Online Challenges eLearning

Talent Management Planning Talent Management: Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with  more...

Building Your Influence as a Leader ...o a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through  more...

Recruiting Talent ...challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential employees, but finding the right people for the  more...

Forming Project Teams for Six Sigma Forming Project Teams for Six Sigma ASQ Six Sigma Black Belt (SSBB) Forming an effective Six Sigma team for driving improvement projects throughout an organization is essential to Six Sigma success. Six Sigma teams are vital to improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have  more...

Managing Six Sigma Team Performance ...positive ones. Black Belts must therefore be aware of the challenges of team dynamics and facilitate methods that resolve any conflicts that arise. Black Belts must also understand fully the many and diverse tools available for making decisions and solving problems in any Six Sigma project. A number of decision-making tools enable teams to generate and select creative improvement ideas, while a  more...

Launching a Successful Team ...uccessful teams is an art, and team leaders can face many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know:  more...

Defensive Driving Truck Safety Defensive Driving: Truck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else  more...

Technology and Implementation Considerations ...uated before proceeding with the implementation. Expected challenges and potential risks must also be identified and mitigated wherever possible. This course covers the technology considerations when implementing Service Management process capabilities, including the generic tool requirements and how to properly evaluate tools for consideration. This course also covers implementation  more...

Interpersonal Communication Listening Essentials ... the communication. This course explores the benefits and challenges of effective listening and demonstrates how active listening techniques enhance the effectiveness of your listening skills. It takes you through the various levels of listening and outlines behaviors and thought patterns that demonstrate active listening techniques. Finally, it highlights the important skill of providing  more...

Cisco CVOICE 8 0 VoIP Call Legs ...teristics of a converged voice and data IP network create challenges for network engineers and administrators in delivering voice traffic. This course describes the challenges of integrating a voice and data network and offers solutions for designing a VoIP network for optimal voice quality, fax, and modem transmission. Successful implementation of a VoIP network depends upon the correct  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Creating a Positive Attitude Creating a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to  more...

Introduction to Event Management Introduction to Event Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam It's essential that you know the status of all components in your IT infrastructure at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are  more...

Incident Management Interactions Incident Management Interactions ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam The ability to resolve a problem efficiently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each  more...

Request Fulfillment Process Interfaces and Challenges ...Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam What would you think if you called your Internet provider to get a new password, and they told you it was going to be a week before they could resolve your request? Or even worse, imagine them not being able to do it at all because of poor planning. Efficient request  more...

Service Strategy Fundamentals ...llabus v4.2 Exam IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these  more...

Environmental Management Systems EMS ...torically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International Organization for Standardization (ISO) is a  more...

Green Business Implementing Sustainability Strategies Green Business: Implementing Sustainability Strategies A plan for implementing a sustainability strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing  more...

Introduction to Green Business Sustainability ...ously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the origins and environmental footprint left by the products they consume. Companies willing to accept the challenge of going green and adopting green business practices stand to reap environmental, social, and economic rewards. Many companies  more...

Facilitative Fundamentals Tools and Techniques Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...

Facilitating Difficult Situations ...om taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating  more...

Managing Technical Professionals ...ng a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course, you'll learn about the challenges of managing  more...

Mentoring Effectively Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to  more...

Mentoring On-line Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,  more...

Cisco CVOICE 8 0 Call Routing Dial Plans ...utes of numbering plans for voice networks, addresses the challenges of designing these plans, and identifies the methods of implementing numbering plans. A dial plan is the central part of any telephony solution and defines how calls are routed and interconnected. A dial plan consists of various components, which can be used in various combinations. This course describes the components of a  more...

Sales Manufacturing TM Sales Production Sales Manufacturing(TM): Sales Production The Sales Manufacturing(TM) model places all the small efforts involved in sales together into a comprehensible system for sales success. The Sales Manufacturing(TM) model represents the framework for building sales processes rooted in the proven best practices of the sales profession. The Sales Manufacturing(TM) machine challenges you to view your  more...

Problem Management Process Interfaces Challenges ...Challenges ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam An efficient Problem Management process is vital in ensuring your organization is ready to handle and resolve problems successfully. And the ability to know what information is important and how to use that information to analyze how well your Problem Management  more...

