Instructor Led Cisco Tac Training

Advanced AVVID Troubleshooting and PBX Integration ...n some of the most prolific calls that have come into the Cisco TAC on IP Telephony. Course Description Troubleshoot problems with servers running CallManager Integrate and configure all the components that make up an AVVID solution including the infrastructure, call processing systems, and the client interface components Analyze, troubleshoot, and repair trouble tickets on  more...

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...