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From 123-CBT Computer Based Training
Taking on a Management Role on-line e-learning cbt (computer based)cd rom Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player  more...
A New Manager and the Company s Future on-line e-learning cbt (computer based)cd rom ...mpany's Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of  more...
Creating and Analyzing an Operating Budget on-line e-learning cbt (computer based)cd rom ...ny would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on current facts and reasonable  more...
Motivation and Communication in Six Sigma Teams on-line e-learning cbt (computer based)cd rom ...elts need to proactively promote cohesion through all the challenging stages of a Six Sigma team's tenure. As team leaders, Six Sigma Black Belts need to recognize the stages of team development and choose targeted approaches for optimizing performance at each stage. Throughout all the stages, effective communication is vital for project success. Team communication is often overlooked, and the  more...
Managing Six Sigma Team Performance on-line e-learning cbt (computer based)cd rom ...ma Black Belt (SSBB) Six Sigma Black Belts have the challenging task of managing the full spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth team operation, and maintaining the  more...
Culture and its Effect on Communication on-line e-learning cbt (computer based)cd rom ...s are introduced, good communication can become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by  more...
Decision Making Tools and Techniques on-line e-learning cbt (computer based)cd rom Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...
Decision Making Making Tough Decisions on-line e-learning cbt (computer based)cd rom ...any situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between them. Another situation is when you have to determine whether to trust logic, intuition, or some combination of the two. This course reviews a number of these decision-making challenges and introduces  more...
Goals and Setting Goals on-line e-learning cbt (computer based)cd rom ...lified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to  more...
Creating a Positive Attitude on-line e-learning cbt (computer based)cd rom ...u, or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation, and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive, and provide you with skills for  more...
Customer Service Over the Phone on-line e-learning cbt (computer based)cd rom ... of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and  more...
Customer Service Confrontation and Conflict on-line e-learning cbt (computer based)cd rom ...ndle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical  more...
Getting Ready to Coach on-line e-learning cbt (computer based)cd rom ...r skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving their goals. This course introduces the skills you need to be an effective coach, including listening and observing, providing feedback, questioning, and setting goals. It also covers how to identify which coaching role is  more...
Facilitative Fundamentals Tools and Techniques on-line e-learning cbt (computer based)cd rom Facilitative Fundamentals: Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you  more...
Delivering a Difficult Message with Diplomacy Tact on-line e-learning cbt (computer based)cd rom ... Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult  more...
First Time Manager Meeting Expectations on-line e-learning cbt (computer based)cd rom ...: Meeting Expectations One of the most exciting and challenging changes that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know what the  more...
The Certificate Services Infrastructure in MS Win Server 2008 on-line e-learning cbt (computer based)cd rom ...Active Directory Certificate Services (AD CS) can be very challenging for the enterprise administrator and IT support team. A lot of effort is required to evaluate the requirements and policies of the business, as well as plan the most secure and suitable Certification Authority structure and certificate management approach. This course explores the function, components, and design  more...
Managing High Performers on-line e-learning cbt (computer based)cd rom Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...
Key Strategies for Managing Cross Functional Teams on-line e-learning cbt (computer based)cd rom ...tional Teams Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team's development has associated risks, and steering the team through these phases requires special leadership characteristics and management techniques. This course  more...
Writing for Technical Professionals Preparation Planning on-line e-learning cbt (computer based)cd rom ...fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to understand the audience and its needs. There are steps that all technical writers should follow before putting pen to paper, including defining scope, determining the objectives of the project,  more...
Overcoming Challenges When Managing Experts on-line e-learning cbt (computer based)cd rom ...le. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your experts by using assertiveness, respect, and facilitation. It also shows how, by setting clear expectations and dealing with situations and employees fairly, you can overcome common  more...
Cummunicating During Difficult Times on-line e-learning cbt (computer based)cd rom Cummunicating During Difficult Times Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities  more...
Managing Resources During Difficult Times on-line e-learning cbt (computer based)cd rom Managing Resources During Difficult Times Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company.  more...
Managing Attitudes During Difficult Times on-line e-learning cbt (computer based)cd rom Managing Attitudes During Difficult Times Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in  more...