Leadership and Management Simulation Leadership and Management: Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the  more...

Creating a High-Retention Organizational Culture Simulation ...nal Culture: Simulation One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides the opportunity to practice the  more...

Leadership Leadership ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear  more...

Critical Requirements and Benchmarking for Six Sigma ...izational stakeholders by throwing many opportunities and challenges before them. It is imperative that Six Sigma leaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used in Six Sigma projects to set measurement goals for the critical requirements against  more...

Managing and Deploying Six Sigma ...ew into your plan. This course addresses all of these challenges, as well as how to manage change during and after Six Sigma deployment. It focuses on a systemic, long-lasting deployment, and on delivering promised business results rather than obsessing over implementing projects. This course integrates essential Six Sigma concepts, tools, and methodologies enabling you to deliver excellent  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...prise. These technologies simplify network administration challenges, reducing quality of service (QoS) complexity, deployment time, and cost in enterprise networks. Cisco AutoQoS VoIP incorporates value-added intelligence in Cisco IOS Software and Cisco Catalyst software to provision and manage large-scale QoS deployments. It provides QoS provisioning for individual routers and switches,  more...

Communication Strategies for the Remote Employee ...ise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of  more...

Maximizing Productivity as a Remote Employee Maximizing Productivity as a Remote Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired.  more...

Cisco IINS 1 0 Network Security Principles I ...to ensure that their data remains uncompromised. With the challenges of increased availability requirements and growing regulatory requirements, establishing and maintaining a secure network computing environment is becoming increasingly difficult. This course provides an explanation of the core principles that are part of the secure network environment. It explains how sophisticated attack  more...

Information Security Program Management Introduction Framework ...on security management is, how it is used, and the common challenges that an information security manager faces while trying to establish the program. This course also examines the roles and responsibilities of the individuals in the organization regarding the program, with special attention to the role of upper management and the commitment they must have towards the plan. Finally this course  more...

Information Security Program Development Introduction Roadmap Information Security Program Development: Introduction & Roadmap ISACA Certified Information Security Manager Certified Information Security Manager® An information security program is the foundation of an information security manager's daily work. This course examines how to prepare your security program, analyzes the outcomes and challenges, and outlines the responsibilities of  more...

First Time Manager Challenges ...Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes  more...

Managing SharePoint 2010 Pages Components Managing SharePoint 2010 Pages & Components Microsoft To enhance your SharePoint implementation beyond the default home page, you can use the available publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a  more...

Fibre Channel Storage Networks Fibre Channel Storage Networks EMC To recognize the role of the key physical and logical components in the Fibre Channel SAN architecture, distinguish between Fibre Channel SAN topologies, identify what's involved in managing the SAN environment, and introduce the challenges associated with implementing a Fibre Channel SAN solution.  more...

Introduction to Storage Technology Introduction to Storage Technology EMC To introduce the challenges presented by data management and differentiate between the key storage media, components, requirements, constraints, and solutions for managing data.  more...

Accessing Windows Networks Remotely in Win Server 2008 ...erver 2008 Server Administrator One of the toughest challenges for a Network Administrator is protecting the network while accommodating a growing number of users that require remote access network connections. Windows Server 2008 provides numerous methods of connecting to remote networks as well as features used to keep networks secure. Discussed in this course are different types of  more...

The Consumer Electronics Industry Overview Version 1 ... need to be able to adapt quickly. In addition, they face challenges related to increased regulation, and the need to continually lower prices to move their products off the shelves. But top industry players are able to adopt effective strategies to remain successful. For example, they might focus on improving their business and manufacturing processes in order to reduce their costs and thereby  more...

The Aerospace Defense Industry Overview Version 1 ...ers understand the key concepts, terminology, issues, and challenges of the aerospace and defense industry, and to summarize the strategies employed to meet some of those challenges. It will review the two main sectors of the industry (civil and defense) as well as the many subsectors. The course will also examine the industry's business drivers and review its competitive environment and  more...

