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Access 2002 Advanced ...aving A Macro Running Macros Adding Macros To Toolbars Changing The Appearance Of A Button Adding A Macro To A Form Help With Macros Lesson 5: Introduction To Visual Basic Introduction Lesson Objectives Visual Basic For Applications Viewing A Module The Visual Basic Editor Converting Macros To Visual Basic Viewing The Properties Of A Command Button Creating New Event  more...

Access 2002 Intermediate ...zing The Interface Creating A New Folder Other Options Changing The Default Database Folder Specifying Keyboard Behavior Setting Default Field Types & Sizes Creating A New Database Opening A Table Using Find Search Options Using Replace Filtering By Form Removing A Filter Creating An Advanced Filter Applying More Than One Filter Sorting In Form View Applying The Last Known  more...

Excel 2002 Basic ...A Worksheet The Insert Dialog Box Renaming A Worksheet Changing Sheet Tab Order Deleting A Worksheet The Tab Scrolling Buttons The Status Bar Overview Of Menus The File Menu The Edit Menu The View Menu The Insert Menu The Format Menu The Tools Menu The Data Menu The Window Menu The Help Menu The Ask A Question List Box The New Blank Document Button The Open Button The Save  more...

Excel 2002 Intermediate Excel 2002: Intermediate Microsoft Lesson 1: The Document Window Introduction Lesson Objectives Opening Excel Opening An Existing Workbook Splitting A Worksheet Vertically Splitting A Worksheet Horizontally Removing Splits Freezing Panes Unfreezing Panes The Watch Window Adding A Watch Deleting A Watch Hiding A Column Displaying A Hidden Column Hiding Rows Manually Hiding Rows  more...

Excel 2002 Advanced ...ilter Using Custom AutoFilter The Data Form Dialog Box Changing A Record Deleting A Record Disabling AutoFilter Removing Filters Advanced Filters Saving Your Work Lesson 2: Scenarios & Security Introduction Lesson Objectives Saving A Workbook As A Template Accessing Saved Templates Saving A Template As A Workbook Locking & Unlocking Cells Hiding Proprietary Formulas  more...

Outlook 2002 Volume 1 and Volume 2 ...s Introduction Lesson Objectives The Contact Manager Changing Views The Contact Manager Form Creating Contacts Creating Contacts From The Same Company Editing Contacts Deleting Contacts Using The Find Command To Locate Contacts Printing Contacts Printing Contacts Organizing Contacts Flag A Contact For Follow Up Contact Activity Tracking New Message To Contact Access A  more...

Powerpoint 2002 Basic ... Pane The Notes Pane The Slides View The Outline View Changing Views The Drawing Toolbar The Status Bar Overview Of Task Panes Switching Between Task Panes The Slide Layout Task Pane Applying A Layout About Placeholders Color Schemes Closing The Task Pane Opening The Task Pane Entering Text Selecting Text Changing The Font Changing Font Size The Increase Font Size Button The  more...

Powerpoint 2002 Intermediate ...tioning Pictures Resizing A Picture Rotating A Picture Changing The Order Of Objects Applying A Line Style Compressing Pictures Setting A Transparent Color The Format Picture Dialog Box Grouping Pictures Inserting Multiple Pictures Simultaneously Saving Your Work Lesson 3: Movies & Charts Introduction Lesson Objectives Inserting A New Slide Applying A Layout Applying A Color  more...

Powerpoint 2002 Advanced ...bordinate Inserting A Subordinate Inserting A Coworker Changing Layouts Resizing The Drawing Space Resizing An Organization Chart Adding Text Formatting A Level Deleting Slide Content Changing The Order Of Objects Repositioning An Object Formatting Connecting Lines Applying An AutoFormat Inserting A Cycle Diagram Entering Text Formatting Cycle Diagram Text Sizing A Cycle Diagram  more...

Windows XP Basic ...iewing Option More About The File Menu Naming A Folder Changing Folder Properties Changing A Folders Icon The Standard Toolbar The Search Companion Viewing Options For Folders Deleting A Folder Restoring A Deleted Folder Moving A Folder Copying A Folder Adding A Button To The Toolbar Showing And Hiding Toolbars Lesson 2: Help & Support Introduction Lesson Objectives The  more...

Windows XP Networking Internetworking ...ing Internet Explorer Accessing Web Sites And Web Pages Changing Your Home Page Changing To Default Home Page Adding Favorites Organizing Favorites List Accessing Favorite Web Site Browsing With Hyperlinks Knowing Your History Clearing History Security Options Browsing Local Files And Folders Conclusion Lesson 3: The Active Desktop Introduction Lesson Objectives Single-Click  more...

Windows XP Advanced ...Image Adding An Application To The Quick Launch Toolbar Changing The Properties Of The Start Menu The Classic Start Menu Adding A Program In The Start Menu The Expanded Control Panel Mouse Properties Keyboard Properties Regional And Language Options Changing The Default Langauge Adding An Additional Language Removing A Language Restoring Default Settings Adding New Hardware  more...

Word 2002 Basic ...he New Document Task Pane Entering Text Selecting Text Changing Font Changing Font Size Bolding Text Deselecting Text Correcting Grammar Clear Formatting Inserting A File Selecting Non-Adjacent Items Changing Font Color Showing Non-Printing Characters Hiding Non-Printing Characters Access And Shortcut Keys The Save As Dialog Box The Back Button The Up One Level Button The  more...

Word 2002 Intermediate ... Header & Footer Modifying Zoom Levels Drawing A Shape Changing The Order Of Objects Previewing Your Work Lesson 4: Mail Merge Introduction Lesson Objectives Creating A New Blank Document Inserting The Date & Time Date & Time Smart Tags Inserting An AutoText Entry About Themes The Style Gallery Attaching An Envelope To A Document Formatting Envelope Text Mail Merge Overview  more...

Word 2002 Advanced ...Creating A Cross Reference Entry Viewing A Sample Index Changing The Index Format Creating A Table Of Contents Inserting A Table Of Contents Changing Heading Levels Deleting A Table Of Contents Creating A Table Of Figures Inserting A Caption Formatting A Caption Inserting A Table Of Figures Formatting A Table Of Figures Removing A Table Of Figures Creating A Table Of Authorities  more...

Design of Experiments and Validation of Solutions in Six Sigma ...the response variable(s). They do this by controlling and changing the input variables and observing the effects on the response variable(s). After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas to optimize the response, and then the ideas are tested, implemented, and validated. Later in the control stage, efforts are made to  more...

