Central Line Iv Web-based Seminars

Attracting Retaining Engaging the Next-Generation Workforce The Being of Soul-Inspiring Leadership Within Part 1 of this webinar series, you were made aware that a Tsunami-sized labor and leadership crisis is cresting ashore a right at your Contact Centera ™s doorstep. You were asked to consider how easy it is for you right now to attract and retain leadership bench strength that will propel you to thrive a not just survive. You confirmed ita ™s not easy. Tomorrowa ™s  more...

Contact Centre Group 2010 Webinars Lean Six Sigma Demystified Practical Easy to Implement Ideas A Handy Guide for Managers Su Measuring performance is fundamental to any contact center operations whether it is a large or small. The measurement process is the primary data collection vehicle for management, yet few contact centers have a program or resources in place for identifying and improving performance measures. As a result, many managers operate with a haphazard collection of uncoordinated and often irrelevant  more...