Online Challenging eLearning Training

Conducting Performance Reviews ...se description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging  more...

How To Master Human Resources ...Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

LBD: Behavior Reduction and Challenges Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...

Managing People: Motivating your Team If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand what motivates members of your team. It will help you analyse how to work with each person to improve their performance and realise their  more...

Babcock and Wilcox Case Study: Operations Overview Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Royce Hotel Case Study 1: Understanding the Business ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. The first stage in getting to grips with how an operation works is to understand the business you're dealing with. In this course you can take a hands-on approach to understanding operations management by examining the practical day-to-day problems facing a fictitious business, the Royce  more...

Royce Hotel Case Study 2: Planning and Control Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Royce Hotel Case Study 3: Inventory ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of Inventory management. It explores why businesses hold inventory and the conflicting pressures influencing how much or how little it holds. It also examines how the level of inventory changes according to which type of operations process the business  more...

Royce Hotel Case Study 4: Quality ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of Inventory management. It explores why businesses hold inventory and the conflicting pressures influencing how much or how little it holds. It also examines how the level of inventory changes according to which type of operations process the business  more...

Royce Hotel Case Study 5: Process ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines 5 different types of process that a business operation can adopt: what each involves and the type of operation it's suitable for. It also explores the technique of profiling and, specifically, how to use it to determine the most suitable choice of process for a business.  more...

Royce Hotel Case Study 6: Bringing it Together Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...

Apply the Theory: The Ford Motor Company Case Study ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. In this course you can explore how operations theory stands up in practice by examining the operations function of the Ford Motor Company at Dagenham, Essex. Through interviews with key operations managers you can explore planning and control, Inventory, Quality, process choice, Performance  more...

KAZ (Keyboard AZ) Typing Tutor ...uct and get on with their work. In this ever-changing and challenging economic climate employees' skills have never had a more direct impact on the bottom line of a business. Increased productivity through learning is the key to competitive advantage and what skill could be more fundamental to productivity than typing? Most employees will work with a PC keyboard to get the job done. Outlook,  more...

Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 1 This is the first course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...

Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 2 This is the second course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...

Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 3 This is the final course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...

Federal Government Industry Overview Version 1 ... product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an  more...

The Oil and Gas Industry Overview Version 2 ...s a modest return.In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies  more...

The Manufacturing Industry Overview Version 2 ... driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations  more...

Assessing Customer Behavior In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...

Technical Support Agent Skills Simulation Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...

Professional Skills for Customer Service Agents ...resenting many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and  more...

An Introduction to Project Management PMBOK-Third Edition aligned ...rary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time,  more...

Working with Difficult People Cope With Continued Conflict Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an  more...

Making Group Decisions The Nature of Groups This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.  more...

Goals and Goal Setting ...lified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to  more...

Developing a Positive Attitude ...u, or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation, and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive, and provide you with skills for  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

Attracting Motivating and Retaining Technical Professionals ...aining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these techniques to your own company. Plus, you will explore how to create the kind of work environment that will support  more...

Becoming a Manager What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

A New Manager s Role in the Company s Future ...challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on  more...

Managing in a Global Business Environment ...ow face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers  more...

Goal Setting Goal Setting Tools for Managers In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers,  more...

Scoping the Six Sigma Project ...tomer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up  more...

Lean Logic Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's  more...

Facilitation: Facilitating Challenging Situations In Facilitation: Facilitating Challenging Situations participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically they will learn how to handle difficult team members the best way to confront team resistance and the most effective way to resolve conflicts among team members.  more...