Online Challenging eLearning Training
From Online Training Directory
Conducting Performance Reviews



...se description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging
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How To Master Human Resources



...Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your
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LBD: Behavior Reduction and Challenges


Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.
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From Serebra Learning Corporation
Managing People: Motivating your Team


If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand what motivates members of your team. It will help you analyse how to work with each person to improve their performance and realise their
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Babcock and Wilcox Case Study: Operations Overview


Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one
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Royce Hotel Case Study 1: Understanding the Business


...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. The first stage in getting to grips with how an operation works is to understand the business you're dealing with. In this course you can take a hands-on approach to understanding operations management by examining the practical day-to-day problems facing a fictitious business, the Royce
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Royce Hotel Case Study 2: Planning and Control


Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one
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Royce Hotel Case Study 3: Inventory


...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of Inventory management. It explores why businesses hold inventory and the conflicting pressures influencing how much or how little it holds. It also examines how the level of inventory changes according to which type of operations process the business
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Royce Hotel Case Study 4: Quality


...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of Inventory management. It explores why businesses hold inventory and the conflicting pressures influencing how much or how little it holds. It also examines how the level of inventory changes according to which type of operations process the business
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Royce Hotel Case Study 5: Process


...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines 5 different types of process that a business operation can adopt: what each involves and the type of operation it's suitable for. It also explores the technique of profiling and, specifically, how to use it to determine the most suitable choice of process for a business.
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Royce Hotel Case Study 6: Bringing it Together


Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one
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Apply the Theory: The Ford Motor Company Case Study


...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. In this course you can explore how operations theory stands up in practice by examining the operations function of the Ford Motor Company at Dagenham, Essex. Through interviews with key operations managers you can explore planning and control, Inventory, Quality, process choice, Performance
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KAZ (Keyboard AZ) Typing Tutor


...uct and get on with their work. In this ever-changing and challenging economic climate employees' skills have never had a more direct impact on the bottom line of a business. Increased productivity through learning is the key to competitive advantage and what skill could be more fundamental to productivity than typing? Most employees will work with a PC keyboard to get the job done. Outlook,
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Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 1


This is the first course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.
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Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 2


This is the second course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.
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Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 3


This is the final course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.
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Federal Government Industry Overview Version 1
... product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an
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The Oil and Gas Industry Overview Version 2
...s a modest return.In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies
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The Manufacturing Industry Overview Version 2
... driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
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Professional Skills for Customer Service Agents
...resenting many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and
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An Introduction to Project Management PMBOK-Third Edition aligned
...rary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time,
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Working with Difficult People Cope With Continued Conflict
Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an
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Making Group Decisions The Nature of Groups
This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.
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Goals and Goal Setting
...lified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to
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Developing a Positive Attitude
...u, or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation, and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive, and provide you with skills for
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Giving Feedback to Colleagues
Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a
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Giving Feedback A Manager s Guide
The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the
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Attracting Motivating and Retaining Technical Professionals
...aining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these techniques to your own company. Plus, you will explore how to create the kind of work environment that will support
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Becoming a Manager
What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but
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A New Manager s Role in the Company s Future
...challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on
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Managing in a Global Business Environment
...ow face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers
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Goal Setting Goal Setting Tools for Managers
In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers,
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Scoping the Six Sigma Project
...tomer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up
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Lean Logic
Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's
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Facilitation: Facilitating Challenging Situations
In Facilitation: Facilitating Challenging Situations participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically they will learn how to handle difficult team members the best way to confront team resistance and the most effective way to resolve conflicts among team members.
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From 123-CBT Computer Based Training
Goal Setting Goal Setting Tools for Managers

...as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the obstacles associated with goal setting.
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Facilitation Facilitating Challenging Situations

...Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To Apply steps to foster healthy
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Negotiating The Negotiation Process

... Apply the guidelines you should follow when conducting a challenging negotiation. Audience Managers, team leaders, and professionals who are responsible for negotiating on behalf of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning
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Project Management Essentials Controlling Closing a Project

Project Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To
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Team Management High Performance Teams

...r company. Learn To Set challenging, but achievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy
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Facilitation Series

The Facilitation Series includes the following courses: Facilitation: The Effective Facilitator Facilitation: The Facilitation Process Facilitation: Facilitating Challenging Situations To review individual course descriptions, please return to the previous page and select the desired title(s).
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From Service Strategies
Support Representative - Online
...with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the
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From ProTrain Online
CompTIA Server+


