Instructor Led Certification Training in Indiana, USA

Call Center Management Certification in San Antonio TX October 16-18 2012 ...Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center  more...

Call Center Quality Assurance Certification in Indianapolis IN - February 21-22 2012 Build a Best-in-Class Customer Service Center with Quality Assurance Monitoring Training. The quality assurance workshop provides participants with an understanding of the elements that are crucial in building a well-planned program that meets the strategic needs of the organization. Those goals and/ or needs may be orientated toward Cost, Service, Sales or Marketing.  more...

Call Center Workforce Management Certification in Indianapolis IN - February 23-24 2012 ...Certification training course for workforce managers covers the entire workforce management process from the gathering of data to the production of forecasts, schedules, and budgets. We include lessons that benefit attendees from any sized organization, large and small, with real-world examples of solutions that work in practice - not just theory. When this learning is expanded to workforce  more...

Call Center Management Certification in San Francisco CA August 21-23 2012 ...Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center  more...

Call Center Management Certification in Hamilton NJ September 18-20 2012 ...Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center  more...

Call Center Management Certification in Minneapolis MN June 19-21 2012 ...Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center  more...

Call Center Management Certification in Jacksonville FL April 24-26 2012 ...Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center  more...

Call Center Management Certification in Phoenix AZ March 20-22 2012 ...Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center  more...

Call Center Management Certification in Las Vegas NV February 28 29 March 1 2012 ...Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff  more...

Call Center Management Certification Course ... Center Excellence offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice  more...

Call Center Campus in Las Vegas The BenchmarkPortal Las Vegas Call Center Training & Networking event gathers the top Certified Centers of Excellence, Industry Experts, CCCE Alumni, CCCE Course Attendees during the week, & the team from BenchmarkPortal to explore benchmarking and beyond. This unique opportunity is unlike any other event for the call center industry as there are no vendors and provides a chance for industry  more...

Call Center Workforce Management Certification ...Certification Training Course Agenda: Gathering Information The Foundation to all Workforce Management practices Forecasting Setting the framework for Contact Center Success Planning Matching Supply to Demand Analysis Reviewing the outcomes to determine improvements to the next forecast and plan Change Management Preparing leaders to lead Workforce Management change Best  more...

Call Center Social Media Certification ...Certification Course will provide attendees with the practical knowledge and insights needed to successfully plan, implement, manage and measure social media in a call center. Learn how to appropriately align your social media efforts with your business objectives. This course was developed by pioneers in the call center industry (Catherine Gilmore and J. R Hardenburgh) who took lessons that  more...

Call Center Call Quality Assurance Certification The Quality Assurance call center training workshop is designed to meet the needs of the Director, Manager or Quality Analyst responsible for delivering a "best in class" quality monitoring and coaching program. Attendees will leave with the framework for their center ready for implementation. The QA and Monitoring Workshop will provide participants with an understanding of the elements that are  more...

Certified Plant Maintenance Manager CPMM training This class prepares the student to take the Association of Facilities Engineering CPMM certification test. The class is 4 days long with testing on day five. The class is available in several formats including live on-line, public sessions and on-site sessions. The on-line and public session are done through AFE sponsorship. The on site sessions are done by Machinery Management Solutions, Inc  more...