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Strategic Thinking
...lutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.
Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range
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ABC+D Principles of Healing



...stems need support and charts for each system, so you can choose the right herbal program for your individual needs.
This course will help you to understand the basic principles of healing.
You will learn when to build and cleanse and how to choose the correct herbal program based on the results of the questionnaire.
You will also learn dosages and when to alternate between building and
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Excellent English: A Writing Review - Part I: Sentence Structure


...y.
Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing: understanding parts of sentences and speech; ensuring sentence completeness; and conquering common problems with verbs, pronouns and modifiers.
Students will read, study, complete exercises and take mastery quizzes that will ensure
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Excellent English: A Writing Review - Part II: Punctuation


...ents take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas, semicolons, colons, hyphens, dashes, and parentheses. Exercises, tutoring and mastery quizzes
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Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing


...ake all three courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear, concise, and dynamic writing style. Exercises, tutoring and mastery quizzes help students understand the concepts and revise their own writing to be more clear, concise, and dynamic. Topics include clear reference; using
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Java 2 -- Building Graphical User Interfaces
This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. Each unit covers detail the elements of Java necessary to build graphical user interfaces.
This course contains 3 units: The Java.awt.package, using GUI components and managing the layout. The first unit will cover the features of the java.awt.package.
It explains the important methods and alignment
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Making Effective Screenshots: Saving Time, Increasing Impact
...r impact, place them in manuals and online documents, and choose the appropriate tool.
Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences, illustrate documentation, develop GUI prototypes, support customers, and illustrate marketing brochures. But how can we take these
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CompTIA A+ 2009
The A+ certification validates the latest skills needed by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The
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Writers At Work: A Review for Professionals - Part I



...e.
Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good paragraph structure, understanding parts of sentences and speech, ensuring sentence completeness and conquering common problems with subjects, verbs, and pronouns. Readings and exercises will help reinforce
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Writers At Work: A Review for Professionals - Part II: Punctuation



...ents take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas, semicolons,apostrophes, colons, quotation marks and parentheses. Exercises and tutoring help
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Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing



...take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear, concise, and dynamic writing style. Tutoring, readings, textbook and exercises help students ensure that they understand the concepts and can revise their own writing to be more clear, concise, and dynamic. Topics include
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Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style



...take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the student develop an emphatic and readable style and to design visually appealing documents. Exercises, tutoring and mastery quizzes help students ensure that they understand the concepts and can revise their own writing to emphasize important points,
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Windows Vista Essentials
...ensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time
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Professional Bar Management Mastery Level Certification
The hospitality industry continues to grow each year, creating a demand for skilled managers. One challenge facing bar and restaurant owners and managers is that most hospitality programs are long-term and expensive. This is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves
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Professional Bar Management
Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.
Professional Bar Management Managing a bar or restaurant can be an overwhelming
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Pharmacy Technician Career Training Program


...w much you can earn will depend on the state in which you choose to work and whether you are allowed to work as a registered or certified pharmacy technician.
You will complete Four 5-week modules of study. This means you will complete the program in 20 weeks! Module I (5Weeks) Module II (5 Weeks) Module III (5Weeks) Module IV (5weeks) 20 Weeks to Complete the Program All weekly assignments
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Office Ergonomics
Take one back ache, add a dozen strains, a new pair of glasses, and one large headache, and what do you get? That s right, the modern office.
Welcome to Office Ergonomics Take one back ache, add a dozen strains, a new pair of glasses, and one large headache, and what do you get? That?s right, the modern office. You?re not the first to try this brew; others around you are suffering too. In our
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Nutritional Herbalism: Learn How Herbs Work Within Your Body


This course will help you understand Herbal Energetics
Designed for the beginning herbalist, this course will help you understand "Herbal Energetics" - Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for
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Negotiate Profitable Real Estate Deals--Instructor-Led
...redited Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication.
This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional
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Negotiate Profitable Real Estate Deals--Self-Directed
...redited Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that are aligned with both. In short, it`s a course on how to achieve your real estate goals through research and effective communication.
This course is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional
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Microsoft Office 2007 Essentials
...ensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will train you how to best meet your needs through the use of Word, Outlook, Excel, Powerpoint, and/or
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Mastering RoboHelp Office 2002



...erview of the RoboHelp and RoboHelp HTML desktops; how to choose the right Help format; and a comparison of Help features available from WinHelp, HTML Help, WebHelp, Oracle Help and Java Help. Working with Help Projects describes creating projects; compressing and compiling projects in RoboHelp; and generating projects in RoboHelp HTML. Importing Documents, Files and Projects contains Word to
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Herbal Energetics: Learn How Herbs Work Within Your Body



Designed for the beginning herbalist, this course will help you understand Herbal Energetics?-
Designed for the beginning herbalist, this course will help you understand Herbal Energetics?- Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural - you must not
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Customer Service for Bars and Restaurants-Online
Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the
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Comprehensive Online Instructor Certificate Program
A robust series of six courses that train instructors how to develop an online course and teach online. This certificate has been developed by a team of educational program development specialists and content experts from an Accredited State University.
Let our Comprehensive Online Instructor Certificate program help you position yourself at the forefront of educators in your field! Available to
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Chinese Seasonal Approach to Health



Understand the Chinese Seasonal Approach to Health.
Designed for the beginning herbalist, this course will explain the Chinese Five Seasons, their corresponding organs, food suggestions and exercises for health maintenance. As you learn more about alternative health you will realize that there is more to good health than just taking herbs, vitamins, eating good food and exercising. There is a
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Bartending to the Max-Online
... the course for $39, though this is not necessary. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no additional charge. Each certificate offered through this program is a symbol of your achievement from a highly respected organization.What does "certification" mean for a bartender? Though your employer
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Bartending the Easy Way-Online
... the course for $39, though this is not necessary. If you choose not to purchase the Official University Certificate, you may select a Letter Certificate in the form of a Word document at no additional charge. Each certificate offered through this program is a symbol of your achievement from a highly respected organization.What does "certification" mean for a bartender? Though your employer
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Bartending at Home-Online
Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology!
Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests.
You could be the host of the year with the
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Advanced Certificate in Technical Writing
... needs. Students enrolled in this program will be able to choose from over 20 different topic areas specific to Technical Report Writing and work with a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed
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Choosing a Childcare Provider