The Capital Markets Industry Overview Version 1 ...ion and an increased need for risk management among other challenges. By consolidating and reorganizing their corporate structures, improving existing risk management processes, deploying new technologies, and by expanding their operations in developing markets, industry players are adopting unique strategies to succeed in the aftermath of the financial crisis. This course is designed to help  more...

The Chemicals Industry Overview Version 1 ...ls, diminishing returns, and sustainability are among the challenges that companies in this industry face. They are addressing these challenges by improving existing processes, applying new supply chain management techniques, expanding the specialty chemicals business, and developing industrial biotechnology. This course is designed to help learners understand key concepts, terminology, issues,  more...

The Broadcasting Entertainment Industry Overview Version 1 The Broadcasting & Entertainment Industry Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout  more...

The Banking Industry Overview Version 3 ...hnological, and economic factors and has its own share of challenges largely stemming from these factors. With emerging markets changing the landscape of global economic wealth and new generations of customers demanding faster and more innovative products, the industry players adopt unique strategies to overcome these challenges and move forward to deliver financial objectives to people and  more...

The Utilities Industry Overview Version 1 ...uture. Utilities companies are dedicated to solving these challenges by incorporating technological advances, using renewable resources, preserving capital, and utilizing risk management procedures. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the utilities industry, as well as strategies for meeting some of those  more...

The Retail Industry Overview Version 3 ... players adopt unique strategies to overcome these global challenges in order to offer customers the right products at the right time for the right price. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the retail industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the  more...

The Education Industry Overview Version 1 ...er the Internet. The education industry must adapt to the challenges of containing costs, differing views on standardized learning, competing for students, and adapting to changing economic needs. Industry players adopt unique strategies to overcome these challenges by forming education partnerships, adapting to new technologies, and developing customized and personalized learning programs.  more...

The Telecommunications Industry Overview Version 3 ...hnological, and economic factors and has its own share of challenges largely stemming from these factors. With wireless and broadband providing the needed momentum to their growth, the industry players adopt unique strategies to overcome these challenges and move forward to connect people to people and organizations. This course is designed to help learners understand key concepts, terminology,  more...

The Insurance Industry Overview Version 3 ...rance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This course helps learners understand key concepts, terminology, issues, and challenges associated with the insurance industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the insurance Industry and its business  more...

The Federal Government Industry Overview Version 3 ...federal governments, all adopt strategies to overcome the challenges they face that can stagnate services, overextend budgets, cause intradepartmental barriers, and impede hiring the best employees. Federal governments are continually driven to find solutions through improving service delivery, reducing costs, opening departmental barriers, and attracting a talented workforce. This course is  more...

The Information Technology Industry Overview Version 3 ...earners understand key concepts, terminology, issues, and challenges associated with the information technology industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the information technology industry and its business drivers, and review the key aspects of the industry business model, its competitive environment and the current trends in the  more...

The Importance of Diversity and the Changing Workplace The Importance of Diversity and the Changing Workplace Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand  more...

The Benefits Challenges of Engaging Employees ...Challenges of Engaging Employees Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement links to the  more...

Managing for Rapid Change Uncertainty ...ss environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare yourself and your team to meet the challenge of change and uncertainty.  more...

Public Speaking Strategies Confident Public Speaking ...ou are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks at the methods you can employ to deliver an effective speech, such as making a good first impression and building rapport with your audience. The course also provides effective techniques for handling challenges that may arise while you are delivering a speech, such as  more...

Delegation Essentials Overcoming Delegation Problems ...managers need proven techniques for overcoming delegation challenges. This course details methods that managers can use to address their own delegation errors, such as improving communication about tasks and distributing tasks more equally. It also provides techniques managers can use to address skills-based delegation problems with employees, such as providing additional training and  more...

Fundamentals of Organizational Behavior for the Individual ...wnsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve the organizational dynamics in your workplace. To do this, you  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks Cisco CVOICE 8.0: Transporting Voice Over IP Networks Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) H.323 gateways are among the most common Cisco IOS voice gateways within Cisco Unified Communications Manager environments. H.323 gateways are the endpoints on a LAN that provide real-time, two-way communications between  more...

