the processes for creating and modifying forms. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using Microsoft Access
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To outline the processes for creating and modifying forms. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using Microsoft Access
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ECDL ICDL 4 Module 5 Database - Access 2003 Queries and Reports
To outline the processes for creating and modifying queries and reports. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using
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To outline the processes for creating and modifying queries and reports. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using
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ECDL ICDL 4 Module 6 Presentation - Introducing PowerPoint 2003
To explain how to create basic presentations using PowerPoint 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an ECDL or ICDL
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To explain how to create basic presentations using PowerPoint 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an ECDL or ICDL
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ECDL ICDL 4 Module 6 Presentation - Slide Layout and Design in PowerPoint 2003
To demonstrate how to modify slide layout and design and add visuals in PowerPoint 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an
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To demonstrate how to modify slide layout and design and add visuals in PowerPoint 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an
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ECDL ICDL 4 Module 6 Presentation - Charts and Multimedia in PowerPoint 2003
To demonstrate how to add charts, diagrams, tables, and multimedia to PowerPoint 2003 slides. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to
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To demonstrate how to add charts, diagrams, tables, and multimedia to PowerPoint 2003 slides. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to
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ECDL ICDL 4 Module 6 Presentation - Finalizing Presentations in PowerPoint 2003
To demonstrate how to complete PowerPoint 2003 presentations. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an ECDL or ICDL certification
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To demonstrate how to complete PowerPoint 2003 presentations. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an ECDL or ICDL certification
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ECDL ICDL 4 Module 7 Information and Communication - Using IE 6
To introduce IE6 and the IE6 interface and demonstrate how to perform basic tasks. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and
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To introduce IE6 and the IE6 interface and demonstrate how to perform basic tasks. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and
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ECDL ICDL 4 Module 7 Information and Communication - Using Web Sites in IE 6
To demonstrate how to work with web content, purchase goods online, and customize IE6. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and
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To demonstrate how to work with web content, purchase goods online, and customize IE6. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and
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ECDL ICDL 4 Module 7 Information and Communication - Introducing Outlook 2003
To demonstrate how to create, send, and respond to messages in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft
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To demonstrate how to create, send, and respond to messages in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and Microsoft
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ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 E-mail
To demonstrate how to work with text, attachments, and contacts in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and
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To demonstrate how to work with text, attachments, and contacts in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet Explorer 6 and
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ECDL ICDL 4 Module 7 Information and Communication - Outlook 2003 Messages
To demonstrate how to organize messages, search for items, and change settings in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet
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To demonstrate how to organize messages, search for items, and change settings in Outlook 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in the use of web browsing and e-mail applications; end users wanting to attain competency in using Microsoft Internet
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Organizational Crisis Management - Planning for Crises
This course defines and examines what is meant by Organizational Crisis Management noting the special need for crisis management in todaya s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises for example how to assess your organization's level of preparation and how to forecast potential crisis
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This course defines and examines what is meant by Organizational Crisis Management noting the special need for crisis management in todaya s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises for example how to assess your organization's level of preparation and how to forecast potential crisis
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Call Center Management: Managing an Inbound Call Center
...Call Center gives the student an overview of inbound call centers managerial roles and technologies that affect call centers. The program also gives the student guidelines for establishing a call center as well as things to remember when establishing the call center. Learning the material in this program the student will be able to establish a call center identify the call center managers'
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...Call Center gives the student an overview of inbound call centers managerial roles and technologies that affect call centers. The program also gives the student guidelines for establishing a call center as well as things to remember when establishing the call center. Learning the material in this program the student will be able to establish a call center identify the call center managers'
more...
SAP R/3 CO: Cost Center Accounting Organization and Basic Settings
The Computer Based Training course (CBT) Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks.
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The Computer Based Training course (CBT) Cost Center Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks.
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SAP R/3 CO: Cost Center Accounting Master Data
The Computer Based Training course (CBT) CO Cost Center Accounting I is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks.
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The Computer Based Training course (CBT) CO Cost Center Accounting I is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks.
