Instructor Led Certificate Training in Kuala Lumpur, Malaysia

Effective Accounts Receivable Management 4 Dec 2012 This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor  more...

Managing and Motivating Staff for Service Excellence 4 Dec 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Effective Minutes Writing 5 6 Dec 2012 Minutes are not just for the record; very often, it is also the basis for action and decisions. Many of us may have been asked to take minutes of meeting although we may not be the meeting secretary. The task of minutes writing is no longer reserved for secretaries or personal assistants only. Any person who attends a meeting may be asked to take up this important task. As minutes provide  more...

Effective Email Writing 7 Dec 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Finance for Non-Financial Professionals 22 23 Nov 2012 This is an intensive and practical workshop on basic accounting and finance. It gives a broad overview of financial accounting, management accounting and capital budgeting. It is specially tailored for working professionals who have very little knowledge in the key areas of accounting and finance but who nevertheless require such knowledge in the course of their work and responsibilities.  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.  more...

Grammar for Business Writing 29 Nov 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Essential Writing Skills for the Workplace 15 16 Nov 2012 Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Professional Image for the Workplace 20 Nov 2012 9am to 1230pm Like your frontline staff, your support staff is an important extension of your company's image and living representative of your brand as well. They come into contact with business associates, suppliers, customers (in some cases) and they too play a part in delivering the ultimate brand experience you want your company to be known for. Helping your support staff develop a professional  more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm A business professional who networks effectively to gain contacts that helps build the business is an asset to any company. But is your staff making the best use of a crowded room at a business event, conference, or networking session? This highly interactive workshop that helps your staff acquire the critical skills to be effective in your networking. Not only do they learn to be more  more...

Time Management Skills 1 Nov 2012 a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all,  more...

Building A High Performing Team 21 Nov 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 28 Nov 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

The Employment Act 22 23 Nov 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Effective Administration of Salary and Payroll 8 9 Nov 2012 Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.  more...

Effective Workplace Communication 23 24 Oct 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Report Writing 31 Oct 2012 In business, reports are indispensable communication tools. A well-structured report that has clear objectives will receive more attention and produce the intended result. Therefore, managers and executives need to acquire the skills needed in writing them. This course covers all aspects of the subject in a practical and realistic fashion. It not only discusses language and style but also  more...

Effective Email Writing 2 Oct 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management  more...

Effective Event Management 23 24 Oct 2012 A well-run and dynamic event helps people remember it for all the right reasons and elevates your company's brand. If you want to refine, update and expand your event management skills, don't miss this practical and interactive workshop. It provides you a structured, step-by-step guide on how to develop and manage nay event impressively and with ease. You will be equipped with easy-to-follow  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Coaching for Peak Performance 10 Oct 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 All managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career. This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance. When the situation warrants termination and  more...

Conducting Performance Appraisal Sessions Successfully 3 Oct 2012 Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle. Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the  more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the  more...

Effective Administration of Salary and Payroll 18 19 Oct 2012 Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be  more...

Effective Accounts Receivable Management 18 Sep 2012 This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor  more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

How to Engage in a Positive Performance Appraisal Discussion 27 Sep 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Essential Skills for Managers 18 19 Sep 2012 A manager's job is varied and complex. To complete their daily duties and responsibilities, they will need technical, people and conceptual skills. A lot of people are well-equipped with the technical skills but lack of the people aspects. In this highly interactive 2-day training, the participants will learn how to communicate, motivate and lead his team. Managers with good people skills  more...

Practical Skills for Administrative Professionals 26 Sep 2012 The office workplace is changing rapidly and administrative professionals are given greater responsibilities. How can administrative professionals adapt to these changes and maximise their value to the organisation? This workshop will help you to significantly improve your practical skills to design and implement productive daily administrative routines for optimum efficiency. Benefits After  more...

Result-Oriented Writing 28 Sep 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and  more...

Grammar for Business Writing 11 Sep 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Recruitment Interview and Selection Techniques 4 5 Sep 2012 The purpose of recruitment interviews is to find the best match candidate. However, general questions illicit general answers. Close-ended questions illicit model answers. Just how can an interviewer apply tried and tested questioning techniques to obtain relevant evidence from the candidate within one hour of an interview? Established techniques such as competency-based, behavioural-based and  more...

