Online Circumstances eLearning

Workplace Violence in the Healthcare Industry Due to the number of people and the circumstances the workers deal with, the healthcare industry is one of the most likely places for an employee to become a victim of workplace violence. This course covers information about violence in the healthcare industry and provides guidelines with regard to preventive measures. This course will prove helpful for those who are directly or indirectly  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

Working with Difficult People Cope With Continued Conflict Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an  more...

Presentation Resources Available to You This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be  more...

Leading Effective Business Meetings Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired  more...

Managing in a Global Business Environment ...sforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change is imperative. In order to survive, managers need to be able to respond appropriately, not just for today, but for the organization's future success. This means they must plan, organize, direct, and control resources across time,  more...

Trade Secrets A trade secret is information that is of proven economic value to its owner, is actively protected, and is not generally known to competitors. Trade secrets are important because they provide a competitive advantage to their owners and may be the only viable form of legal protection available. They are protected under the Uniform Trade Secrets Act (UTSA), in those states that have adopted it, and  more...

Attorney-Client Privilege This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege  more...

Harassment in the Workplace ...on, age, and disability. Depending on state law and other circumstances, additional characteristics such as sexual orientation and marital status may also be protected. An effective harassment prevention training program must touch upon all of these categories. This one-hour course will provide an overview of the characteristics of various forms of harassment and what can be done to create a  more...

Managing Sexual Harassment Problems Simulation You're the manager of consolidations at the corporate headquarters of QXT Chemical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft series  more...

Family Medical Leave Act FMLA Have you or a family member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the Family and Medical Leave Act (FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this  more...

IATA 4 Documentation This training course will introduce the requirements of the International Air Transport Association's Hazardous Materials Regulations, including required documentation to transport dangerous goods (Shipper's Declaration for Dangerous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide  more...

Finance for the Non Financial : Using a Budget to Manage From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and  more...

Interpreting Budget Variancies From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can examine how to systematically analyse budget variances and go about  more...

The Professional Teller: Observing Government Regulations ...ability schedules used by financial institutions and what circumstances allow the delaying of availability of funds. In addition, the program teaches the student about the Community Reinvestment Act, or Regulation BB, and the Truth in Savings Act, or Regulation DD, as well as their applications. Finally, the program covers the Bank Secrecy Act and how it is applied to money laundering, when the  more...

Advanced Project Management Setting Up a Project Office In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple  more...

Disinfections of Water Mains and Storage Facilities This course deals with two important aspects of distribution system operation, the first being water main disinfection. As infrastructures age and begin to fail, older cast iron water mains are upgraded to newer material (generally plastic). Gone are the days when all you did was install a new water main and hang your hat on the first set of clean bacteria results before turning on the valve. This  more...

Leading Teams This course addresses the key issues surrounding leadership in a team. Why is it important? What does it require for a team leader to lead his team effectively? Based on D. Quinn Mills' book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course considers how team leaders must account for the special and unique circumstances of working in a team, where  more...