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From 123-CBT Computer Based Training
Talent Management Retaining Talent

...g Talent
Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent departure and effectively
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Talent Management Retaining Talent
Being an Effective Team Member

...d goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers strategies and techniques to help you become an effective and valued member of your team. Specifically, you'll explore ways for adopting a positive approach to being on a team, like recognizing the
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Managing a Customer Focused Department Simulation

...omers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to help your
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Culture and its Effect on Communication

...n Communication
Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a
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Planning Project Human Resources

... experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project success, it doesn't stop there. Good project managers know how to create the right type of
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Quality in a Support Center

...rience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a
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Introduction to Green Business Sustainability

...ously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the origins and environmental footprint left by the products they consume. Companies willing to accept the challenge of going green and adopting green business practices stand to reap environmental, social, and economic rewards. Many companies
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Overview of Project Mgmt PRINCE2 2009-aligned

...well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from constructing a new building within a university campus to designing and delivering a new line of technology products. As projects become the primary method for getting things done and effecting organizational change, it is
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Cash Flow Mgmt Essentials for Non-financial Professionals

...orking capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the classification of cash flow into operating,
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Essential Skills for Admin Support Professionals--Simulation

...skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward. The simulation Essential
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CompTIA Security 2008 Messaging User Role Security

...om phone conversations in modern office environments. The challenge is to ensure that these forms of communication are secure, readily accessible, and that the identity of both parties involved can be confirmed. This course analyzes and demonstrates the methods for securing e-mail and instant messages along with creating security on the Active Directory domain and client computers so that these
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CompTIA Security 2008 Authentication Methods

...hat ensure that a user is who they claim to be has been a challenge for administrators since shared networking was first introduced. There are many authentication models and strategies available today. This course introduces the learner to the concepts of AAA, hashing, multi-factor authentication, Kerberos, and domain security. This course is one of a series in the SkillSoft learning path that
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CompTIA Security 2008 Threat Migration

...ta systems are threatened on a daily basis, providing the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding additional security outweighs possible losses that may be incurred with current configurations. Companies are constantly deciding how much risk is acceptable. This course introduces methods used to perform
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Quality in a Support Center

...rience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a
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Existing Infrastructures Branch Deployments in MS Win Server 2008

...t options for upgrade or migration. Another common design challenge is the addition of fully functional branch offices, which should be planned carefully to ensure proper Active Directory and network services, while maintaining the necessary level of security. This course explores the considerations and tasks administrators must grasp before embarking on an Active Directory restructure, whether
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Managing for Rapid Change Uncertainty

...ss environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare yourself and your team to meet the challenge of change and uncertainty.
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Understanding Organizational Power Politics

... exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power and influence, distinguishes between negative and positive politicking, and gives instruction on how to be a politically constructive leader in your organization. More specifically, it provides guidance on using positive
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Moving from an Operational Manager to a Strategic Thinker Simulation

...skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of acting as a strategic thinker, sustaining competitive advantage, capitalizing on core competencies, becoming a strategic leader, deploying a strategic vision, and developing a talent strategy. The simulation
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Business Law Ethics

...ng with the balance of ethics and the law is a day-to-day challenge for many managers. While you might be inclined to act in ways that are legal in the technical sense, there is value also in recognizing the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close relationship, the two are not the
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From Online Training Directory
How To Master Performance Management



...n -- Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE:
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How To Master Performance Management
How To Master Supervision



...scription -- Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilities leading meetings, managing projects, and delegating. IMPORTANT NOTE: INTERNET EXPLORER (IE)
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Human Resource Management in the 21st Century


...interest and geographic locations all contibute to the HR challenge within today`s organizations. Today the battle to recruit and retain organizational talent presents new and different paradigms. Human Resource Management in the 21st Century takes the participant from the traditional HR practices, to the focus on new and innovative HR practices of the 21st Century. Focusing on theory, practice
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21st Century Assertiveness and the Art of Persuasion