...e description -- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the
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From 123-CBT Computer Based Training
Techniques for Improved Time Management
...ur time-management skills--experiment with them, and then choose and apply the tools which best suit your own situation. In order to achieve anything it is important to establish goals. You need to know what you want to do, before you can decide how and when you are going to do it. You then need to establish deadlines. If these deadlines are unrealistically tight, your interest and commitment
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Techniques for Improved Time Management
Building a Winning Sales Team
Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting
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Managing the Creative Elements of Brands
...re 25 brands of laundry detergent? What influenced you to choose the brand you use? Was it the name? The logo? Maybe it was the clever slogan or catchy jingle. Was there a cute, cuddly character in the advertisement? Perhaps it was the packaging design. It could be one of these factors or a combination thereof, but the fact still remains: out of 25 brands of laundry detergent, you decided only
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Using Surveys to Measure Customer Satisfaction
...the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same applies to selecting the most appropriate sampling method, and what you learn from this course will enable you to make the best choice.You'll learn how to structure the questionnaire to minimize bias and
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Writing a Business Case
...o the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased
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Business Travel Safety - Developing a Corporate Travel Program
In Business Travel Safety: Forming a Corporate Travel Safety Program, you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling..
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Principles of Marketing - Pricing Strategy
Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect
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Choosing Sellers and Administering and Closing Contracts
...choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project Procurement
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Overview of Project Managing a PRINCE2-aligned Project
...one and effecting organisational change, it is crucial to choose a good and proven method for managing projects. This course introduces you to project management practices and standards advocated by the PRINCE2 methodology. The PRINCE2 methodology is recognised as an international standard for process-based project management. It is a widely used method for project management that has expanded
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Installing Windows Vista
There are a number of versions of the Windows Vista operating system, each designed for a particular situation. Because the cost of upgrading operating systems can be steep, choosing the right version of an operating system is important. The chosen operating system version must support current needs as well as take into account possible future requirements. Hardware requirements must also be taken
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Team Leadership - Developing a High-Performance Team
Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance
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Maintaining DB2 UDB Data Consistency
To explain how to choose appropriate isolation levels and to describe how locks are acquired in a DB2 UDB database
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Six Sigma Process Improvement
...ld processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This course is designed to help Champions learn how to use Six Sigma's Define - Measure - Analyze - Improve - Control (DMAIC) methodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current
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Six Sigma Team Dynamics and Performance
Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process
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Design and Analysis
...int areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by designing and analyzing full factorial experiments, fractional factorial experiments, and experiments for special cases, such as Plackett-Burman, Box-Behnken, and Central Composite Design (CCD). Six Sigma is a
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Collecting and Summarizing Data
The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current
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Managerial Decisions and Capital Budgeting
Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you
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Introduction to Advanced Finance
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models.
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Investment Project Analysis and Selection
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools.
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Raising Capital and Financing Decisions
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.
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IBM DB2 Universal Database V6 1--Administration

...uct a table space using the CREATE TABLESPACE statement. Choose the required number of containers given a scenario. Construct a buffer pool of a specified page size using the CREATE BUFFERPOOL statement. Select the effects of a CREATE DATABASE statement. Select data placement attributes given the system catalogs. Construct the appropriate type of index using the CREATE INDEX statement.
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IBM DB2 Universal Database V6 1--Administration

...uct a table space using the CREATE TABLESPACE statement. Choose the required number of containers given a scenario. Construct a buffer pool of a specified page size using the CREATE BUFFERPOOL statement. Select the effects of a CREATE DATABASE statement. Select data placement attributes given the system catalogs. Construct the appropriate type of index using the CREATE INDEX statement.
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Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

...less than 10% free blocks.
Manually allocate an extent.
Choose the advantages of incorporating large extents into database design.
Identify characteristics of Oracle data block size.
Identify characteristics of small data block and large data block sizes.
Run scripts to create and view the report.txt.
Identify characteristics of PCTFREE and PCTUSED parameters.
Calculate and set the
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Oracle8 Performance Tuning Managing Memory and Disk I O

...es of partitioned tables.
Select the two items needed to choose the correct stripe size.
Perform the steps of a query to determine how many full table scans are taking place.
Identify the reasons to set the DB_FILE_MULTIBLOCK_READ_COUNT parameter when tuning full table scans.
Perform the steps of a query to find out the number of disk I/O per disk file using the V$FILESTAT query.
Perform
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SAP R 3 v3 0 Information Systems within FI

... Receivable, Accounts Payable:
specify the data volume.
choose evaluations.
create evaluations.
display evaluations.
Customize G/L Accounts:
create forms.
create reports.
define valuation constants.
Evaluate G/L accounts:
balance sheet analysis: Fiscal Year comparison.
use Key Figure without constant.
use Key Figure with constant.
Unit 3: Line Items and Account Balances
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Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5

...files necessary to install and uninstall an application. Choose the appropriate application update deployment method. Identify the options for distributing ActiveX controls. Identify considerations for packaging an ActiveX control for the Internet. License an ActiveX control for standard distribution. Identify the stages in the process to license an ActiveX control for Internet
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Brand Management Integrated Marketing

...assify integrated marketing terms. Choose the differences between integrated and regular branding and marketing. Select the steps for identifying an integrated brand. Identify the process for strengthening a shallow brand. Identify the tools for integrating your brand through your organization.
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Sales Skills Developing a Winning Strategy