From Online Training Directory
Certificate in Web Content Creation (Master Classes) on-line e-learning cbt (computer based)study at homecourseware A professional certificate in writing and editing web content. The certificate program consists of three Master Classes: (1) Writing Web Content (2) Architecting Web Content (3) Creating Popular Web Genres These three Master Classes prepare you to be a professional web writer or editor, working in a world of intense interactivity, fast feedback, complex content management, and constantly changing  more...
LBD: Behavior Reduction and Challenges on-line e-learning cbt (computer based)study at homecourseware Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...
Expert Certificate Course in Medical Coding on-line e-learning cbt (computer based)study at homecourseware ...en fastest growing allied health occupations. Coding is a challenging, interesting career that is compensated according to the level of training and skill, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies.  more...
Medical Terminology Training on-line e-learning cbt (computer based)study at homecourseware ... ten fastest growing allied health occupations. These are challenging, interesting careers that are compensated according to the level of training and skills, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from  more...
Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition on-line e-learning cbt (computer based)study at homecourseware ...vironment. Our advanced medical transcription training is challenging and comprehensive, and prepares the student for employment either from home or in a multi-specialty clinic, hospital, or transcription service centre. This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive Modular Education) method of instruction, which provides students  more...
Comprehensive Medical Transcription Training on-line e-learning cbt (computer based)study at homecourseware ...while their MT is on vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something I do not want to do, because I really am doing what I want to do! This is so, just, well, WOW! Thank you so much for making it possible through your study course, and keeping it affordable which is really the main reason I chose it. Please  more...
Legal Nurse Consulting Certificate Program on-line e-learning cbt (computer based)study at homecourseware ... this area. Legal Nurse Consulting is a very exciting and challenging practice specialty. I am sure you will be pleased with our certificate program?s course of study. This course will surely prepare you to begin your career as a Legal Nurse Consultant. This certificate course is formatted for 90 contact hours of self-paced study. Upon completion of the course, participants will be awarded the  more...
Conducting Performance Reviews on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...se description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ™ll be given techniques for dealing with  more...
How To Master Human Resources on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...
Providing Excellent Customer Service in a Multicultural Environment on-line e-learning cbt (computer based) ...ng diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. This course will introduce you to the basics of how  more...
Writing Standards-Based Assessments on-line e-learning cbt (computer based) Give your students an edge on state assessments by learning how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to  more...
Complaints And Angry Customers on-line e-learning cbt (computer based) ...oviders understand how to approach the more difficult and challenging situations they ™ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with a process to help them meet the needs of the most challenging customer. This course can  more...
Managing Conflict And Difficult Behavior on-line e-learning cbt (computer based) DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...
Managing Meetings on-line e-learning cbt (computer based) ...It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any  more...
Senior Professional In Supply Management (SPSM ®) Certification Program on-line e-learning cbt (computer based) ...p #2: Take the SPSM Exam. This online exam consists of 90 challenging questions covering material from the six aforementioned online classes. These questions comprehensively test your ability to apply skills to situations that you may face in your purchasing job. And, again, you take it online meaning that you DO NOT have to travel to a testing facility. You can take the exam from anywhere  more...
Dealing with Customer Complaints ...onses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Dealing with Customer Complaints When customers complain, it shows they  more...
From 123-CBT Computer Based Training
Managing in a Global Business Environment on-line e-learning cbt (computer based) ...ow face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers  more...
Getting Past Clashes Valuing Team Diversity on-line e-learning cbt (computer based) Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...
Industry Overview Federal Government on-line e-learning cbt (computer based) ... product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) ...modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies  more...
The Manufacturing Industry Overview Version 2 on-line e-learning cbt (computer based) ... driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations  more...
The Telecommunications Industry Overview Version 2 on-line e-learning cbt (computer based) Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...
Attracting Motivating and Retaining Technical Professionals on-line e-learning cbt (computer based) ...aining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these techniques to your own company. Plus, you will explore how to create the kind of work environment that will support  more...
Giving Feedback to Colleagues on-line e-learning cbt (computer based) Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...
Giving Feedback A Manager s Guide on-line e-learning cbt (computer based) The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...
What to Do When the Going Gets Tough on-line e-learning cbt (computer based) ...Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate  more...
Professional Skills for Customer Service Agents on-line e-learning cbt (computer based) ...resenting many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and  more...
Goal Setting Goal Setting Tools for Managers on-line e-learning cbt (computer based)cd rom ...as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the obstacles associated with goal setting.  more...