...d how organizations posture themselves to respond to this challenge will make or break their success. 21st Century Assertiveness and the Art of Persuasion examines the cultural, environmental, and emotional aspects of Assertivesness and Persuasion and provides tips and tools to do both in today`s global economy. The participants will gain knowledge from internet and current case studies and
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Internet Explorer 7 Series
This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to
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Instructional Design Series
...arner to create instructional programs. Features: Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. Exercises allow learners to practice in the actual application being studied. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a
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Dreamweaver 8 Series
Dreamweaver is a popular and powerful tool to build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.
Welcome
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Flash 8 Series
Flash is the standard tool for delivering interactivity and animation on Web sites. This series walks you through the new and improved features found in Flash 8. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to Flash 8 Series Flash is the standard tool
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Basics Of Smart International Procurement
...ade;t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials.
Basics Of Smart International
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Effective Business Communication Series
This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design.
Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business
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Doing Business in China
In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the
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Office 2007 Series (Fast Track)
Learn quickly the basic details of Office 2007. The new Office package is changing the old interface with new features on an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? Take a look at the changes in Office 2007 and learn how to make the most of them. This self-directed course can
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Phlebotomy Technician Career Training
... donations and research. Phlebotomy technicians must like challenge and responsibility. They must be accurate, work well under pressure and communicate effectively. Safety is key and all safety precautions must be taken to prevent the transmission of infectious diseases. Duties will differ by doctor office, hospital and laboratory.Certification Requirements To become certified you must have a
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Professional Bar Management Mastery Level Certification
...ow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves overwhelmed on the job. Professional
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Sexual Harassment in the Workplace Series
...practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks the learner's
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Doing Business in India
In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In
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Dealing with Customer Complaints
...ant customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1
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How to Motivate Employees
This course presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined
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Mastering Presentation Skills for the Workplace
Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint
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From 123-CBT Computer Based Training
Leading by Enabling
In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will
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Leading by Enabling
Leadership and Change
Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph
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Managing Managers
Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that
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Conducting the Behavioral-based Interview
...or an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the theory that past behavior and performance predict future behavior and performance. In this course, you'll learn how to ask
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Assessing Performance Continuously
... Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The modern manager has to plan to appraise employees he may rarely see.
The second stage is changing the annual performance meeting into ongoing communication about performance between the manager and employee.
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Attracting Motivating and Retaining Technical Professionals
If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining
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IT Challenges Present and Future
...ith every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under
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Essential Sills for Administrative Support Professionals Simulation
...skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward. The simulation Essential
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Managing Delivery
...rol systems. Keeping motivated and focused will also be a challenge, particularly if the project is lengthy and demanding. It is unlikely that everything will run smoothly. You may experience difficulties that push you to the limit. But all is not lost. The way that you handle problems will be the deciding factor as to whether you gain repeat business or not. Most of all, as an external
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Building Cisco Remote Access Networks Part 1

...fy features of Password Authentication Protocol (PAP) and Challenge Handshake Authentication Protocol (CHAP).
Identify the steps that occur during a typical Point-to-Point Protocol (PPP) callback exchange.
Identify commands used to configure a Point-to-Point Protocol (PPP) callback server.
Identify the steps to enable Point-to-Point Protocol (PPP) on a callback client.
Identify
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Security Part 1 Security Concepts

...of Kerberos. Identify features of Challenge Handshake Authentication Protocol (CHAP). Identify features of certificates. Identify features of tokens. Identify factors used in multi-factor authentication. Identify features of mutual authentication.
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Effective Presentations Essentials of Persuasion

...tion (0.5 - 1 hour) Describe the challenge of persuasion. Apply two guidelines for using persuasion ethically. Simulation Overview: In this simulation, you will meet with Greg Baldwin, one of Icon's Product Managers, to discuss persuasion and its role in giving effective presentations. Through your
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Communicating w Difficult People Communicating with Your Manager

...r superior. Audience Employees who want to meet the challenge of communicating with a difficult manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying a Difficult Manager (0.5 -
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Managing Performance Overcoming Performance Appraisal Challenges

...In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so
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Managing Generations in the Workplace Generations Working Together

...arning Time 2 to 4 hours Objectives Unit 1: The Challenge of Generational Diversity (1 - 2 hours) Identify the steps in the positive confrontation process. Identify guidelines for developing a plan to address training needs. Identify key components of effective coaching. Sequence the steps in
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Cross-Functional Teams Cross-Functional Team Development

