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Writing Web Content (Master Class)-Self Directed on-line e-learning cbt (computer based)study at homecourseware ...tent for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after  more...
Writing Web Content (Master Class) on-line e-learning cbt (computer based) ...tent for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after  more...
Technical Communication, an Introduction for Current Technical Writers, Editors & Designers on-line e-learning cbt (computer based)study at homecourseware Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the  more...
Attract Financial Prosperity - An Effective Program to Manifest Financial Abundance on-line e-learning cbt (computer based)study at homecoursewareSelf Directed Are you ready to eliminate financial struggles? Take control of your life with this one-month transformative program that incorporates a spiritual approach to solving your prosperity challenges through aromatherapy oil recipes, meditations, affirmations, and much more.  more...
Creating Popular Web Content (Master Class)-Self Directed on-line e-learning cbt (computer based)study at homecourseware ...eive course materials from me, with guidelines, tips, and challenges, and you will read a chapter in our book, Hot Text: Web Writing that Works. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges, you send those to me by email. You will usually get my comments back within  more...
LBD: Behavior Reduction and Challenges on-line e-learning cbt (computer based)study at homecourseware Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...
eMarketing 1.1 on-line e-learning cbt (computer based)study at homecourseware ...sign E-mail techniques and strategies E-Mail problems and challenges Writing styles for e-mail Use of HTML and text in e-mail Ethics in e-mail marketing Mailing list criteria for e-mail marketing Integration of online and conventional marketing eMarketing definitions and terms Permission marketing models Legal implications of e-mail marketing E-Commerce promotion tactics E-Commerce strengths  more...
Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware ...d a special section on e-mail communication addresses the challenges of using this new medium. The course is written in a lively, down-to-earth style that`s focused explicitly on the most common issues and questions that business professionals face in the workplace. Examples, exercises, and quizzes all help students master their new knowledge, and getting instructor help is only an e-mail  more...
Creating Popular Web Content (Master Class) on-line e-learning cbt (computer based) ...eive course materials from me, with guidelines, tips, and challenges, and you will read a chapter in our book, Hot Text: Web Writing that Works. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges, you send those to me by email. You will usually get my comments back within  more...
The Entrepreneurship Certificate in Marketing Mastery Program on-line e-learning cbt (computer based) A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact  more...
Pharmacy Technician National Certification Exam Preparation Course on-line e-learning cbt (computer based)study at homecourseware ...ication Review Course will thoroughly prepare you for the challenges of the National Certification Exam. The Certification Exam tests over many different areas of Pharmacy, so if you have never worked in a hospital, or have only worked in retail, we will prepare you to answer questions about other practice settings. The program offers great flexibility you may log in to your course from any  more...
Negotiate to Win on-line e-learning cbt (computer based) A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...
Mastering Purchasing Fundamentals on-line e-learning cbt (computer based) ...challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more than just an introduction to purchasing - you will  more...
Leadership Assessment Profile on-line e-learning cbt (computer based) ...Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class.  more...
How To Master Time Management on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ts will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the journal, tasks, notes, reminders, the Calendar, and the Rules Wizard to plan their time. However, tips on how to use other time management tools, such as  more...
Five Quick Steps to Telecommuting on-line e-learning cbt (computer based)study at homecourseware A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...
Expert Purchasing Management on-line e-learning cbt (computer based) ... environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Expert Purchasing Management Are you a purchasing manager who worries about balancing the many  more...
Crystal Reports 8 on-line e-learning cbt (computer based) ...orts 8 and all of its functionality. One of the greatest challenges in working with data and databases is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create and customize reports that will be useful and informative using Crystal Reports 8. The  more...
Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition on-line e-learning cbt (computer based)study at homecourseware ... practice in transcription to effectively meet all of the challenges in the medical transcription environment. Our advanced medical transcription training is challenging and comprehensive, and prepares the student for employment either from home or in a multi-specialty clinic, hospital, or transcription service centre. This course uses a revolutionary and innovative new teaching process known  more...
Build Your Own BIZ(tm) Comprehensive Certificate ...ionable templates, and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business environment. Action alerts  more...
Creating an Effective Sales Team on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...ment of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...
From 123-CBT Computer Based Training
Sales Manufacturing TM Sales Production on-line e-learning cbt (computer based) The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your business from a holistic perspective and to build  more...
Management Development for Technical Professionals on-line e-learning cbt (computer based) If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will  more...
Mentoring Effectively on-line e-learning cbt (computer based) Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...
Mentoring On-line on-line e-learning cbt (computer based) Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot??g??s, developing trust, using  more...
Industry Overview Information Technology on-line e-learning cbt (computer based) Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...
Industry Overview Federal Government on-line e-learning cbt (computer based) The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...
The Automotive Industry Overview Version 2 on-line e-learning cbt (computer based) Trends in the automotive industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) ... the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies are applying advanced technologies and improved processes to meet growing  more...
The Health Care Industry Overview Version 2 on-line e-learning cbt (computer based) There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need  more...
The Banking Industry Overview Version 2 on-line e-learning cbt (computer based) ...pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk. This course provides an overview of the banking industry. First, this course  more...
The Manufacturing Industry Overview Version 2 on-line e-learning cbt (computer based) "Business has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...
The Retail Industry Overview Version 2 on-line e-learning cbt (computer based) Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...
The Telecommunications Industry Overview Version 2 on-line e-learning cbt (computer based) Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...
The Insurance Industry Overview Version 2 on-line e-learning cbt (computer based) The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...
About 360-Degree Performance Feedback on-line e-learning cbt (computer based) Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...
Facilitative Fundamentals Tools and Techniques on-line e-learning cbt (computer based) You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to  more...
Facilitating Difficult Situations on-line e-learning cbt (computer based) ...om taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating  more...
Understanding Technical Professionals on-line e-learning cbt (computer based) As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...
Developing Career Plans for Your Technical Professionals on-line e-learning cbt (computer based) ...ood for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will  more...