Administrative Professionals Common Administrative Support Tasks ... the tasks performed in a typical day are varied and ever-changing. But regardless of how much the agenda changes from day to day, there are standard tasks that every administrative professional will perform regularly. This course describes common administrative support tasks. Specifically, it covers the stages of the records management life cycle and details the different types of  more...

Leading Business Execution Leading Business Execution How many times have you and your team decided on new plans to make day-to-day processes more efficient, only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy,  more...

Human Resources Fundamentals HRCI PHR Human Resources Fundamentals (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including core knowledge and concepts fundamental to the field of human resources. The HRCI certification examinations are widely  more...

Strategic Management HRCI PHR Strategic Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including strategic management. The HRCI certification examinations are widely recognized as the industry standard for evaluating HR  more...

Affirmative Action and the EEO HRCI PHR Affirmative Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI  more...

Employment Management HRCI PHR Employment Management (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of  more...

Recruiting and Selecting Candidates HRCI PHR Recruiting and Selecting Candidates (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including the recruitment and selection of new employees. The  more...

Offers Contracts and Exit from the Organization HRCI PHR Offers, Contracts, and Exit from the Organization (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the  more...

Developing Employees HRCI PHR Developing Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are  more...

Developing Human Resources HRCI PHR Developing Human Resources (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for  more...

Compensating Employees HRCI PHR Compensating Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible  more...

Programs to Benefit Employees HRCI PHR Programs to Benefit Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are  more...

Employment Relations HRCI PHR Employment Relations (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Sexual Harassment at Work HRCI PHR Sexual Harassment at Work (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The HRCI certification examinations are widely  more...

Non-Unionized Workplaces HRCI PHR Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Unionized Workplaces HRCI PHR Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certifications, including PHR (Professional in Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are  more...

Health and Safety in the Workplace HRCI PHR Health and Safety in the Workplace (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The  more...

Risk Assessment and Prevention HRCI PHR Risk Assessment and Prevention (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues in risk assessment and prevention. The HRCI certification examinations are widely recognized as the industry  more...

HR s Strategic Role in the Organization HRCI SPHR ...ning the organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to  more...

Management of the HR Process HRCI SPHR Management of the HR Process (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR Strategic Approaches to Workforce Planning and Employment (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to remain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning,  more...

Strategic Approaches to Human Resource Development HRCI SPHR Strategic Approaches to Human Resource Development (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) In order to excel in business, organizations must translate their vision into the necessary level of competencies needed to achieve goals. This course examines how human resource development (HRD) aligns the skills, knowledge, and  more...

Strategic Approaches to Total Rewards HRCI SPHR ...ourse examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their compensation and benefits program to better fit their strategic goals and objectives. All the topics in this course are based on the Total Rewards functional area of the HR Body of Knowledge recommended  more...

Strategic Approaches to Labor Relations HRCI SPHR Strategic Approaches to Labor Relations (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly  more...

Strategic Approaches to Risk Management HRCI SPHR Strategic Approaches to Risk Management (HRCI/SPHR) HRCI Senior Professional in Hurman Resources (SPHR) Senior Professional in Human Resources (SPHR) Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and  more...

Conducting Experiments and Analyzing Results in Six Sigma ...nput variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas based on the best combination of input variables' settings to optimize  more...

Discover Powerpoint 2007 Level 1 ... Using The Keyboard Presentation Views Changing Views Normal View Slide Sorter View Slide Show View Notes Page View Customize PowerPoint PowerPoint Options Customize Your Work Environment Manage Presentation Files Open A Presentation Saving A Presentation Save A Copy Of A Presentation Closing A  more...

Independent Contractors Temporary Employees ... are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with the  more...

Workplace Diversity Awareness ...kforce can enhance an organization's ability to cope with changing workplace dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the  more...

Pursuing Successful Lifelong Learning ...ividual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, then this course is  more...

Illegal Insider Trading Simulation ... with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By  more...

Workplace Diversity Awareness Simulation ... with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By  more...

Shaping the Direction of Customer Service in Your Organization Shaping the Direction of Customer Service in Your Organization There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations and specifically customer service leaders to add value to a customer's experience by creating and implementing strong, clearly-defined  more...

Identifying Your Customers Expectations ...role dictates that you need to maintain awareness of ever-changing customer requirements, then knowing how to conduct focus groups, and use the most effective questioning techniques will be invaluable to you. In its final lesson, this course will also give you the opportunity to practice interpreting customer responses, and extracting from them the attributes of your service that impact most on  more...

Getting Ready to Coach ...mprove its productivity and competitiveness. In a rapidly changing business world, coaching can also help employees adjust and adapt their skill sets. Coaching is about encouraging, confronting, challenging, questioning, as well as consistently respecting and supporting coachees in developing and achieving their goals. This course introduces the skills you need to be an effective coach,  more...

The Facilitator Role The Facilitator Role Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or  more...

Mentoring Strategies for the 21st Century Mentoring Strategies for the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and  more...

Decisions and Risk Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...

Managing Workplace Harassment Complaints Simulation ... with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By  more...

Dealing With Sexual Harassment Simulation ... with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By  more...

The Imperatives of Innovation and Leadership in Strategy ...ations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these  more...

Fundamentals of Purchasing Vendor Management ...rchases account for a large share of its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing professionals. Regardless of their specific roles, many managers and team leaders have purchasing and vendor management responsibilities. These  more...

Marketing Essentials Product and Price Marketing Essentials: Product and Price How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today's highly competitive marketplace, these considerations are more important than ever. This course focuses on the answers to these questions and provides key insight into the  more...

Marketing Essentials Introduction to Marketing ...ate strategy and how online and social media marketing is changing the face of marketing by bringing companies and customers closer together than ever before through new technologies. The importance of marketing planning is also discussed including careful consideration of key concepts such as segmentation, targeting and positioning. This course will also address the traditional Marketing Mix,  more...

Managing SharePoint 2010 Sites Lists and Libraries Managing SharePoint 2010 Sites, Lists and Libraries Microsoft Microsoft SharePoint 2010 offers a complete platform for collaboration, data management, and online information publishing. SharePoint sites provide the basis for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks  more...

SharePoint 2010 Security Business Intelligence ...Point securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and configuring item-level security. It also discusses the concept of sandbox solutions. SharePoint Business Intelligence solutions allow you to collect, store, and analyze business data to help in making business decisions and streamlining business processes. SharePoint  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution Cisco Route 1.0: Implementing an OSPF-Based Solution Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Configuring Open Shortest Path First (OSPF) in today's networks is an important skill to have as a network administrator. You will need to understand the primary configuration commands for single-area and multiarea OSPF designs, and the  more...