...mation about encountering and overcoming task achievement challenges, as well as evaluating and recognizing team successes. Learn To Apply the guidelines for effective team communication. Conduct and facilitate a cross-functional team meeting. Complete a Gantt chart. Use the steps
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E-Business Curriculum

...wing courses: E-Business Part 1: Facing the E-Business Challenge E-Business Part 2: Building the Infrastructure E-Business Part 3: Choosing Tools and Technologies E-Business Part 4: Securing Your Infrastructure E-Business Part 5: Understanding the Applications E-Business Part 6: Working with Employees E-Business Part 7: Satisfying the Customer E-Business Part 8: Supply Chain
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E-Business Part 1 Facing the E-Business Challenge

The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. Learn To: a Identify types of e-Business. a Identify e-Business technologies. a Identify the phases of e-Business. a Identify major trends in e-Business. a Identify the
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Communicating with Power and Confidence
... you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run
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Making Telephone Calls Count
...he telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller
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The EXCEL Acronym Instilling Service Excellence
In advancing to new levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can
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Implementing Creative and Innovative Ideas
A creative idea only truly becomes an innovation when it is implemented successfully in the organization.After all, what's an idea without execution? Execution is crucial if the idea is to start making or saving money.The process of implementing creative ideas is what makes great ideas become brilliant ideas. But this success is never immediate. On the contrary, even the greatest ideas demand
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Introduction to Six Sigma
There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements
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From Pedagogy Inc- I.V. Therapy Education
Tracheostomy Care for the Sub-Acute Care Setting


...led nursing facilities, these patients will provide a new challenge and demand that they develop new skills. This course aims to take the mystery out of tracheostomy care. The latest technological advances for tracheostomy tubes will be reviewed. Through the use of video demonstration and thorough review of industry best practice methodologies, nurses and other healthcare practitioners will
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Tracheostomy Care for the Sub-Acute Care Setting
From Star Leadership, Inc
Managing Disruptive Key Employees


...challenge when key employees exhibit disruptive behavior. Also known as top contributors, these employees possess specialized knowledge or skills that are critical to the success of the business or manage important clients or large accounts that might be lost if they left. Their actions have a direct impact on the bottom line. In some cases, particularly in small and medium-sized firms, they
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From Software Training Academy, Inc
Java Programming Rev 6 0

...ductory topics in good depth and offers many optional and challenge labs to support this.
Less experienced programmers or those coming from non-structured languages such as COBOL, PL/1, or 4GL tools will probably not cover the whole course in a week, and may want to pursue an abbreviated version at a slower pace. This too is quite feasible, but this audience may also want to consider our
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Java Programming Rev 5 0 Java 5 0

...ductory topics in good depth and offers many optional and challenge labs to support this.
Less experienced programmers or those coming from non-structured languages such as COBOL, PL/1, or 4GL tools will probably not cover the whole course in a week, and may want to pursue an abbreviated version at a slower pace. This too is quite feasible, but this audience may also want to consider our
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Introduction to Visual Basic

...ire system infrastructure and represents a major learning challenge for programmers developing applications on Microsoft platforms.
This two-day course is designed for the experienced programmer to help you quickly come up to speed on the .NET version of the Visual Basic language. It is current to Visual Studio 2005 and .NET 2.0, which introduces important new features, such as generic types.
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Advanced Java Programming Rev 5

...k programming using sockets. Then the course takes up the challenge of building multi-tier applications using the standard Java platform. Multi-tier development most frequently uses the Java 2 Platform, Enterprise Edition, or J2EE, and we have a wide range of courses in that area. However it is quite possible to build lightweight multi-tier applications using only J2SE, and for some purposes
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NET Framework Essentials Using C

...ole system infrastructure and represents a major learning challenge for programmers developing applications on Microsoft platforms. Part of .NET is a major new object-oriented programming language, C#. But learning the new programming language is only part of the challenge. The much greater challenge is learning the .NET Framework and all its capabilities.
This three-day course covers the
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From Corexcel
Leading the Courtney Museum Simulation


