Channels Web-based Seminars - Training Resources
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From G-CEM (Global- Customer Experience Management)
TCE Total Customer Experience Model Building e-Workshop for Financial Services
TCE (Total Customer Experience) Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. The content of this program is based on the U. S. patent-pending Branded CEM (Customer Experience Management) Method,
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