Facilitation Facilitating Challenging Situations on-line e-learning cbt (computer based)cd rom ...Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To Apply steps to foster healthy  more...
Negotiating The Negotiation Process on-line e-learning cbt (computer based)cd rom ... Apply the guidelines you should follow when conducting a challenging negotiation. Audience Managers, team leaders, and professionals who are responsible for negotiating on behalf of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning  more...
Project Management Essentials Controlling Closing a Project on-line e-learning cbt (computer based)cd rom Project Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To  more...
Team Management High Performance Teams on-line e-learning cbt (computer based)cd rom ...r company. Learn To Set challenging, but achievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy  more...
Facilitation Series on-line e-learning cbt (computer based)cd rom The Facilitation Series includes the following courses: Facilitation: The Effective Facilitator Facilitation: The Facilitation Process Facilitation: Facilitating Challenging Situations To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
Scoping the Six Sigma Project on-line e-learning cbt (computer based) ...tomer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up  more...
From Pedagogy Inc- I.V. Therapy Education
Acid-Base Insight Generator ...challenging task for healthcare students, both nurses and physicians. Nevertheless, as acid-base disturbances are life threatening and demand rapid analysis and correction, their understanding is of critical importance. The acid-base Insight Generatora was designed to endow the students with both the knowledge and understanding of acid-base metabolic disturbances and a sense of  more...
Wound Care in Todays Healthcare Environment on-line e-learning cbt (computer based)study at homeself directed ...challenging area of nursing care. And yet, todaya ™s nurses face these skin complications on an almost daily basis in almost every healthcare setting. This instructional course has been designed for nurses providing care to patients with, or at risk for wounds. There are numerous factors that increase onea ™s risk of a difficult-to-treat wound. With an aging population and an  more...
Infection Prevention and Control in Long-Term Care on-line e-learning cbt (computer based)study at homeself directed ...atory and actively participate in group activities can be challenging. This course provides an overview of the risks of infection in the LTCF and reviews specific infections that may occur and prevention measures. In addition, the components of a successful Infection Control Program are presented, including surveillance and outbreak control. Links to Infection Prevention and Control resources  more...
From Pitman Training Centre Notting Hill
Typing Speed Improvement - Keyboard Speed Development self directedcomputer lab This programme is for people who can already touch type with a speed of at least 25 wpm and who want to achieve 70 wpm. You'll enjoys lots of increasingly challenging drills and exercises, stretching your fingers and enabling you to attain the highest typing speed with great accuracy. Learn more at www. holborntraining. co. uk  more...
From Serebra Learning Corporation
Federal Government Industry Overview Version 1 on-line e-learning cbt (computer based) ... product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an  more...
The Oil and Gas Industry Overview Version 2 on-line e-learning cbt (computer based) ...s a modest return.In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies  more...
The Manufacturing Industry Overview Version 2 on-line e-learning cbt (computer based) ... driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations  more...
Assessing Customer Behavior on-line e-learning cbt (computer based) In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in  more...
Technical Support Agent Skills Simulation on-line e-learning cbt (computer based) Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...
Professional Skills for Customer Service Agents on-line e-learning cbt (computer based) ...resenting many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and  more...
An Introduction to Project Management PMBOK-Third Edition aligned on-line e-learning cbt (computer based) ...rary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time,  more...
Working with Difficult People Cope With Continued Conflict on-line e-learning cbt (computer based) Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an  more...
Making Group Decisions The Nature of Groups on-line e-learning cbt (computer based) This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.  more...
Goals and Goal Setting on-line e-learning cbt (computer based) ...lified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to  more...
Developing a Positive Attitude on-line e-learning cbt (computer based) ...u, or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation, and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive, and provide you with skills for  more...
Giving Feedback to Colleagues on-line e-learning cbt (computer based) Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...
Giving Feedback A Manager s Guide on-line e-learning cbt (computer based) The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...
Attracting Motivating and Retaining Technical Professionals on-line e-learning cbt (computer based) ...aining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these techniques to your own company. Plus, you will explore how to create the kind of work environment that will support  more...
Becoming a Manager on-line e-learning cbt (computer based) What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...
A New Manager s Role in the Company s Future on-line e-learning cbt (computer based) ...challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on  more...
