Online Channel eLearning

The Retail Industry Overview Version 2 ...stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail environment, consumers want the best of all worlds, where quality, convenience, and low cost meet.This course provides a high-level overview of the expanding retail industry, including  more...

Managing Anger in the Workplace Simulation ...minimize your angry thoughts, emotions and behaviors, and channel your energy into more constructive activities. Your role: As a Product Manager for the high-tech company SafeCom, deadlines on your current campaign are fast approaching. A rocky relationship with your coworker with whom you share responsibility for the campaign and an overworked boss with little time to mediate are both  more...

Addressing Problem Performance Simulation ...or The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers and the writers assistant report to you. Unfortunately, several of these workers have become problem performers of one type or another. As their supervisor, you will need to inform them of these problem performance issues as well as facilitate improved performance using various methods, including discipline  more...

Averting Problem Performance Simulation ...or The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in order to enable  more...

E-Commerce 7 0 This WestNet e-Learning module explores the extensive, invisible "back-end" systems that make online business possible: credit cards and electronic cash, Web marketing strategies, search engines that bring customers to online storefronts, and integrated systems of specialized servers that handle complex transactions at a distance.  more...

Troubleshooting Wireless LAN Installations In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.  more...

Bluetooth and HomeRF To describe and discuss the major issues surrounding Bluetooth and HomeRF technology, their respective architectures, functionalities, and application environments Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies  more...

WAN Solutions This WestNet e-Learning module covers ATM concepts, ATM implementation, ATM devices, and SMDS.  more...

WAN Components Upon completion of this WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network.  more...

Overview of Telephony Services This WestNet e-Learning module focuses our attention to the various types of services carried by wires and switching systems.  more...

Configuring Cisco Catalyst Switch Operations To discuss and implement specific bridging and VLAN Catalyst switch configurations, which provide for scalability, security, and enhanced management of the local area switched network Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who  more...

Routing in Cisco Networks To describe the different forms of routing and explain the concepts of distance vector and link state routing Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services  more...

Implementing Routing Protocols on Cisco Networks To describe the operation and configuration of popular modern routing protocols Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services  more...

Managing IP Traffic on Cisco Networks To describe and configure efficient network traffic restrictions and security using properly implemented access list management and address translation Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and  more...

Extending a Cisco Network to a WAN To describe the implementation and configuration of the different technologies used on Cisco devices to enable wide area connections Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services  more...

Completing ISDN Calls on Cisco Networks To detail the operation and configuration of ISDN and DDR Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services  more...

Configuring Voice Interfaces To configure router voice ports, identify how to monitor and troubleshoot voice ports, recognize factors affecting analog voice quality, and configure voice interface settings for optimal voice quality IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432)  more...

Adobe PhotoShop CS2 Advanced This course introduces the learner to the techniques used to transform and enhance an image. It also covers the options for saving files, exporting layers, and working with multiple image layouts. In addition, this course enables learners to optimize images for the Web. The Adobe Photoshop CS2 series is ideal for a prosumer, who is an advanced home digital photography user or business  more...

Managing People : Resolving Team Conflicts The last few decades have seen a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ...called teams ...and lead them to success. Conflict between team members is inevitable as a team forms and grows. This course helps you act to resolve conflict  more...

z/OS for Operators Curriculum ...upt Handlers Module 4 HOW MVS PROCESSES I/O Data transfer Channel Subsystem Data Paths I/O Supervisor EXCP Processor Module 5 OPERATING PROCEDURE & FACILITIES MCS - Multiple Console Support SMF - System Management Facilities DDR - Dynamic Device Reconfiguration MIH - Missing Interrupt Handler System Generation & IPL's Duration 3 - 4 hours Prerequisites Basic understanding of Data Processing  more...

Cisco Internetwork Design Part 5: ATM Internetwork Design The fifth and final course in the Cisco Internetwork Design series covers ATM concepts, routing and implementation in LANs and WANs. It also covers SMDS concepts and implementation issues. In addition to providing an overview of SNA, it focuses on the hardware, software, and link and gateway components of an SNA network. This course also covers complex SNA internetworking concepts such as SDLC  more...

Microsoft Windows 98 User Fundamentals This course will introduce users to the basic features of Windows 98. Participants will learn the skills to work with desktop components, manage windows on the desktop, customize the desktop, manage files in Windows Explorer and identify the functions of Active Desktop.  more...

Principles of Marketing Distribution Strategy ...he information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage your distribution system effectively. Managers, supervisors, and employees who  more...

Developing Applications using MS Visual InterDev 6 0 This course provides students with skills to develop web applications using databases with Visual InterDev 6.0. The students will also be taught the process of deploying web applications on web servers. In addition, this course prepares students to take the Microsoft certification exam: Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. This course is intended for Web  more...

e-Mail and Browsing During the last century, the telecommunications industry underwent many technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides  more...

Interpersonal Communication: Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver choosing a proper channel and responding to feedback. In this program you will also learn how to overcome a variety of common forms of interference.  more...