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From 123-CBT Computer Based Training
CIW Enterprise Specialist Part 5 CMP EJB Transactions Security on-line e-learning cbt (computer based)cd rom ...or in EJB security are covered. Learn To: o Identify characteristics of container-managed persistence (CMP). o Identify characteristics of the ejbCreate() method when using CMP. o Identify characteristics of the ejbRemove() method when using CMP. o Identify characteristics of transactions. o Match properties of transactions with their descriptions. o Identify features of the  more...
From Serebra Learning Corporation
Inbound Call Centers People Management on-line e-learning cbt (computer based) Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...
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