Managing in a Global Business Environment on-line e-learning cbt (computer based) ...ow face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers  more...
Scoping the Six Sigma Project on-line e-learning cbt (computer based) ...tomer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up  more...
Lean Logic on-line e-learning cbt (computer based) Suppose a friend told you that it was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's  more...
Managing People: Motivating your Team on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. This course will help you understand what motivates members of your team. It will help you analyse how to work with each person to improve their performance and realise their  more...
Babcock and Wilcox Case Study: Operations Overview on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...
Royce Hotel Case Study 1: Understanding the Business on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. The first stage in getting to grips with how an operation works is to understand the business you're dealing with. In this course you can take a hands-on approach to understanding operations management by examining the practical day-to-day problems facing a fictitious business, the Royce  more...
Royce Hotel Case Study 2: Planning and Control on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...
Royce Hotel Case Study 3: Inventory on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of Inventory management. It explores why businesses hold inventory and the conflicting pressures influencing how much or how little it holds. It also examines how the level of inventory changes according to which type of operations process the business  more...
Royce Hotel Case Study 4: Quality on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines the critical area of Inventory management. It explores why businesses hold inventory and the conflicting pressures influencing how much or how little it holds. It also examines how the level of inventory changes according to which type of operations process the business  more...
Royce Hotel Case Study 5: Process on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. This course examines 5 different types of process that a business operation can adopt: what each involves and the type of operation it's suitable for. It also explores the technique of profiling and, specifically, how to use it to determine the most suitable choice of process for a business.  more...
Royce Hotel Case Study 6: Bringing it Together on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Operations planning and Operations Management has never been more sophisticated, nor more demanding. The pressure to improve quality; the need to manage materials and people more cost effectively; the drive to manage capacity more flexibly; and develop control systems which highlight problems while there's still time to do something about them, conspire to make the role of Operations Manager one  more...
Apply the Theory: The Ford Motor Company Case Study on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...re to make the role of Operations Manager one of the most challenging of all of the corporate functions. In this course you can explore how operations theory stands up in practice by examining the operations function of the Ford Motor Company at Dagenham, Essex. Through interviews with key operations managers you can explore planning and control, Inventory, Quality, process choice, Performance  more...
KAZ (Keyboard AZ) Typing Tutor on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd ...uct and get on with their work. In this ever-changing and challenging economic climate employees' skills have never had a more direct impact on the bottom line of a business. Increased productivity through learning is the key to competitive advantage and what skill could be more fundamental to productivity than typing? Most employees will work with a PC keyboard to get the job done. Outlook,  more...
Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 1 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the first course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...
Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 2 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the second course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...
Distributed Application Design and Development using Microsoft Visual Studio 6.0 - Part 3 on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd This is the final course in a three part series designed for developers. This series will introduce them to the opportunities and challenges of creating enterprise-level applications. Participants will see how creating such flexible and scalable applications can be challenging and will learn how to address these challenges by employing appropriate design, tools, and technology.  more...
Goal Setting Goal Setting Tools for Managers on-line e-learning cbt (computer based) In ''Goal Setting: Goal Setting Tools for Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers,  more...
Facilitation: Facilitating Challenging Situations on-line e-learning cbt (computer based) In Facilitation: Facilitating Challenging Situations participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically they will learn how to handle difficult team members the best way to confront team resistance and the most effective way to resolve conflicts among team members.  more...
From Education Systems
Get Paid To Travel on-line e-learning cbt (computer based) If you love to travel and enjoy working with individuals, tour directing and guiding may be the career for you! As a professional tour director, you are hired by tour operators to escort groups on local programs, domestic tours, international tours and cruises. You may be on an African safari one week and cruising the Seven Seas the next. If you prefer local work, there s plenty of opportunity  more...
From International Management Forum (IMF)
TOGAF 9 and ArchiMate Foundation study at home ... the exam. It includes a Key Learning Pointsa ™ and challenging a Test Yourselfa ™ questions. The TOGAF 9 and ArchiMate Foundation course provides the solid base of information you need to become TOGAF 9 Foundation (level 1) certified. The distance learning course TOGAF 9 and ArchiMate Foundation saves you time, money and working hours and you can study where, whenever and in the  more...
From Treeline Training, Inc.