The Banking Industry Overview Version 3 ...argely stemming from these factors. With emerging markets changing the landscape of global economic wealth and new generations of customers demanding faster and more innovative products, the industry players adopt unique strategies to overcome these challenges and move forward to deliver financial objectives to people and organizations. This course is designed to help learners understand key  more...

The Utilities Industry Overview Version 1 ...undergoing major changes, and its leaders must adapt to a changing regulatory environment and embrace new technologies to succeed. The utilities industry must also meet growing customer demands for its services, find sustainable sources of green energy, and control its business costs, while, at the same time, funding major projects for the future. Utilities companies are dedicated to solving  more...

The Education Industry Overview Version 1 ...s with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training and development for clients that range from an individual learner to global corporations.  more...

The Insurance Industry Overview Version 3 ...y requirements, competitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This course helps learners understand key concepts, terminology, issues, and challenges associated with the insurance industry, and strategies employed to meet some of those  more...

The Information Technology Industry Overview Version 3 ...rs ahead of the competition. It must also be sensitive to changing customer needs and be driven by new business opportunities as they emerge. Although the industry is continually challenged by intense competition, cost pressures, emerging markets, and security threats, industry players provide solutions through innovation, outsourcing, and strategic mergers and acquisitions to enhance their  more...

The Importance of Diversity and the Changing Workplace ...Changing Workplace Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand things from a different point of  more...

Managing for Rapid Change Uncertainty ...changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare yourself and your team to meet the challenge of change and  more...

MS Word for MAC 2011 Creating Formatting Tables MS Word for MAC 2011: Creating & Formatting Tables Microsoft Word for Mac 2011 has a robust set of tools that allow you to create, style, and format tables in your documents. This course explores the various methods of inserting tables in Word documents, including drawing a table by hand, choosing a table size by selecting a layout from a dynamic grid, and by configuring table settings to  more...

Building Lasting Customer-Brand Relationships ...lves knowing a brand's customers and being aware of their changing needs and behaviors. It also involves looking for new ways to deepen the attachment between a brand and its customers. This course explores how customers connect with brands and provides an overview of actions you can take to develop a customer-brand relationship. It also outlines a methodology to analyze customer-brand  more...

Agile Programming Testing ...ude commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder  more...

Managing Agile Software Development ...ude commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder  more...

Introducing Agile Software Development ...ude commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder  more...

Planning an Agile Software Development Project ...ude commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles. The Agile method also promotes self-organizing, self-empowered, self-monitoring teams and individuals who work collaboratively with face-to-face communication. Agile development practices include frequent releases, ongoing testing, customer and stakeholder  more...

Identifying Resolving Windows 7 Application Issues ...ccess needed resources. Failures can often be resolved by changing a program configuration setting that is not supported. Software and programs that were compatible with Windows Vista, will most likely run properly on Windows 7, but it is highly recommended to analyze application compatibility moving from Windows XP to Windows 7. A number of tools are provided to test, resolve, or work around  more...

Fundamentals of Organizational Behavior for the Individual ...n, diversity, outsourcing, virtual teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve the organizational  more...

Organizational Behavior Dynamics of a Positive Organizational Culture ...nteractive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values, policies, attitudes, structures, and beliefs within any relatively stable organization. In this course, you'll learn how to foster a positive organizational  more...

The Fundamentals of Globalization Managing in a Global Environment ...nment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international market. This course describes some strategies and techniques for  more...

The Fundamentals of Globalization The Global Context ... between people and organizations are transformed by ever-changing cultural and economic forces. This course focuses on the significance of the global context for business organizations. You'll find out how the social, economic, and political dimensions of globalization affect how organizations work. You'll also learn what's causing the acceleration of globalization, what implications this has  more...

The Fundamentals of Globalization Analyzing the Global Environment ...ables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate. Similarly, an accurate understanding of the competition faced in international contexts allows managers to identify and develop the key skills and resources that are a prerequisite to success in specific territories. This course deals with the  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...new modes of thought. To this end, many organizations are changing how they manage their people and how they position their products. Having recognized the need for transformation, their leaders are increasingly turning to strategic thinking to complement their operational effectiveness. The simulation Moving from an Operational Manager to a Strategic Thinker is designed to provide participants  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ...keep clients from connecting to access points. In an ever-changing RF environment, the connection quality from a fixed location may change over time. Proper maintenance of the wireless infrastructure can help prevent many issues, and good troubleshooting practices can make the detection process much more efficient when problems do arise. This course explains the procedure and reasoning behind  more...

Oracle Database 11g Database Security Oracle Database 11g: Database Security Oracle Oracle Database server is highly secure, but to fully maximize the security features offered, the database must be well protected as well. This course explores how to configure Oracle Database 11g in a secure manner by adhering to industry standard best security practices for operational database deployments. It covers applying the principle of  more...

Oracle Database 11g R2 Using Change Management Solutions ...or data center environments that are rapidly evolving and changing to keep up with business demands, enabling DBAs to manage change effectively and efficiently. Oracle Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change management. It can be expensive for organizations to evaluate and implement changes to their data center  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing ... 11g Release 2 is designed to prevent multiple users from changing the same data at the same time by implementing locks. These locks are used to manage data concurrency and are implemented automatically, which can sometimes cause lock conflicts. Lock conflicts can be detected and managed through Enterprise Manager or SQL statements. Managing undo data and implementing Oracle Database security  more...

Learn HTML All By Yourself- Advanced ...ages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image for the background. In this course you will also create basic and advanced tables. Tables are great for summarizing large amounts of information and for structuring data. This course will teach you how to add a table to your web page. Frames are  more...

Certificate in Web Content Creation (Master Classes) ...fast feedback, complex content management, and constantly changing business models. First you?ll learn how to adapt your writing for the web, developing a truly electronic style. Then you?ll learn how to think structurally when approaching new content, exploring information architecture from the point of view of a creator. You?ll see how to produce text that fits snugly into a content  more...

So You Want To Be A Medical Writer ...lated materials. Medical writing is an exciting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most medical writers have either a degree in English or in a life science, but  more...

Technical Writing for the Medical Professional ...riting for the medical profession is an exciting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals, and the biotech industry. Opportunities for medical writing exist at the professional research level, the consumer education level, newspapers, magazines, and everything in between. Most writers have either a degree in English or in a life science.  more...