The Inbound Call Center on-line e-learning cbt (computer based) ...enter managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success.  more...
Managing Challenges in Customer Service on-line e-learning cbt (computer based) ... impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods of  more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) ...l events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid  more...
ITIL Financial and Security Management on-line e-learning cbt (computer based) ...challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The  more...
ITIL V3 - Service Strategy Fundamentals on-line e-learning cbt (computer based) ...challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform better through service  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) ...he telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller  more...
Diagnosing and Planning on-line e-learning cbt (computer based) Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...
A Workable Solution for Internal Clients on-line e-learning cbt (computer based) ...challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to  more...
What to Do When the Going Gets Tough on-line e-learning cbt (computer based) "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...
Understanding Writing Mechanics on-line e-learning cbt (computer based) ...challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This course gives  more...
The Writing Process on-line e-learning cbt (computer based) ...asks from beginning to end. It also covers the particular challenges of writing in groups.There is no single correct way to write, and experienced writers usually develop their own individual processes. But if your current approach is haphazard and frustrating, using the process explained in this course may make the act of writing less formidable and more enjoyable. It may also help you to  more...
Creating a Positive Attitude on-line e-learning cbt (computer based) Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It  more...
Making Decisions Dynamically on-line e-learning cbt (computer based) ...the fundamental tool you use in facing the opportunities, challenges, and uncertainties of life. It's not a case, however, of "make a decision, any decision." The increased complexity and competition of the 21st century marketplace calls for dynamic decision making--the kind of decision making that significantly boosts productivity. The objective of this course is to turn you and others in your  more...
Leading High-performance Virtual Teams on-line e-learning cbt (computer based) ...made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers a framework for successfully leading virtual teams. It addresses some of the primary concerns managers, team leaders, and team members have about  more...
Six Sigma DMAIC Defining the Problem on-line e-learning cbt (computer based) ...ic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll learn how to create, and then apply, this useful tool to your unique situation. Finally, in  more...
Lean Concepts on-line e-learning cbt (computer based) ...turns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and improve operational flexibility. Practical  more...
Changing Corporate Culture on-line e-learning cbt (computer based) ...how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and suggests ways to leverage diversity and build inclusion. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is  more...
Succession Planning Management on-line e-learning cbt (computer based) So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...
Managing Cross-Functions on-line e-learning cbt (computer based) ...challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on  more...
Managing for High Performance on-line e-learning cbt (computer based) ...challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition,  more...
Performance Support on-line e-learning cbt (computer based) Performance support is the new training buzzword. In a world that demands instant information and fast response, training can no longer suffice as the only solution to performance gaps. Learn how to provide performance consulting using a variety of interventions to address performance challenges. Find out how to create a performance-consulting department to replace your training department and how  more...
Challenges of the 21st Century on-line e-learning cbt (computer based) ...n the next. The 21st century brings its own unique set of challenges that leadership must accommodate. In this course, you'll learn how evolving work environments affect leadership. You'll explore the implications of 21st century trends like virtual employees and portable assets, and learn how you can meet the leadership challenges they present. Additionally, you'll learn about the values of  more...
Making Cross-generational Teams Work on-line e-learning cbt (computer based) Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...
The Model Leader on-line e-learning cbt (computer based) "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...
Behavior Putting Your Best Foot Forward on-line e-learning cbt (computer based) ...u like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for  more...
Advancing Your Administrative Career on-line e-learning cbt (computer based) Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain  more...
Organizational Learning - Transferring Knowledge Within an Organization on-line e-learning cbt (computer based) In ?Organizational Learning: Transferring Knowledge Within an Organization,? you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance.  more...
E-Learning Essentials Pt 1 - E-Learning and Successful Strategy on-line e-learning cbt (computer based) ... offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an  more...
E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution on-line e-learning cbt (computer based) ...eployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with  more...
Managing the Expert - Developing a Successful Environment on-line e-learning cbt (computer based) Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity.  more...
Supply Chain Management Using Models on-line e-learning cbt (computer based)cd rom ...: Matching Demand with Capability to Supply Identify challenges when developing a successful forecasting system. Identify aspects to be considered when overcoming challenges in forecasting. Identify key activities performed to balance supply and demand. Identify key activities performed to match capacity with consumer demand. Identify benefits of Customer Order Management (COM).  more...
Directory Technologies Part 1 Directory Server Model on-line e-learning cbt (computer based)cd rom ...ify the functions of a Directory. o Match administrative challenges with the goals of their solutions. o Match the business challenges with the solutions provided by a Directory. o Match the X.500 models with their functions. o Match the components of the X.500 Directory with their functions. o Match the components of the FSD model with the situations in which they are used. o Match the  more...
BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 on-line e-learning cbt (computer based)cd rom ...o the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for BizTalk and the various installation options. Learn To • Match the challenges  more...
BizTalk Server 2000 Curriculum on-line e-learning cbt (computer based)cd rom ...o the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business documents using BizTalk Document Tracking. This curriculum  more...
SAP R 3 Supply Chain Management on-line e-learning cbt (computer based)cd rom ...ries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain Management'. The course is  more...
E-Learning Essentials Part 1 E-Learning and Successful Strategy on-line e-learning cbt (computer based)cd rom ... offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an  more...
E-Learning Essentials Part 3 Deploying Measuring Your Solution on-line e-learning cbt (computer based)cd rom ...eployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with  more...
Professional Selling Over the Phone Closing a Sale on-line e-learning cbt (computer based)cd rom ...inly commit to a purchase. Unit 2: Addressing Telesales Challenges (0.5 - 1 hour) Sequence the steps for resolving telesales objections. Resolve a customer's objections. Sequence the steps for addressing telesales rejections. Address a customer's rejection. Simulation Overview:  more...
XML Building XML-Based Web Applications Part 1 on-line e-learning cbt (computer based)cd rom ...ontext of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response to the challenges of data structuring and information processing. The core W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the  more...