...ofit training tool. This course is designed to engage and challenge participants while looking at real-world situations confronted by nonprofit managers.
You will assume the role of Executive Director over the troubled Courtney Museum. You will be forced to deal with issues revolving around personnel, marketing, financial, and board/ community relations.
An adaptive scoreboard reflects
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From Serebra Learning Corporation
The Banking Industry Overview Version 2
...pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk.This course provides an overview of the banking industry. First, this course
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The Retail Industry Overview Version 2
Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail
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The Telecommunications Industry Overview Version 2
Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly
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Call Center Operations Workforce Management
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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Managing a Customer-focused Department Simulation
...omers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to help your
more...
Managing Delivery
...rol systems. Keeping motivated and focused will also be a challenge, particularly if the project is lengthy and demanding. It is unlikely that everything will run smoothly. You may experience difficulties that push you to the limit. But all is not lost. The way that you handle problems will be the deciding factor as to whether you gain repeat business or not. Most of all, as an external
more...
Customer Support Specialist Simulation
...g the company's products. You are a recent hire. An added challenge to your new position is that you have been assigned to work the graveyard shift. Your challenge is to figure out how to handle dealing with angry, difficult, and demanding phone customers before stress gets the best of you. This simulation is based on the SkillSoft series "HDI - Customer Support Specialist" and contains links
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Managing the Quality of the Customer Support Service Center
...rience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a
more...
Elements of Project Human Resource Management
... experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of Project Human
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Project Management for Non-Project Managers Simulation
...skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of transitioning to project manager, managing an imposed project team, demonstrating effective leadership, monitoring project activities and quality, maintaining control of a project, and problem solving and
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Making Telephone Calls Count
...he telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller
more...
Developing a Positive Attitude
Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It
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Managing Conflict in the Workplace Simulation
Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared to manage the fallout. Above and beyond all the skills you can possibly learn for managing conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication in
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Getting Results without Authority Simulation
You have been hired within the last year as a design engineer at Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design
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Continuous Performance Assessment
... Even with conventional roles and relationships this is a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The 21st century manager has to plan to appraise employees he may rarely see. The second stage is changing the annual performance meeting into ongoing communication about performance between the manager and
more...
Attracting Motivating and Retaining Technical Professionals
...tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these techniques to your own company. Plus, you will explore how to create the kind of work environment that will support and delight these professionals so they will continue to improve their
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Leading Generations X and Next
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
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Managing Managers
...ess strategy. Managing managers is likely to be a greater challenge than ever before. It requires a new set of skills, insights, and competencies to drive performance and improve the bottom line. Successful managers must not only have the ability to continuously drive their managers to respond to change and stay ahead of the learning curve, they must also cope with any performance impediments,
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Coaching Personalities and Teams Simulation
...d packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the candy's older and loyal consumers. The Marketing Director and Team Lead at Dulce Confections has asked you to assume the role of project manager and coach for this initiative. Within your team there is great support and enthusiasm for
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The Mark of a Leader
Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences
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Communicating with Power and Confidence
... you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run
more...
IT Challenges Present and Future
...ith every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under
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Lean Concepts
...iness processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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Six Sigma Introduction
...ization. You will then examine how you can meet Six Sigma challenges and the skills you will need to grow in a Six Sigma organization. As a result of taking this course, you will have an internal understanding of Six Sigma. You will then be able to recognize processes that need improving. You will be able to meet the Six Sigma challenge and assist in building a Six S This course is designed for
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OS 390 MQ Series
...s its use on the OS/390 platform. It begins by describing challenge fundamental to applications running across networks consisting of diverse platforms, then proposes MQSeries as the key middleware solution. The benefits of messaging and queuing are explored. Additional problematic applications scenarios are discussed, and MQSeries is shown to be an effective solution to each. Various types of
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e-Business Part 1 Facing the e-Business Challenge
The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers,
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e-Business Part 1: Facing the e-Business Challenge


