Instructor Led Claims Training in United Arab Emirates
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From Meirc Training and Consulting
Contract Administration Understanding and Implementing Contractual Obligations
Identify the major activities and steps of contract administration. Identify administration tools and the roles of the contract administrator. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing contractual terms and conditions. Demonstrate the importance of partnership and
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Contract Administration Understanding and Implementing Contractual Obligations
Managing Contractual Claims
Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/or deal with each type. Apply, through actual situations, the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and resolving contractual
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Negotiating Contracts Effectively
Recognize the importance of developing a solid scope of work and the implications of failing to do so. Decide when to negotiate, as opposed to tendering. Plan and conduct several contract-related negotiations. Use communication and planning skills that will allow reaching a win-win outcome. Successfully negotiate contractual claims and change orders.
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Handling & Resolving Contractual Claims



Objectives:
By the end of the program, participants will be able to:
Identify and avoid causes for contractual claims.
Recognize the different types of claims and how to prevent and/or deal with each type.
Understand the different approaches to claims handling including alternative dispute resolution.
Practice and discuss, through a project, all aspects of handling and resolving contractual
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From QPC Limited
ICMI Supervisor Track - Essential Skills and Knowledge
... for supervisors responsible for customer service, sales, claims, reservations, information centers, helpdesks, emergency services, and consumer affairs, this course will equip supervisors with the information they need to:
- Understand and contribute to an effective planning process that will improve quality and efficiency.
- Reduce call center costs and improve the organizationa s
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