... Complete a SWOT matrix. Choose appropriate clients for an advisory panel. Narrow the field of prospective clients. Complete the three steps of the consulting strategy. Calculate a client's return on investment. Complete the six steps for solving a
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Professional Selling Over the Phone Prospecting

...ith prospects. Learn To Choose information you should leave on a prospect a a s voice mail. Select the guidelines for building business relationships with prospects. Select the guidelines for maintaining relationships with prospects. Follow the guidelines for building business
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Sales Management Leading a Sales Team

...aging sales territories. She will discuss with you how to choose a territory strategy and how to conduct territory reviews. During the simulation, Tracy will ask you questions to gauge your understanding of the information. Unit 2: Forecasting Sales Revenue (0.5 - 1 hour) Identify the four factors to consider when making a sales forecast.
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Competitive Intelligence Analysis Dissemination

...e steps for analyzing information. Choose an analysis technique. Sequence the steps of the benchmarking process. Simulation Overview: In this simulation, you will meet with your mentor, Ronald Spear. Ronald is Icon's Director of Strategic Intelligence and has a wealth of competitive intelligence
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SQL Server 7 0 System Administration - Part 5

...fy the dynamic of the Publisher-Subscriber relationship.
Choose the appropriate attributes of Articles and Publications.
Match the data filtering method with its appropriate attributes.
Identify the attributes of push and pull subscription methods.
Match the replication agent with its appropriate attributes.
Identify conflict resolution attributes.
Analyze and label the components of the
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Time Management Developing a Plan

... steps to create a time audit. Choose the correct definition of the Pareto principle. Audience All employees in an organization who need to learn to develop a plan that will allow them to manage their time more effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK
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Career Development Developing a Career Strategy

...o identify career preferences. Choose a way to identify skills. Overcome pitfalls of career exploration. Follow steps for setting career goals. Identify stages of career development. Follow steps for planning a career strategy. Audience Professionals who
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Career Development Excelling in Your Career

...eps for marketing your career. Choose a way of learning through your career. Follow steps for taking charge of your job. Audience Professionals who are interested in staying competitive in their field and advancing their careers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30
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Business Travel Safety Forming a Corporate Travel Safety Program

... for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To Develop a travel safety program. Choose a corporate travel agency. Prepare for emergencies before traveling.
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Creativity Innovation Increasing Personal Creativity

...ontrol to increase creativity. Choose ways in which you can physically prepare yourself to be creative. Identify ways to increase your innocence. Use ways to be more adventuresome to reach a decision. Use the guidelines for generating good ideas. Solve a problem
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Creativity Innovation Fostering a Ceative Environment

...reative individuals for a company. Choose the criteria for determining the best creative individuals for a company. Demonstrate an understanding of the importance of retaining creative employees. Practice using the factors that will encourage retention of creative employees. Simulation Overview:
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Cross Cultural Business Comm Understanding Cultural Differences

...mples of how gender differences affect communication. Choose the correct definition of convergence. Identify the appropriate amount of personal space in cultures that value space. Categorize a given topic as being acceptable or unacceptable to discuss in an e-mail. Audience Managers, supervisors, employees, or anyone who communicates internationally for their organization,
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Financial Statements Financial Statements Analysis

...nents of an income statement. Choose the types of revenues reported on an income statement. Identify types of expenses reported on a income statement. Prepare an income statement. Simulation Overview: In this simulation, you will practice your skills in
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Financial Statements Reading Analyzing an Annual Report

...ose in an annual report. Choose the purpose of an internal control report. Analyze financial data using the duPont equation. Audience Managers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA
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Interpersonal Communication Effective Communication

...en elements of communication. Choose an effective channel based on network structures. Respond effectively to receiver feedback. Reduce verbal and non-verbal interference Improve organizational communication. Audience This course is for managers and employees who want to improve their communication skills.
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Advanced Interpersonal Communication Communicating with Co-Workers

... and Subordinates (0.5 - 1 hour) Choose the guidelines for communicating with colleagues. Identify the proper way to respond to a colleague's idea. Take the appropriate steps to apologize to a subordinate. Follow the process for dismissing a subordinate. Use the appropriate
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E-mail Etiquette E-mail in the Workplace

... The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how and when to attach files, and how to prevent your password from being stolen. Learn To Identify advantages and disadvantages of e-mail. Forward an e-mail message. Reply to an e-mail message. Identify the guidelines
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Call Center Mgt Measuring Quality Performance

...tomer resource management process. Choose methods for managing call volume. Apply methods for managing call volume. Identify guidelines for establishing and maintaining a virtual response unit. Apply guidelines for using a virtual response unit to manage critical call volume.
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Exit Interviewing Skills Preparing for an Exit Interview

...uss what types of exit interviews exist and help the team choose a type of interview that fits Icon's objective. Unit 2: Setting up an Exit Interview (0.5 - 1 hour) Identify the three factors you should consider before conducting exit interviews. Identify the three areas of information collected through exit interviews.
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Human Resource Law Family Medical Leave Act

...ria for employee eligibility. Choose legitimate FMLA qualifying events. Select actions prohibited by FMLA. Select three ways to use paid leave in conjunction with FMLA. Select health care providers who are qualified to medically certify FMLA leave. Identify
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360-Degree Feedback Implementing a 360-Degree Program

...ess and explains how to develop a feedback questionnaire, choose a collection method, and select raters for 360-degree feedback. It also covers how to create training programs for providing and receiving feedback, as well as how to analyze 360-degree feedback results, develop an improvement plan, and present 360-degree feedback results. Learn To Sequence the
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Leadership Development Motivation

...en personal and social needs. Choose the best motivator for a given circumstance. Differentiate between intrinsic and extrinsic rewards. Increase motivation within a team. Audience This course is for managers who want to improve their ability to motivate employees. Deployment Options e-Learning
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Managerial Leadership Creating a Vision