The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business.
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Rising to the Customer Challenge: Turn Complaints into Delight
Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's
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Rising to the Customer Challenge: Engage Difficult Customers
...Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care curriculum offers a useful
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Administrative Assistant Skills: Enhancing Your Skills
In Administrative Assistant Skills: Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage
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Managing Performance: Overcoming Performance Appraisal Challenges
In Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can
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e-Business Part 1: Facing the e-Business Challenge
The first course in the e-Business curriculum focuses on the history trends and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business.
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From Global Innovative Campus
Leading the Courtney Museum Simulation
Leading the Courtney Museum is a simulation designed to challenge and engage participants while exploring key real-world leadership issues confronted by nonprofit managers.
The learner assumes the role of executive director of the troubled Courtney Museum, and deals with a series of personnel, marketing, financial, and board/ community relations issues.
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From Technology Ed
Biomass Treatment Technologies
...the agricultural sector. However, a primary technological challenge in converting lignocellulosic biomass into fuel is overcoming the recalcitrance of its matrix to enzymatic hydrolysis. To overcome these problems for chemical processing, naturally occurring cellulose biomass must be pretreated before it can be further processed using enzymatic hydrolysis or bioconversion.
The purpose of
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From ADIAN Collaborative Resolution Solutions Inc
Difficult people


...re encountered in every area of life. They can provide a challenge to interact with personally or professionally. This course will include how we typically handle difficult people and general ways we can increase effectiveness. Ten common types are defined, the reasons behind their behavior examined and specific tips to work with them detailed. A discussion of our own contribution to
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From Abar Solutions
Automatic Control Valve

...shooting and resolving problems associated with them, can challenge the best engineer or technician.
This seminar is designed to include ; valve selection and specification, valve maintenance, valve design and application theory. It also includes advice on selection, specification, maintenance and the repair of many differing types of valves.
This five days course is primarily for those who
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From ITpreneurs
Cloud Challenge Business Simulation
The Cloud Challenge business simulation is an online, single-player serious game. During the 2 hour game, players will experience the business changes caused by cloud computing and virtualization.
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From Sessions College for Professional Design
Advanced Layout Design


Take your layout skills to the next level by studying advanced concepts in page design. Students explore how to use esoteric composition and typography and color to create layout designs that attract attention and challenge the viewer. Open-ended projects provide maximum opportunity for portfolio development.
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Digital Video Production
Learn how to control white balance, aperture, and shutter speed, to get high quality images from your digital video camera. You'll explore the different types of shots and camera motion techniques used by the pros and learn how to do location scouting, plan props, wardrobe, and sets, and work with talent. Course lectures challenge you to think about different storytelling conventions in narrative
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e-commerce


...be easy, but building an e-commerce Web site is a serious challenge. What with business plans, technology, hosting, architecture, accounting, shopping cart, security, and legal issues, it's no wonder most designers leave e-commerce Web design to the pros.
In this hands-on course, you'll learn how to build a well-conceived, fully functional e-commerce Web site for your own business or your
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golive basics


Looking to create beautiful Web sites, without all that tedious coding? Look no further! Just about anything you can publish on the Web, you can create in Adobe GoLive.
In this 6-lesson course, you'll gain a strong working knowledge of GoLive, from FTPing basic Web pages to creating advanced layouts, using frames, implementing CSS, adding multimedia files, and more. You'll be surprised at how
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web design I


...l order? This distance learning course equips you for the challenge through industry-foundation online, instructor-led web design projects. Course assignments focus on project planning, layout, usability, learning different design styles, adding popup windows, forms, and CSS.
Develop your Web design skills by training with one of the leading experts on Web design and technology. You'll
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InDesign Advanced
Learn the professional-level InDesign features that are often overlooked by today s designers. Lectures show you how to customize InDesign for maximum efficiency, collaborate effectively with your printer, use advanced typography and drawing features, manage printing of transparency and trapping, use plug-ins and scripts, create interactive PDFs, and more. Projects challenge you to create
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Web Accessibility Design
Learn how to design or modify Web sites to meet accessibility guidelines. Students study current trends in accessibility research and how to address Section 508 standards for making Web content accessible to users with physical, technological, or other limitations. Practical projects address the challenge of making a site accessible to the widest possible audience and negotiating the tradeoffs in
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Web Design I
Learn a systematic professional approach to Web design. You ll use site maps, wireframes, HTML/CSS layouts, comps, color palettes, usability tests, and other tools and concepts to make sure your designs hit the mark. Students entering this class are expected to have a basic competence in HTML/CSS design, Photoshop or Fireworks, and Dreamweaver. Building upon those skills, students will complete
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Graphic Design Professional Certificate
Learn fundamental software techniques (Photoshop, Illustrator, and InDesign) and challenge your design skills (color, typography, composition, and identity design) through hands-on projects. Get feedback from a Faculty of professional designers as you build a portfolio of work.
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Web Design Professional Certificate
Develop the software and technical skills to build standards-compliant Web sites. Challenge your design skills (color, typography, and Web graphics) through hands-on projects. Get feedback from a Faculty of professional designers as you build a portfolio of work.
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Marketing Design Professional Certificate
Learn fundamental software techniques (Photoshop, Illustrator, and Powerpoint) and challenge your design skills (color, typography, composition, and identity design) through hands-on projects. Get feedback from a Faculty of professional designers as you build a portfolio of work.
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From Lovecchio Consulting
Coinstraint Management