XML Building XML-Based Web Applications Part 1 on-line e-learning cbt (computer based)cd rom ...ontext of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response to the challenges of data structuring and information processing. The core W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the  more...
Time Management Overcoming Challenges on-line e-learning cbt (computer based)cd rom ...Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and  more...
WebSphere Studio 5 0 Curriculum on-line e-learning cbt (computer based)cd rom ...ted computing and Web Services, their advantages, and the challenges to which WebSphere Studio Application Developer offers solutions. It looks at SOAP syntax and how SOAP messages are used in Web Services applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web  more...
WebSphere Studio 5 0 Curriculum on-line e-learning cbt (computer based)cd rom ...ted computing and Web Services, their advantages, and the challenges to which WebSphere Studio Application Developer offers solutions. It looks at SOAP syntax and how SOAP messages are used in Web Services applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web  more...
WebSphere Studio 5 0 Introduction on-line e-learning cbt (computer based)cd rom ...ted computing and Web Services, their advantages, and the challenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various  more...
WebSphere Studio 5 0 Introduction on-line e-learning cbt (computer based)cd rom ...ted computing and Web Services, their advantages, and the challenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various  more...
Effective Presentations Essentials of Persuasion on-line e-learning cbt (computer based)cd rom ...tations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2: Preparing to Persuade (0.5 - 1 hour) Complete audience analysis. Apply two goals of persuasion. Identify the five categories in Maslow's hierarchy of needs. Use  more...
Listening Skills Listening Challenges on-line e-learning cbt (computer based)cd rom This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...
Call Center Inbound Customer Service on-line e-learning cbt (computer based)cd rom ... Center: Inbound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company.  more...
Six Sigma Managing Six Sigma Projects on-line e-learning cbt (computer based)cd rom ...is (FMEA). Identify leadership challenges in Six Sigma. Identify guidelines for selecting projects that are in line with your business priorities. Audience This course is suitable for HR Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...
Value Chain Management Managing the Transition to a Value Chain on-line e-learning cbt (computer based)cd rom ...challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal value chain. It looks at various models for change that  more...
Change Management Managing Change on-line e-learning cbt (computer based)cd rom ...lop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change. Develop the traits of a change leader.  more...
Facilitation Facilitating Challenging Situations on-line e-learning cbt (computer based)cd rom In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To  more...
Managing Performance Overcoming Performance Appraisal Challenges on-line e-learning cbt (computer based)cd rom ...In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so  more...
Managing the Expert Developing a Successful Environment on-line e-learning cbt (computer based)cd rom ...plains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide feedback during a performance evaluation.  more...
Organizational Crisis Mgmt Managing a Crisis on-line e-learning cbt (computer based)cd rom ...nagement during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product  more...
Project Leadership Leading the Project Team on-line e-learning cbt (computer based)cd rom ...ject management. Overcome the challenges of leading project teams. Identify ways to motivate team members according to their personalities. Audience The target audience for this series is project managers who are responsible for managing and leading their project team. Deployment Options e-Learning Accreditation NASBA  more...
Team Participation Decision Making in Teams on-line e-learning cbt (computer based)cd rom ...ts explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently.  more...
Virtual Teams The Fundamentals on-line e-learning cbt (computer based)cd rom ...ndamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To  more...
Virtual Teams Communicating Effectively on-line e-learning cbt (computer based)cd rom ... Apply techniques to overcome a virtual team's cultural challenges. Select technologies that best address a virtual team's needs. Audience Individuals who want to learn how to use communication to their benefit as a virtual team member. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language  more...
Virtual Teams Participating in Virtual Meetings on-line e-learning cbt (computer based)cd rom ... Apply techniques to overcome challenges virtual team members encounter when making decisions. Audience Individuals who want to learn how to use various tools to successfully participate in virtual meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...
Virtual Team Mgmt Developing Virtual Teams on-line e-learning cbt (computer based)cd rom ...al Teams (0.5 - 1 hour) Identify challenges that virtual teams might experience. Identify the three barriers to building effective virtual teams. Identify the problems that can develop if trust is lacking in virtual team efforts. Identify three ways to develop a cohesive virtual team.  more...
Cross-Functional Teams Cross-Functional Team Development on-line e-learning cbt (computer based)cd rom ...mation about encountering and overcoming task achievement challenges, as well as evaluating and recognizing team successes. Learn To Apply the guidelines for effective team communication. Conduct and facilitate a cross-functional team meeting. Complete a Gantt chart. Use the steps  more...
Organizational Learning Transferring Knowledge within an Org on-line e-learning cbt (computer based)cd rom ...tion, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used to transfer knowledge.  more...
Managing Performance Series on-line e-learning cbt (computer based)cd rom The Managing Performance Series includes the following courses: Managing Performance: Establishing a Performance Plan Managing Performance: The Performance Appraisal Process Managing Performance: Overcoming Performance Appraisal Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Listening Skills Series on-line e-learning cbt (computer based)cd rom The Listening Skills Series includes the following courses: Listening Skills: The Fundamentals of Listening Listening Skills: Listening Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Time Management Series on-line e-learning cbt (computer based)cd rom The Time Management Series includes the following courses: Time Management: Developing a Plan Time Management: Planning Your Day Time Management: Overcoming Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Microsoft NET Tech Overview Part 1 NET Platform Framework on-line e-learning cbt (computer based)cd rom ...sual Basic.NET, ADO.NET and C#. Learn To: o Identify challenges of integrating applications and devices. o Identify features of .NET that support the next generation of distributed computing. o Identify characteristics of Extensible Markup Language (XML) Web Services. o Identify key elements of the .NET framework. o Identify key features of the Common Language Runtime (CLR). o  more...