IFRS Transitioning to IFRS ... As they transition to IFRS standards, companies may face challenges if they underestimate a project's magnitude. For example, companies will have to assess how the new procedures will affect key employees' daily duties and provide the appropriate training for them. They'll have to ensure that their accounting and data management systems can provide the information necessary to be IFRS  more...

Oracle SOA Suite 11g Introduction to SOA ...Introduction to SOA Oracle This course outlines the challenges faced by enterprises in integrating applications, and how Service-Oriented Architecture can provide a solution. The various drivers that enable you to build a reference architecture, which is the first step toward embarking into a Service-Oriented Architecture, will also be covered. This course also introduces the Oracle SOA  more...

The Fundamentals of Globalization Strategies fo Globalization The Fundamentals of Globalization: Strategies fo Globalization Global strategies can range from adapting your standard products or services for local needs to obtaining cost advantages by producing in low-cost bases and selling in the most lucrative markets. Opportunities for achieving competitive advantage abound in the global marketplace. However, you must be able to determine which  more...

Managing Virtual Teams ...made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It outlines the key competencies that members of virtual teams should possess and offers  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ...roubleshooting wireless networks presents a unique set of challenges. Unlike wired LAN users, wireless clients are mobile and their relative position within a building is often the most likely culprit in connectivity issues. However, positioning isn\'t the only factor that can keep clients from connecting to access points. In an ever-changing RF environment, the connection quality from a fixed  more...

Oracle Database 11g Enterprise User Security Proxy Authentication ... addresses the user, the administrative, and the security challenges by centralizing storage and management of user-related information in a Lightweight Directory Access Protocol-compliant directory service. This course describes the basic components of Enterprise User Security. It shows the architecture of this feature and describes the installation process. The components required to create  more...

Oracle Database 11g Encryption Concepts Oracle Database 11g: Encryption Concepts Oracle All encryption has two parts: an algorithm, which is a procedure or a method of manipulating data, and a key or a secret that allows data to be decrypted. This course discusses the issues and challenges of encryption and describes key management solutions. It also describes the encryption options available with Oracle Database 11g. Using  more...

The Oil and Gas Industry Overview Version 3 ... Industry players adopt unique strategies to overcome the challenges of supplying a non-renewable resource by finding new resources with improved technological, business, and diversification strategies. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the oil and gas industry, and strategies employed to meet some of those  more...

The Pharmaceutical Industry Overview Version 3 ...stry players adopt unique strategies to overcome the many challenges they face in addressing the prevalent health issues of our times. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the pharmaceutical industry, and strategies employed to meet some of those challenges. It will identify the main sectors of the  more...

The Food Beverage Industry Overview Version 3 The Food & Beverage Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their  more...

The Biotechnology Industry Overview Version 1 ...es and a decline in funding, for example. To address such challenges, industry players can adopt new cost-cutting and efficiency measures or partner with other biotechnology or pharmaceutical firms. They also need to deal with increased regulation and strong moral opposition to their activities; particularly in the field of genetic engineering. In response, biotechnology companies seek to  more...

Managing Workforce Generations Introduction to Cross-generational Employees Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...

Overcoming Challenges When Managing Experts ...Challenges When Managing Experts Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your experts by  more...

American Work Culture Values ...vioral characteristics of your new colleagues are two key challenges for someone coming from abroad to work in the United States. This course describes the main values in American culture that influence behavior in the workplace. It explains the typical stages you go through when adjusting to a new culture in this case, American work culture. And it provides guidelines that can help you respond  more...

Preparing for an Internal Interview Preparing for an Internal Interview Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you  more...

Making a Positive Impression in an Internal Interview Making a Positive Impression in an Internal Interview Interviewing for a new job can be stressful. You can easily get caught up in the anxiety of wondering what the interview questions will be, what answers you should give, and how to leave a positive impression. This can get even worse when the interview is for an opportunity in your current organization, as you try to answers questions  more...

Dealing with Common Meeting Problems Dealing with Common Meeting Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to  more...

Managing Attitudes During Difficult Times ...ged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in difficult times, and by motivating and supporting employees, you can help boost the morale of everyone in your business. This course explains how stress manifests itself in employees when companies are going through challenging times, and it teaches techniques  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Attract Financial Prosperity - An Effective Program to Manifest Financial Abundance Are you ready to eliminate financial struggles? Take control of your life with this one-month transformative program that incorporates a spiritual approach to solving your prosperity challenges through aromatherapy oil recipes, meditations, affirmations, and much more.  more...