To find a new approach of management based on the identification and optimization of the major constraints and bottlenecks in the production / logistics system
To enhance the capability of a company through a systemic approach.
To challenge the established models of corporate planning and accounting in the perspective of TOC.
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From JED New Media inc.
Dealing with Difficult Employees







Synopsis
Anyone who is in a position of managing people will benefit from these real-life strategies and processes of dealing with difficult employees. Meet a mixed cast of characters who can make a managera s life miserable in a multitude of ways, and glean specific techniques to improve behaviors in the workplace. (Audio player required.)
60-minute online tutorial
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Managing Your Time in Style





Managers, small business owners, team leaders, and team members alike can all benefit from becoming more efficient. Learn how to identify your time-robbing habits in order to trim wasted minutes from your day. Make time spent at work more productive, reduce time constraints, and secure leisure time.
This is a 40-minute online tutorial useful to individuals as well as within a group learning
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What's in a Name?





How people initially perceive and respond to your business, product, or service, will often be determined by its name. If you are faced with the challenge of creating a name to brand a product, service, or business, follow this helpful guide to learn some basic strategies, creative techniques, and caveats involved in new name generation. This JEDlet does not cover legal trademark or copyrighting
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Setting Goals that Stretch





In this JEDlet, learn how stretch goal setting can be used to enhance employee performance and accelerate employee growth and development on the job. Applied properly, stretch goal setting can ultimately boost the bottom line of an organization by creating high performance teams.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Cultivating Creativity





Each of us is born creative, even if we are not artists or sculptors. Creativity is what gives us the power to find alternative solutions to everyday problems, and is therefore invaluable in business. Learn some practical strategies and tips on how to become more innovative based on ideas and practices drawn from experts in the field of creativity.
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Cold Calling with Confidence





Brush up on successful methods for cold calling to market products or services. Learn effective techniques for landing that first appointment, turning rejection into a potential sale, and building strategies for maintaining contact over time. Whether you are a beginner in sales, or in need of a refresher, developing a wide array of skills and strategies helps build confidence throughout the sales
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Win-Win Sales Strategies






Looking to improve communications with your clients? Discover a new way of doing business by integrating Bob Burg s approach in Winning Without Intimidation. Using positive preparation methods, you can prepare mentally to make a sale and overcome any obstacles you might encounter in the process.
Objectives
Name three ways in which a Winning Without Intimidationa affects your sales call
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Successful ISO Certification
ISO certification is a challenge to attain because the path to achievement for each individual organization is unique. This JEDlet offers constructive pointers on how to streamline your successful certification process.
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From Simply Wholistic
Heal yourself and others 25 Teach Reiki ONLY 149 all levels 1 2 Reiki Master





...challenge
Looking for a change in career ?
Are you happy ?
Are you happy with all areas of your Life? Career, love, job, recreation, success, goals ?
Do you feel as though something is missing from your Life ?
Are you starting the year as you mean to go on ?
Do you need more positive changes in any area of your life ?
Are you on the right path in life and fulfilling your life purpose
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FREE Reiki Attunements
...o learn reiki visit webstore
Are you looking for a new challenge
Looking for a change in career ?
Are you happy ?
Are you happy with all areas of your Life? Career, love, job, recreation, success, goals ?
Do you feel as though something is missing from your Life ?
Are you starting the year as you mean to go on ?
Do you need more positive changes in any area of your life ?
Are you
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From Service Strategies
Support Professional - Online
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
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From Technolytics
Cyber Warfare - The Weaponry and Strategies of Digital Conflict




