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Information Technology Infrastructure Library (ITIL) on-line e-learning cbt (computer based) ...nt for IT Services Problem Management Capacity Management Change Management IT Service Continuity Management Release Management Availability Management Configuration Management Learner-friendly technology Get introduced to ITIL using our award-winning learner navigation controls. For Organizations Create momentum for your ITIL initiatives utilizing our interactive ITIL Lite? online solution.  more...
From 123-CBT Computer Based Training
Managing Delegation on-line e-learning cbt (computer based) Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...
ITIL Problem and Change Management on-line e-learning cbt (computer based) Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...
Oracle Database 11g Change Management Overview and SQL Plan Management on-line e-learning cbt (computer based) outline the uses of management tools in Oracle Database 11g, such as SQL Performance Analzer, SQL tuning sets, and SQL plan baselines, and outline how you can use them to effectively manage change and execute SQL plans.  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) ...he Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to the components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an  more...
PDM and SAP R 3 PDM Introduction on-line e-learning cbt (computer based)cd rom ...ration. Process and Project Management. PDM Engineering Change Management. Workflow. CAD Interface. Project System. Unit 2: Product Development Basics Duration: 2 - 3 Hour(s) Creating Documents. Creating Document Master Records. Assigning an Original to the DMR. Storing Originals in the Vault. Classifying Documents. Creating a CMR. Creating Change Headers. Change Master  more...
SAP R 3 PDM Product Development on-line e-learning cbt (computer based)cd rom ...mple of implementing the product development process with change management using the SAP R/3 PDM module, AutoCAD, and AutoCAD SAP R/3 PDM. The emphasis here is placed on familiarizing the user with system functions within the framework of a business process. L earn To: Product Data of a Part to be Produced. Product Data of an Assembly. Bills of Material and Work Scheduling.  more...
Oracle 11i10 Order to Cash Order Creation Setup on-line e-learning cbt (computer based)cd rom ...of books (SOBs). Identify key concepts in the drop ship change management process. Sequence the steps to create a drop ship order line. Identify key concepts involved in using Back-to-Back orders. Schedule an order line. Identify key concepts involved in scheduling orders. Schedule an order. Identify options for managing scheduled orders. Identify key concepts related to the  more...
CompTIA Server 2005 Server Maintenance Security on-line e-learning cbt (computer based)cd rom ... electrical irregularities. Identify the key aspects of change management. Unit 2: Security Identify the key aspects of securing a physical site. Identify the types of access control systems. Identify the key aspects of securing backup tapes. Identify the key aspects of documenting security measures. Identify the key aspects of maintaining the temperature of a server room.  more...
Windows 2000 Network--Designing Security Part 1 Sec Planning on-line e-learning cbt (computer based)cd rom Course Overview This is the first course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn the Windows 2000 security model and technologies to plan for a secure enterprise network, creating and analyzing a network security plan, planning  more...
Windows 2000 Network--Designing Security Part 1 Sec Planning on-line e-learning cbt (computer based)cd rom ... and product life cycle. Identify the guidelines for the change management plan to ensure network security. Identify the most appropriate security plan for a specified organizational setup. Evaluate a specific security plan on the basis of organizational factors. Match various types of IT management structures with their characteristics. Identify the network security planning guidelines  more...
Value Chain Management Managing the Transition to a Value Chain on-line e-learning cbt (computer based)cd rom Managing the Transition to a Value Chain focuses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal  more...
Change Management Managing Change on-line e-learning cbt (computer based)cd rom ...Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization. Learn To Identify the different levels of change.  more...
Change Management Adapting to Change on-line e-learning cbt (computer based)cd rom ...Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process, enabling them to understand their own-and others'-needs and responses at each phase. Learn To Distinguish between change and transition. Understand  more...
Managing Change Implementing the Change Process on-line e-learning cbt (computer based)cd rom ...rse is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: The Fundamentals of Managing Change (0.5 - 1 hour) Identify the different levels  more...
