Instructor Led Chapter 13 Training - Training Resources

Client Care Representative CCR Certified Training Program 2 Days The Challenge As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service  more...

3D Studio Max Essentials This Autodesk 3ds Max Course covers a wide range of topics within 3D Studio Max. General information: Duration: 3 Days Objectives: The 3D studio Max training book is organized into tutorials dedicated to animation, modeling, materials, lighting, and rendering. Flexibility is built in, so that you can complete the tutorials in the order that works best for you. Designed and written by  more...

Empowering Asian Mindsets The concepts and theories behind coaching are not new. However when packaged in a coaching style they become a new powerful tool kit for leaders everywhere. This book offers a range of coaching tools to challenge managers and leaders of the future to look firstly at themselves and then to empower their employees. Wai K Leong wisely suggests that we just need to learn a new way of conversation with  more...

Execution Control of Operations This course focuses on the areas of prioritizing and sequencing work, executing work plans and implementing controls. Topics include: techniques for scheduling and controlling production processes, quality initiatives and continuous improvement, inventory control, authorizing and reporting activities for push and pull systems, evaluating performance and providing feedback. This course will be  more...

Basics of Supply Chain Management Understand the value stream flow from your suppliers, through your organization and on to your customers. Topics include: Elements of the Supply Chain, Lean Principles, Six Sigma/ Total Quality Management (TQM), Manufacturing Resources Planning (MRP II), Demand Planning, Capacity Management. This course will be taught by certified APICS instructor David Carter, using APICS proven course  more...

Strategic Management of Resources Explore the relationship of existing and emerging processes and technologies to supply chain strategy deployment. Topics include: strategic planning, resource alignment, configuring and integrating internal processes, change management, project management, voice of the customer and strategic planning of facilities, supply partners, information technology, and organizational design. These  more...

Detailed Scheduling and Planning This course focuses on the various techniques for material and capacity scheduling. Topics include: material requirements planning (MRP), capacity requirements planning (CRP), inventory management, procurement, mechanics of the detailed material planning process and planning operations. This courses will be taught by certified APICS instructor David Carter, using APICS proven course curricula  more...