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SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing
The Computer Based Training course (CBT) SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups how to post within Cost Centers allocations and reports that are used in R/3 for internal accounting
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The Computer Based Training course (CBT) SAP R/3 CO: Cost Center Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups how to post within Cost Centers allocations and reports that are used in R/3 for internal accounting
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SAP R/3 PP: Program Planning MP and MRP
The Computer Based Training (CBT) SAP R/3 PP: Production Planning MP and MRP describes the production planning process and explains how it works. Upon completing this course the trainee will be able to describe the various planning strategies and their applicability in different types of industries and identify the integration points with Materials Management Sales & Distribution Financial
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The Computer Based Training (CBT) SAP R/3 PP: Production Planning MP and MRP describes the production planning process and explains how it works. Upon completing this course the trainee will be able to describe the various planning strategies and their applicability in different types of industries and identify the integration points with Materials Management Sales & Distribution Financial
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From 123-CBT Computer Based Training
SAP R 3 v4 0 Profit Center Accounting
...trolling processes and individuals responsible for Profit Centers. Participants should have completed the following courses:
12286 SD Order processing.
12280 Cost Center Accounting 1
12277 FI General Ledger
12276 FI Accounts Payable/Accounts Receivable
12279 FI Balance Sheet
T otal Learning Time
5 - 7 Hour(s)
Course Contents
Unit 1: Introduction
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...trolling processes and individuals responsible for Profit Centers. Participants should have completed the following courses:
12286 SD Order processing.
12280 Cost Center Accounting 1
12277 FI General Ledger
12276 FI Accounts Payable/Accounts Receivable
12279 FI Balance Sheet
T otal Learning Time
5 - 7 Hour(s)
Course Contents
Unit 1: Introduction
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SAP R 3 PP Program Planning MP MRP
... Production Planning; define routing, operations and work centers and their inter-relationships as well as identify the different points of integration of the Production Planning module within SAP. Learn To: o Features and Strategies in MP. o Planning Strategies. o Selected Features of MP. o Long-term Planning. o Planning Results and Features in MRP. o Planning Results on the MRP
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... Production Planning; define routing, operations and work centers and their inter-relationships as well as identify the different points of integration of the Production Planning module within SAP. Learn To: o Features and Strategies in MP. o Planning Strategies. o Selected Features of MP. o Long-term Planning. o Planning Results and Features in MRP. o Planning Results on the MRP
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SAP R 3 v4 6 Cost Center Accountant
... o Access options. o Basis. o Organization and cost centers. o Integration in the R/3 system. o Master data. o Role-based cost center accounting. o Period based allocations. o Reports. Audience The audience for this course includes employees who need to learn how to use the R/3 system, controlling employees, and members of project teams (organizational and conceptual phases).
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... o Access options. o Basis. o Organization and cost centers. o Integration in the R/3 system. o Master data. o Role-based cost center accounting. o Period based allocations. o Reports. Audience The audience for this course includes employees who need to learn how to use the R/3 system, controlling employees, and members of project teams (organizational and conceptual phases).
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SAP R 3 v4 6 CO Cost Center Acct Master Data
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Master Data. o Create and
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... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Master Data. o Create and
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SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On Access Options. o Basis. o Organization. o The CO Module
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... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On Access Options. o Basis. o Organization. o The CO Module
more...
SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Account
more...
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Account
more...
Call Center Mgt Managing an Inbound Call Center
...Call Center gives the student an overview of inbound call centers, managerial roles, and technologies that affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call center, identify the call center managers'
more...
...Call Center gives the student an overview of inbound call centers, managerial roles, and technologies that affect call centers. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call center, identify the call center managers'
more...