...ation's vision. Learn To Choose questions to answer when defining your organization's vision. Identify steps for writing a vision statement. Identify steps for setting goals. Identify guidelines for communicating a vision. Select steps for implementing
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Employee Performance Providing Feedback

... effectively when giving feedback. Choose the right setting when giving feedback. Handle difficult feedback situations. Choose the appropriate time to delay providing feedback. Simulation Overview: In this simulation, you will be meeting with three of your managers to discuss
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Conducting Meetings The Meeting Process

...create an objective for a meeting. Choose an appropriate time and location for a meeting. Prepare an effective meeting agenda. Understand the importance of taking minutes during a meeting. Simulation Overview: In this simulation, you will be meeting with Pam Armstrong to discuss
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Team Leadership Developing A High Peformance Team

... leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance team. Learn To Choose the right type of team using guidelines. Choose examples of criteria
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Principles of Marketing Promotion Strategy

...r when creating a promotional mix. Choose the objectives your promotional strategy might accomplish. Identify two promotional strategies. In a given situation, apply the appropriate promotional strategy. Simulation Overview: In this simulation, you will meet with Mary Aberdeen,
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Principles of Marketing Pricing Strategy

...ect appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect pricing decisions, and the steps of the pricing process. Learn To Identify the objectives your pricing strategy might achieve.
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Cross-Functional Teams Goal Setting in a Cross-Functional Team

...ure of cross-functional teams. Choose six elements of a team charter. Avoid barriers to cross-functional team success. Determine a mission and vision for a cross-functional team. Develop an action plan for a cross-functional team. Audience Team leaders, team members, and managers or
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Cross-Functional Teams Selecting Cross-Functional Team Members

...ent of an upcoming cross-functional team. Your goal is to choose the most qualified managerial candidate for the cross-functional team leader position. You will review the qualifications of three candidates for this position. In order to be successful, you will need to have a thorough understanding of the skills cross-functional team leaders should possess, as well as how to select such
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Brand Management Building Brand Equity

...ng strategy. In a given situation, choose an appropriate pricing method. Develop a pricing strategy. Identify the characteristics of direct and indirect distribution channels. In a given situation, develop an appropriate distribution strategy. Select promotional options that can
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Essentials of Business Law Cyberlaw

...an serve as evidence in court. Choose established cyberspace regulations. Identify the reasons why Internet advertising can become troublesome. Identify ways to conduct lawful Internet recruiting. Identify the extent of an employer's liability in electronic communication among employees.
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Organizational Learning Transferring Knowledge within an Org

...vision in San Francisco. It's time for your department to choose a new knowledge management system. Ronald wants to make sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what circumstances they are best suited to be used. He will also ask you to
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Operations Management Fundamentals of Operations Management

...tion processes. Learn To Choose types of operations. Identify definitions of the components of operations management. Select the six most important forces that affect processes. Identify the types of quality management tools. Choose the factors you should
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CIW Fundamentals of CGI Using Perl Part 1 CGI Perl Basics

Course Overview This is the first course in a two part series that students will learn both theoretical and practical instruction on the foundations CGI using the Perl language. This course will also cover getting started with CGI and Perl, Perl fundamentals, and Perl input and output. Learn To Sequence the steps in the application development process. Identify guidelines
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Managerial Leadership Leading Through Change

...gh Planned Change (0.5 - 1 hour) Choose guidelines you should follow when motivating employees. Motivate employees through a change by applying appropriate guidelines. Identify steps of the problem-solving process. Lead an employee through steps of the problem-solving process.
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Motivation Motivating Through Rewards Recognition

... Can Work for You (0.5 - 1 hour) Choose examples of how rewards and recognition benefit managers and employees. Identify factors that influence the cost of a reward or recognition program. Select factors that make rewards and recognition effective. Apply the criteria for making a reward and recognition
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Executive Level Leadership Change The Executive Leader

...ge process. Given a scenario, choose how to communicate with employees. Define organizational culture. Identify how a given situation can provide insight to an organization's culture. Identify barriers to change. Use guidelines to control damage during the
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Mentoring Implementing a Formal Mentoring Program

... strategies to their descriptions. Choose an organizational strategy based on organizational and employee needs. Simulation Overview: In this simulation, you will meet with Ronald Spear and Mary Winford. Icon has established a new mentoring policy that requires all divisions and departments to create a mentoring program. As a
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Mentoring Developing Your Mentoring Skills

...les of mentoring you should avoid. Choose a way to mentor based on a given scenario. Simulation Overview: In this simulation, you will be meeting with Roger McAlister, a Sales Manager; Jessica Stone, a Marketing Team Leader; and Ronald Spear, a Manager in the Marketing department. There has been a great deal of discussion
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Mentoring Using a Mentor to Your Advantage

...learner in a given situation. Choose a mentor. Identify the two guidelines for building strong mentoring relationships. Audience Employees and team members who want to learn how to develop a strong relationship with their mentor and gain the most from being mentored. Deployment Options e-Learning Accreditation NASBA
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From HAZMAT Plans & Programs, Inc
HAZWOPER 8 Hour Refresher with Blood Borne Pathogens Module

...e uses for Personal Protective Equipment (PPE) and how to choose the correct PPE for a situation
- Understand the principles of decontamination as well as levels of decontamination and decontamination methods
- Have a better understanding of potentially hazardous situations involving corrosives, solvents, oxidizers, and reactive chemicals
- Understand the various considerations in
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From Healing Art Forms Institute
Bachelor Degree In Energetic Spiritual Healing


...Healing Practitioner Program
Plus 1 elective course to choose from: Angel Communication & Healing Therapist, Animal Communication & Healing Therapist or Herbology Healing Therapist
This is an extensive course, full of everything you will need to know to get yourself into this type of work to the fullest extent and offer these types of sessions to your own clients. Nicole Lanning will
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From Radiofrequency Safety International Corporation
Telecom Safety Online