Microsoft NET Tech Overview Part 1 NET Platform Framework on-line e-learning cbt (computer based)cd rom ...sual Basic.NET, ADO.NET and C#. Learn To: o Identify challenges of integrating applications and devices. o Identify features of .NET that support the next generation of distributed computing. o Identify characteristics of Extensible Markup Language (XML) Web Services. o Identify key elements of the .NET framework. o Identify key features of the Common Language Runtime (CLR). o  more...
E-Business Part 4 Securing Your Infrastructure on-line e-learning cbt (computer based)cd rom ...nformation security. a Identify the main Internet challenges to e-Business. a Identify human factors that affect e-Business security. a Identify the features of authorization in e-Business. a Identify e-Business authentication methods. a Identify password policies. a Identify the functions of data encryption in e-Business. a Identify basic  more...
Succession Planning Elements Approaches on-line e-learning cbt (computer based)cd rom ...nting a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective Succession Planning programs and the phases in their implementation. Guidelines on selling your plan within your organization are also covered. Learn To Distinguish between succession planning and replacement planning.  more...
Supply Chain Management Building a Sustained Competitive Advantage on-line e-learning cbt (computer based)cd rom ...quirements for a smooth transition to level 4. Identify challenges when implementing a transition to level 4. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with  more...
From Compliance LLC
($297) - Basel ii certification and training program - Become a Certified Basel ii Professional CBiiPro on-line e-learning cbt (computer based)study at homeself directed Certified Basel ii Professional (CBiiPro) - Basel ii certification and training program The Cost: US$ 297 What is included in this price: A. The official presentations we use in our instructor-led classes (430 slides) You can find the course synopsis at www. basel-ii-association. com/ Certified_Basel_ii_Professional. htm B. Up to 3 Online Exams If you fail, you must study  more...
From Leadership Management Institute
LMI Webinar Series Today more than ever we need to perform smarter, faster and more focused. Discover how to tap into 10% more of your potential and create 400% return on effort. This special webinar will explore the techniques that LMI has used for over 40 years that you can put into practice to get immediate results. Learn the LMI value Uncover your productivity challenges Identify ways to become more  more...
From Pitman Training Centre Notting Hill
Management Studies BTEC Certificate Level 5 ...he course's exercises are tailorable to fit the real-life challenges you face at work, making this a highly practical learning experience. And enrolment automatically includes membership of the Institute Of Leadership & Management (ILM) and on graduation you automatically qualify for membership of the Chartered Management Institute. There is so much to tell you about this powerful,  more...
From Serebra Learning Corporation
Large Network Case Studies on-line e-learning cbt (computer based) In this module, we explore network availability, performance, and Internet connectivity. As you work through this module, you will come to appreciate that all network design issues are highly interrelated. Likewise, real-world design projects often include multiple broad goals, often creating large and complex trade-offs.  more...
Federal Government Industry Overview Version 1 on-line e-learning cbt (computer based) ...However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory and business factors driving change, the challenges facing the implementation of e-government, and strategic management and  more...
The Automotive Industry Overview Version 2 on-line e-learning cbt (computer based) Trends in the automotive industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) ... the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies are applying advanced technologies and improved processes to meet growing  more...
The Pharmaceutical Industry Overview Version 2 on-line e-learning cbt (computer based) Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated  more...
The Food and Beverage Industry Overview Version 2 on-line e-learning cbt (computer based) The discovery of a new dish does more for human happiness than the discovery of a new star, says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them  more...
The Health Care Industry Overview Version 2 on-line e-learning cbt (computer based) There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need  more...
The Banking Industry Overview Version 2 on-line e-learning cbt (computer based) ...pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk.This course provides an overview of the banking industry. First, this course  more...
The Manufacturing Industry Overview Version 2 on-line e-learning cbt (computer based) Business has only two functions - marketing and innovation. Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...
The Retail Industry Overview Version 2 on-line e-learning cbt (computer based) Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...
The Telecommunications Industry Overview Version 2 on-line e-learning cbt (computer based) Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...
The Insurance Industry Overview Version 2 on-line e-learning cbt (computer based) The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...
Telecommunications Industry Overview Version 1 on-line e-learning cbt (computer based) Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of  more...
ITIL Financial and Security Management on-line e-learning cbt (computer based) ...challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to keep their systems secure. The  more...
Technical Support Essentials on-line e-learning cbt (computer based) These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...
The Inbound Call Center on-line e-learning cbt (computer based) ...enter managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success.  more...
Managing Challenges in Customer Service on-line e-learning cbt (computer based) ... impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods of  more...
Cross-selling in a Customer Service Call on-line e-learning cbt (computer based) ...l events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid  more...
Information Technology IT Industry Overview Version 1 on-line e-learning cbt (computer based) Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...
Diagnosing and Planning on-line e-learning cbt (computer based) ...ation is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business is one of the biggest challenges you face. Take the time to plan what you deliver to clients. Time spent planning implementation--the resources and budget that you'll  more...
A Workable Solution for Internal Clients on-line e-learning cbt (computer based) ...challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to  more...
The Technical Professional as Internal Consultant on-line e-learning cbt (computer based) Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...
Ethics and Professional Knowledge PMBOK aligned on-line e-learning cbt (computer based) What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to  more...
Stakeholder Interests and Cultural Diversity PMBOK aligned on-line e-learning cbt (computer based) As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project  more...
Working with Difficult People Respond to Challenges on-line e-learning cbt (computer based) ...Challenges, is the thirteenth of fourteen courses in this curriculum. After the completion of this course you will be able to demonstrate several techniques to effectively handle minor and periodic personality differences. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers to success..  more...
Solving Problems Logically Solve Problems Together on-line e-learning cbt (computer based) This course helps learners to recognize and identify the groups and individual roles in the problem solving process. Professionals who want to resolve workplace challenges more effectively.  more...
Solving Problems Logically The Problem Solving Process on-line e-learning cbt (computer based) This course outlines the fundamental steps for effective problem solving and identifies attitudinal characteristics that facilitate success. Professionals who want to resolve workplace challenges more effectively.  more...