Call Center Mgt Measuring Quality Performance
...managers who want to find ways to help their inbound call centers run more effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time Objectives Unit 1: Serving Your Company and Your Customers (0.5 - 1 hour) Identify guidelines for
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...managers who want to find ways to help their inbound call centers run more effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time Objectives Unit 1: Serving Your Company and Your Customers (0.5 - 1 hour) Identify guidelines for
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Call Center Mgt Managing Motivating Your Staff
...managers who want to find ways to help their inbound call centers run more effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Call Center Employee Turnover (0.5 - 1 hour) Identify the universal
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...managers who want to find ways to help their inbound call centers run more effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Call Center Employee Turnover (0.5 - 1 hour) Identify the universal
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Organizational Crisis Mgmt Anticipating Planning for Crises
...se covers planning for logistics including crisis control centers, information services, people to contact, and signal detection mechanisms. The course concludes with coverage of simulations as a means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of
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...se covers planning for logistics including crisis control centers, information services, people to contact, and signal detection mechanisms. The course concludes with coverage of simulations as a means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of
more...
SAP R 3 CO Cost Center Acct Organization Basic Settings
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Cost Center Accounting in R/3. o Company and Cost Accounting Structure. o Customizing. o Basic Data. o Number Ranges for CO
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... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Cost Center Accounting in R/3. o Company and Cost Accounting Structure. o Customizing. o Basic Data. o Number Ranges for CO
more...
SAP R 3 CO Cost Center Acct Master Data
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Master Data. o Create and Changing Cost Elements. o Master Data Groups. o Create and Change Cost Centers. o Create and Change
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... occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Master Data. o Create and Changing Cost Elements. o Master Data Groups. o Create and Change Cost Centers. o Create and Change
more...
SAP R 3 CO Cost Center Acct Settings for Periodical Processing
... occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Use Account Assignments and Screen Variants. o Make use of Automatic Account Assignment. o Set up Screen Variants.
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... occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Use Account Assignments and Screen Variants. o Make use of Automatic Account Assignment. o Set up Screen Variants.
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Telephone Skills Handling Difficult Calls
This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and
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This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and
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From Spectra Mind Solutions
Training courses for CMMI and Software Estimation techniques @ Hyderabad
Training courses for CMMI and Software Estimation techniques Hyderabad
1.Software Estimation Technique:
A complete and comprehensive portfolio of Software Estimation workshop courses are offered by Spectramind with a mission to educate and train industry professionals and executives in estimation process and tools for achieving competitive advantage and excellence in current distributed
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Training courses for CMMI and Software Estimation techniques Hyderabad
1.Software Estimation Technique:
A complete and comprehensive portfolio of Software Estimation workshop courses are offered by Spectramind with a mission to educate and train industry professionals and executives in estimation process and tools for achieving competitive advantage and excellence in current distributed
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From Teach Me IT
Other Works Tools
...ncyclopedia using the Pinpointer tool and various Encarta centers. At the end of this course, the users will be able to:
List the features and interface components of Streets & Trips
Locate places and perform advanced operations on Streets & Trips maps
Create routes on Streets & Trips maps and save them
Identify the features of Encarta Encyclopedia
Use the Encarta Encyclopedia Help
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...ncyclopedia using the Pinpointer tool and various Encarta centers. At the end of this course, the users will be able to:
List the features and interface components of Streets & Trips
Locate places and perform advanced operations on Streets & Trips maps
Create routes on Streets & Trips maps and save them
Identify the features of Encarta Encyclopedia
Use the Encarta Encyclopedia Help
more...
From Backup Training Corporation
Bloodborne Pathogens
... serious threat to officers in the field and in detention centers across the U.S. Through education, officers gain the necessary knowledge to recognize potentially dangerous people and situations, and what steps to follow to prevent exposure to life-threatening diseases. Learn dangers of HIV and hepatitis and steps for prevention. Develop an Exposure Control Plan. Learn how to handle, remove
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... serious threat to officers in the field and in detention centers across the U.S. Through education, officers gain the necessary knowledge to recognize potentially dangerous people and situations, and what steps to follow to prevent exposure to life-threatening diseases. Learn dangers of HIV and hepatitis and steps for prevention. Develop an Exposure Control Plan. Learn how to handle, remove
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