The Server Hardware Specialist focuses on complex activities and solving complex problems to ensure servers are functional and applications are available. This specialist is expected to have an in-depth understanding of the planning, installing, configuring, and maintaining servers, including knowledge of server-level hardware implementations, data storage subsystems, data recovery, and I/O
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From Sessions Online School of Design
web design I


...challenging creative environment.
To compete in this field, you'll need not only a mastery of graphic design, navigation design, and page layout, but also a basic proficiency in Web foundations like HTML, XHTML, CSS, and JavaScript.
Sounds like a tall order? This distance learning course equips you for the challenge through industry-foundation online, instructor-led web design projects.
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illustrator advanced


Adobe Illustrator puts any conceivable vector art application at your fingertips. But most digital designers only scratch the surface of Illustrator. To make a splash, one must delve deeper.
If you've mastered Illustrator basics and you're ready for the next level, this course is for you. Move beyond the prickly Pen tool to explore gradient meshes, symbols, actions, filters, and more. An
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illustrator basics


Adobe Illustrator is a powerful and versatile tool for creating illustrations for the print and Web. By tapping the power of vector software, you can produce detailed and scalable art for almost any application.
In this 6-lesson course, you'll build a solid foundation in Adobe Illustrator, learning from a master teacher. You'll start with a tour of important menus, tools, and palettes, then
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From Skillspride Online Training
Lotus Notes 5.0 Advanced User
This course is an advanced course of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use remote working, database replication, mail rules and agents. The course also covers application integration topics such as importing, exporting, linking and
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Lotus Notes 4.6 Advanced User
This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand
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Lotus Notes 4.5 Advanced User
This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand
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From Boston University Corporate Education Center
Six Sigma eGreen Belt
...ulture change. Our Green Belt training is one of the most challenging and robust curriculums offered. Our goal is not just to train Green Belts we want to shape the very best Green Belts in the world. With that goal in mind, BU requires traditional work on a Six Sigma project concurrent to training, and expects students to take exams and subject themselves to a challenging experience. This
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From Education Systems
Get Paid To Travel
If you love to travel and enjoy working with individuals, tour directing and guiding may be the career for you! As a professional tour director, you are hired by tour operators to escort groups on local programs, domestic tours, international tours and cruises. You may be on an African safari one week and cruising the Seven Seas the next. If you prefer local work, there s plenty of opportunity
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From Sessions Online School of Design
Advanced Layout Design Course


Whether it's a magazine spread, a subway poster, or even a Web page, nothing connects or communicates like a great layout. Layout design, the art of what goes where on a page or editorial spread, is a creative challenge for any graphic designer.
In this intensive 3-lesson course, you'll tackle advanced-level layout projects that push your design skills to the limit. You'll learn how to build
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Advanced Logo Design


...urse, you'll build your portfolio by tackling a series of challenging logo and branding design projects.
Lessons will cover such important logo concepts as corporate identity, image, branding, and repositioning, with reference to intriguing real-world case studies. Exercises will offer a range of creative challenges, allowing you to build your personal style within constraints of realistic
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Color Correction Course


...paring high-quality images for print or the Web.
In this challenging 6-lesson course, you'll learn systematic techniques for every aspect of color management using Photoshop. By evaluating and correcting literally dozens of images, including some of your own, you'll learn how to identify classic color scenarios and use both comprehensive and quick-and-dirty methods for correcting them.
The
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digital illustration advanced


...challenging but expressive area of graphic design. It brings out each artist's unique personal style.
If you've mastered the basics in Illustrator, it's time to challenge yourself and boost your skills. In this 6-lesson course, you'll learn advanced methods for communicating your creative concepts. Through step-by-step lectures, you'll explore how an expert Illustrator creates icons,
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digital video editing I


... it's on exploring the magic behind video modification.
Challenging projects including editing a commercial, an interview, a narrative scene, a music video, a video diary, and a text title sequence. Hands-on learning helps you explore how to apply time-honored principles of film editing using today's digital technology.
Important: Students will need access to a digital video camera with a
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flash web site design


Looking to create Web sites with punch and panache? Look no farther than Macromedia Flash, the top technology for designing and presenting multimedia on the Web. Once just an animation program, Flash has evolved into a tool for building entire Web sites with visual, highly interactive features that HTML simply can't match.
If you're familiar with basic Flash animation techniques, learning to
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