Channels Telephone Seminars

Best Practices in Technical Writing and User-Centered Documentation BenefitsThe bad news is that most technical writers don't have time to document everything; the good news is that most users don't have time to read everything. This teleconference puts these two facts together and shows how to focus on documenting only the things that real users need to know. You will learn how to make the most of the limited time you can devote to documentation while making that  more...

Minimizing Credit Card Processing Fees ...e dramatic for retailers selling through direct marketing channels such as e-commerce, mail and telephone orders, and infomercials where processing costs can run 50 percent higher. But direct cost savings aren't the only thing to consider. Every payment processing decision impacts your customers' shopping experience. Poor payment processing decisions can lead to hidden costs and lost revenue.  more...

From TV to Twitter: Working With the Media During a Crisis ...tion now, whether through traditional or new social media channels. Managing and surviving a crisis depends on your ability to respond quickly, to communicate with authority and to demonstrate leadership. Are you ready to survive a crisis - and the media attention that goes with it? This teleconference, created specifically to meet your needs, covers the critical fundamentals of crisis  more...