Writing Web Content (Master Class)-Self Directed ...tent for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after  more...

Creating Popular Web Content (Master Class)-Self Directed ...eive course materials from me, with guidelines, tips, and challenges, and you will read a chapter in our book, Hot Text: Web Writing that Works. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges, you send those to me by email. You will usually get my comments back within  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers Get an overview of the whole field of technical communication. Expand your perspective. For current tech writers, editors, and designers. If you have been doing some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the  more...

LBD: Behavior Reduction and Challenges Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...

eMarketing 1.1 ...sign E-mail techniques and strategies E-Mail problems and challenges Writing styles for e-mail Use of HTML and text in e-mail Ethics in e-mail marketing Mailing list criteria for e-mail marketing Integration of online and conventional marketing eMarketing definitions and terms Permission marketing models Legal implications of e-mail marketing E-Commerce promotion tactics E-Commerce strengths  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ... practice in transcription to effectively meet all of the challenges in the medical transcription environment. Our advanced medical transcription training is challenging and comprehensive, and prepares the student for employment either from home or in a multi-specialty clinic, hospital, or transcription service centre. This course uses a revolutionary and innovative new teaching process known  more...

How To Master Time Management ...ts will be encouraged to understand their time management challenges and adapt the suggestions to fit their management style/needs. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the journal, tasks, notes, reminders, the Calendar, and the Rules Wizard to plan their time. However, tips on how to use other time management tools, such as  more...

Creating an Effective Sales Team ...of a sales forcea ™s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Pharmacy Technician National Certification Exam Preparation Course ...ication Review Course will thoroughly prepare you for the challenges of the National Certification Exam. The Certification Exam tests over many different areas of Pharmacy, so if you have never worked in a hospital, or have only worked in retail, we will prepare you to answer questions about other practice settings. The program offers great flexibility you may log in to your course from any  more...

Brilliant Business Writing and Communication ...d a special section on e-mail communication addresses the challenges of using this new medium. The course is written in a lively, down-to-earth style that`s focused explicitly on the most common issues and questions that business professionals face in the workplace. Examples, exercises, and quizzes all help students master their new knowledge, and getting instructor help is only an e-mail  more...

Leadership Assessment Profile ...Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class.  more...

Negotiate to Win A Trump U Course- The most critical skill in business is negotiation. It`s all about getting what you want, every time. The responsibility to learn how to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this  more...

The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time.  more...

Crystal Reports 8 ...orts 8 and all of its functionality. One of the greatest challenges in working with data and databases is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create and customize reports that will be useful and informative using Crystal Reports 8. The  more...

Expert Purchasing Management ... environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Expert Purchasing Management Are you a purchasing manager who worries about balancing the many  more...

Mastering Purchasing Fundamentals ...challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more than just an introduction to purchasing - you will  more...

Build Your Own BIZ Comprehensive Certificate ...ionable templates, and mission-critical insights to daily challenges in the following areas: Business Operations, Customer Service, Finance, Human Resources, Sales and Marketing. What Does It Do? Provides News & Action Alerts News feeds relevant to business are communicated on the front page and updated continuously to keep you informed of the ever-changing business environment. Action alerts  more...

Creating Popular Web Content (Master Class) ...eive course materials from me, with guidelines, tips, and challenges, and you will read a chapter in our book, Hot Text: Web Writing that Works. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges, you send those to me by email. You will usually get my comments back within  more...

Writing Web Content (Master Class) ...tent for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,? before-and-after  more...

Making Cross-generational Teams Work Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing Cross-Functions ...challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on  more...

Managing for High Performance ...challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition,  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

Industry Overview Federal Government The Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand  more...

The Automotive Industry Overview Version 2 Trends in the automotive industry are considered a barometer of a mature economy. The industry has been going through some dramatic changes in the last few years, and major manufacturers, including the Big Three (General Motors, Ford, and DaimlerChrysler) and their suppliers, are reorganizing to be competitive in the global marketplace. In the unrelenting push for lower costs, operational  more...