Setting Up a Training and Development Process 20 21 Sep 2012 The training and development function is an important part of human capital management. Starting from recruitment, training needs may exist as employees are expected to deliver performance based on established goals and standards. Without an established procedure, organisations may risk not intervening with appropriate actions to close performance gaps. Even as employees are sent for training,  more...

Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012 More and more organisations are now linking the pay system with the performance appraisal system. The key to successful linkage is to require the performance appraisal system to be a credible measuring tool of employee performance. Otherwise, employees will have no confidence in how the organisation rewards them, leading to dissatisfaction, grievances and morale problems after every appraisal  more...

The Employment Act 6 7 Sep 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Finance for Non-Financial Professionals 23 24 Aug 2012 This is an intensive and practical workshop on basic accounting and finance. It gives a broad overview of financial accounting, management accounting and capital budgeting. It is specially tailored for working professionals who have very little knowledge in the key areas of accounting and finance but who nevertheless require such knowledge in the course of their work and responsibilities.  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.  more...

Effective Minutes Writing 1 2 Aug 2012 Minutes are not just for the record; very often, it is also the basis for action and decisions. Many of us may have been asked to take minutes of meeting although we may not be the meeting secretary. The task of minutes writing is no longer reserved for secretaries or personal assistants only. Any person who attends a meeting may be asked to take up this important task. As minutes provide  more...

Essential Writing Skills for the Workplace 30 31 Aug 2012 Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 Gain the knowledge you need as a personal assistant, secretary or administrative assistant to become a valued and productive member of your organisation. Your role has evolved into a complexity of shifting roles and responsibilities. This workshop will provide you with the advanced skills needed to improve your competency, gain confidence and develop your capacity to take on new levels of  more...

Professional Image for the Workplace 23 Aug 2012 9am-1230pm Like your frontline staff, your support staff is an important extension of your company's image and living representative of your brand as well. They come into contact with business associates, suppliers, customers (in some cases) and they too play a part in delivering the ultimate brand experience you want your company to be known for. Helping your support staff develop a professional  more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm A business professional who networks effectively to gain contacts that helps build the business is an asset to any company. But is your staff making the best use of a crowded room at a business event, conference, or networking session? This highly interactive workshop that helps your staff acquire the critical skills to be effective in your networking. Not only do they learn to be more  more...

Building A High Performing Team 29 Aug 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 15 Aug 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 Communication is a key to customer service success. Most of us are able to recognise that the words and tone we use can impact how others perceive us. But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good.  more...

Effective Workplace Communication 24 25 July 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Email Writing 27 July 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 Rapidly changing technology and working practices mean that job roles today are very different from those encountered five or ten years ago. Administrators need to learn, unlearn and relearn and be equipped with the relevant knowledge and skills in order to remain competent in the workplace. You are important to your organisationa ™s success and you are in a position to learn management  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Time Management Skills 6 July 2012 a I dona ™t have time!a How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all,  more...

Coaching for Peak Performance 11 July 2012 Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work. Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team. This one day course will point out all the essentials in how  more...

Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 How do organisations determine entry salaries, increments and keep salary levels up-to-date year after year? How do compensation practitioners answer to management on salary costs and explain to employees about their salary questions? These are basic questions for salary administration. This course aims to equip participants with the skills of setting up and managing an equitable salary  more...

The Employment Act 26 27 July 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Effective Cash Flow Management 28 June 2012 During economic downturns, one of the reasons why businesses go under is because they run out of cash. Therefore, it is important to know where your cash is generated from as well as understand your cash position. This strategy will ensure that organisations not only remain intact but also profitable during tough times. With an in-depth understanding of cash flow statements, managers and  more...

Effective Accounts Receivable Management 21 June 2012 This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses. The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor  more...

Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry. Failing to manage them properly will not only result in the loss  more...

Grammar for Business Writing 27 June 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Effective Report Writing 20 June 2012 In business, reports are indispensable communication tools. A well-structured report that has clear objectives will receive more attention and produce the intended result. Therefore, managers and executives need to acquire the skills needed in writing them. This course covers all aspects of the subject in a practical and realistic fashion. It not only discusses language and style but also  more...