Defining the Issue Determine the Real Problem on-line e-learning cbt (computer based) This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Use Investigative Tools on-line e-learning cbt (computer based) This course introduces process-oriented methods that assist in the analysis of various elements associated with a stated problem. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Gather Evidence on-line e-learning cbt (computer based) This course describes several data gathering techniques that can be used to improve problem analysis procedures and the resulting decisions. Professionals who want to resolve workplace challenges more effectively.  more...
Investigating the Problem Interpret Data on-line e-learning cbt (computer based) This course explains how to use visual tools to interpret data. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Solve Problems Methodically on-line e-learning cbt (computer based) This course introduces Force Field Analysis and Solutions Fishbone Diagram problem solving techniques. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Group-Based Solutions on-line e-learning cbt (computer based) This course introduces Modified-Delphi, swapping, and visualization problem solving techniques. Professionals who want to resolve workplace challenges more effectively.  more...
Selecting the Solution Cost-Benefit Solutions on-line e-learning cbt (computer based) This course helps learners to recognize and apply cost-benefit analysis procedures. Professionals who want to resolve workplace challenges more effectively.  more...
Accepting the Decision Sell Your Solution on-line e-learning cbt (computer based) This course provides a series of helpful tips to persuade decision-makers to approve the proposed solution. Professionals who want to resolve workplace challenges more effectively.  more...
Accepting the Decision Implement Decisions on-line e-learning cbt (computer based) This course helps learners to identify progress points and areas for future improvement at the conclusion of the problem resolution process. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions Working Together on-line e-learning cbt (computer based) This course introduces several strategies to recognize and overcome challenges that can hamper a general group consensus. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions The Nature of Groups on-line e-learning cbt (computer based) This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.  more...
Making Group Decisions Ensure Group Success on-line e-learning cbt (computer based) This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively.  more...
Making Telephone Calls Count on-line e-learning cbt (computer based) ...he telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller  more...
Developing a Positive Attitude on-line e-learning cbt (computer based) Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It  more...
Effective Mentoring on-line e-learning cbt (computer based) Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...
Managing the Expert Developing a Successful Environment on-line e-learning cbt (computer based) Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. The target audience for this series is managers,  more...
Understanding Technical Professionals on-line e-learning cbt (computer based) As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...
Developing Career Plans for Your Technical Professionals on-line e-learning cbt (computer based) ...ood for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will  more...
Transitioning From Technical Professional to Management on-line e-learning cbt (computer based) For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and managerial competencies must all be mastered and continuously honed. The Transitioning from Technical Professional to Management Simulation will provide participants with the opportunity to  more...
e-Mentoring on-line e-learning cbt (computer based) ...s tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and proteges, developing trust, using technology effectively, setting expectations, providing feedback, and addressing  more...
Leadership in Management Simulation on-line e-learning cbt (computer based) ...nager of the department. But with the new title comes new challenges--some from sources you may never have expected. But challenges like these are all part of moving into management and assuming the mantle of leadership. This simulation is based on the SkillSoft series "Moving into a Management Role" and contains links to the following courses: MGMT0002, MGMT0003, and MGMT0004. Anyone who is  more...
Leading Generations X and Next on-line e-learning cbt (computer based) This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development  more...
Making Cross-generational Teams Work on-line e-learning cbt (computer based) Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...
Cross-generational Workers in the 21st Century on-line e-learning cbt (computer based) This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the  more...
Succession Planning Overview on-line e-learning cbt (computer based) Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that  more...
Succession Planning Management on-line e-learning cbt (computer based) ...ts goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession planning is an ongoing process, you will also learn how to evaluate your succession program to ensure that it meets your organization's present and future needs. Managers, executives, succession planners (consultants), and HR  more...
About 360-Degree Performance Feedback on-line e-learning cbt (computer based) Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...
Managing Cross-Functions on-line e-learning cbt (computer based) ...challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on  more...
Managing For High Performance on-line e-learning cbt (computer based) ...challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition,  more...
E-Learning Essentials Pt 1 E-Learning and Successful Strategy on-line e-learning cbt (computer based) ... offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an  more...
E-Learning Essentials Pt 3 Deploying and Measuring Your Solution on-line e-learning cbt (computer based) ...eployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with  more...
Behavior Putting Your Best Foot Forward on-line e-learning cbt (computer based) ...u like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for  more...
Partnering with Your Boss on-line e-learning cbt (computer based) You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...
Advanced Administrative Support Simulation on-line e-learning cbt (computer based) ...d avoiding the influence of negative people are among the challenges you'll face. If you take Maxine's advice and successfully improve your skills, you'll then try to establish a partnership with her. This will involve effectively pitching your partnership proposal. If she agrees to the proposal, you'll then have to implement the partnership plan. Also, as Maxine's partner, you'll need to  more...
Advancing Your Administrative Career on-line e-learning cbt (computer based) Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain  more...
Effective Administrative Support Professional Simulation on-line e-learning cbt (computer based) ...u'll experience the full spectrum of responsibilities and challenges that face administrative professionals. Whether greeting visiting clients, drafting memos or dealing with office politics, you'll want to stay sharp, keeping the ultimate goal in mind--administrative excellence. This simulation provides links to the following SkillSoft courses: ADM0101, ADM0102 and ADM0103. Administrative  more...
International Finance on-line e-learning cbt (computer based) Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...
Globalization and Your Company on-line e-learning cbt (computer based) This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations. Executives, managers, supervisors, team leaders, and other business professionals  more...
Managing from a Global Viewpoint on-line e-learning cbt (computer based) The process of managing on a global scale requires a step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team.  more...
IT Challenges Present and Future on-line e-learning cbt (computer based) With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...
The Six Sigma Project Charter and Plan on-line e-learning cbt (computer based) What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six Sigma is a registered  more...
Lean Concepts on-line e-learning cbt (computer based) ...turns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and improve operational flexibility. Practical  more...