The "Telecom Construction Safety"a course will provide the attendee with a thorough understanding of the requirements of the various safety issues that OSHA has recently concentrated on in various enforcement actions around the country. The student can choose 12 out of the 19 offered topics. Italicized courses are not yet available.
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ESIH General Safety
Our General Safety Courseware is designed to help you fill in the gaps of your safety training program by providing you with a wide variety of subject matter to choose from at reasonable rates, so that you can comfortably reach your OSHA compliance training needs. RSI is a full service RF and General Industry Safety Company, dedicated to assisting organizations in complying with FCC/ OSHA
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From Learn Skills
Retail Training - Communicate in the workplace



Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere.
Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with
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From Pitman Training Centre Notting Hill
Financial Management
This financial management training unit can be taken alone or can form part of our BTEC Management Studies Diploma, Certificate or Award.
And within the Unit, it is also possible to just study individual modules.
Whatever you decide to do, we offer a totally flexible training methodology.
You decide when to start as well as when and where to do so.
Our BTEC Management Studies
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Management Studies Award BTEC Level 5
... study at hours to suit you from home or work.
You can choose how much time to dedicate to your studies although
giving as little as 6 hours per week could see you completing the programme within 4 months.
You can choose a number of study paths and you'll enjoy the support of a dedicated mentor who will help you make the most of this training opportunity.
In addition, your learning
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Management Studies BTEC Certificate Level 5
...tudy at hours to suit you
from home or work.
You can choose how much time to dedicate to your studies although
giving as little as 4 hours per week could see you completing the programme within 1 year.
It's a fully supported programme too,
with your personal mentor just a phone call away.
The course's exercises are tailorable to fit the real-life challenges you face at work,
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From Serebra Learning Corporation
Getting Started with Microsoft Windows XP
To describe the basic skills and configurations necessary to start using the Windows XP operating system First-time computer users; first-time users of Windows operating systems; students with a basic knowledge of other Windows products seeking an introduction to Windows XP
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Implementing an Organization-wide Mentoring Program
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating
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Branding Your Internet Identity Develop an Online Identity
This course helps learners to develop their own online corporate identity, by building recognition and overcoming the various limitations that are associated with the Internet. Professionals who want to create and promote an online marketing strategy
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Site Survey Fundamentals
In this module, we discuss the process of conducting a site survey, also known as a "facilities analysis." We discuss terms and concepts with which you are probably familiar if you have ever installed a wireless network from the ground up.
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LAN Software Implementation
This WestNet e-Learning module explores the features and functions of Windows NT, Microsoft's 32-bit network operating system (NOS). The lessons of this module present the basic concepts necessary to install, configure, and maintain a Windows NT network.
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Up and Running with Visio 2000
To guide the home user or end-user through the basic concepts of working with stencils, templates, and charts in Microsoft Visio 2000 Home users, end-users
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Conducting Effective Sales Research Meetings
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS) research meetings.
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Field Sales Foundations
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the
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ITIL Configuration and Release Management
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Inbound Call Centers People Management
Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to
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Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
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Identifying Your Customer s Expectations
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate
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Making Team Decisions Choose Between Alternatives
This course describes the Paired Choice technique of comparing several alternatives to select a single solution in a quick, efficient manner. Professionals who want to collaborate more effectively within a group.
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The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
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Project IT Management Simulation - The Early Stages
...livery. With the new web site, a customer will be able to choose the year, model, and options of their new vehicle and then purchase their vehicle without ever having to set foot in a dealer showroom. After payment and financing options have been arranged online, American Auto will complete the transaction and deliver the customer's new vehicle to their home or work. In order to make web
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Project IT Management Simulation - Design to Rollout
...livery. With the new web site, a customer will be able to choose the year, model, and options of their new vehicle and then purchase their vehicle without ever having to set foot in a dealer showroom. After payment and financing options have been arranged online, American Auto will complete the transaction and deliver the customer's new vehicle to their home or work. In order to make web
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Choosing Sellers and Administering and Closing Contracts
...choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project Procurement
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Selecting Your Strategy Choose Your Game Plan
...Choose Your Game Plan, is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to determine if you are ready to choose a negotiation game, choose a game by comparing the importance of the desired outcome with the importance of the relationship and assess advanced selection criteria to select a negotiation game. The Negotiation Strategies
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Whole Numbers Fractions and Equations
What are whole numbers and how are they estimated? How are fractions used in mathematical operations? How do you find the unknown variable to solve an equation? The answers to questions like these are covered in this course on the building blocks of business math. Learners will review crucial terms, basic mathematical concepts, and how to apply concepts to the business environment. Anyone who
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Presenting to Succeed
There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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Planning Effective Business Meetings
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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E-mail and Organizational Communication
E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for
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E-mail as a Marketing Tool
How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit
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What Is Emotional Intelligence
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often
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Emotional Intelligence at Work
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
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Teamwork and Emotional Intelligence
Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many
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Writing a Business Case
...o the dentist? Given the choice, many of us would tend to choose the latter.Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased
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Effective Mentoring
Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your
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The Mentoring Manager
Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers,
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Achieving Success with the help of a Mentor
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide
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Energizing and Empowering Employees
Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to
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Leadership and the Knowledge Worker
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
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Leading Change from the Front Line
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
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Attracting Developing and Retaining Generations
How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons. Managers, HR professionals, team leaders, department leads, and company
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Leading Generations X and Next
This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development
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Team Leadership Developing A High-Performance Team
Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance
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About 360-Degree Performance Feedback
Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
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The Personal Approach in Delegation
Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through "The Personal Approach in Delegation" course in the "Effective Delegation" series, you will discover
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Managing the Delegated Environment
Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing the Delegated Environment" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management,
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The Potential of Self-directed Learning
How often have you heard these buzz words of the '90s: self-directed learning; continuous learning; the learning organization; the knowledge worker? If you wonder what these terms really mean, why they are so important, and how you rate as a worker for the 21st century, this course is for you. Find out what you can do to take control of your own skill and career development. Learn to identify
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The Mark of a Leader
Do you feel that your people can't get along without you? If you're not available, do your people lack direction and therefore, productivity suffers? If you feel that you've been overmanaging and underleading, this course is for you. There is a strong difference between activities and roles of effective managers and those of successful leaders. You'll discover what some of those key differences
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Recruiting for the 21st Century The Market
It's the beginning of a new century and a new millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to "What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But
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Communicating a Shared Vision
If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and
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Affirmative Action and the EEO HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies.
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Employment Management HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The HRCI certification examinations are widely recognized as the industry standard for evaluating
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EEO and Affirmative Action HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's
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Sexual Harassment in the Workplace HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society
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Managing Employment HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The (HRCI) certification examinations are widely recognized as the industry standard for
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Employee Relations HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. The Professional in Human Resources (PHR) certification
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Managerial Decisions and Capital Budgeting
...al methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you with the concepts, procedures, and analytical skills you need to make informed decisions in today's complex business environment. This course is
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Managing Yourself and Those Around You
Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support
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Partnering with Your Boss
You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and
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Getting Started--The Administrative Support Professional
The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This
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Administrative Functions
Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you
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Advancing Your Administrative Career
Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain
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Accrual Accounting Procedures
It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will
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Introduction to Advanced Finance
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models. This course is designed specifically for business
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Investment Project Analysis and Selection
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools. This course is designed specifically for business managers, financial
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Raising Capital and Financing Decisions
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed
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Managing Working Capital
Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course,
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Financial Risk Management
Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will
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Strategic Decision Making
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,
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Define the Six Sigma Opportunity
Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those
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Six Sigma Team Dynamics and Performance
Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process
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Design and Analysis
...int areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by designing and analyzing full factorial experiments, fractional factorial experiments, and experiments for special cases, such as Plackett-Burman, Box-Behnken, and Central Composite Design (CCD). Six Sigma is a
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Collecting and Summarizing Data
... and professional-looking data collection vehicle, how to choose an appropriate check sheet for data collection purposes, how to create an effective sampling strategy, and how to conduct a Failure Mode and Effects Analysis (FMEA). Six Sigma is a registered Tr Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their
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Creating a Marketing Campaign
Your marketing plan has been approved Now you need to get the job done. How you execute your plan is as crucial as the plan itself. In this course, you'll learn about tactical marketing tools needed to put your plan into gear and create your marketing mix. These include branding, packaging, promotions, publicity, advertising and merchandising. Managers and team leaders with responsibility for
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Marketing Management
So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through
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Financial Analysis for Successful Marketing
Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.
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Lean Strategies
You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for
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Pricing and Profitability for Product Managers
A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,
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Introduction to Product Management
Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,
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Branding Your Internet Identity Form Strategic Alliances
This course defines the characteristics of reciprocal links and shows learners how to recognize why strategic alliances sometimes fail. It also helps them to understand the guidelines involved in creating a strategic alliance and shows the steps involved in negotiating, implementing and supporting any alliance. Professionals who want to create and promote an online marketing strategy
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Scoping Your Internet Project Select Your Web Team
This course demonstrates how to select and work effectively with the right people to create and maintain a Web presence. Professionals who want to create and promote an online marketing strategy
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Sarbanes Oxley Whistleblower Protection
Following the Enron collapse, the Sarbanes-Oxley Act was signed into law in an effort to prevent or reduce the incidence of corporate and securities fraud. Significantly, the Act (technically named "The Corporate and Criminal Fraud Accountability Act of 2002") provides protection to, and even encourages, employees who would report such fraud. Sarbanes-Oxley provides the most forceful protections
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Design Concepts for Web Sites
To describe, explain, and equip students to use the basic techniques of web site design and development Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Web Services and Service-oriented Architecture
To understand the concepts underpinning web services Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies
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HIPAA Implementing Privacy Rules
The Health Insurance Portability and Accountability Act (HIPAA) mandates how healthcare plans, providers, and clearinghouses store and transmit individuals' health information. Implementation of and compliance with the HIPAA privacy rules is mandatory. These rules present significant challenges to the day-to-day operations of organizations involved in the healthcare industry. Organizations that
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Americans with Disabilities Act ADA
This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act. The ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply
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Visual Basic 6 0 Database Access Part II
This course provides a detailed look at the ActiveX Data Object (ADO)that acts as the bridge between your application and a database. Designed for intermediate to advanced Visual Basic application programmers Database administrators, Database analysts, and Database developers who are working toward the Microsoft Certified Database Administrator (MCDBA) credential.
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Testing and Instrumenting Web Applications in VB NET
To introduce the concepts of software testing and debugging and to describe how to instrument an application for tracing and debugging in .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification
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ADO NET Connections and Commands
To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design Visual Basic .NET programmers and candidates for the Microsoft MCSD and MCAD certification paths
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Deploying and Initializing UNIX Systems
To describe the maintenance and optimization of UNIX systems IT professionals working in a UNIX environment for the first time
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UNIX User and Data Management
To demonstrate the core administrative functions of managing users, data, and software on UNIX systems IT professionals working in a UNIX environment for the first time