...ional image and capabilities and prepare yourself for the challenges of cyber warfare, then this program is for you. This one of a kind program is designed to provide participants with the necessary knowledge about the components that comprise the cyber threat environment and their relationship to the principles of national and international security. This program is heavily weighted with
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From Coaching Ourselves
Thinking Entrepreneurially to grow your Business
...te to grow their organizations. Some managers attack this challenge with self-confidence while others break into a cold sweat. After interviewing more than 50 successful growth leaders operating in established companies, we have discovered entrepreneurial techniques that you can use to help influence the success of your organization. Thinking entrepreneurially will help you uncover new
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Silos and Slabs In Organizations
...cs of their formal structures - silos and slabs - and the challenges these present to managing, and investigate ways to manage across and beyond them.
This topic will provide you with an opportunity to:
* Understand the role of silos and slabs within organizations
* Understand how these structures can act as barriers to getting things done
* Challenge yourselves to
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From LearningSpan, Inc.
Accounting and Finance
...rience helping organizations across the globe address the challenge of ensuring that their people have the right level of financial acumen at the right time. For more information about courses available from ILX Group, pricing and to place an order please click here
The New York Institute of Finance (NYIF)
For over 85 years, The New York Institute of Finance, and its sister company FT
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From PDHengineer. com-Decatur Professional Development, LLC
Lab Design for Energy Savings
...y is also a prodigious consumer of natural resources. The challenge for architects, engineers, and other building professionals is to design and construct the next generation of laboratories with energy efficiency, renewable energy sources, and sustainable construction practices in mind. In this course the student will learn some of the basic considerations to be taken with respect to
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An Engineering Company s Greatest Assets Are Its Employees - Hiring Retaining the Best
..., developing, and retaining the best employees is a great challenge, one that gets more difficult each year. With high speed communications, a shortage of engineering talent, and a global marketplace, top employees are given nearly an endless choice of career paths, employment opportunities, and technology focuses.
The author has spent twenty-five years in the industrial automation and
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Facility Lightning Protection Fundamentals
...ear. Common misconceptions lead some to underestimate the challenge caused by lightning. It is said that lightning never strikes in the same place twice; this is not true, as can be demonstrated through photographs of such buildings as the Empire State building. Others say that an LPS will prevent lightning strikes; this too is not true as an LPS is used to intentionally attract the leader
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Emerging Technologies for Conveyance Systems
...challenge of ongoing and even increasing needs for maintenance and repair, many public and private conveyance system owners and consultants are seeking innovative technologies to replace, renew, or extend the life of these critical systems. Sanitary and combined sewer overflows may be the result of improper installation, age and chemical deterioration, or insufficient operation and
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HVAC Design for Hospitals Healthcare Facilities
...gning for the efficient removal of foreign particles is a challenge. The filtration and building pressure control is the most important component of HVAC design. This 6 hour course briefly outlines the best practices for design, construction and maintenance of healthcare HVAC systems. This course contains some, but not all, of the criteria pertinent to the design of HVAC systems for
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Air Door Applications and Powered Aire Product Awareness
...ativity of the engineer looking for a solution to an HVAC challenge. In this course the student will learn some of the basic fundamental applications about air doors. Also, this course has been specifically provided using the Powered Aire, Inc. product literature as the "Basis-of-Design" for this course. In effect, this course is a virtual lunch-'n-learn wherein the student can
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Process Vessel Design for FPS Motion
...ems (FPS) in response to the motion of the sea presents a challenge for process vessel designers. The motion of the marine vessel causes fluid turbulence in process vessels, particularly separators, that can significantly influence the efficiency of the equipment. The process equipment designer must consider the impact of vessel motion when selecting the type of equipment to use (i.e.
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From Backup Training Corporation
Emotionally Disturbed Persons

...is course is the emotionally disturbed individual and the challenge he presents to you, the law enforcement officer. For a multitude of reasons, interactions between people with serious mental illnesses and law enforcement officers are increasing. In this course, you will learn about developmental disability, psychotic and neurotic mental illnesses, and the early warning signs of potential
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