Six Sigma Introduction on-line e-learning cbt (computer based) ...ization. You will then examine how you can meet Six Sigma challenges and the skills you will need to grow in a Six Sigma organization. As a result of taking this course, you will have an internal understanding of Six Sigma. You will then be able to recognize processes that need improving. You will be able to meet the Six Sigma challenge and assist in building a Six S This course is designed for  more...
Six Sigma DMAIC Defining the Problem on-line e-learning cbt (computer based) ...ic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll learn how to create, and then apply, this useful tool to your unique situation. Finally, in  more...
Leadership on-line e-learning cbt (computer based) ...ores the concepts of organizational design and leadership challenges. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager of Quality/Organizational Excellence certification exam. Corporate directors of quality, quality managers, and executives  more...
Scoping Your Internet Project Research Accurate Data on-line e-learning cbt (computer based) This course helps learners to recognize the challenges associated with online research, and how to effectively research accurate, ethical, and useful data through searches and surveys on the Internet. Professionals who want to create and promote an online marketing strategy  more...
Doing Business with the Government on-line e-learning cbt (computer based) This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for  more...
HIPAA Implementing Privacy Rules on-line e-learning cbt (computer based) ...ivacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that don't change internal procedures to comply with HIPAA regulations risk significant fines. This course offers a practical guide to implementing and complying with the HIPAA privacy rules. The course helps healthcare  more...
Introducing User-Centered Design on-line e-learning cbt (computer based) To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations This path is targeted primarily at software architects and project managers working on high level design. This path will also target programmers and developers looking to improve their skills in user centered software design.  more...
OS 390 MQ Series on-line e-learning cbt (computer based) This course teaches the fundamentals of using IBM MQSeries messaging technology with specific emphasis towards its use on the OS/390 platform. It begins by describing challenge fundamental to applications running across networks consisting of diverse platforms, then proposes MQSeries as the key middleware solution. The benefits of messaging and queuing are explored. Additional problematic  more...
Web Security on-line e-learning cbt (computer based) This WestNet e-Learning module covers Security Considerations, Security Management, and Firewall Considerations. With the increasing number of transactions occurring on the World Wide Web (Web), a logical, thorough security policy is crit-ical to maintaining consistent operations and ensuring quality content. Deciding what type of software services will be allowed on your site and what kind of  more...
Troubleshooting Wireless LAN Installations on-line e-learning cbt (computer based) In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.  more...
4G Implementations on-line e-learning cbt (computer based) To outline 4G wireless networks and applications Technical professionals; IT and business managers who need to learn about emerging broadband wireless technologies; students studying or researching broadband wireless communications and technologies  more...
e-Business Part 4 Securing Your Infrastructure on-line e-learning cbt (computer based) The fourth course in the e-Business curriculum examines the security risks and requirements of an e-Business environment e.g. viruses and hoaxes etc. It covers the inherent lack of Internet security and goes on to cover creating security strategies and policies. It also covers security schemas and tools. It also explains the role of cryptology and cryptographic tools. It introduces client and  more...
Large Network Implementation Case Studies on-line e-learning cbt (computer based) In this WestNet e-Learning module, we consider general implementation goals, such as Internet connectivity, network performance, convergence, and remote access.  more...
VoIP Network Engineering Management and Support on-line e-learning cbt (computer based) This module explores telecommunications and converged network design and engineering principles. We review the Erlang and Poisson traffic estimation formulas. We learn the steps necessary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall  more...
Building and Securing VoIP Networks on-line e-learning cbt (computer based) To identify how to implement numbering plans and scalable dial plans for VoIP networks, calculate existing bandwidth and additional bandwidth requirements for voice and data traffic, and recognize the implications of implementing security measures in IP networks that transport voice IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates  more...
Cisco ISCW 1 0 Network Connectivity on-line e-learning cbt (computer based) To recognize Cisco architectural framework models and network requirements, and how remote connections are established Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes  more...
Networking Overview for Oracle9i Administrators on-line e-learning cbt (computer based) To provide an overview of the networking solutions and the components of the network architecture in an Oracle9i database Oracle database administrators and database operators  more...
Royce Hotel Case Study 1: Understanding the Business on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...
Internetworking Technologies - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover Wide Area Network technologies, switching technologies, and source-route bridging technology.  more...
Grammar Skills: Punctuation, Mechanics and Word Usage on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd In Grammar Skills: Punctuation, Mechanics, and Word Usage, participants learn proper word choice and usage, review rules for punctuation and mechanics, and receive guidance on spotting confusing homonyms and overcoming common spelling challenges and errors.  more...
Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 1 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the first course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...
Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...
Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 3 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the final course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...
Project Leadership Leading the Project Team on-line e-learning cbt (computer based) Project Leadership: Leading the Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target  more...
Organizational Learning Transferring Knowledge within an Organization on-line e-learning cbt (computer based) In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who  more...
Organizational Crisis Management - Managing a Crisis on-line e-learning cbt (computer based) ...nagement during and after a crisis. It starts by covering challenges presented by crises the importance of crisis recognition and immediate management strategies on sudden crisis outbreak. It then moves on to management of information decision-making and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types for example product recalls  more...
Listening Skills: Listening Challenges on-line e-learning cbt (computer based) This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the  more...
Project Management: The Fundamentals on-line e-learning cbt (computer based) This program covers the terms and concepts that serve as the foundation of project management training. Students learn how projects are initiated, how project and product management differ, and the five project management process groups. In addition, students will gain an understanding of the environmental and socioeconomic issues that affect projects and how they are managed. This program also  more...
Value Chain Management: Managing the Transition to a Value Chain on-line e-learning cbt (computer based) ...challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal value chain. It looks at various models for change that  more...
Internetworking Technologies - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second course in a four-part series on Internetworking Technologies 2.0. This series will help students to understand terms, concepts, technologies, and devices commonly used in networking. This course will cover Wide Area Network technologies, switching technologies, and source-route bridging technology.  more...