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Installing Windows XP Professional
To demonstrate how to install or upgrade to Windows XP Professional Students preparing for the Microsoft Exam 70-270
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Windows 2000 - Migration Design Upgrade and Migration Strategies
To show how to plan a migration from a Windows NT 3.5x or NT 4.0 domain to Windows 2000 Students preparing for Microsoft exam 70-222; personnel in medium to very large computing environments that plan to migrate from Windows NT 4.0 to Windows 2000
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Windows 2000 - Network Design Addressing and Naming Services
To provide an overview of DHCP, DNS, and WINS services in Windows 2000 and to analyze and design a requirement and implementation strategy using these services Students preparing for Microsoft exam 70-221; personnel in medium to very large computing environments that use the Windows 2000 network operating system
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Monitoring Reporting and ISA Server Enterprise Edition
To describe the use of ISA Server in an enterprise and develop a strategy for monitoring ISA Server activity IT Professionals including web administrators, network administrators, and security administrators but not network architects
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Planning and implementing an Active Directory infrastructure
To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an Active Directory infrastructure Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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Planning Active Directory Services
To distinguish between global catalog servers and operations master roles and identify how they are enabled, administered, and placed in Active Directory infrastructure Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
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Active Directory Sites Replication and Trusts
To distinguish between Active Directory sites, replication, and trusts, and identify how they are implemented and administered Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for MCSE certification exams
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The Linux Operating System
...ux systems in a business environment. It describes how to choose a Linux ""distribution"" and installation media. It also explains what is needed to install a Linux system, and the installation procedures for the two most popular distributions, with a focus on the Intel platform. This covers the key concepts in the Linux operating system, including system resource management and the kernel. It
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Hardware Issues for Linux
To identify the hardware requirements for different Linux installations Students wishing to acquire the basic skills required as a Linux system administrator
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Lotus Notes 6 Client
To configure Lotus Notes 6 client application successfully and tailor it to the specific needs of an organization Domino R5 administrators
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Microsoft Windows Server 2003 Designing RAS Services for the Network Infrastructure
To identify the options that provide remote access on a network infrastructure and the decision criteria involved in using each one Prospective systems engineers, technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003
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Legal Ethical Social Global and Taxation Issues
This WestNet e-Learning module provides a look at some of the legal and social issues to consider in your work as a Web professional. As the Web has become more entwined with our personal and professional lives, the laws, rules, and customs of the day-to-day real world have necessarily followed. In some cases, this has meant applying existing laws and customs to the Internet. In others, new laws
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Introduction to e-Commerce
This course covers the world of electronic commerce or eCommerce. The course starts from a basic introduction of e-commerce and EDI through how the Internet and the World Wide Web has become the infrastructure upon which electronic commerce is built. Learn about the programming languages of the Web and type of equipment needed for enterprises to build a successful eCommerce business. Also learn
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Spread Spectrum Technology
This module defines and describes spread spectrum technology and discusses how it is used according to FCC guidelines.
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Wireless LAN Infrastructure Devices
This module covers the different categories of wireless network infrastructure equipment and some of the variations within each category.
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Antennas and Accessories
In this module, we will discuss the proper methods for installing each kind of antenna. We will explain polarization, coverage patterns, and appropriate uses of antennas. Additionally, we describe the many different items that are used to connect antennas to other wireless LAN hardware.
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Wireless LAN Security
In this module, we discuss the much-maligned 802.11 specified security solution known as Wired Equivalent Privacy (WEP). We explain the various methods that can be used to attack a wireless LAN to prepare you (as an administrator) to prevent security problems.
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Network Security Issues
To discuss security issues surrounding computers and the Internet Individuals, with minimal experience of information security issues, who interface with their organization's Internet IT systems; new employees; individuals new to using the Internet
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Overview of the Implementation Process
This WestNet e-Learning module will outline a formal four-phase approach to network design, which covers the majority of areas that must be considered in most networking implementation projects.
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Using Internetworking Devices to Design Networks
This WestNet e-Learning module examines internetworking devices as they work together in networks and explains widely used approaches to common networking problems.
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Frame Relay Signaling and Applications
To introduce the various Frame Relay signaling mechanisms and applications Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make
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Emerging Internet Technologies
This WestNet e-Learning module discusses five emerging Internet-based technologies most likely to become essential elements of a fully converged Internet communication system.
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Routing in Cisco Networks
To describe the different forms of routing and explain the concepts of distance vector and link state routing Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services
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Cisco DESGN 2 0 Network Security Solutions
To recognize the fundamentals of network security and how the Cisco Self-Defending Network supports it, and design a high-level enterprise network security solution Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those
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802 1x Port-based Authentication and Best Practice
To recognize how to configure 802.1x port-based authentication and recommend a best practice for threat mitigation The primary target includes network designers, network administrators, network engineers, and system engineers.
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Cisco BCMSN 3 0 Mitigating Service Loss and Data Theft
To recognize the potential attacks and how to implement security features in a switched network. Network administrators, network engineers, network managers, systems managers, or network designers.
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Cisco BSCI 3 0 Network Requirements
To enable you to describe the converged network requirements of various network and networked applications within the Cisco network architectures Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing
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Maintaining DB2 UDB Data Consistency
To explain how to choose appropriate isolation levels and to describe how locks are acquired in a DB2 UDB database Anyone wishing to gain knowledge of DB2 UDB; end users seeking competence in DB2 UDB; candidates for IBM DB2 UDB V8.1 Family Fundamentals certification
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Diagramming with Microsoft Visio 2002
The Diagramming with Microsoft Visio 2002 course is the only course in the Visio 2002 curriculum. It familiarizes users with Visio 2002 and teaches them how to create a diagram, modify shapes in a diagram, format a diagram, and finally save a diagram. It also teaches how to create process charts, office layouts, flowcharts, charts, graphs, and forms. Users will also learn to create maps, network
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Microsoft Access 2007 and Microsoft Publisher 2007
To recognize the new features in Microsoft Access 2007 and Publisher 2007. Previous Microsoft Office users, including business customers and individual Office users who plan on upgrading to Office 2007, will be candidates for this training.
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Data Security Archiving and Working Offline in Outlook 2007
... messages for future reference. With Outlook 2007 you can choose to work offline and access your e-mail messages without connecting to a server, and then synchronize Outlook with the server at a more convenient time. You can also connect to the Exchange Server using Outlook Web Access (OWA) at times when you do not have access to the Outlook application. OWA provides you with many of the same
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Microsoft Office 2000 - Advanced Outlook
To describe how to use Outlook 2000 in the integration of desktop applications and to show how Outlook 2000 can be used in most organizational and communications tasks Anyone wishing to gain an understanding of Microsoft Outlook 2000, candidates for Microsoft Office Specialist certification, and end-users seeking competence and proficiency in the use of Microsoft Outlook 2000
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Training and Facilitation: Plan your Own Development


