Instructor Led Choose Training in Malaysia

Effective Techical Report Writing for Engineers and Technical Personnel INTRODUCTION Reports are your companya ™s main tool to enable and support critical decision-making. If you are proposing a course of action a either within your company or to a client a the report or proposal you write will be its best advocate. It takes a lot of skill to communicate technical or commercial information efficiently and accurately. This course has been designed  more...

Making Change Happen - Strategies for changing people transforming organizations ...disruptive and costly. Given a choice, most people rather choose to remain status quo and that is the problem faced by many organizations in getting people to change. For it to happen, it must work in 2 prongs ie. the individual and the organization. The individual must see the needs and work from within that he / she wants to change whilst the organization must provide the external push  more...

5'S Towards A World Class Manufacturing Go 5 S today! Choose to be A World Class Manufacturing Company. Display a positive image to your clients with Systematic arrangements, storage, controls, documentation of your business. 5S also develops self-discipline and ownership in every employee. For a details program outline email us at mmstc@tm.net.my  more...

Effective Minutes Writing 5 6 Dec 2012 ... how to write them correctly; you also need to be able to choose the appropriate type of minutes recording styles suitable for its purpose. You also need to know how to phrase what has been spoken so that it represents the tone accurately and politically acceptable. This course will equip you with these essential skills and techniques through lectures, examples, group discussions and  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ... But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good. In order to deliver winning service experience to your customers, you need to master the art of giving unpleasant information in a palatable  more...

Effective Minutes Writing 1 2 Aug 2012 ... how to write them correctly; you also need to be able to choose the appropriate type of minutes recording styles suitable for its purpose. You also need to know how to phrase what has been spoken so that it represents the tone accurately and politically acceptable. This course will equip you with these essential skills and techniques through lectures, examples, group discussions and  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ... But still, many customer service personnel are unable to choose the right phrases and set the right tone in their day-to-day interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good. In order to deliver winning service experience to your customers, you need to master the art of giving unpleasant information in a palatable  more...