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UCCXA - Cisco Unified Contact Center Express Advanced
Build on the knowledge & scripting experience gained in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the overall Customer Response Solution (CRS) functionality. Invoke behaviors that involve web-based apps..
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Deploying Cisco Unified Contact Center ExpressUCCXD
This course provides hands-on deployment experience for Unified Contact Centre Express & Unified IP IVR. Deployment tasks include planning, installation, configuration, admin, script development, agent & supervisor deployments, & troubleshooting
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