Excel 2002 ...vanced, students will learn how to customize workbooks by changing worksheet attributes, use lists to store and organize data, use functions in financial and logical formulas, and format worksheets using AutoFormat and predefined styles. Finally, students will learn how to customize the Excel working screen with custom toolbars, menus, and macros. This course introduces students to basic  more...

Excel 97 Level 2 This intermediate course introduces students to the more powerful aspects of Excel 97. Some topics that will be covered include working with multiple worksheets; inserting, deleting, and moving worksheets; freezing frames; 3-D references; macros; named ranges; and changing worksheet names.  more...

Microsoft Excel 2002 Level 2 ...cel 2002. Some skills taught are customizing workbooks by changing worksheet attributes, using lists to store and organize worksheet data, using functions in financial and logical formulas, and formatting worksheets using AutoFormat and predefined styles. This course introduces students to an additional set of basic spreadsheet features and acquaints students with the tools used in Microsoft  more...

Microsoft Word 2002 Core ...nctionality of them. Some skills users will learn include changing font attributes; modifying bodies of text; using the spelling checker; formatting paragraphs using indents, line spacing, and tab stops; dividing the document into sections using margins, page breaks, and columns; and inserting symbols, numbered lists, watermarks, graphics, tables, and charts into documents. All these skills  more...

Microsoft Word 2002 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Word, as well as introduce them to some of its new capabilities introduced with the 2002 version. Some of the skills taught include examining the working screen, getting familiar with the new Task Panes, creating new documents, modifying bodies of text, and previewing and printing documents. This course is  more...

Office 2000 Introduction ...ing familiar with new Task Panes, creating new documents, changing font attributes, modifying bodies of text, and formatting entire documents. Beginning with opening a workbook, students will progress to using the Office Clipboard to cut, copy, and paste items in Microsoft Excel. They will also enter text and formulas, move data, format worksheet appearance, and manipulate data. In Microsoft  more...

Office XP (2002) Intermediate ... work with events and meetings. Customizing worksheets by changing worksheet attributes, using lists to store and organize worksheet data, and using functions in financial and logical formulas are some features that Microsoft Excel will teach the students. Microsoft Access will show students how to use tables, queries, forms, reports, and data access pages. The material is all presented through  more...

Microsoft Project 2002 Level 1 This course introduces students to the various tools in Microsoft Project 2002 that allow them to become more efficient project coordinators. This course introduces students to the various tools in Project 2002 that allow them to become more efficient project coordinators. You?ll enter task information, work with task relationships, examine various task types, define working times, assign  more...

QuickBooks Pro 2000 Level 1 This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The course will also show basic QuickBooks users how to use Help features to assist them in answering their questions. This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The topics that will be discussed include creating a  more...

Word 2000 ...familiar with the new Task Panes, creating new documents, changing font attributes, modifying bodies of text, managing files, and previewing and printing documents. As the course gets more advanced, students will see the addition of symbols, tables, and graphs. They will also apply borders and shading; use headers and footers; change tabs and styles; use, modify, and insert graphs; and create  more...

Word 2000 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Word 2000. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. This course is designed to familiarize students with key introductory features of Microsoft Word 2000. Students will learn the tricks that will help them create, edit, and modify text-based  more...

Word 2000 MOUS ...ionality of them. Some skills the user will learn include changing font attributes, modifying bodies of text, using the spelling checker, formatting paragraphs using indents, line spacing and tab stops; dividing the document into sections using margins, page breaks, and columns; and inserting symbols, numbered lists, watermarks, graphics, tables, and charts into documents. As the course becomes  more...

Word 2000 Proficient This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functionality of them. This is a comprehensive course designed to teach students the introductory and intermediate features of Word 2000 so  more...

Word 2002 MOUS ...ctionality of them. This course also includes lessons on changing font attributes; modifying bodies of text; using the spelling checker; formatting paragraphs using indents, line spacing, and tab stops; diving the document into sections using margins, page breaks, and columns; and inserting symbols, numbered lists, watermarks, graphics, tables, and charts into documents. Many of the skills  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ... State University. Search Engine Optimization is an ever changing, complex practice, which requires practitioners to be up to date on the latest strategies and SEO practices. A SECA Certificate ensures you have the demonstrable knowledge and mastery of the subject at a basic level. This credential can be used for resume-building, marketing yourself and services or for internal validation for  more...

COBRA Training & Certification Program ...several sessions. Fully Updated and Current Regulations! Changing rules, regulations, and court cases make COBRA compliance extremely complex. And as several well-known Fortune 500 companies have learned the hard way, improper COBRA administration can have costly results. Our COBRA Training & Certification Program - a recipient of the "ASTD Excellence In Design" award - provides comprehensive  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...stomer relationships, to listen continuously to recognize changing needs, and to earn the right to offer the very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an overview of the key insights to be found in Darby Checketts ™ new book, Customer  more...

Excel 2007 Level 2 This course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert older workbooks to the new default XML-based file format; customize the Quick Access toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert  more...

Expert Purchasing Management ...ng up with evolving best practices, new technologies, and changing markets. But fortunately, there is a way for you to learn how to meet and exceed today's high standards for purchasing management excellence. The highly personal and interactive online course ?Expert Purchasing Management? will teach you everything you need to know to lead your purchasing department to new levels of success!  more...

Office 2007 Series (Fast Track) ...e basic details of Office 2007. The new Office package is changing the old interface with new features on an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? Take a look at the changes in Office 2007 and learn how to make the most of them. This self-directed course can be completed  more...

Teams Management - Managing Team Conflict ...ct through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory  more...

Word 2007 Level 1 This course is designed to familiarize students with key introductory features of Microsoft Office Word 2007, as well as introduce them to some of its new interface features like the Ribbon, Mini toolbar, Quick Access toolbar, contextual tabs, and galleries. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. Word 2007 Level 1 This course is  more...

Word 2007 Level 2 ...lso be examined, covering skills such as setting indents; changing line spacing and page orientation; setting tab stops; applying paragraph styles; and using Quick Style sets. Word 2007 Level 2 This intermediate-level Word course builds upon basic skills covered in the Level 1 course. Students will learn how to further enhance documents by adding items such as symbols, AutoText, multilevel  more...

Build Your Own BIZ Comprehensive Certificate ...and updated continuously to keep you informed of the ever-changing business environment. Action alerts provide real-world examples to keep you abreast of the current business climate. We then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the  more...

Microsoft Office Word 2003 Level 1 This course familiarizes students with key introductory features of Microsoft Office Word 2003, as well as introduce them to some of its new features. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. This course is designed to familiarize students with key introductory features of Microsoft Office Word 2003, as well as introduce them to some  more...

