Online Challenging eLearning - Training Resources

Certificate in Web Content Creation (Master Classes) ...ill stretch your writing muscles, exercise your mind with challenging ideas, and express yourself in a new way. You?re going to become a maestro of web content. Recommended text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. With a doctorate from Yale, Jonathan Price teaches web writing, information architecture, and content  more...

LBD: Behavior Reduction and Challenges Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...

Dealing with Customer Complaints ...onses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Dealing with Customer Complaints When customers complain, it shows they  more...

Writing Standards-Based Assessments Give your students an edge on state assessments by learning how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to  more...

Managing Conflict And Difficult Behavior DISCONTINUED--See Replacement Courses 3419-B Communication with Power: Resolving Conflict. This course will help you to shape the way your team communicates and works together. It will help you handle conflict positively and constructively, and it will equip you with techniques to make the best of any challenging people and situations you might encounter. Managing Conflict And Difficult Behavior  more...

Managing Meetings ...It will equip you with techniques to make the best of any challenging people and situations you might encounter, and it will help you to build high performing teams that are flexible, creative and light on their feet. Managing Meetings Managing Meetings will help you to shape the way your team communicates and works together. It will equip you with techniques to make the best of any  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...p #2: Take the SPSM Exam. This online exam consists of 90 challenging questions covering material from the six aforementioned online classes. These questions comprehensively test your ability to apply skills to situations that you may face in your purchasing job. And, again, you take it online meaning that you DO NOT have to travel to a testing facility. You can take the exam from anywhere  more...

Providing Excellent Customer Service in a Multicultural Environment ...ng diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. This course will introduce you to the basics of how  more...

Medical Terminology Training ... ten fastest growing allied health occupations. These are challenging, interesting careers that are compensated according to the level of training and skills, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies and government agencies; some work from  more...

Legal Nurse Consulting Certificate Program ... this area. Legal Nurse Consulting is a very exciting and challenging practice specialty. I am sure you will be pleased with our certificate program?s course of study. This course will surely prepare you to begin your career as a Legal Nurse Consultant. This certificate course is formatted for 90 contact hours of self-paced study. Upon completion of the course, participants will be awarded the  more...

Expert Certificate Course in Medical Billing ...cords. This course will prepare you for a career in this challenging profession. Course work is presented in a modular format and will focus on medical billing techniques and the preparation of claims. Specific information will be provided for all major health insurance providers. Students are provided with exhaustive learning materials including online, workbooks, texts and videos. This  more...

Comprehensive Medical Coding Training ...en fastest growing allied health occupations. Coding is a challenging, interesting career that is compensated according to the level of training and skill, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor offices, health maintenance organizations (HMOs), mental healthcare facilities, insurance companies, law offices, and government agencies.  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...vironment. Our advanced medical transcription training is challenging and comprehensive, and prepares the student for employment either from home or in a multi-specialty clinic, hospital, or transcription service centre. This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive Modular Education) method of instruction, which provides students  more...

Comprehensive Medical Transcription Training ...while their MT is on vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something I do not want to do, because I really am doing what I want to do! This is so, just, well, WOW! Thank you so much for making it possible through your study course, and keeping it affordable which is really the main reason I chose it. Please  more...

Complaints And Angry Customers Complaints And Angry Customers The Complaints and Angry Customers course helps sales and service providers understand how to approach the more difficult and challenging situations they?ll encounter. It provides participants with a 6 step method for handling complaints, communication strategies for staying in control and for soothing feelings that are running high. And it equips participants with  more...

Conducting Performance Reviews ...se description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging  more...

How To Master Human Resources ...Course description -- This bundle covers some of the most challenging human resource compliance issues that employees and supervisors facea sexual harassment, violence, and EEO practices. Use the lessons in this bundle to prevent or address workplace situations that must be handled sensitively in order to promote respect and avoid legal consequences. Also included is a course to assist your  more...

Industry Overview Federal Government ... product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an  more...

The Oil and Gas Industry Overview Version 2 ... a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new sources of oil and gas to replace the old ones, the emerging oil demand and supply equation renders some of the world's most powerful nations increasingly dependent on some of the world's most unstable regions. As a result, companies  more...

The Manufacturing Industry Overview Version 2 ... driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to emerging markets worldwide. Intense pressure to reduce costs and the need to effectively manage a complex supply chain have manufacturers shifting their production bases and spreading out operations  more...

The Telecommunications Industry Overview Version 2 Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...

Facilitative Fundamentals Tools and Techniques You're heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to  more...

Attracting Motivating and Retaining Technical Professionals ...aining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it you will learn the factors and techniques that can attract competent technical people to a job, and you will learn how to apply these techniques to your own company. Plus, you will explore how to create the kind of work environment that will support  more...

Professional Skills for Customer Service Agents ...resenting many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and  more...

Customers Confrontation and Conflict ...us, rude customer? YES Not knowing how to handle one It's challenging to stay service-minded when the person you are dealing with is being "difficult." This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations. You'll be able to identify elements of emotional response that interfere  more...

Overcoming Difficult Service Situations ...'s tempting to cut and run, but coping with even the most challenging situations is part of customer service. This course is designed to give you the means to hang in there when the going gets especially tough. Recognition of the warning signals is an important first step. Then you'll practice strategies that de-escalate confrontational clients. Admitting mistakes is an easy concept, but for  more...

Giving Feedback A Manager s Guide The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the  more...

What to Do When the Going Gets Tough ...Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Goals and Setting Goals ...lified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of both. In this course, you'll examine the types of goals you can use to advance your career and personal life, learn to construct goals that are both challenging and achievable, discover how to  more...

Creating a Positive Attitude ...u, or you may find it hard to cope with the difficult and challenging situations that you find yourself in. Taking action to develop a positive attitude involves examining how you perceive your situation, and how you deal with your perception of the situation. This course will show you that it is possible to change your perspective from negative to positive, and provide you with skills for  more...

An Introduction to Project Management ...rary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the field of project management is rapidly expanding, as more companies become project-based organizations. However, not all organizations and industries manage projects well. Some continue to waste time,  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Scoping the Six Sigma Project ...tomer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up  more...

Creating and Analyzing an Operating Budget ...ny would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear view of its goals and its means of achieving those goals. A well-planned budget is just the tool to help steer your company in the right direction--your company will be able to make critical decisions based on current facts and reasonable  more...

Managing in a Global Business Environment ...ow face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers  more...

Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

A New Manager and the Company s Future ...challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on  more...

Goal Setting Goal Setting Tools for Managers ...as how to motivate individuals to continually set new and challenging goals. Learn To Identify the criteria for meaningful incentives. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the obstacles associated with goal setting.  more...

Facilitation Facilitating Challenging Situations ...Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To Apply steps to foster healthy  more...

Negotiating The Negotiation Process ... Apply the guidelines you should follow when conducting a challenging negotiation. Audience Managers, team leaders, and professionals who are responsible for negotiating on behalf of their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning  more...

Project Management Essentials Controlling Closing a Project Project Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To  more...

Team Management High Performance Teams ...r company. Learn To Set challenging, but achievable, team goals. Resolve conflict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy  more...

Facilitation Series The Facilitation Series includes the following courses: Facilitation: The Effective Facilitator Facilitation: The Facilitation Process Facilitation: Facilitating Challenging Situations To review individual course descriptions, please return to the previous page and select the desired title(s).  more...