Managing Difficult Interactions ...challenging and often unpleasant, difficult interactions at work dona ™t necessarily have to end negatively with hard feelings and lack of trust. This course provides participants with perspectives and techniques that help diffuse anger and frustration and create greater understanding when difficult interactions occur. Participants will learn why interactions often become difficult, learn  more...
Customer Loyalty Increasing customer loyalty has never been more important or more challenging than it is today. This course provides participants with the knowledge and skills to improve service to customers, understand the elements of great service, establish a position unique in the customera ™s eyes, even when faced with challenges from customers.  more...
From Sessions College for Professional Design
Digital Video Editing I on-line e-learning cbt (computer based)study at homeself directed Learn the art and craft of editing videos from two award-winning filmmakers. The course explores techniques that can be applied in a range of non-linear editing programs, including Avid, Final Cut, and Premiere. Yet the main focus is not just on developing software skills it s on exploring the magic behind video editing. Challenging projects including editing a commercial, an interview, a  more...
Photoshop Advanced on-line e-learning cbt (computer based)study at homeself directed Take your Photoshop skills to the next level by mastering Photoshop's advanced features. Students explore professional approaches to compositing, retouching, image correction, and masking. Brushes, lighting, textures, and special effects are explored as creative ways of producing high-impact images for print or Web media. The course builds on a basic level of Photoshop knowledge experience and  more...
web design I on-line e-learning cbt (computer based)study at homeself directed ...challenging creative environment. To compete in this field, you'll need not only a mastery of graphic design, navigation design, and page layout, but also a basic proficiency in Web foundations like HTML, XHTML, CSS, and JavaScript. Sounds like a tall order? This distance learning course equips you for the challenge through industry-foundation online, instructor-led web design projects.  more...
Maya Basics on-line e-learning cbt (computer based) Autodesk Maya combines powerful tools for the major areas in 3D content creation: modeling, animation, texturing, and rendering. Many of today s top video games are created in Maya, from characters, to models, levels, and more. This 6-lesson course helps you unlock the mysteries of this challenging program. You ll develop a thorough understanding of the Maya toolset, learning how to create, edit,  more...
Portrait Painting on-line e-learning cbt (computer based) Learn how to tackle the challenges of portraiture including utilizing knowledge of anatomy, starting with effective drawings, considering lights and darks, mixing flesh tone paints, and laying on color. You'll also explore portraiture throughout history and strategies for working with live subjects. You'll build your portraiture skills over three challenging projects, guided throughout by  more...
From Web Rail
Introduction to Railways in Australia on-line e-learning cbt (computer based)study at homegroup study and discussionself directed Whether you have a need to learn about the industry you work in, or you have a general interest in Australian rail - this unit is for you. The unit explores some interesting history of railways in our states and explores many current rail sites to provide some indication of the depth and breadth of the current system and key players. There are a host of fun and challenging activities to keep  more...
From JED New Media inc.
Dealing with Difficult Employees on-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminartrain the trainercomputer lab Synopsis Anyone who is in a position of managing people will benefit from these real-life strategies and processes of dealing with difficult employees. Meet a mixed cast of characters who can make a managera ™s life miserable in a multitude of ways, and glean specific techniques to improve behaviors in the workplace. (Audio player required.) 60-minute online tutorial  more...
From Braini Academic
Cisco CCNA Exam Preparation on-line e-learning cbt (computer based)study at homecoursewareself directedcomputer lab ...l give you the extra preparation boost needed to pass the challenging Cisco CCNA Certification Exam (Cisco Exam 640-802). The CCNA ® is a more advanced networking certification than the entry-level CCENT ®. This course is designed as a follow-up to the two core "Introduction to Network Engineering" and "Practical Network Engineering" courses. You will perform additional hands-on  more...
From ProTrain Online
CompTIA Server+ on-line e-learning cbt (computer based)study at homeself directed The Server Hardware Specialist focuses on complex activities and solving complex problems to ensure servers are functional and applications are available. This specialist is expected to have an in-depth understanding of the planning, installing, configuring, and maintaining servers, including knowledge of server-level hardware implementations, data storage subsystems, data recovery, and I/O  more...
From The College of Teachers
Action research for teachers and teaching assistants ...ice. There may be areas or subjects that are particularly challenging and you may want to spend some time developing your skills and testing yourself to your satisfaction. Course creation and delivery This course is created in collaboration with The College of Teachers and National Inspections. The course content is developed and supported by National Inspections, a UK-based organisation  more...