MAXIM TRAINING This course is about you and your own development. It helps identify and plan what you can do to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to
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Writing Skills : Simple, Powerful English


vClear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results with written communication and on increasing your effectiveness in black and white. It will help you choose simple, powerful words that make your message crystal clear. Whether you're writing to take care
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Writing Skills: Writing Direct Mail


Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're
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Putting Customers First


Learn why you must care for your customers In today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.
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Literacy Skills for Business - Punctuation


Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen
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Literacy Skills for Business - Spelling


Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen
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Literacy Skills for Business - Best Practice for Business


Literacy Skills for Business This course helps to make everyday written business communication more purposeful, correct and efficient. It is aimed at Business people and will instruct in skills often forgotten since the 'O' Level/GCSE English Language days. It is full of handy hints and do's and don'ts for everyday written English. Because of it's modular approach, users can choose to strengthen
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Financial Management: Cash Analysis and Management
In Financial Management: Cash Analysis and Management, participants learn how to prepare a bank reconciliation and how to choose an appropriate person to review a bank reconciliation. Additionally, they will learn how to control an organization's cash and how to prepare a Cash Flow Statement.
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Financial Management: Inventory Costing and Depreciation
In Financial Management: Inventory Costing and Depreciation, participants will learn how to calculate inventory value and depreciation. Participants will learn why organizations use accounting methods when reporting financial information on financial statements.
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Business Travel Safety Forming a Corporate Travel Safety Program
In "Business Travel Safety: Forming a Corporate Travel Safety Program," you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. The target audience for this program is
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Operations Management Fundamentals of Operations Management
Operations Management: Fundamentals of Operations Management offers the student an overview of the components of operations management. The program defines each of the components and introduces the student to the concepts of quality and project management. In addition, the program offers examples of how changing operations affects a company s operation processes. The target audience for this
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Principles of Marketing Pricing Strategy
Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect
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Webmaster Essentials
WebMaster is a title given to an individual responsible for maintaining a web site and responding to queries about it. In this course, the student will learn how to create a web site. The student will choose communications connections and server platforms for the web site development. The student will then use HTML and CGI to develop simple and complex web sites. This course is designed for
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Fundamentals of Data Warehousing
The Fundamentals of Data Warehousing WBT is the first course in the Data Warehousing curriculum. It provides students with an introduction to the core technologies, concepts, architecture, and various features of data warehouses and models. It also provides students with the preliminary knowledge for planning and implementing data warehouses. People who have a fairly good knowledge of the concepts
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360-Degree Feedback: Implementing a 360-Degree Program
360-Degree Feedback Programs: Implementing a 360-Degree Program covers the 360-degree feedback process and explains how to develop a feedback questionnaire choose a collection method and select raters for 360-degree feedback. It also covers how to create training programs for providing and receiving feedback as well as how to analyze 360-degree feedback results develop an improvement plan and
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E-mail Etiquette: E-mail in the Workplace
E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics such as how to write effective messages e-policies and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail when to choose e-mail over other types of communication how to avoid writing inappropriate messages how and
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Team Leadership: Developing A High-Performance Team
Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team steps for developing a team communication process the team leader's responsibilities and guidelines to help the team leader maintain a high-performance
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MS PowerPoint 97


This course is easy to use whether you are a new or experienced user. Effectiveness is our number-one priority in developing our tutorials. Instructions are presented in easy to understand graphical formats instead of just on screen text; applications simulations offer realistic practice opportunities; and interactive exercises keep people engaged throughout the lesson.
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MS SQL Server 6.5: Design & Management


In this course, students will learn to implement a database design on Microsoft SQL Server 6.5. Specific topics include: SQL Server implementor roles and responsibilities; data modeling and data definition concepts; database object creation, such as tables; and basic data retrieval, manipulation, and modification. This course, together with MS SQL Server 6.5 DB Design Il, prepares students for
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From Seletel Informatique
Budgeting and Saving
This series is designed to teach money management and investing skills to help the average consumer get the greatest return for his or her money. The series is for users who wish to learn how to control debt, choose credit and banking accounts wisely, and create a solid plan for retirement.
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From Calamus Extension College Ltd
MA Independent Studies (Arts) - Distance Learning


...dentify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies.
Entry to the course may be at any time of year subject to availability of places.
The syllabus would normally be divided into 10 to 15 distinct areas, and each area would be assessed by an
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MA Independent Studies (Literature) - Distance Learning


...dentify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies.
Programmes may start at any time of year, subject to availability of places.
The syllabus would normally be divided into 10 to 15 distinct areas, and each area would be assessed by an essay
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MA Independent Studies (Social Studies) - Distance Learning


...dentify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies.
Programmes may start at any time of year, subject to availability of places.
The syllabus would normally be divided into 10 to 15 distinct areas, and each area would be assessed by an essay
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MA Independent Studies (Area Studies) - Distance Learning


...dentify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies.
The syllabus would normally be divided into 10 to 15 distinct areas, and each area would be assessed by an essay of approx. 3, 000 words or a report or work of similar value.
There will also
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MA Independent Studies (Politics) - Distance Learning


...dentify the areas of knowledge or concentration required, choose suitable textbooks and/ or other media and compile a study plan with particular objectives. Credit can be given for previous studies.
Programmes may start at any time of year, subject to availability of places.
The syllabus would normally be divided into 10 to 15 distinct areas, and each area would be assessed by an essay
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