The Oil and Gas Industry Overview Version 2 ... the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies are applying advanced technologies and improved processes to meet growing  more...

The Health Care Industry Overview Version 2 There is growing evidence that the current health systems around the world will be unsustainable if they go unchanged over the coming years. The health care industry is under constant pressure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need  more...

The Banking Industry Overview Version 2 ...pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk. This course provides an overview of the banking industry. First, this course  more...

The Manufacturing Industry Overview Version 2 "Business has only two functions - marketing and innovation." Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete  more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...

The Telecommunications Industry Overview Version 2 Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...

The Insurance Industry Overview Version 2 The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...

About 360-Degree Performance Feedback Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...

Understanding Technical Professionals As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new  more...

Developing Career Plans for Your Technical Professionals ...ood for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a technique to both motivate and retain technical professionals, as well as to place some of them on career paths that will  more...

Management Development for Technical Professionals If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will  more...

The Fundamentals of Supply Chain Management History tells us we can no longer do "business as usual." Whether you call it a revolution or an evolution, how you manage your supply chain will affect your level of success. This course will teach you the basics of supply chain management (SCM). You will learn about the evolution of SCM, collaboration within the supply chain, and the effects the system has on an organization. You will be able to  more...

IT Challenges Present and Future With every improvement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...

Globalization and Your Company This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations.  more...

Application Compatibility Toolkit ...challenges faced by administrators when deploying new operating systems. The Application Compatibility Toolkit 5.0 (ACT) allows enterprises to identify application compatibility issues when preparing for Windows Vista deployment. This course discusses the application compatibility process and common mitigation methods, demonstrates how to install and configure ACT 5, and shows how to fix  more...

Strategic Approaches to Managing IT Projects Are you looking to enhance your project management skills? Are you looking for new approaches to better manage IT projects? As you proceed through this course, you will learn new procedures and techniques that will improve your project management skills. You will learn new practices for process planning and systems management planning. You will also gain insight on how to better resource for IT  more...

HIPAA Implementing Privacy Rules ...ivacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that don't change internal procedures to comply with HIPAA regulations risk significant fines. This course offers a practical guide to implementing and complying with the HIPAA privacy rules. The course helps healthcare  more...

What to Do When the Going Gets Tough "It is common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

A Workable Solution for Internal Clients ...challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to  more...

The Inbound Call Center ...enter managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success.  more...

Managing Challenges in Customer Service ... impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges successfully. It teaches CSAs effective techniques for handling aggressive callers, such as controlling, outraged, and threatening customers. It also teaches CSAs practical methods of  more...

Cross-selling in a Customer Service Call ...l events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ... offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an  more...

E-Learning Essentials Part 3 Deploying Measuring Your Solution ...eployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with  more...

Professional Selling Over the Phone Closing a Sale ...inly commit to a purchase. Unit 2: Addressing Telesales Challenges (0.5 - 1 hour) Sequence the steps for resolving telesales objections. Resolve a customer's objections. Sequence the steps for addressing telesales rejections. Address a customer's rejection. Simulation Overview:  more...

Supply Chain Management Using Models ... Matching Demand with Capability to Supply Identify challenges when developing a successful forecasting system. Identify aspects to be considered when overcoming challenges in forecasting. Identify key activities performed to balance supply and demand. Identify key activities performed to match capacity with consumer demand. Identify benefits of Customer Order Management  more...

SAP R 3 Supply Chain Management ...ries an overview of the content, goals, possibilities and challenges of Supply Chain Management. As most chores within the supply chain today cannot do without the use of computer software, the course shows concrete examples using SAP within different industry areas. The course transfers the basic knowledge, the spectrum of possibilities within the 'Supply Chain Management'. The course is  more...

XML Building XML-Based Web Applications Part 1 ...ontext of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response to the challenges of data structuring and information processing. The core W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the  more...

XML Building XML-Based Web Applications Part 1 ...ontext of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces the learner to a history of XML and its response to the challenges of data structuring and information processing. The core W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the  more...