Working with Difficult People ...ctively with difficult people and situations at work - by changing your thinking and trying some new approaches.As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You  more...

Managing in a Global Business Environment ...tain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for  more...

Tomorrow s Managers Competencies ...e never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented. In order to thrive in these shifting times, you need skills that will help you maximize the potential of your  more...

Competitive Strategies for a Global Marketplace ...changing economic landscape and trends toward globalization and technology, companies need to develop new strategies to effectively compete in the global marketplace. To stay competitive in today's marketplace, companies need to shift their focus from selling products to meeting needs. This course starts by painting a picture of the changing economic landscape and the new consumer. It continues  more...

Introduction to Product Management Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,  more...

The Pharmaceutical Industry Overview Version 2 ...s to remain competitive in a highly regulated and rapidly changing pharmaceutical industry, they must constantly improve the way products are developed, produced and marketed, and the way the supply chain is managed. This course provides a high-level overview of the pharmaceutical industry environment, including its key players, business model, structure, and relevant business and regulatory  more...

The Food and Beverage Industry Overview Version 2 ...t food safety regulations, to keep up with the constantly changing tastes and preferences of a fiercely diverse marketplace, to differentiate their products from their competitors', and to expand globally. Most importantly, they must do all this while keeping operating costs low enough to generate surplus to reinvest in supply chain and infrastructure needs. This course provides a high-level  more...

The Insurance Industry Overview Version 2 ...g ways to optimize the use of technology to cope with the changing regulatory and competitive landscape, and capitalize on opportunities thrown open by emerging markets. This course provides insight into the insurance industry and presents a report on the state of industry affairs. It provides a broad overview of the insurance industry environment, including its key sectors and players,  more...

Assessing Performance Continuously ...raise employees he may rarely see. The second stage is changing the annual performance meeting into ongoing communication about performance between the manager and employee. The manager must review and monitor performance, and respond to it by motivating the effective worker and helping the less successful worker. In this way, performance appraisal becomes one of the major managerial tools.  more...

Doing Business with Independent Contractors Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law  more...

Inventory Management In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick  more...

Implementing Improvements ...changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of approaches to process improvement. It also  more...

Supply Chain Management and e-Business ...changing all the rules and models. The digital economy has forever transformed the role of supply chain management. An organization's ability to embrace new technology is key to increasing the organization's productivity. In this course, you will learn how e-business and supply chains have merged, creating a network of immense opportunities. Supply chain structures have changed, and improving  more...

Strategic Management - Corporate Implementation This course focuses on the corporate implementation phase of strategic management. There are three steps involved in corporate implementation. The first step is to develop action plans and functional tactics. Action plans guide strategic implementation by specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement  more...

Taking Systems Thinking into Your Personal Life ...and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only  more...

Globalization and Our Changing World Globalization has become a foundation for most major corporations. This course provides you with a "big picture" view of globalization. You will be introduced to the trends that have opened the doors to a global economy and the factors that drive corporate globalization. You will also learn about the major trade agreements that pave the road to global commerce.  more...

Managing Sexual Harassment Problems Simulation ... with federal law and court decisions. Due to the rapidly changing nature of the law, information in this course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By  more...

Access 2000 User Series ...g, Sizing and Deleting Controls 1.4 Aligning Controls 1.5 Changing Control Properties 1.6 Changing the Tab Order Controls 1.7 Form Properties 1.8 Working with Combo Boxes and List Boxes 2.0 Building and Modifying Reports (26 Minutes) 2.1 Understanding Report Bands 2.2 Working with Controls 2.3 Creating Groups and Totals Reports 2.4 Working with Report Properties 2.5 Modifying Selection Criteria  more...

Access 2000 Advanced ...g, Sizing and Deleting Controls 1.4 Aligning Controls 1.5 Changing Control Properties 1.6 Changing the Tab Order Controls 1.7 Form Properties 1.8 Working with Combo Boxes and List Boxes 2.0 Building and Modifying Reports (26 Minutes) 2.1 Understanding Report Bands 2.2 Working with Controls 2.3 Creating Groups and Totals Reports 2.4 Working with Report Properties 2.5 Modifying Selection Criteria  more...

Excel 2000 Intermediate ...Changing Worksheet Layout (26 Minutes) 1.1 Inserting Columns, Rows and Cells 1.2 Deleting Columns, Rows and Cells 1.3 Moving Cells 1.4 Copying Cells 2.0 Additional Formatting (6 Minutes) 2.1 Formatting Cell Attributes and Alignment 2.2 Borders 2.3 Numeric Formatting 2.4 Center Text across Columns 2.5 Hiding & Unhiding Columns & Rows 3.0 Printing (25 Minutes) 3.1 Using Print Preview and Page  more...

Flash MX ActionScript ...eating Movie Clip Instances Using the Set Property Action Changing an Object's Properties pt. 1 Changing an Object's Properties pt. 2 Getting an Object's Properties Using ActionScript with Text Creating Input Text Blocks Creating Dynamic Text Blocks Loading Text From an External Document Creating Rich Formatted Text Using ActionScript Objects Creating an Object Instance Object Groups Using the  more...

PowerPoint 2000 Beginning ...g Recipient 3.0 Modifying a Presentation (11 Minutes) 3.1 Changing the Order of the Slides 3.2 Changing the Layout of one or more Slides 3.3 Using the Slide Master 3.4 Using a Design Template 4.0 Working with Text (14 Minutes) 4.1 Spell Check & Promotion and Demotion 4.2 Aligning Text 4.3 Adding a Text Box 4.4 Fonts 4.5 Office Clipboard 5.0 Working with Visual Elements (36 Minutes) 5.1 Adding  more...

PowerPoint 2000 Intermediate PowerPoint 2000 Intermediate (1 Hour 37 Minutes) 1.0 Customizing a Presentation (16 Minutes) 1.1 Bullets and Numbering 1.2 Animating Text 1.3 Slide Transitions 1.4 Speaker Notes 2.0 Creating Output (10 Minutes) 2.1 Previewing Presentations in Black and White 2.2 Printing Slides 2.3 Printing Handouts 2.4 Printing Speaker Notes 2.5 Printing the Outline View 3.0 Delivering a Presentation (10 Minutes)  more...

PowerPoint 2000 Advanced ...aving a Slide as a Graphic 3.2 Generate Meeting Notes 3.3 Changing the output format ( Page Setup ) 3.4 Export to 35 mm Slides 4.0 Delivering a Presentation (4 Minutes) 4.1 Save Presentation for use on another computer ( Pack N' Go ) 5.0 Managing Files (8 Minutes) 5.1 Saving Embedded Fonts in a Presentation 5.2 Saving HTML to a Specific target Browser 6.0 Toolbars (10 Minutes) 6.1 Customizing  more...