Managing Change Overcoming Change Obstacles on-line e-learning cbt (computer based)cd rom ...rse is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Facing Obstacles to Change (0.5 - 1 hour) Identify the guidelines for easing the  more...
Managing Change Managing Yourself Through Change on-line e-learning cbt (computer based)cd rom ...rse is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Responding to Change (0.5 - 1 hour) Identify the three phases of the transition  more...
Managing IT Projects Project Control Closure on-line e-learning cbt (computer based)cd rom ...ol the scope of the project and abide by the rules in the change management plan while balancing the triple constraint of time, cost, and quality. Unit 2: Quality, Risk, and Performance (1 - 1.5 hours) Identify features of quality management. Identify guidelines for managing risk. Identify techniques used for planning,  more...
Change Mangement Series on-line e-learning cbt (computer based)cd rom The Change Management Series includes the following courses: Change Management: Managing Change Change Management: Adapting to Change To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
From Learn Skills
Managing Quality Customer Service on-line e-learning cbt (computer based)study at homecoursewareself directed Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that  more...
Change Management on-line e-learning cbt (computer based)study at homecoursewareself directed ...ansformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in the versions of a project and managing these versions properly.  more...
From Pitman Training Centre Notting Hill
Managing Change on-line e-learning cbt (computer based) This unit is made up of 3 modules (see descriptions below) which can be taken as stand-alone subjects or which can form part of our BTEC Diploma, Certificate & Award In Management Studies. The whole unit is usually completed in 20-28 study hours. You can start your studies whenever you wish and you can study at times to suit you as the modules are delivered online. There is so much to  more...
From Serebra Learning Corporation
ITIL Problem and Change Management on-line e-learning cbt (computer based) Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...
A Workable Solution for Internal Clients on-line e-learning cbt (computer based) One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...
Management Tools and Metrics on-line e-learning cbt (computer based) Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is  more...
Project Management Government on-line e-learning cbt (computer based) This course focuses on project management for Federal Government agencies. Specifically, the course focuses on the differences between project management in a private organization and in the federal government This course series is designed for project managers who have a fundamental understanding of project management concepts, but are looking to apply these concepts within their government  more...
Managing the Delegated Environment on-line e-learning cbt (computer based) ...u will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in supervising, empowering, and providing effective feedback in a monitored situation. By participating in this course, you will become a proficient manager of a delegated environment. Individuals who have the opportunity to distribute  more...
The Six Sigma Change Agent on-line e-learning cbt (computer based) ...he Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success, so this course will introduce you to the components of a successful communications strategy. Many organizations, and often even Six Sigma team members, are resistant to change. That's why this course offers you an  more...
Leadership on-line e-learning cbt (computer based) ...ture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation  more...
Windows Server 2003 Planning a Security Infrastructure on-line e-learning cbt (computer based) To outline the processes and considerations for the planning the public key infrastructure and securing network data Systems engineers, systems analysts, IT consultants, and support professionals tasked with planning and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) program  more...
Planning and Designing a Security Infrastructure on-line e-learning cbt (computer based) To identify the main features and design criteria of a security infrastructure and framework Prospective systems engineers; technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003  more...
HDI Help Desk Analyst Help Desk Processes on-line e-learning cbt (computer based) ...cesses including incident management, problem management, change management, knowledge management, quality management, security management, and business continuance management. This course also covers service metrics and service measures such as conducting and distributing surveys. In addition, this course covers sourcing types and the Service Level Agreement (SLA). HDI's HDA test and  more...
Change Management: Managing Change on-line e-learning cbt (computer based) Change Management: Managing Change will help you develop the skills to proactively address change and meet the challenges of transition in the workplace. You will practice your skills as you work with various employees to overcome the problems encountered when making changes in your organization.  more...
Change Management: Adapting to Change on-line e-learning cbt (computer based) Change Management: Adapting to Change develops participants' ability to effectively handle organizational changes. It familiarizes them with the three phases of the transition process enabling them to understand their own-and others'-needs and responses at each phase.  more...