BizTalk Server 2000 Curriculum ...o the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. This curriculum covers creating maps using BizTalk Mapper, creating objects in and managing BizTalk Messaging Manager, and the submission of documents to BizTalk Server. Additionally, it covers the tracking of interchanges and business documents using BizTalk Document Tracking. This curriculum  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...o the context of BizTalk operations, identifying the main challenges of EAI and B2B communications. BizTalk is contextualized in terms of a solution to these various challenges. This course covers the BizTalk administration model and its tools and services. It also covers the installation requirements for BizTalk and the various installation options. Learn To • Match the challenges  more...

Time Management Overcoming Challenges ...Challenges gives students an overall view of how to control time in order to improve productivity. The program covers how to control productivity by dealing with people, and managing information and offers the student techniques to overcome time management challenges. The program also covers handling interruptions, keeping meetings productive, and organizing paperwork, identifying and  more...

Directory Technologies Part 1 Directory Server Model ...ify the functions of a Directory. o Match administrative challenges with the goals of their solutions. o Match the business challenges with the solutions provided by a Directory. o Match the X.500 models with their functions. o Match the components of the X.500 Directory with their functions. o Match the components of the FSD model with the situations in which they are used. o Match the  more...

WebSphere Studio 5 0 Curriculum ...ted computing and Web Services, their advantages, and the challenges to which WebSphere Studio Application Developer offers solutions. It looks at SOAP syntax and how SOAP messages are used in Web Services applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web  more...

WebSphere Studio 5 0 Curriculum ...ted computing and Web Services, their advantages, and the challenges to which WebSphere Studio Application Developer offers solutions. It looks at SOAP syntax and how SOAP messages are used in Web Services applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web  more...

WebSphere Studio 5 0 Introduction ...ted computing and Web Services, their advantages, and the challenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various  more...

WebSphere Studio 5 0 Introduction ...ted computing and Web Services, their advantages, and the challenges to which WebSphere Studio Application Developer offers solutions. Service-oriented architecture and the roles and operations of Web Services are covered. The course then presents a high-level overview of WebSphere Studio Application Developer, its place in the Studio family, and its development environment. The various  more...

Effective Presentations Essentials of Persuasion ...tations. Through your questions, you will learn about the challenges of using persuasion and how to persuade an audience ethically. Unit 2: Preparing to Persuade (0.5 - 1 hour) Complete audience analysis. Apply two goals of persuasion. Identify the five categories in Maslow's hierarchy of needs. Use  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Call Center Inbound Customer Service ... Center: Inbound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company.  more...

Six Sigma Managing Six Sigma Projects ...is (FMEA). Identify leadership challenges in Six Sigma. Identify guidelines for selecting projects that are in line with your business priorities. Audience This course is suitable for HR Managers, HR Directors, Executive Management, and Quality Personnel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE  more...

Value Chain Management Managing the Transition to a Value Chain ...challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal value chain. It looks at various models for change that  more...

Change Management Managing Change ...lop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change. Develop the traits of a change leader.  more...

Facilitation Facilitating Challenging Situations In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To  more...

Managing Performance Overcoming Performance Appraisal Challenges ...In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so  more...

Managing the Expert Developing a Successful Environment ...plains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity. Learn To Provide feedback during a performance evaluation.  more...

Organizational Crisis Mgmt Managing a Crisis ...nagement during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product  more...

Project Leadership Leading the Project Team ...ject management. Overcome the challenges of leading project teams. Identify ways to motivate team members according to their personalities. Audience The target audience for this series is project managers who are responsible for managing and leading their project team. Deployment Options e-Learning Accreditation NASBA  more...

Team Participation Decision Making in Teams ...ts explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about thinking independently.  more...

Virtual Teams The Fundamentals ...ndamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To  more...

Virtual Teams Communicating Effectively ... Apply techniques to overcome a virtual team's cultural challenges. Select technologies that best address a virtual team's needs. Audience Individuals who want to learn how to use communication to their benefit as a virtual team member. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language  more...