Excel 2000 User Set of 3 ...ating a new Workbook Intermediate (2 Hours 5 Minutes) 1.0 Changing Worksheet Layout (26 Minutes) 1.1 Inserting Columns, Rows and Cells 1.2 Deleting Columns, Rows and Cells 1.3 Moving Cells 1.4 Copying Cells 2.0 Additional Formatting (6 Minutes) 2.1 Formatting Cell Attributes and Alignment 2.2 Borders 2.3 Numeric Formatting 2.4 Center Text across Columns 2.5 Hiding & Unhiding Columns & Rows 3.0  more...

PowerPoint 2000 Set of 3 ...g Recipient 3.0 Modifying a Presentation (11 Minutes) 3.1 Changing the Order of the Slides 3.2 Changing the Layout of one or more Slides 3.3 Using the Slide Master 3.4 Using a Design Template 4.0 Working with Text (14 Minutes) 4.1 Spell Check & Promotion and Demotion 4.2 Aligning Text 4.3 Adding a Text Box 4.4 Fonts 4.5 Office Clipboard 5.0 Working with Visual Elements (36 Minutes) 5.1 Adding  more...

PageMaker 6 5 Advanced ...eplacing Text Adding and Deleting pages Rearranging Pages Changing Document Set Up Master Pages Master Page Text Wrap Page Numbers Creating Multiple Master pages Master Page Options Typography Indents Tabs Small Caps/Sub and Super Hyphenation Word and Letter Spacing Tracking Kerning Show...Lines/Line Breaks Aligning Type to Grid Grid Manager Plug-in Bullets and Numbers Special Characters Force  more...

PageMaker 7 ...Control Pallet Basics IV Working with Text Selecting Text Changing Fonts I Changing Fonts II Managing Fonts True Type vs. Type 1 Fonts Font Size Type Styles Warning - Type Styles Sub/Super Script Caps and Small Caps Changing Case Tracking Expert Tracking Breaking Text Kerning Baseline Shift Character Scaling Leading Working with Paragraphs Intro to Paragraph Formatting Justification Indents  more...

FreeHand 9 ...ers Moving Objects Non Printing Layers Displaying Locking Changing Color Drawing Rectangles Squares Rounded corners Ellipse Lines Polygons Stars Freehand Variable Strokes Calligraphic pen Spirals Arcs Tracing Artwork Points and Paths Points Bezier Handles Grouping Paths Effective Placement Types of Points Converting Points/Paths Adding/Deleting Open/closed paths Changing Positions Pen and  more...

FreeHand MX ...ers Moving Objects Non-Printing Layers Displaying Locking Changing Color Drawing Rectangles and Squares Ellipse Lines Polygons Stars Freeform Variable Strokes Calligraphic Pen Spirals Arcs Tracing Artwork Points And Paths Points Bezier Handles Joining Paths Types of Points Adding/Deleting Pen And Bezigon Pen Tool Pen Tool Options Bezigon Tool Curves Adding Points Moving/Transforming Info  more...

Standard Business Etiquette ...changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address  more...

Inbound Call Center Technology ...e technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to  more...

Excellence in Internal Customer Service ...changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into  more...

Lotus Notes R5 Collecting and Organizing Information ...t. Create a section in a document. Format a document by changing the text attributes. Format paragraphs in a document by using the ruler. Format a document that contains tables by using the Table Properties dialog box. Format a document that contains lists. Format a section in a document. Attach an object to a document. Create a link to another database within a Notes document. Unit  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ... a new user account. Modify an existing user account by changing the password of the user account. Identify the features of the following groups: Local Groups; Global Groups; Default Groups; Special Groups Create a local group using the User Manager for Domains. Create a global group using the User Manager for Domains. Unit 2: Managing User and Group Accounts Duration: 2 - 3  more...

Oracle Database 10g Administration Workshop II Part 4 ...ing Resource Manager. Identify key concepts related to changing the consumer group of a user or a session. Identify key concepts related to setting a resource plan for an instance. Identify tasks performed to monitor Resource Manager. Unit 3: Scheduler and Advanced Tools Identify key concepts related to the Scheduler. Match privileges for Scheduler components with their  more...

Macromedia Captivate 1 0 Developing Movies This course is the second in a three-part series that focuses on the adding of components while creating Captivate movies. This course also introduces the user to the basics of customizing a Captivate movie. Learn To: Identify the steps to add images, buttons, click boxes, text entry boxes, and rollover captions to a slide. Identify the steps to add audio and playback controls to  more...

SAP R 3 System Management System Administration ... Displaying and Creating Users. Copying, Deleting, and Changing Users. Authorization Profile. User Overview SM04. Unit 3: Administration Routines Duration: 2 - 3 Hour(s) SAP Profiles. Different SAP Profiles. Editing Profiles. Creating New Profile Versions. Operation Modes. The Function of Operation Modes. Automatic Creation of Operation Modes. Redistributing  more...

SAP R 3 v4 x SD Order Processing ...e Lines. Scheduling Data. Schedule Line Categories. Changing Item Data. Unit 2: Order Functions Duration: 2 - 3 Hour(s) Availability Check. Automatic Availability Check. Replenished Lead Time. Manual Availability Check. Display Scope of Check. Check Inventory Management. Transfer of Requirements. Checking the Requirements Situation. Checking the Stock  more...

SAP R 3 PDM Product Development Course Overview This course aims to provide all the employees in your company working with Product Data, the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x, the CAD system AutoCAD 14.01, and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...Code Data. Displaying Master Data. Maintain/Change. Changing Master Data. Starting the Program. Selecting Individual Screens. Selecting Screens via the Menu Path. Displaying the Changes. Unit 3: Posting Duration: 2 - 3 Hour(s) Invoice. Starting the Program. Entering Header Data. Entering Line Item Data (Vendor). Entering Line Item Data (G/L Account).  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...ts and Documents. Balance Display. Displaying Changing Items. Reversals. Account Clearing. Periodic Processing. Open Items List. Balances in Local Currency. Due Date Forecast. List of Vendor Purchases. C ontent Emphasis Skills-Based A udience All those involved in the use of R/3 for Financial accounting tasks. User Support  more...

