Instructor Led Certificate Training in Buckinghamshire, uk

ITIL Intermediate Operational Support and Analysis Primarily covering Service Operation and Continual Service Improvement processes, including; Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Operations and Application Management Pre-requisite Entry Criteria The following entry criteria must be met by candidates who intend to take any Intermediate certifications, including any of the Capability modules: 1.  more...

ISOIEC 20000 Consultancy ... * To prepare delegates for the itSMF ISO20000 Consultant Certificate Content The course will include: Overview of the ISO20000 Service Management standard Introduction and background * The certification scheme * Use and application of the standard (Part 1 and Part 2) * Assessments and audits * Role of toolsets * Eligibility and scoping *  more...

ITILV3 Foundation Objectives of the Course To gain an appreciation of the importance of Service Management to IT and the Business To understand how ITIL can be used to enhance the quality of IT service management within an organisation To enable comprehension and / or awareness of key areas of the 5 ITIL core books: - Service Strategy, Service Design, Service Transition, Service Operation and Continual  more...