Instructor Led Client Training in Phillipines
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From Jef Menguin Workshops and Seminars
Train the Trainers



...define the terms success and performance to meet evolving client and employee expectations.
At the same time, the number of training options for transferring learning has mushroomed so that e-learning, distance learning, videoconferencing, and self-directed programs are becoming more commonplace as compared with the traditional classroom setting.
The term training itself has been
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Train the Trainers
Customer Service Professional
...tition. To best achieve a lifetime relationship with your clients, you want to be considered their trusted adviser.
Learning Objectives
1. Understand how customers get service value from your organization
2. Identify key customer needs where you can increase service value
3. Evaluate the experience you currently deliver, and set goals for the future
4. Create plans to add more
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From e-Telligent Solutions, Inc
Advanced PostgreSQL Administration Course
Objective: This part covers topics that are of interest to a PostgreSQL database administrator. This includes installation of the software, set up and configuration of the server, management of users and databases, and maintenance tasks. Anyone who runs a PostgreSQL server, even for personal use, but especially in production, should be familiar with the topics covered in this part.
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MySQL Administration and Optimization
...ive introduction into the use and management of the MySQL client-server Relational Database Management System (RDBMS), covering its installation, configuration, use, database administration and optimization.
Pre-requisites: General computing knowledge and experience. Basic knowledge in Linux is required.
Note: MySQL training students interested in learning how to use MySQL to build
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Advanced Linux Administration Course II - Linux Network and Security Administration Course ALC 202
Objectives: This course prepares students to take the 202 exam of the LPI Level 2 certification.
ALC 202 among other things covers secure server administration practices over DNS service, Mail Service, Web and Firewall Configuration. After going through this training, the participant is confident enough to undergo LPIC Level 2 Final Exam.
Prerequisites: General computing knowledge. Attendance
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From CIM Technologies, Inc.
Primavera 6.0 training Cebu
This course provides hands-on training for Primavera's client/ server based solution Participants will gain a thorough background in the concepts of planning and scheduling. Scheduling techniques will be covered. This three-day course leads you through hands-on workshops that create and track an entire project to completion. All workshops and instruction use the three basic elements of project
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From PowerVision Counseling Services
Assertiveness Training



...ent when intimidated by the a big bossa or the foreign client.
On the other hand, some of us may come on too strong. We think we have to show force or anger to gain respect. You may have leaders in your company with the best intentions but who are scaring younger employees out of the company with their aggressive style.
Help your people contribute their best! Unleash their
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From Center for Global Best Practices
Best Practices in Corporate Housekeeping
...eeping.
Whether you are a lawyer servicing a corporate client, a professional or a family member assigned to the board as a corporate secretary, or the board director and owner of a corporation, you must know how corporate housekeeping should be executed properly. This one-of-a-kind program is exclusively for those who want to professionalize their role as a board director, corporate
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From Guthrie-Jensen Consultants
Personality Development


...should project a good image for the company. After all, a client buys a product, service, or idea also because of the professional selling it.
Generate greater business by developing and enhancing your personal brand. Project confidence in different business and social interactions. Show the credibility that comes with your position.
With Guthrie-Jensena s Personality Development
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From Talent Shout Business Consultancy
Basic Customer Service Program




Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
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