SAP R 3 v4 x FI Payments ...Automatic Payment Transactions. Document Presettings. Changing Document Data. Calling up Document Data. Document Data. Fixing the Discount. Specifying a Payment Method. Specifying a Receiving Bank. Unit 3: Editing and Revising Payments Duration: 2 - 3 Hour(s) Creating a Payment Proposal. Payment Proposal. Creating a Payment Run. Entering Control Parameters.  more...

Working with SAP R 3 v4 x ...lient and Language. Initial Screen. Logoff. Password. Changing the Password. Layout and Control Elements. Screen Layout. Menu Bar. Pushbutton Area. Command Field. Application Toolbar. Work Area. Keyboard and Function Keys. Going to the Next Input Field. Insert and Overwrite. Choosing Menus. Function Key Settings. The Menu System. Menu System: Main Menu Level. Menu System:  more...

Oracle Reports R6 Enhance Reports ... Enhance a report by modifying properties of a query, changing group structure an filtering data in a group. Build a report by creating queries. Enhance a report by creating columns. Identify the sections of the Layout Model. Identify the components in the Data Model view. Control the common layout properties. Create a link file. Identify the objects in the Data Model and the  more...

Exchange Server 5 5 Concepts and Administration - Part 1 Course Overview This is the first course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the different types of messaging systems and understand the fundamentals of Exchange Server. Administer the Exchange  more...

Microsoft Works Suite 2005 Creating Documents This course will provide learners with a basic understanding of Microsoft Word, which is integrated with the Microsoft Works Suite 2005 software. It will also cover the basics of document creation such as creating and saving a document as well as editing, formatting, moving, and aligning text in a document. This course will also cover various options to enhance a document. Learn To:  more...

Cisco Networking Technologies Introduction Part 4 ...guration files. Identify guidelines for displaying and changing the configuration register. Identify commands for displaying the running and start-up configuration files. Identify file systems used by a router. Identify commands used to create a backup IOS image. Identify the command used to upgrade an IOS image from the network. Identify functions of copy commands.  more...

Building Scalable Cisco Internetworks Part 4 ...on between these routing protocols include using filters, changing the administrative distance, and configuring metrics. This course also explains the configuration of policy-based routing using route maps. Learn To: Identify features of Border Gateway Protocol (BGP). Identify key aspects of Border Gateway Protocol (BGP) path-vector routing. Identify key aspects of the  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and  more...

Red Hat Linux Part 1 User Fundamentals Course Overview The first course in the Linux Essentials series provides users with background knowledge about Linux and a solid introduction to typical user tasks using the CLI, KDE, and Gnome. These tasks include navigating GUI desktops, managing files and directories, and launching applications. The learner will also discover how to get help and print files in Linux. L earn To:  more...

Solaris--Part 1 Basic Administration ...process. Add a new hard disk. Identify the commands for changing file permissions. Identify the features of ACLs. Identify the functions of disk space quotas and system accounting in Solaris. Identify the guidelines for administering backup scheduling. Identify the procedures for administering backup media. Identify the CLI backup commands. Create a backup file. Restore a file from a  more...

Word XP Proficient User ... • Modify the date and time format of a document by changing the default country or region. • Apply borders and shading to a paragraph. • Format a document section by using the Page Setup options. • Compare paragraph formats by using the Reveal Formatting task pane. • Remove formatting from text. • Create a table in a document. • Create a table by  more...

EnjoySAP What s New in Release 4 6 The Computer Based Training course (CBT) Enjoy SAP What's New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application  more...

SAP R 3 FI General Ledger Posting Periodical Processing ... o Accounts. o Displaying Balances. o Displaying and Changing Items. o Periodic Processing. o Preparing the Month-End Closing. o Evaluations. Audience All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There  more...

SAP R 3 PP Production Planning SOP The Computer Based Training (CBT) SAP R/3 PP: Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and  more...

SAP R 3 v4 6 Shipping Employee The course SAP R/3 4.6 Shipping Clerk aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The learner will be provided with an overview of the basic functions and processes used in shipping processing. Furthermore, the learner will be provided with a detailed overview of the steps involved in outbound deliveries, picking, packing and goods issues in the  more...

SAP R 3 v4 6 AR Accountant ...iodic processing. o Balance display. o Displaying and changing items. o Sales and open items list. Audience The audience for this course includes employees who need to learn how to use the R/3 System, employees of the Financial Department, with emphasis on AR Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating  more...

SAP R 3 v4 6 AP Accountant ...iodic processing. o Balance display. o Displaying and changing items. o Sales and open items list. Audience The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the  more...

SAP R 3 v4 6 Financial Accountant ...ger accounts. o Displaying balances. o Displaying and changing line items. Audience The audience for this course would include those who need to learn how to use the R/3 System, Financial Department employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet,  more...

SAP R 3 v4 6 SD Custromer Service Representative This SAP R/3 4.6 SD Customer Service Representative course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be given an overview of the basic sales processes and how Sales and Distribution is integrated and organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...ccess Options. o Basis. o Master Data. o Create and Changing Cost Elements. o Master Data Groups. o Create and Change Cost Centers. o Create and Change Activity Types. o Maintaining Statistical Key Figures. Audience The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system, and  more...

MS Win XP Install Admin Part 2 Networks Desktops ... of the My Documents folder in Windows XP Professional by changing its default location. o Customize properties of the My Documents folder in Windows XP Professional by changing its default location. o Identify features of environment variables in Windows XP Professional. o Identify features of environment variables in Windows XP Professional. o Identify features of the startup and  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...col (IP) address assignment in Windows XP Professional by changing from static to dynamic IP addressing. o Identify features of user-friendly names used in Transmission Control Protocol/Internet Protocol (TCP/IP) networks. o Sort characteristics of text files used for static mapping of names to an Internet Protocol (IP) address in Windows XP Professional. o Sort characteristics of  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...col (IP) address assignment in Windows XP Professional by changing from static to dynamic IP addressing. o Identify features of user-friendly names used in Transmission Control Protocol/Internet Protocol (TCP/IP) networks. o Sort characteristics of text files used for static mapping of names to an Internet Protocol (IP) address in Windows XP Professional. o Sort characteristics of  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro SAP's FI module is a powerful, integrated environment, dynamically interfacing Accounts Receivable/Payable functions with General Ledger and Assets Accounting. You will usually encounter both FI and CO (Cost Center Controlling) in a business environment. The procedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures  more...

SAP R 3 4 6 FI General Ledger Posting Periodical Processing ...s o Accounts o Displaying Balances o Displaying and Changing Items o Periodic Processing o Preparing the Month-End Closing o Evaluations Audience The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members needing to acquire a user  more...