Microsoft BizTalk Server 2000: Part 1 - Introduction to BizTalk Server 2000 on-line e-learning cbt (computer based) This is the first course in a five part series that introduces the learner to the context of BizTalk operations identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for BizTalk and the  more...
Microsoft Visual Studio.NET Technology Overview: Part 1 - .NET Framework and Visual Studio.NET on-line e-learning cbt (computer based) ...er to the .NET Framework placing it in the context of the challenges of application integration and the solution it offers in terms on distributed computing. Central elements of the .NET Framework are introduced - The Common Language Runtime Class Libraries the IDE and benefits of the Framework. The course also provides a high-level introduction to Visual Studio.NET and discusses its most  more...
Building XML-Based Web Applications Part 1: XML Introduction and Technologies on-line e-learning cbt (computer based) ...ontext of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response to the challenges of data structuring and information processing. The core W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the  more...
Time Management: Overcoming Challenges on-line e-learning cbt (computer based) ...Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions keeping meetings productive and organizing paperwork identifying and overcoming  more...
Call Center: Inbound Customer Service on-line e-learning cbt (computer based) In Call Center: Inbound Customer Service you will identify what challenges come from the situation the caller and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs.  more...
Succession Planning: Elements and Approaches on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This course Succession Planning: Elements and Approaches places Succession Planning in the context of Human Resources practice in general and presents various definitions of Succession Planning. Its principal goal is to present the learner with the solid case for implementing a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective  more...
Change Management: Managing Change on-line e-learning cbt (computer based) Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization.  more...
Essentials of Management: Expert Negotiating on-line e-learning cbt (computer based) In Essentials of Management: Expert Negotiating you will learn what tactics are needed to negotiate effectively. This program challenges you to resolve several customer and employee concerns. You must demonstrate strong negotiation skills in order to be promoted to the head of a new division within your organization.  more...
Managing Performance: Overcoming Performance Appraisal Challenges on-line e-learning cbt (computer based) In Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can  more...
Team Participation: Decision Making in Teams on-line e-learning cbt (computer based) In Team Participation: Decision Making in Teams participants explore the process of reaching consensus examine the challenges of doing so and develop the ability to make positive contributions to team decisions.  more...
Virtual Teams: The Fundamentals on-line e-learning cbt (computer based) In Virtual Teams: The Fundamentals participants will learn the opportunities and challenges associated with participating in a virtual team. In addition participants will learn the advantages and disadvantages of working in an alternative office the technologies used to communicate and make decisions in a virtual setting and the obstacles virtual teams must overcome for success.  more...
Cross-Functional Teams: Cross-Functional Team Development on-line e-learning cbt (computer based) Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication achievement and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges as well as  more...
Web Services Development using WebSphere Studio 5 Part 1: WebSphere Studio Introduction on-line e-learning cbt (computer based) ...buted computing and Web Services their advantages and the challenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer its place in the Studio family and its development environment. The various  more...
Supply Chain Management on-line e-learning cbt (computer based) ...stries an overview of the content goals possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge the spectrum of possibilities within the 'Supply Chain Management'. The course is  more...
From Corexcel
DiSC Classic 2.0 Profile on-line e-learning cbt (computer based) The DiSC Classic Online Profile is our most popular assessment profile. The resulting report offers personalized feedback that helps the participant understand the strengths and challenges of their behavioral style. It analyzes the motivations, interpersonal approaches and communication methods of individuals with a certain style. It is used to improve performance, deal more effectively with  more...
From Business Performance Pty Ltd
Management and Business Coaching telephone, voip ...l business owners and managers today face many and varied challenges. What with the "war for talent", changing expectations from Generation X and Generation Y, the increasing complexity of the business environment and never enough time to plan strategically, to name just a few, you may be feeling overwhelmed. If you are a business owner, you may be facing these challenges on your own. If you  more...
From SilkWeb Consulting & Development LLC
Call Center Manager Training Call center managers have a unique set of challenges. Our call center certification program provides your managers with the needed tools to handle their position with confidence. This program is geared toward employees with less than 2-years experience as a manager in a call center environment. This program covers the topics that call centers are concerned with the most.  more...
From Software Training Academy, Inc
Securing Java Web Services instructor led trainingon-line e-learning cbt (computer based) ...h as .NET. LEARNING OBJECTIVES Understand the unique challenges in securing interoperable XML-based services. Apply W3C standards to digitally sign and encrypt XML fragments and documents. Understand the importance of the WS-Security specifications to interoperably secure messaging. Use emerging Java APIs to configure or implement signature, encryption, and various WS-Security  more...
Java Development for Secure Systems Rev 6 0 instructor led trainingon-line e-learning cbt (computer based) ...challenges and techniques that is "Java security." Secure coding practice for Java incorporates techniques for Java SE and Java EE, and increasingly EE applications are using SE techniques such as policy files and JAAS authentication. This course spends some time on each platform, so that students will be exposed to SE basics such as access controller, permissions, and policies; and also  more...
Java Development for Secure Systems Rev 5 0 instructor led trainingon-line e-learning cbt (computer based) ...challenges and techniques that is "Java security." As there is not one security problem for Java applications and components, but many, so there are many diverse solutions, found in various places in the Java architecture. This course starts with basic concepts of code security -- access controllers, permissions, and policies -- and good secure-coding practices. It introduces key and  more...
From Technology Ed
Quality Control Quality Control Course Description Quality Control (QC) ensures that products and services are designed and produced to meet or exceed customer expectations. "Quality Control" is a course that introduces the basics for understanding, developing, and implementing a quality control program. We review several key definitions, tools used (basic statistics and graphs), and emerging industry  more...
From Rice Consulting Services, Inc
Basic Training in Software Testing e-Learning Version on-line e-learning cbt (computer based)self directed ...are testing. You will learn the terminology, process, and challenges of testing in the real world. As a result of attending this seminar, you should have a good working knowledge of software testing and what it takes to design and conduct an effective test of software, regardless of the technology. Basic Training in Software Testing will help you become more comfortable and confident in  more...