Product Development with SAP R/3 PDM on-line e-learning cbt (computer based) This course aims to provide all the employees in your company working with Product Data the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x the CAD system AutoCAD 14.01 and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without variants of  more...
From Global Institute for Management (GIM)
Change Management Basics on-line e-learning cbt (computer based) ...efinitions, frameworks, and strategies for organizational change management. In this comprehensive course, you will learn how change can be managed. You will gain an understanding of how resistance to change can be overcome. This course will cover a wide variety of topics related to change management including: What is Change Management? Who are Change Agents? The Strategic Objectives  more...
From SilkWeb Consulting & Development LLC
Manager Training - Advanced Level Managers with more than 2 years of on-the-job experience or mid to senior-level managers need learning that builds on their existing knowledge. Our advanced-level manager certification program provides experienced managers with the tools needed to refine their skills and to develop strategies that will help them take their organization to the next level of success.  more...
From Learningdom
Business Analyst Business Analyst Introduction To Business Analyst, Software Development Life Cycle, Project Kickoff, Use cases, Business Use cases cont, Business Use cases cont, System Use Cases, System Use Cases cont, System use cases cont, State diagram, JAD Session, Requirements Change Management, Non-functional Requirements  more...
From BMC Software, Inc
BMC Remedy AR System 75 Foundation - Part 2 on-line e-learning cbt (computer based)study at homecoursewareself directedcomputer lab This course provides BMC Remedy ITSM 7. 5 administrators with the concepts and hands-on experience to incorporate best practices when administering the BMC Remedy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop  more...
From Knowledge Management Institute Switzerland
Certified Knowledge Manager Training (Switzerland) instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedworkshop / seminar ... KM and Leadership, Culture, Organisational Development & Change Management, whereas Pavel Kraus will cover KM Structure, KM Tools, IT Support & Measurement, and the Business Case and metrics for KM. Case Studies & Discussions will be used to illustrate the application of KM principles and best practices. The Certified Knowledge Manager (CKM) was created by the KM Institute s Douglas Weidner,  more...
From JED New Media inc.
Setting Goals that Stretch on-line e-learning cbt (computer based) In this JEDlet, learn how stretch goal setting can be used to enhance employee performance and accelerate employee growth and development on the job. Applied properly, stretch goal setting can ultimately boost the bottom line of an organization by creating high performance teams.  more...
From Change Facilitation
Online Training Course on Change Management on-line e-learning cbt (computer based) ...Change Management in interactive training courses, being connected to the trainer and the other course participants through your computer and a video conferencing system. Maximum number of participants per course: 20 Register at http://www.change-management-toolbook.com/about/training_virtual.html In our online workshop you will get an overview on schools of thought that have influenced the  more...
From MaxIT Corporation
Change Managememt on-line e-learning cbt (computer based)coursewareself directedcd romcomputer lab This self-paced training will provide the learner with an introduction to change management skills and techniques. The learner will be presented with key concepts of change management, the fundamentals of change, the change process and overcoming resistance to change. With an additional license, this training includes an authoring tool that allows you to customize the existing content and add  more...
From Boston University Corporate Education Center
Online Preparing for the PMP Exam on-line e-learning cbt (computer based) ...ontrol. Project Scope Management: Planning, definition, change management, and verification of the project scope. Project Time Management: Activity/task definition, dependencies, schedule development, and time control. Project Cost Management: Resource planning, estimating, budgeting, and control. Project Risk Management: Planning to avoid, transfer, reduce, and control risk. Project  more...
From LaMarsh & Associates, Inc.
LaMarsh Managed Change e-Lesson on-line e-learning cbt (computer based) ...ning is a web-based self-directed, introductory course on change management for individuals who are responsible for making change happen. The course provides 8-12 hours of "on-screen" time to learn about concepts, techniques, and tools. Then in an additional 2-4 hours "off-screen," use what you learned to develop your skills through a real or simulated change specific to your organization.  more...
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