GoLive 6 Fundamentals This course introduces the learner to the fundamentals of Adobe GoLive 6.Beginning with the program interface and tools, the course then goes on to cover the basics of creating sites and pages. Learn To To identify features of GoLive 6. To match components of the GoLive Interface with their functions or features.  more...

Grammar Skills Writing Effectively Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction, including such things as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence.  more...

Strategic Decision Making Preparing to Make Decisions ...decision. Identify the actions for changing your decision frame. Assess whether a decision frame is appropriate for a particular decision. Change your decision frame. Influence the decision frames of others. Simulation Overview: In the simulation at the end  more...

Essentials of Management Creating a Positive Workplace ... Understand the difference between changing an employee's attitude and changing his or her behavior. List the five types of negative attitudes you may encounter. Follow specific guidelines for addressing each negative attitude. Incorporate general guidelines for addressing negative attitudes.  more...

Lotus Notes R5 Collecting and Organizing Information ...t. Create a section in a document. Format a document by changing the text attributes. Format paragraphs in a document by using the ruler. Format a document that contains tables by using the Table Properties dialog box. Format a document that contains lists. Format a section in a document. Attach an object to a document. Create a link to another database within a Notes document. Unit  more...

Oracle8 Backup and Recovery - Strategies and Backups ...base in Archivelog mode. Sequence the steps involved in changing the archive mode of an Oracle database. Set the init.ora parameters to configure the database for archiving the online redo log files. Manage the database archive processing. Identify the v$ views used for obtaining archive log information. Unit 3: Oracle Recovery Manager Duration: 2 Hour(s) Identify the  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ...e a new user account. Modify an existing user account by changing the password of the user account. Identify the features of the following groups: Local Groups; Global Groups; Default Groups; Special Groups Create a local group using the User Manager for Domains. Create a global group using the User Manager for Domains. Unit 2: Managing User and Group Accounts Duration: 2 - 3 Hour(s)  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...nu option that enables you to perform a specific task for changing demand-dial routing configuration. Identify the appropriate decision in a specific scenario based on the demand-dial routing implementation guidelines. Identify the appropriate demand-dial implementation decision to achieve business goals. Evaluate the ability of a demand-dial routing design to achieve business goals.  more...

Operations Management Fundamentals of Operations Management ...nagement. In addition, the program offers examples of how changing operations affects a company a a s operation processes. Learn To Choose types of operations. Identify definitions of the components of operations management. Select the six most important forces that affect processes.  more...

CIW Security Professional Operating System Security ...permissions using the ls command. Identify options for changing file permissions using the umask and chmod commands. Unit 3: Assessing Security Risks (2 hours) Identify default settings that create security risks. Identify types of scans performed for system scanning and footprinting. Identify keys that compose the registry. Match registry permissions and their  more...

SAP R 3 CO Cost Center Acct Master Data ...ounting tasks. Learn To: o Master Data. o Create and Changing Cost Elements. o Master Data Groups. o Create and Change Cost Centers. o Create and Change Activity Types. o Create and Change Statistical Key Figures. Audience All personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system. User Support and Project Team members requiring  more...

SAP R 3 FI General Ledger Organization G L Account ...L Accounts. o Creating G/L Accounts. o Displaying and Changing G/L Accounts. o Reference and Sample Accounts. Audience The following audiences are targeted: All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members needing to acquire a user perspective of the SAP system. There  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ... To identify factors to consider when changing recursion and root hint settings. To identify options for optimizing DNS server response. To identify factors to consider when optimizing DNS server functionality. To distinguish between the Lmhosts and WINS name resolution options.  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ... To identify factors to consider when changing recursion and root hint settings. To identify options for optimizing DNS server response. To identify factors to consider when optimizing DNS server functionality. To distinguish between the Lmhosts and WINS name resolution options.  more...

Oracle Application Server 10g Administration Part 1 ...llows organizations of all sizes to be more responsive to changing business requirements. It provides all the middleware services you need to deploy and manage applications and Web services, deliver personalized applications through enterprise portals and mobile devices, provide real-time business intelligence, integrate applications, and automate business processes. Learn To:  more...

Oracle Application Server 10g Administration Part 2 ...llows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server, Oracle iHat tool, Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID), Oracle HTTP server, and Oracle Web Cache. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the  more...

Oracle Application Server 10g Administration Part 3 ...llows organizations of all sizes to be more responsive to changing business requirements. This course covers managing, configuring OC4J applications, maintaining OC4J Application pages, OracleAS Portal, managing portal users and groups, exporting and importing portal objects, and Oracle portal advanced configurations. The course also covers the concepts related to deploying PL/SQL and CGI  more...

Oracle Application Server 10g Administration Part 4 ...llows organizations of all sizes to be more responsive to changing business requirements. This course covers J2EE Applications, Oracle Internet Directory, Delegated Administration Service, Single Sign-On, and Secure Sockets Layer. Learn To: Sequence the steps to deploy Web application modules. Identify tasks to be performed for administering data sources. Identify features  more...

Operations Management - Fundamentals of Operations Management Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company's operation processes.  more...

The Reasons Why Diversity Matters Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the  more...

Changing Corporate Culture ...versity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a  more...

Planning a Diversity Initiative Organizations often rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?"  more...

Diversity the Future Employers must understand the ways in which the idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a  more...

Online Recruiting ... were entertained and informed. The Internet is similarly changing the world. The Internet and technology are changing the way people do business, shop, and search for jobs. The Internet is not some passing fad, as some people judged the television. It's the way of the future. In order to stay competitive in today's tight labor market, recruiters must learn to use the Internet as a key part of  more...

Driver Safety Course for Large Trucks and Buses The Driver Safety Course for Large Trucks and Buses is specifically designed for professional drivers of large commercial vehicles. Topics covered include Space Management, Passing and Lane Changing, Drug and Alcohol Effects on Traffic Safety, Trip Inspections, and more. This program will help professionals improve their skills and enhance their training to make them sharper, more aware and safer  more...

Business Writing The Business Writing course is a high quality self-paced, e-learning program that can serve as an invaluable tool to any working professional or those seeking employment in today's marketplace. The Business Writing course can assist you with success in renewing licenses, acquiring certifications or resume writing for those preparing for a new profession. Our writing style identifies who we  more...

Current Practices in the Management of Central Lines ...care of patients with central venous access devices. Ever changing technologies and the evolution of the licensed nursea ™s role in the management of central lines requires up to date knowledge of changes in techniques, equipment and devices in use today. This course contains current practices for best patient outcomes and provides 5. 0 contact hours of continuing education. Many State  more...