Result-Oriented Writing 13 June 2012 What do you want your reader to understand, appreciate, feel, or even respond to your letter or email? Communication is not just conveying a message, communication is coding the message with the interpretation in mind. This course is designed to help learners understand and respond to different reader expectations in different situations. This includes knowing the readers' concern and  more...

Essential Writing Skills for the Workplace 7 8 June 2012 Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across. This comprehensive two-day course is designed to help you deal with common difficulties in  more...

Effective Event Management 26 27 June 2012 A well-run and dynamic event helps people remember it for all the right reasons and elevates your company's brand. If you want to refine, update and expand your event management skills, don't miss this practical and interactive workshop. It provides you a structured, step-by-step guide on how to develop and manage nay event impressively and with ease. You will be equipped with easy-to-follow  more...

How to Engage in a Positive Performance Appraisal Discussion 19 June 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Conducting Performance Appraisal Sessions Successfully 8 June 2012 Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle. Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the  more...

Finance for Non-Financial Professionals 29 30 May 2012 This is an intensive and practical workshop on basic accounting and finance. It gives a broad overview of financial accounting, management accounting and capital budgeting. It is specially tailored for working professionals who have very little knowledge in the key areas of accounting and finance but who nevertheless require such knowledge in the course of their work and responsibilities.  more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals. From the  more...

Effective Administration of Salary and Payroll 5 6 June 2012 Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be  more...

Financial Statements Made Easy 31 May 2012 Financial statements are an important source of information about a company. By understanding the characteristics and items in financial statements, we will be able to interpret and use the information effectively for many other purposes such as analysis, budgeting or reporting. This course is designed to discuss the main features of the financial statements prepared by a business enterprise.  more...

Working with Different Personalities 23 May 2012 An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment. Therefore, if we were  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.  more...

Effective Email Writing 30 May 2012 A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written. This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to  more...

Workplace Communication From Singlish to Standard English 24 May 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Practical Skills for Administrative Professionals 9 May 2012 The office workplace is changing rapidly and administrative professionals are given greater responsibilities. How can administrative professionals adapt to these changes and maximise their value to the organisation? This workshop will help you to significantly improve your practical skills to design and implement productive daily administrative routines for optimum efficiency. Benefits After  more...

Essential Skills for Managers 24 25 May 2012 A manager's job is varied and complex. To complete their daily duties and responsibilities, they will need technical, people and conceptual skills. A lot of people are well-equipped with the technical skills but lack of the people aspects. In this highly interactive 2-day training, the participants will learn how to communicate, motivate and lead his team. Managers with good people skills  more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 All managers, supervisors and team leaders have to face up to difficult employee situations at one point or another in their career. This workshop aims to enable you with the skills to handle grievance and disciplinary actions, such that difficult employee situations can be turned around to become opportunities to enhance employee performance. When the situation warrants termination and  more...

Setting Up a Training and Development Process 17 18 May 2012 The training and development function is an important part of human capital management. Starting from recruitment, training needs may exist as employees are expected to deliver performance based on established goals and standards. Without an established procedure, organisations may risk not intervening with appropriate actions to close performance gaps. Even as employees are sent for training,  more...

The Employment Act (10 11 May 2012) The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Understanding the Malaysia Employment Act 17 18 May 2012 The Malaysia Employment Act, enacted in 1955, is the principal labour legislation relating to employee relations. However, this Act is not easy to understand and employers, employees and their respective organisations have had difficulty in obtaining clarification on this law from the related government agencies and others. In view of this, many employers fall foul of the law in implementing  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign  more...

Setting KPIs Goals for Effective Job Performance Introduction Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.  more...

Understanding Employee Insurance Including Work Injury and Compensation Act Introduction Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing  more...

Effective Administration of Salary and Payroll Introduction Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations. a Overall I gained a better knowledge on the salary and payroll issues as well as how to accurately calculate CPF  more...

HR Policies and Procedure Toolkit Introduction Better company performance emanates from the employees that thrive on practical and clear directions of company policies. Company output relies on the behavior of employees and thus HR policies that influence such behavior are the crux of all company policies. Now you can have the insights to the foundation of all policies that help your company achieve through HR policies on  more...