Virtual Teams Participating in Virtual Meetings ... Apply techniques to overcome challenges virtual team members encounter when making decisions. Audience Individuals who want to learn how to use various tools to successfully participate in virtual meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Virtual Team Mgmt Developing Virtual Teams ...al Teams (0.5 - 1 hour) Identify challenges that virtual teams might experience. Identify the three barriers to building effective virtual teams. Identify the problems that can develop if trust is lacking in virtual team efforts. Identify three ways to develop a cohesive virtual team.  more...

Cross-Functional Teams Cross-Functional Team Development ...mation about encountering and overcoming task achievement challenges, as well as evaluating and recognizing team successes. Learn To Apply the guidelines for effective team communication. Conduct and facilitate a cross-functional team meeting. Complete a Gantt chart. Use the steps  more...

Organizational Learning Transferring Knowledge within an Org ...tion, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used to transfer knowledge.  more...

Managing Performance Series The Managing Performance Series includes the following courses: Managing Performance: Establishing a Performance Plan Managing Performance: The Performance Appraisal Process Managing Performance: Overcoming Performance Appraisal Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Listening Skills Series The Listening Skills Series includes the following courses: Listening Skills: The Fundamentals of Listening Listening Skills: Listening Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Time Management Series The Time Management Series includes the following courses: Time Management: Developing a Plan Time Management: Planning Your Day Time Management: Overcoming Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...sual Basic.NET, ADO.NET and C#. Learn To: o Identify challenges of integrating applications and devices. o Identify features of .NET that support the next generation of distributed computing. o Identify characteristics of Extensible Markup Language (XML) Web Services. o Identify key elements of the .NET framework. o Identify key features of the Common Language Runtime (CLR). o  more...

Microsoft NET Tech Overview Part 1 NET Platform Framework ...sual Basic.NET, ADO.NET and C#. Learn To: o Identify challenges of integrating applications and devices. o Identify features of .NET that support the next generation of distributed computing. o Identify characteristics of Extensible Markup Language (XML) Web Services. o Identify key elements of the .NET framework. o Identify key features of the Common Language Runtime (CLR). o  more...

E-Business Part 4 Securing Your Infrastructure ...nformation security. a Identify the main Internet challenges to e-Business. a Identify human factors that affect e-Business security. a Identify the features of authorization in e-Business. a Identify e-Business authentication methods. a Identify password policies. a Identify the functions of data encryption in e-Business. a Identify basic  more...

Succession Planning Elements Approaches ...nting a Succession Plan within their organization and the challenges to doing so. It covers the characteristics of effective Succession Planning programs and the phases in their implementation. Guidelines on selling your plan within your organization are also covered. Learn To Distinguish between succession planning and replacement planning.  more...

Supply Chain Management Building a Sustained Competitive Advantage ...uirements for a smooth transition to level 4. Identify challenges when implementing a transition to level 4. Audience: This series is designed for managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with  more...

Behavior Putting Your Best Foot Forward ...u like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for  more...

Organizational Learning - Transferring Knowledge Within an Organization In ?Organizational Learning: Transferring Knowledge Within an Organization,? you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance.  more...

E-Learning Essentials Pt 1 - E-Learning and Successful Strategy ... offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in successfully implementing an  more...

E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution ...eployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating measurement with the solution deployment, how to carry out effective measurement and present results. The course closes with  more...

Managing the Expert - Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity.  more...

Changing Corporate Culture ...how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and suggests ways to leverage diversity and build inclusion. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is  more...

Six Sigma DMAIC Defining the Problem ...ic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for developing a problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll learn how to create, and then apply, this useful tool to your unique situation. Finally, in  more...

The Writing Process ...asks from beginning to end. It also covers the particular challenges of writing in groups.There is no single correct way to write, and experienced writers usually develop their own individual processes. But if your current approach is haphazard and frustrating, using the process explained in this course may make the act of writing less formidable and more enjoyable. It may also help you to  more...

Making Telephone Calls Count ...he telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller  more...

Introduction to Six Sigma There has been an increased interest in Six Sigma in recent years. But what is Six Sigma? This course will introduce you to the foundational concepts of the Six Sigma philosophy and process. It will help you successfully participate in your organization's Six Sigma program. First, you will learn how poor quality harms your business. You will explore what Six Sigma means and the critical elements  more...