ISTQB Foundation Level Training in Software Testing - e-Learning Version on-line e-learning cbt (computer based)self directed ...rtification, you will learn the terminology, process, and challenges of testing in the real world. As a result of taking this course, you should have a good working knowledge of software testing and what it takes to design and conduct an effective test of software, regardless of the technology. This course will not only help you prepare for certification, but also help you become more  more...
User-Oriented Methods for Software Quality - e-Learning Version on-line e-learning cbt (computer based)self directed ...ering field. You will learn the terminology, process, and challenges of requirements management in the real world. As a result of attending this seminar, you should have a good working knowledge of user requirements and what it takes to gather, design, test and manage a complete set of user requirements for a project. In addition, you will know how to plan a user acceptance test that can be  more...
Gathering Defining and Testing User Requirements - e-Learning Version on-line e-learning cbt (computer based)self directed ...ering field. You will learn the terminology, process, and challenges of requirements management in the real world. As a result of taking this course, you should have a good working knowledge of user requirements and what it takes to gather, design, test and manage a complete set of user requirements for a project. Gathering, Defining and Testing User Requirements will help you become  more...
From Service Strategies
Field Service Professional on-line e-learning cbt (computer based) Customer service is not a one-size-fits-all skill. Engineers who provide field service face specific challenges that require on the spot thinking and a high level of confidence and control, while building and maintaining customer rapport. This blended learning course will teach both experienced and new field service engineers unique customer service skills to ensure success in their high  more...
From Automated Learning Corporation
Lead-Free Soldering: Orientation - On-Line Training on-line e-learning cbt (computer based) Web-training with certification test for engineers, managers and senior operators involved in lead-free electronic assembly. Regulatory/commercial forces driving lead-free ?Health hazards Rules, market segments, geography Alloys, trends, composition, terminology Technical and implementation challenges Reliability vs SnPb Components and handling Defects, process indicators Procedure for  more...
From BrainStorm Group
BPM 101 Introduction to Business Process Management instructor led trainingon-line e-learning cbt (computer based)self directed BPMInstitute.org defines Business Process Management (BPM) as the deliberative, collaborative, and increasingly technology-aided definition, improvement and management of a firma s end-to-end enterprise business processes in order to achieve three outcomes crucial to a performance-based, customer-driven firm. These are: 1) clarity on strategic direction, 2) alignment of the firma s resources,  more...
From Artisan Business Group
Are We Ready for Chinese Tourists - Opportunities for U.S. Travel Industry instructor led trainingon-line e-learning cbt (computer based)workshop / seminar The seminar is intended to educate U.S. tour operators, inn keepers, hospitality managers, airline executives, local government and tourism officials on the promising opportunities in China's outbound tourism. Overview: China's outbound travel is up 14% since 2006, in the first three month of 2007, the country saw 9.76 million outbound tourists. The approval rate of U.S. Visas to Chinese visitors  more...
A Road Map for Exporting to Greater China and Asian Markets instructor led trainingon-line e-learning cbt (computer based)workshop / seminar ...ronment. This seminar will help you better understand the challenges and opportunities presented by Great China and Asian markets. Topics: Opportunities and challenges in China and Asian markets; Selling U.S. products and services; Leading sectors for U.S. export; Logistic and finance; Trade regulations and requirements, Legal considerations; Chinese and Asian business protocol; Key cultural  more...
From JED New Media inc.
Breaking Barriers by Brainstorming on-line e-learning cbt (computer based) Incorporate brainstorming as an effective problem-solving tool to conquer business challenges. Whether you are a small business owner, department head, or team leader, you can benefit from this invaluable asset in today s competitive business environment. Learn how to creatively generate ideas and conduct productive brainstorming sessions.  more...
From Training Interventions
Success With People on-line e-learning cbt (computer based) Success with People (SWP)is a new online training package released by Extended DISC International. Extended DISC is the world's fastest growing assessment, analysis and people profiling system. Already in 40 countries around the wold, and in over 50 languages to meet your diversity needs. The new Success with People training program is an online interactive, self-paced training package with 10  more...
From Teach Me IT
Analyzing Requirements and Planning Solutions on-line e-learning cbt (computer based)study at home ... this course, the student will be able to: Identify the challenges involved in developing enterprise applications Identify the guiding principles of enterprise application development Describe the traditional models of application development List the application development models propagated by the Microsoft Solutions Framework (MSF) methodology Analyze the scope of a project Analyze  more...
From Backup Training Corporation
Cultural Diversity for Supervisors on-line e-learning cbt (computer based)cd rom The course will help better handle the business climate of today that offers new sets of challenges for employers. Corporate downsizing, growth of manufacturing overseas, international competition, and an ever-evolving U.S. economy create new and old pre  more...
Cultural Diversity for Employees on-line e-learning cbt (computer based)cd rom Corporations, competing at a global level, need employees that not only offer the right job skills to meet new challenges, but the right people skills to address growing demographic changes in the American workforce and consumer base.  more...
From Sessions Online School of Design
Advanced Logo Design on-line e-learning cbt (computer based)study at homeself directed ...ld case studies. Exercises will offer a range of creative challenges, allowing you to build your personal style within constraints of realistic project briefs. Throughout, the focus will be on learning how to approach each stage of the logo design process, from concept to execution and client presentation. When that Fortune 500 company calls, you'll be ready. Outline: LESSON 1 Visual  more...
Advanced Typography Course on-line e-learning cbt (computer based)study at homeself directed ... the exciting field of type design, exploring some of the challenges that typographers face. You'll investigate the difference between seeing type and reading it, helping you develop your appreciation for both functional and expressive letterforms. In the exercise, you'll experiment with type fusion, creating your own little Frankenstein's monster! LESSON 2 Type Details and Hierarchy Type  more...
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