Foundations in Leadership for Medical Practitioners course ...ice. There may be areas or subjects that are particularly challenging and you may want to spend some time developing your skills and testing yourself to your satisfaction. Benefits of this online course include: Six modules delivered online Tutor support Complete online tasks and quizzes Flexible timescale Quick and easy access Course creation and delivery  more...
From Service Strategies
Support Representative - Online on-line e-learning cbt (computer based) ...with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization. In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill transfer to the  more...
From Aspira Continuing Education
Mental Health and Clinical Social Work Professional Ethics CEU Course This course is designed to help you: 1. Describe legal and ethical issues related to confidential mental health information 2. Identify limits to confidentiality and disclosure 3. Increase familliarity with challenging confidentiality ethical issues 4. Differentiate between legal and ethical issues concerning confidentiality  more...
From Coaching Ourselves
The Players of Cultural Change ...you have to understand who plays what role in sustaining, challenging, and shifting that culture. When a culture change program has been launched, it is tempting for leaders to move straight on to other challenges, often taking their eyes off the 'cultural ball', but this is exactly the time when leaders need to be most alert to what is happening on the ground. The objectives for this  more...
Leading Change in Difficult Times ... powerful methods to guide organizations through the most challenging of times. The objectives for todaya ™s exploration are to: * Appreciate how a cycle of deteriorating morale occurs during times of crisis * Understand potential threats to employee engagement and how you can effectively tackle each one * Decide how you can best motivate and inspire your staff during a  more...
From Dayspring Dementia Training
Learning Matters - Core Skills in Dementia What is dementia? - Types of dementia - What is NOT dementia - Brain structure and damage in dementia Effects of Dementia - Memory losses - Problems with decisions - Loss of self - Hallucination, delusion, sun downing, emotional lability, confabulation - Catastrophic reaction Cause Theory - Identity - and all it means; identity as an important issue in dementia -  more...
From Job Training Institute
Aged Care Certificate III CHC30208 ...ial care facilities. Working in the Aged Care industry is challenging, however making a difference in the lives of the aged is quite rewarding. You will learn all the necessary requirements to meet the needs of the elderly, including their physical, emotional, and behavioral needs. Upon completion of this course, you will be able to gain employment in a wide variety of positions using your  more...
From PDHengineer. com-Decatur Professional Development, LLC
Sanitary Sewers - Condition Assessment and Rehabilitation on-line e-learning cbt (computer based) ...and environmental risks. One of the most important and challenging elements to reducing or eliminating sanitary sewer overflows is condition assessment, including an effective sanitary sewer evaluation survey (SSES). Condition assessment seeks to locate and characterize specific defects or inadequacies of the sewer system and quantify them in terms of contributing to overflow and/or backup  more...
The Effective Use of Allowances in Design Documents on-line e-learning cbt (computer based) ...challenging to prevent cost overruns during the course of completing a construction project in today?s design and construction environment. The primary challenges for these overruns can come from many factors including aggressive budgets and our current methods of communication including mass emails and ftp sites. Unfortunately, designers can often be given the blame for these cost overruns  more...
From Skillspride Online Training
Lotus Notes 5.0 Advanced User on-line e-learning cbt (computer based) This course is an advanced course of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use remote working, database replication, mail rules and agents. The course also covers application integration topics such as importing, exporting, linking and  more...
Lotus Notes 4.6 Advanced User on-line e-learning cbt (computer based) This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand  more...
Lotus Notes 4.5 Advanced User on-line e-learning cbt (computer based) This course is an advanced presentation of some of the more technical user features of Lotus Notes. Users who appreciate a challenging experience will enjoy venturing into Notes database design and automation features. Readers will learn to use and create queries, full text indexes, agents and SmartIcons. To import & export data, link & embed objects and write basic formulas, plus understand  more...
From Corporate Education Group
Six Sigma eGreen Belt on-line e-learning cbt (computer based) ...ulture change. Our Green Belt training is one of the most challenging and robust curriculums offered. Our goal is not just to train Green Belts we want to shape the very best Green Belts in the world. With that goal in mind, BU requires traditional work on a Six Sigma project concurrent to training, and expects students to take exams and subject themselves to a challenging experience. This  more...
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